How to contact us Salix Homes offers a range of ways to contact us and access our services in a way that is convenient for you. Take a look at the map on pages 6 and 7 to see just how close Salix Homes is to you! In person Our local offices You can visit us in person at our two local offices. We’re open at a range of times to make sure we can fit in with your lifestyle. Hankinson Way Weekend opening! Salford Shopping City, 45 Hankinson Way, Salford, M6 5JA. Opening hours: Monday – Friday 8:30am – 4:30pm Saturday 9:00am – 12:30pm Opening mid-December 2009 due to refurbishment to ensure the office is fully accessible. A temporary office will be provided in the area for all your queries during this period. Late Diamond House (Salix Homes Head Office) opening! 2 Peel Cross Way, Salford, M5 4DT Opening Hours: Monday, Wednesday, Friday 8:30am – 4:30pm Tuesday, Thursday 8:30am – 7:00pm Salix Homes Service Points As well as our full time customer contact points, we also have regular service points at the following locations. You can drop in and talk to a Salix Homes member of staff about any issue. Broughton Resource Centre Clowes House, 319 Bury New Road, Higher Broughton, Manchester, M7 2YN. We’ll be there on: Monday 8:30am – 11:30am Wednesday 9.30am – 11:30am Tuesday and Thursday 2:00pm – 4:00pm Ordsall Neighbourhood Building 2 Robert Hall Street, Ordsall, M5 3LT We’ll be there on: Monday – Thursday 12:00pm – 2:00pm Home visits If you can’t make it to one of our contact points or would prefer that we came to visit you at your home or at another location convenient to you, you can request a home visit. Simply contact us by phone, email or in person and we can arrange to come and see you. 2 www.salixhomes.org Hankinson Way Salford Shopping City, 45 Hankinson Way, Salford, M6 5JA. BRO AD A576 ST R EET A6 PEN DLE TO NW AY ECCLES OLD ROAD RO SSA LL W AY PENDLE TO N MA H EY WO HIG ROSEHILL CLOSE D RK ERE ST RO AD HA NK INS ON WA Y BEL VED A6 ET STRE REN WAR FITZ ROAD HIGHFIELD MR GHA LAN WA Y ET RE salix h mes BR OA D ET OD WA Y WA Y CH UR CH ILL WA Y Diamond House (Salix Homes Head Office) IO N M602 WA Y LANGWORTHY 2 Peel Cross Way, Salford, M5 4DT. AL B M602 S NEW RD A ECCLE 50 63 RE GE NT R D BROADWAY ORD RD TRAFF SOUTH L AN G WORT HY RD M60 2 J3 salix h mes Salix Direct: 0800 218 2000 3 Broughton Resource Centre A56 YN BUR ON RTH TO N ST FE N RE ET M P ST CA T REE salix h mes BU N RY EW T EE TR ST STREET D A RO M CA PS Y NE 6 A5 RK HIL PA E ST RE ET 6 A57 ES AL T BER CH W LO 6 A57 EAT TRE MS TC EA GR GR ELIZ AB ETH 0 01 EST ET W A ETH A D NO RE ET EET ROA EET ST STR EW STR ES IRE 6 H I LT O G R E AT CL W DE SH VON 6 A57 Clowes House, 319 Bury New Road, Higher Broughton, Manchester, M7 2YN. Ordsall Neighbourhood Building ROA D T RO AD OR DS AL L LA NE IELD ROA OLDF SAL salix h mes L PA RK DR IV E ORD FORD R O AD REGE N D OR D TRAFF ROAD REGE NT OLD FIE L DR OA D 2 Robert Hall Street, Ordsall, M5 3LT. L A RO www.salixhomes.org D 4 By phone Did you know? 86% of customers have said they prefer to contact us by phone! Salix Direct Freephone 0800 218 2000 (local rate: 0161 909 6559) Opening hours: Monday – Friday 8.00am – 18:30pm Saturday 8:30am – 12:30pm Salix Homes Free-Call Points To make sure Salix Homes is never out of reach, we have installed 7 Salix Homes Free-Call points around Central Salford, Swinton and Rainsough Brow. You can use our dedicated telephone to get straight through to a member of staff as well as find out the latest information from Salix Homes. Free-Call points are located in the following areas: Broughton Resource Centre, Clowes House, 319 Bury New Road, Higher Broughton, Manchester, M7 2YN. Langworthy Cornerstone, 451 Liverpool Street, Salford, M6 5QQ. Lower Kersal Activities Centre, Northallerton Road, Lower Kersal Salford, M7 3TP. New Deal Office, Cromwell Road, Salford, M6 6DE. Ordsall Neighbourhood Building, 2 Robert Hall Street, Ordsall, M5 3LT. Prestwich Mini-Market, 1 Kersal Road, Prestwich, Manchester, M25 9SJ. Swinton Shopping Centre, Swinton M27 4BH. Text Phone 0161 779 8049 If you have any hearing impairments, you can contact our dedicated text phone line where you can speak to a member of staff via text. Online If you prefer to surf the web, you can access a number of services and find out lots of useful information and advice online at the click of a button on our website www.salixhomes.org. Just Click You can pay your rent, order a repair, report anti-social behaviour or environmental issues by signing up to our Just Click account online. Visit http://secure.salixhomes.net/customer services. e2u Prefer receiving information by email or want to help the environment? Then sign up to our eco-friendly e2u service where we will send information and news to you electronically rather than in the post. Visit www.salixhomes.org/contactus/e2-u to register. Emergency out of hours First Response If you need to report any emergencies such as certain repairs, anti-social behaviour or domestic abuse outside of our normal working hours, rest assured, we have our own dedicated out of hours service that operates between 4:30pm – 8:30am. The First Response Team can still be contacted on our freephone number 0800 218 2000 or local rate 0161 909 6559. 5 How to contact us Key: 11 Our Local Offices 1. Hankinson Way 2. Diamond House Salix Homes Service Points 3. Broughton Resource Centre 4. Ordsall Neighbourhood Building Salix Homes Free-Call Points 5. Broughton Resource Centre 6. Langworthy Cornerstone 7. Lower Kersal Activities Centre 8. New Deal Office 9. Ordsall Neighbourhood Building 10. Prestwich Mini-Market 11. Swinton Shopping Centre Accessible to all All our contact points have disabled access and our offices and service points have hearing loops and trained signers should you have any hearing difficulties. 6 www.salixhomes.org 10 Higher Broughton/ Broughton Park Kersal/Charlestown 7 5 8 Claremont/Duchy/ Beechfarm, Swinton Lower Broughton/ Blackfriars/Islington 1 6 Weaste/Seedley 3 Pendleton 2 9 4 Ordsall 7 Salix Direct: 0800 218 2000 Published 10/09 PRINTED ON RECYCLED PAPER The вЂ�How to contact us’ leaflet tells you where you can find our offices. If you require a copy of this publication in large print, Braille or audiotape, please contact Salix Direct on 0800 218 2000. If you speak Tigrinya, Kurdish, Farsi, French, Arabic, Polish, Czech or any other languages and need help in understanding any information published by Salix Homes please contact Salix Homes on 0800 218 2000. We can also offer advice on how to access free English language courses. BroЕѕurka „Kde nГЎs najdete” obsahuje informace o umГstД›nГ naЕЎich poboДЌek. JestliЕѕe poЕѕadujete tiЕЎtД›nГ© kopie tГ©to publikace ve velkГ©m mnoЕѕstvГ, BraillovД› pГsmu nebo na audiokazetД›, obraЕҐte se prosГm na Salix Direct, tel. ДЌ.: 0800 218 2000. Je-li vaЕЎГm jazykem tigrinЕЎtina, kurdЕЎtina, farsi, francouzЕЎtina, ДЌeЕЎtina, polЕЎtina nebo jinГЅ jazyk a potЕ™ebujete pomoc pЕ™i porozumД›nГ informacГ publikovanГЅch spoleДЌnostГ Salix Homes, obraЕҐte se na Salix Homes, tel. ДЌ.: 0800 218 2000. NabГzГme takГ© poradenstvГ pЕ™i hledГЎnГ bezplatnГЅch kurzЕЇ angliДЌtiny. Le dГ©pliant « OГ№ nous trouverВ В» vous indique oГ№ vous pouvez trouver nos bureaux. Si vous avez besoin d’un exemplaire de cette publication en gros caractГЁres, en braille ou sous forme de bande sonore, veuillez contacter Salix Direct en composant le 0800 218 2000. Si vous parlez le tigrinya, le kurde, le farsi, le franГ§ais, l’arabe, le polonais, le tchГЁque ou d’autres langues et avez besoin d’aide pour comprendre les informations publiГ©es par Salix Homes, veuillez contacter Salix Homes en appelant le 0800 218 2000. Nous pouvons aussi offrir des conseils sur la faГ§on d’accГ©der Г des cours d’anglais gratuits. 0800 218 2000 0800 218 2000 More than just a place to live Ulotka “Gdzie moЕјna nas znaleźć” zawiera informacje dotyczД…ce lokalizacji naszych biur. JeЕјeli pragnД… PaЕ„stwo otrzymaД‡ kopiД™ niniejszej publikacji wydrukowanД… duЕјД… czcionkД…, w jД™zyku Braille’a lub wydanД… na taЕ›mie audio, prosimy o kontakt z firmД… Salix Direct pod numerem telefonu 0800 218 2000. JeЕјeli posЕ‚ugujД… siД™ PaЕ„stwo jД™zykiem tigrinia, kurdyjskim, perskim, francuskim, arabskim, polskim, czeskim lub jakimkolwiek innym jД™zykiem i potrzebujД… PaЕ„stwo pomocy w zrozumieniu jakichkolwiek informacji publikowanych przez firmД™ Salix Homes, prosimy o kontakt telefoniczny pod numerem 0800 218 2000. MoЕјemy rГіwnieЕј PaЕ„stwu doradziД‡, w jaki sposГіb zapisaД‡ siД™ na bezpЕ‚atne kursy jД™zyka angielskiego. IN Salford
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