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Abacus WorkSpace Training Manual - Abacus Distribution Systems

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Abacus WorkSpace
copyright @ Abacus Distribution Systems (Hong Kong) Ltd. all rights reserved. 2013
Training Manual
28-Nov-14 Updated
This documentation is the confidential and proprietary
intellectual property of Abacus Distribution Systems (Hong Kong)
Ltd. Any unauthorized use, reproduction, preparation of
derivative works, performance, or display of this document, or
software represented by this document, without the express
written permission of Abacus Distribution Systems (Hong Kong)
Ltd d is strictly prohibited
Abacus Distribution Systems (Hong Kong) Ltd
Unit 811-818, Tower 1
Millennium City 1
388 Kwun Tong Road
Kwun Tong, Kowloon
Hong Kong
T (852) 2960 8888
9800
www.abacushk.com
F (852)
2811
SITA:
HKGNM1B
Table of Content
Sign In / Sign out……………………………………………………………………….……………4
Access Abacus Workspace ........................................................................... 4
Terminal Address ......................................................................................... 6
Check for updates ....................................................................................... 7
Sign In / Sign Out ....................................................................................... 9
Sign In (all working area) ....................................................................................................................9
Displaying all working area ................................................................................................................9
Change Passcode ............................................................................................................................ 10
Sign Out.........................................................................................................................................10
Reservation and Ticketing ........................................................................... 11
Highlight on Short Cut Key ......................................................................... 11
Void ticket.......................................................................................................................................11
View eTicket ....................................................................................................................................11
Display stopover and terminal information ........................................................................................... 11
Graphical View ............................................................................................................................... 12
Air Reservation ................................................................................................................................ 14
Email flight information to customer ....................................................................................................16
Email Proposal ................................................................................................................................ 23
Hotel Reservation....................................................................................... 36
Car Reservation......................................................................................... 40
VirtuallyThere Panel ................................................................................... 42
PNR Services ............................................................................................ 47
Scribe script .............................................................................................. 48
FOID script .....................................................................................................................................49
Currency Exchange .......................................................................................................................... 49
Gpassive script ................................................................................................................................ 51
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Red App ................................................................................................... 54
Reissuance Red App ......................................................................................................................... 54
ETPIR red app .................................................................................................................................56
Itinerary Red app ............................................................................................................................. 60
Advance Passenger Info (APIS) ..........................................................................................................67
Booking Services ............................................................................................................................. 75
Paste Special ..................................................................................................................................78
CHD and INF DOB .......................................................................................................................... 79
Remarks Edit ...................................................................................................................................80
Non Itinerary Pricing (Without/With PNR) – Red App ...........................................................................82
Ticketing .........................................................................................................................................85
New Enhancements ................................................................................... 88
Point and Click ................................................................................................................................ 88
Block mode .....................................................................................................................................94
Quick & PF Keys .............................................................................................................................. 95
PF setting ........................................................................................................................................96
Set variable PF key .......................................................................................................................... 98
CQuick Keys setting ......................................................................................................................... 99
Graphical Seat Map ................................................................................ 103
Screen Setting ......................................................................................... 105
Screen View Setting ........................................................................................................................ 105
Customize Screen Layout ................................................................................................................ 107
Select Printing ............................................................................................................................... 107
Command line setting .................................................................................................................... 109
Abacus Replay ............................................................................................................................... 110
Memo Area .................................................................................................................................. 110
Abacus System Setting .................................................................................................................... 111
Abacus Keyboard Shortcuts ............................................................................................................. 114
Appearance .................................................................................................................................. 115
Agency applications ....................................................................................................................... 117
Tips........................................................................................................ 119
Connection In Progress ................................................................................................................... 119
Appendix ............................................................................................... 120
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Access Abacus Workspace
Abacus WorkSpace is our next generation Point of Sales that meets your unique business needs today, and
into the future. All Abacus Whiz users will be upgrade by batch to our new Point of Sales – Abacus
WorkSpace by the end of 2013. After installation, Abacus WorkSpace icon will display on desktop as
below.
Note: you may require sign in twice.
1st Sign in is used for download Red Apps.
2nd Sign in is used for access Abacus WorkSpace classical mode.
After double click the icon, system will prompt out a box which you can select Abacus WorkSpace or
Whiz.
A Sign in box will appear. You may require entering your password. System will check and download the
applicable apps to your Abacus WorkSpace at the 1st sign in.
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Upon first time sign-in to Abacus and/or current passcode has been used for 90 days. You will receive
below prompt message:
You can input your new passcode and confirm new password. The host sign in password will be updated at
the same time.
Successful access to Host screen
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Terminal Address
There are two ways for you to find out the Terminal Address
a. Use the menu option View п‚® Connection Details
b. The bottom of command view
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Check for updates
пЃ¬
To check any updates for Abacus WorkSpace such as red apps or Abacus WorkSpace version
пЃ¬
System checks and downloads automatically and you may continue your work.
пЃ¬
After checking, system will require to restart Abacus WorkSpace for update latest version.
Steps to check update:
Help > Check for Updates
Response:
System will check automatically. You can continue your work.
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After checking, you may get below responses:
a. If no any update, system will response “There is no updates to download.”
b. If any updates, system will auto download. After downloaded, system will require users to restart for
update AWS.
You can click “Restart Now” for update Abacus WorkSpace.
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Sign In / Sign Out
All existing host sign in code and password you are using in Whiz are remain unchanged. Please sign in
with your current sign in code and password to access Abacus Workspace.
Sign In (all working area)
SIпѓќ1101 (ENTER)
Response:
- sign in all working areas with sign in No.1101
Enter password
AGENT SIGN IN
CURRENT PASSCODE• Ž <
DUTY CODE
<.> AREA
• > ID
<*>
<001228> CTY
NEW PASSCODE ЕЅ
<H3H8 >
<
•
>
Fill-in the current passcode space and press “ Enter”
Note: NO bracket in current passcode and new passcode
Displaying all working area
You can switch to other working area by command (e.g. В¤ B) or just one click.
Response:
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Change Passcode
To change your passcode, input your current passcode, tab to the new passcode field, input your new
passcode and enter. You will be signed into the Abacus system and your passcode will be changed.
See
the Sign-In Mask below to become familiar with the fields.
Enter current passcode
AGENT SIGN IN
CURRENT PASSCODE• <Ž
DUTY CODE
<.> AREA
•>
<*>
ID
<001228> CTY
NEW PASSCODE ЕЅ <
<H3H8 >
•
>
Enter new passcode
Note: Passcode change requirment remain unchange.
Note:
п‚·
п‚·
п‚·
п‚·
Password change requirements:
Password must contain a combination of seven or eight alphanumeric characters.
E.g. “ABCDEF1” or “1234567A”.
You can use any numeric and alpha characters used except for Q and Z.
No more than three repeating characters allowed. E.g. ABCD 888
You cannot reuse last four password.
Sign Out
SOпѓќ
- sign out all working areas
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Reservation and Ticketing
Highlight:
пЃ¬
All host entries remain unchanged. You can use all entries in command view to finish the booking
as well.
пЃ¬
In Abacus Workspace, some keys functions have been changed as below
Whiz
Abacus WorkSpace
Clear Screen
Ctrl + Backspace
Alt + Backspace
Previous entry display
Ctrl +
Alt +
пЃ¬
A Menu mask will rename as Red Apps.
пЃ¬
In Abacus WorkSpace, you may use copy and paste instead of moving the cursor to previous entry
and enter.
Highlight on Short Cut Key
The short cut key position is not 100% as Whiz. You may use tool tips for review the position of
short cut.
Void ticket
To void the ticket, please click on the ticket number of *T
View eTicket
Click on the line number of *T
Display stopover and terminal information
Click on the flight number
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Graphical View
Graphical View can enhance productivity with a full suite of GDS functionality on Air, Car, Hotel, Email
schedule with a simplified Graphical Workflow.
пЃ† Go to Graphical View:
Click “Graphical View”
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Select “New Reservation” for create PNR then click “OK”
.
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Air Reservation
Fill in the requested data (* are mandatory) into the box.
Flight
info
Number of
passenger
пѓ�
Then, click Search
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Air result
Then, an air result table will be display. The table will show travelling date/time, 26 booking classes and
12lines. Moreover, air result table capability that quickly enables to you to not only search by current date
but also provide more date and return flight availability
Return Flight
You can see more availability
For more Flights
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Email flight information to customer
You can email the below flight information to your customer.
Email flight information to
customer by ticking the
box
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After ticking the box, you may select the flights which send to customers.
Click Email after selected flights
Select
flights
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Input customer email
Edit email body
пѓ�
You may click Save Draft. The draft will store into Email proposal. (see P.20)
пЃ¬
Trip composer will not display if
Send to customer
has selected
Traveler will receive the below flight schedule
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Trip Composer
It will store your selection as trip composer. You can shop all selection, then select the best options and send
to your customer.
Tick the box
Select
flights
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Then, you can click the
Select the paste button
System will response as below
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Besides, you can see the paste file which has 2 flights saved.
Click the file
2 selected flights will store at trip composer
пЃ¬
Trip Composer not only used in Air selection but also able used in Hotel and Car.
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If user would like to send to customer, you can tick the flight > click “Add”
Flights transfer to email body
2. Tick the selected
flight
1. Click “Add”
Optional selection
If add as Group, the flight will group as Itinerary 1.
Click “Add as Group”
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Email Proposal
Email proposal will store all draft and sent message. You may review or open messages which you
saved in email proposal.
Step 1: You can click Email Proposal for review the messages.
Step 2: Email proposal panel will prompt out. You can select drafts or sent massage.
For example: select Drafts’ message
Step 3: Then, select and click on your message
Step 4: Click “open”
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Step 5: The selected message will display.
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Graphical View – Reservation
Sell Flight
Click the flight
Show the line number
Then, click “Sell”
Input Class code
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Response:
For return flight, click BKK-HKG
Sold seats
will show at
Trip
Summary
After sell round trip, Click “PNR” continues the booking.
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You can click “Traveler Details” for input name, phone, ticketing, Remarks and received field without
any commands.
Name Field
Enter PAX name
Click Add
Phone Field
Enter Phone number
Click Add
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After fill in the requested data (* are mandatory) into the box, you can click “End Options”
You can select the following options
E/ET & ER : System will perform E,ET or ER in host according to your selection
I & IR
: System will perform “I” or “IR” in host according to your selection
Save
: Save your current modification to PNR without end transaction
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PNR can be validated at both graphical view and command view. When you return to command view by
clicking “Area A” then display PNR as below.
Entry:
*A
FQPLVT
1.1CHAN/TAI MAN MR
1 CX 615Y 20MAR 3 HKGBKK HK1 1005 1205 /DCCX*7UDLE7 /E
2 CX 750Y 26MAR 2 BKKHKG HK1 1150 1535 /DCCX*7UDLE7 /E
TKT/TIME LIMIT
1.TAW//
PHONES
1.HKG-25389999-A
PASSENGER DETAIL FIELD EXISTS - USE PD TO DISPLAY
TICKET RECORD - NOT PRICED
REMARKS
1.GV NAMES BOOKING 1618/18JAN13
2.*HOLDING HKG PASSPORT
3.*HOLDING HK PASSPORT
RECEIVED FROM - 6KM
H3H8.H3H8*AKN 0255/18JAN13 FQPLVT H
Note: Booking will display.
Air Shopping
A Powerful Shopping Tool for you easily searches the lowest fare with availability checking.
Step 1: Choose “LOW FARE SEARCH”.
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Step 2: Fill in the requested data (* are mandatory) into the box.
п‚‚
п‚Ѓ
п‚Ѓ
п‚ѓ
п‚„
п‚…
Notes:
1. Flight information (destinations, travel date, carriers etc.). * are mandatory
2. You can select Arrival/departure date
Arrival: system will search flights which arrive on request date
Departure: system will search flights which departure on your requested date
3. Option selected will display 7 days availability in Calendar View.
4. Number of passenger
5. After enter all information, you can click “Search”
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Calendar View
Then, a fare calendar will display. The lowest fare will be displayed according to departure date and return
date with availability search. Lowest fare search capability that quickly enables you to not only present
customers the best fare options but also provide details with a single glance.
Example: In the below example, you may easily found out the fare departure on 18Mar and return on
25Mar is lower than the original selected date.
You can search more
The lowest fare will be
highlight
availability
There will
show the fare
breakdown
when the
mouse over
the item
Click “View Flights” for more AV display
System will show the air result table. The table will show travelling date/time, booking class, fare type and
the total fare (included tax) etc. Moreover, you can email the below flight information or fare details to your
customer.
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After selected “View Flights”, system will show the fare and availabilities by selected date (18MAR and
25Mar)
Sorting by lowest fare &
available flights
Fare Type: Pub – Publish fare
В¤
– Private fare
Rule and Condition
You can check rule and condition by clicking the selected flights
Step 1: Click on the flight
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Step 2: Click “Fare Basis” on Trip Summary
Step 3: Rule and Condition will display
Note: Rule and condition will show in category.
You can click the rule number, system will display specify rules.
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Air Shopping – Reservation
Sell Flight
Click the flight
Show the line number
Then, click “Sell”
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Response:
Sold seats
will show at
Trip
Summary
For fare condition, you can click fare basis.
PNR can be validated at both graphical view and professional view. When you return to host by clicking
“Area A” then display PNR as below.
Entry:
*A
NO NAMES
1 RJ 183S 18MAR 2 HKGBKK SS1 2125 2325
/DCRJ /E
2 RJ 182S 25MAR 2 BKKHKG SS1 1525 1900
/DCRJ /E
PRICE QUOTE RECORD EXISTS
TICKET RECORD - NOT PRICED
REMARKS
1. GV NAMES BOOKING 1742/24JUN13
H3H8.H3H8*AKN 0443/24JUN13
Note: Booking will display.
You can input Pax Name, ticketing field, Phone field and received field with command entry.
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Hotel Reservation
Host hotel reservation command remains unchanged. Besides host command, we also provide hotel
reservation in Graphical View. No entries require just few clicks to complete shop & book.
пѓј
Hotel information
пѓј
Hotel Photos
пѓј
Map
a. Graphical View
Step 1: Click “Hotel”
Step 2: Fill all hotel information into bracket.
Step 3: Click “Search”
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b. Point and Click Mask
Step 1: Click
“Point and Click”
Step 2: fill in hotel information into bracket
Step 3: Click ”OK”
To display the hotel rate, property information, map etc, you may double click on the hotel name from
the short cut. Hotel interactive view will open.
Please use
HOD* to
view more
hotels
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Scroll up and down
to view more
1
в—‹
2
в—‹
3
в—‹
1
Available Hotels – show other hotel in the search result.
You may click on the hotel name to
view other hotels’ rate and property information.
2
Hotel displayed on the current page
3
Click >> to view more hotel (system will trigger HOD* backend)
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Scroll down to view
more rate
You may view other information by click on the difference tab below
Click “Book this rate” will
open the point and click
hotel sell mask in Helper
Apps
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Car Reservation
Host car reservation command remains unchanged. Besides host command, we also provide car
reservation in Graphical View. No entries require just few clicks to complete shop & book.
a. Graphical View
Step 1: Click “Car”
Step 2: Fill all hotel information into bracket.
Step 3: Click “Search”
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b. Point and Click
Step 1: Click “Point
and Click”
Step 2: Fill in car information into bracket
Step 3: Click ”OK”
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VirtuallyThere Panel
VirtuallyThere Panel is an easy tool which can select email content, hide fare details, hide booking class,
select language and add remarks etc. Moreover, it is no any command required.
There are 2 ways to go to VirtuallyThere Panel
a.
Go to Tools > VirtuallyThere
b.
Go to Helper APPS > VirtuallyThere
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VirtuallyThere Panel
п‚Ѓ
п‚‚
п‚ѓ
п‚„
п‚…
6
в—‹
7
в—‹
8
в—‹
Notes :
1. Choose email content.
a. Itinerary – sent a hyperlink through email. Pax check the itinerary on VirtuallyThere website.
b. Embedded Itinerary – email content is pax’s itinerary
c. Embedded Itinerary with PDF – email content is pax’s itinerary with PDF
d. eTicket – content with a website. Pax can check the eticket on VirtuallyThere website.
e. Embedded eTicket – email content is eTicket
f. Embedded eTicket with PDF – email content is eTicket with PDF
2. You can hide booking classes or fare details e.g. issuing agents
3. Select TO/CC/BCC
4. Email address
5. We provide 20 languages to choose
6. Sender name and email address
7. You can change the subject line. If no input, the subject line will follow the default setting in Trip Connect
8. Add segment remarks
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Response:
[email protected]/В¤EВ§[email protected]/В¤HВ§PE
[email protected]/KENCHOIВ«*
6ABACUS§EMXPR‡A1/2/3«
MADCOH
1.1CHAN/TOMMY MR
2.1CHAN/ROSIE MS
1 CX 524Y 20AUG 2 HKGNRT HK2
0100
0610
/DCCX*3UO5AG /E
2 JL 735Y 26AUG 1 NRTHKG HK2
1815
2200
/DCJL*RSW8R2 /E
TKT/TIME LIMIT
1.T-05JUN-H3H8*AAC
REMARKS
1.‡S1 CONFIRMATION NUMBER OF DELUX HOTEL IS H12345
RECEIVED FROM - AC
В«
H3H8.DWK*AAC 0120/05JUN13 MADCOH H
*PE
EMAIL ADDRESS
[email protected]
FR/KENCHOI
[email protected]
TO/В¤H
[email protected]
TO/В¤E
пѓ�
Email address and itinerary remarks will be stored in PNR
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VirtuallyThere Benefits:
1. Itinerary customize to customer’s phone size.
2. You can use company logo as bookmark or VT heading. It provide a promotion channel for
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3. Customers can view the selected itinerary especially their phone device offline.
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PNR Services
PNR Services is a user friendly tool to send SSR/OSI.
It is easier to request Meal, Assistance,
Wheelchair, OSI, Frequent Flyer and Paid seats.
a. Go to Tools
b.
> PNR Service
Helper APPS > PNR Service
PNR Service window will prompt out.
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Response:
3CHML1-2.1~
GREJUL
1.1WONG/MEIMEI MS
2.1WONG/SIUMING MSTR*C09
1 CX 251J 30MAR 6 HKGLHR HK2 2355 0505
SPM /DCBI*7N5MW3 /E
2 CX 252J 05APR 5 LHRHKG HK2 1230 0705‡1 SPM /DCBI*7N5MW3 /E
TKT/TIME LIMIT
1.T-11JUN-H3H8*ARL
*P3В«
GENERAL FACTS
3.SSR CHML CX NN1 HKGLHR0251J30M
1.1 WONG/SIUMING MSTR
Scribe script
Scribe script is a tool which includes Child and Infant/ FOID/ OSI functions to assist you at work in
different categories. You can fill in all traveler info and press enter. It will automatically converted into
entries and reflected in the Host screen.
Child and Infant script
You can input child & infant name, ages and date of birth. It will convert into entries (Child/ Infant name
and 3CHLD/ 3INFT)
Response:
-I/WONG/PUIPUI MISS*I09В§3INFT/WONG/PUIPUI MISS/20JAN12-1.1В«*
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FOID script
You can input the information through FOID script and system will auto create SSR FOID for passenger.
Response:
3FOID/NIHA22225555-1.1В«*
Currency Exchange
You may use the script - @CUR-EXC for currency exchange.
Step 1: Select @CUR-EXC
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Step 2: You may see the description of currency exchange as below. You can press ENTER to skip the
message.
Step 3: Below Menu will display and select “BBR/IATA Rate Conversion”
Step 4: Input currency code convert from, currency amount and currency code convert to
Response:
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Gpassive script
You may create passive segment easily with using Gpassive script. It provides Air/Hotel and Car
selection. For Hotel, there is a new features “Get Info”. You can use Abacus hotel property code to
get city code, hotel name, address, phone and fax number more easily.
Step 1: Script menu will open. You may double click GPASSIVE script
Step 2: In GPASSIVE script, you may select to add passive segment of Air , Hotel or Car.
Please refer to below for the screen shot of individual scripts:
Air
You may enter the carrier
code or select from the
drop down list.
Click here to add more
segments
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Response:
Hotel
You may enter Abacus hotel property number and click “GET INFO” to
populate the city code, hotel name, address, phone and fax number.
New
Response:
0HHTHIGK1LGAIN20APR-OUT21APR/HI HOLIDAY INN EXPRESS MASPETH/F1K/1
59.99USD/G/PC-HI0081072/SI-¤59-40 55TH ROAD‡MASPETH NY 11378‡LGA
11378‡FONE 1-718-416-2500‡FAX 1-718-416-2501¤REQ KING SZ BED NON SMKG
RM/CF-H22222222В«SEG 1 GK
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Car
You may enter the car type code or
select frequent use car type from
the drop down list
Response:
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Red App
Menu mask has renamed into Red app. You can find Whiz popular mask and power suite red app in AWS.
They can assist you at work in different parts.
New features of Red App
Reissuance Red App
It maintains reissuance mask function. The workflow is same as Whiz mask.
Now, it supports reissuance from MCO and one page design. You can view all items more clearly.
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One page design
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ETPIR red app
ETPIT maintains its own function. You may customize your user profile in email setting. e.g. Consultant
name, Office operation hour, agency address and remarks.
Maintain functions
Language
selection
Print fare details and
booking class
Service Fee insert
Email setting
Step 1: Click “Email setting”
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Step 2: Select email type and fill in the user profile
Select “Microsoft Outlook” If
you use Outlook.
Input agent
information
Optional
пЂҐ Set once only
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Step 3: Click “Save”
Step 4: System acknowledgement will display
ETPIR will send email or review with the above information
Consultant name
Agency address
Agency contact
Email address
Operating hour
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Header remarks, segment associate, footer remarks, seat request and meal request will display on
ETPIR.
For seat request, if PNR has seat request on SSR and pre-reserved seat (*B). ETPIR will show
pre-reserved seat.
Header remarks
Seat request
Meal request
Segment associate remarks
Footer remarks
Select Itinerary remarks to print on ETPIR
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Multiple selections
You can selected multiple and send ETPIR to passengers.
Select
tickets
Passengers will received ETPIR as below
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Itinerary Red app
All functions of itinerary are same as Whiz. You may upload your logo and edit the itinerary with new
tools.
New Enhancement
a. Show APIS info & Display booking class
b. Editing Tools
Editing tools include cutting, copy, paste, undo and redo.
c. Upload logo
Step 1: Click “Page Setting”
Step 2: Click “Select”
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Step 3: Select file and click “Open”
Step 4: Click “Save”
Response:
пЂҐ The logo size maximum size is 200 x 200 pixels
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d. Email setting
Step 1: Click “Email Setting”
Step 2: Select the email type and input sender email address
Select your email client
For example: you are using Microsoft Outlook,
please select “Microsoft Outlook”
Step 3: Click “Save”
Do you know?
You may not require inputting agency address in ITIN setting. ITIN will capture agency name /
address / phone number from you PNR.
Input agency address into PNR by using:N*В¤ В§NM1/ (consultant name)
пЂҐ Agent address will print on ITIN
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A. Change font type or font size
Step 1: highlight the wording
Step 2: select the font type
Or font size
Response:
The wording will change to selected font type and size
For whole document, users can press “Ctrl + A” and change font type or size
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B. Save as document or text
User can select save as document or text by select ITIN templates.
-
Design K/ Classic/ Design S for save as PDF
-
Design K-TXT / Classic -TXT/ Design S - TXT for save as Text
-
Design K-RTF/ Classic – RTF/ Design S - RTF for save as Words
Step 1: select template
Step 2: Click “Save” button
Step 3: Select folder
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**(For using Design K-TXT template )**
After saved Design K TXT template, you may right click the file and open with Words/ open office
**(For using Design K-RTF template)**
After saved Design K RTF template, you may change font type to “BatangChe”.
Response:
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Advance Passenger Info (APIS)
The functionalities are similar to Advance Passenger Info Mask in Whiz. It helps our agents easily to
report Secure Flight (TSA) and Advance Passenger Information (APIS) to airlines. It is also fulfil the Secure
Flight requirement on collecting passenger names without titles and honorifics.
Simply follow the below steps to insert the APIS info into PNR if necessary:
Step 1: Click “APIS”
System will redisplay the passenger’s name, itineraries and APIS form.
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Step 2: Select APIS items and then click “Confirm”
Passport Information = DOCS
TSA Secure flight = Date of birth
Address information = DOCA
DOCO & redress number = Visa number / redress number
пЃ¬
Click “Please select APIS form” = select all APIS form
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If you have selected “Please select APIS form”, all filed will be opened for entering information:
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How to enter APIS?
Step 1: Select passenger’s name and segments
Select passenger’s
name
Select segments
пЃ¬
For all segments , please click
For infant passenger, users can select the associated adult passenger
Step 2: Fill in the Passport Information (DOCS) all fields are mandatory
Gender will auto select if
passenger with title
MS/MR/MISS./MSTR
You may amend the passenger name or delete the title if necessary.
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TSA secure flight
All data in TSA secure flight will auto synchronize with DOCS.
Step 3: Fill in the Address Information (DOCA) all fields are mandatory
Street = 40characters
City = 20 characters
State = 2 characters
Step 4: Fill in the Visa / Other Information (DOCO) in the applicable fields.
For visa information,
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You may select redress number or known traveler number
Step 5: Fill in FOID info if any
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Step 6: Click “Add APIS”
Response:
пЃ¬
Users may review or delete the information before input into PNR
Step 7: Click “Send”
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Response:
In APIS
In host
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Booking Services
Booking Services is a standard app which has installed once AWS set up. Agent can use for
retrieve TIMATIC information.
a. Visa Advisor with PNR
Fill in the travel information then click “Send”
Visa and health information will show as below
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Visa Check Remarks
Response:
пЂҐ
Information will send to PNR as history remarks
Save
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b. Visa Advisor without PNR
Users may search TIMATIC information without PNR.
Steps: Select Visa advisor without PNR > Fill in the travelling information > Send
Response:
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Paste Special
Paste Special is avaliable in Abacus Workdspace. The functionalities is same as Whiz version. Agents can
create multiple lines of remarks. It shortens PNR creation or modification process with this productivity
app for users with huge numbers of remarks information
Step 1: Copy text
Step 2: Double click the box and all copied text will auto paste.
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Step 3: enter command on “Prefix”
Step 4: Click “OK”
Response:
CHD and INF DOB
CHD and INF DOB is used for insert CHLD and INFT. It will auto populate when host
response ”INFANT DETAILS REQUIRED IN SSR”
Response:
п‚Ѓ You may insert INFT DOB
п‚‚ Then, please select segment number
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Remarks Edit
Remarks Edit functions are same as Whiz. You may move remarks to the 1st line / insert remarks
and customize Fare Quotation as remarks.
 You may select remarks and click “Move selected remarks to top”. Then, remarks will move to
the 1st line (please see below response)
 You may insert “line number” -> select remarks type > input remarks > click “Send”
п‚Ѓ Example:
Response:
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п‚‚ Example:
Response:
Fare Quotation remarks
You may customize fare quotation as remarks and insert into PNR
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Non Itinerary Pricing (Without/With PNR) – Red App
No PNR Pricing App is located under RED APPS
Click on
to open the app.
Select Non itinerary Pricing
Click on “Other Options”, user can input more
enquiries.
Click
when completed.
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Example response after input enquiries:
After click “Send”
Input line
number and
click “Get Fare
Description”
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Fare calculation detail returned
Non PNR pricing (with PNR)
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Example response after input enquiries:
AWS will create DS segment and provide the pricing.
Ticketing
Ticketing Red app is used for issuing ticket and is located under Red app
Click on c
to open this app.
п‚ѓ
п‚Ѓ
п‚‚
п‚„
п‚…
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Notes :
1. Select Passenger name
2. Select fare type
3. after select passenger name and fare type, you may input validating carrier
4. Select ticketing type
пЃ¬ Published Fares ticket
 Published Fare with Net Remit – Net Remit Ticket
 Published Fare with Net Remit – Net Remit Credit card Ticket
 Published Fare – IT Ticket
 Published Fare with Net Remit – IT Ticket
5. Select Form of payment
6. Input tour code if any
7. Endorsement box
8. Save FP line or Issue ticket
Example response after input enquiries:
Save as FP line
Issue Ticket
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Do you know?
You may hide red app as below:
пЃ¬
You may see a square near the Red App panel or at the bottom of
Abacus WorkSpace
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New Enhancements
Point and Click
Point and Click is a tool which can sell the pasted availability display, connecting flights and support in
general & direct access availability. It provides a faster and user friendly way to create PNR.
a. Pasted availability display
Example: Display 2 availabilities and sell for BKK round trip
120JANHKGBKK‡CX«
20JAN
1CX
SUN
HKG/Z‡8
BKK/-1
751 J9 C9 D9 I6 Y9 B9 HKGBKK 1425 1620 333 R 0 DCA /E
H9 K3 M0 L0 V0 S0 N0 O0
2CX
615 J9 C9 D9 I9 Y9 B9*HKGBKK 1005 1205 333 L 0 47 DCA /E
H9 K9 M9 L9 V9 S9 N9 Q9
* - FOR ADDITIONAL CLASSES ENTER 1*C.
127JANBKKHKG‡CX«
27JAN
1CX
SUN
BKK/Z‡7
HKG/‡1
614 J9 C9 D9 I9 Y9 B9 BKKHKG 1310 1650 333 L 0 DCA /E
H9 K9 M9 L9 V0 S0 N0 O0
2CX
750 J9 C9 D9 I9 Y9 B9 BKKHKG 1200 1555 333 L 0 DCA /E
H9 K9 M9 L7 V0 S0 N0 O0
Although HKG-BKK is a pasted availability, Point and Click support double click on the class code on the
pasted availability to sell. As refer to the above example, HKG-BKK is a pasted availability display. You
may point and click (double click) to sell CX751I/20Jan HKG-BKK
120JANHKGBKK‡CX«
20JAN
1CX
SUN
HKG/Z‡8
BKK/-1
751 J9 C9 D9 I6 Y9 B9 HKGBKK 1425 1620 333 R 0 DCA /E
H9 K3 M0 L0 V0 S0 N0 O0
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Sample response:
120JANHKGBKK‡CX~
20JAN
1CX
SUN
HKG/Z‡8
BKK/-1
751 J9 C9 D9 I6 Y9 B9 HKGBKK 1425 1620 333 R 0 DCA /E
H9 K4 M0 L0 V0 S0 N0 O0
* - FOR ADDITIONAL CLASSES ENTER 1*C.
01I1~
1 CX 751I
20JAN 7 HKGBKK SS1
1425
1620
/DCCX
/E
SURNAME CHG NOT ALLOWED FOR CX-I FARECLASS.
Example for return flight selling
Point and Click on the selected return flight class code
127JANBKKHKG‡CX«
27JAN
1CX
SUN
BKK/Z‡7
614 J9 C9 D9
HKG/‡1
I9 Y9 B9 BKKHKG 1310 1650 333 L 0 DCA /E
H9 K9 M9 L9 V0 S0 N0 O0
2CX
750 J9 C9 D9 I9 Y9 B9 BKKHKG 1200 1555 333 L 0 DCA /E
H9 K9 M9 L7 V0 S0 N0 O0
120JANHKGBKK‡CX~
20JAN
1CX
SUN
HKG/Z‡8
BKK/-1
H9 K4 M0 L0 V0 S0 N0 O0
Previous point and Click response
Sample response:
127JANBKKHKG‡CX~
1CX
SUN
BKK/Z‡7
HKG/‡1
614 J9 C9 D9 I9 Y9 B9 BKKHKG 1310 1650 333 L 0 DCA /E
H9 K9 M9 L9 V0 S0 N0 O0
01I1~
2 CX 614I
27JAN 7 BKKHKG SS1
1310
1650
/DCCX
SURNAME CHG NOT ALLOWED FOR CX-I FARECLASS.
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V0 S0 N0 O0
2CX 750 J9 C9 D9 I9 Y9
B9 BKKHKG 1200 1555
333 L 0 DCA /E
H9 K9 M9 L7
V0 S0 N0 O0
3CX 712 J9 C9 D9 I6 Y9
B9 BKKHKG 1625 2000
773 R 0 457 DCA /E
H9 K9 M9 L0
V0 S0 N0 O0
4CX 708 J9 C9 D9 I9 Y9
B9 BKKHKG 0925 1305
333 L 0 DCA /E
H9 K9 M9 L9
V9 S4 N2 O0
5CX 2700 J9 C9 D8 I4 Y9
B9 BKKHKG 0825 1210
333 Bwill
0 X135
/E
System
autoDCA
display
AV once againH9 K9 M9 L9
V9 S9 N9 O2
127JANBKKHKG‡CX~
751 J9 C9 D9 I6 Y9 B9 HKGBKK 1425 1620 333 R 0 DCA /E
27JAN
System will auto display
AV once again
127JANBKKHKG‡CX~
27JAN SUN
BKK/Z‡7
HKG/‡1
Then auto sell “I” class
1CX 614 J9 C9 D9 I9 Y9
B9 BKKHKG 1310 1650
333 L 0 DCA /E
H9 K9 M9 L9
/E
6CX 702
J9 C9 D7 I1 Y6
27JAN
SUN
Then auto sell “I” class
B0 BKKHKG 1910
2250
BKK/Z‡7
HKG/‡1
772 614
D 0 7J9DCA
/E I9 Y9
1CX
C9 D9
H0 K0
M0 L0
B9 BKKHKG 1310
1650
V0LS0
N0 O0.
333
0 DCA
/E
01I1~ H9 K9 M9 L9
2 CX
27JAN 7
V0 S0
N0614I
O0
BKKHKG
SS1C9 D9
1310
2CX
750 J9
I9 Y9
/E 89
B91650
BKKHKG/DCCX
1200 1555
Page
SURNAME
CHG NOT
333
L 0 DCA /E
b. Connecting flights
Example for connecting flight selling
Point and Click the selected class code
125JANHKGMAN‡CX«
25JAN
1CX
FRI
HKG/Z‡8
257 F4 A4
MAN/-8
J4 C4 D0*HKGLHR 0950 1500 744 DS 0 5 DCA /E
I0 W4 R4 E2 Y4 B0 H0 K0 M0
2CX/BA 1227 J4 C4 D0 I0 Y4
MAN 1815 1920 319 D 0 X67 DCA /E
B0 H0 K0 M0 L0 V0 S0 N0 O0
* - FOR ADDITIONAL CLASSES ENTER 1*C.
Sample response:
System will auto sell connecting flights
01J1*~
1 CX 257J
25JAN 5 HKGLHR SS1
0950
1500
/DCCX
/E
SURNAME CHG NOT ALLOWED FOR CX-J FARECLASS
2 CX1227J
25JAN 5 LHRMAN SS1
1815
1920
/DCCX
/E
OPERATED BY BRITISH AIRWAYS P.L.C.
SURNAME CHG NOT ALLOWED FOR CX-J FARECLASS.
c. Sell different class code
Example: HKGLHR book on J class
LHRMAN book on K class
125JANHKGMAN‡CX«
25JAN
1CX
FRI
HKG/Z‡8
MAN/-8
257 F4 A4 J4 C4 D0*HKGLHR 0950 1500 744 DS 0 5 DCA /E
I0 W4 R4 E2 Y4 B0 H0 K0 M0
2CX/BA 1227 J4 C4 D0 I0 Y4
MAN 1815 1920 319 D 0 X67 DCA /E
B3 H1 K4 M0 L0 V0 S0 N0 O0
* - FOR ADDITIONAL CLASSES ENTER 1*C.
Point and Click the domestic flight
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Sample response:
Point and Click mask will prompt out as below
Input J class for 1st sector
then click “GO”
System will sell different class on both flights
01J1K2~
2 CX 257J
25JAN 5 HKGLHR SS1
0950
1500
/PENDING
/E
SURNAME CHG NOT ALLOWED FOR CX-J FARECLASS
4 CX1227K
25JAN 5 LHRMAN SS1
1815
1920
/DCCX
/E
OPERATED BY BRITISH AIRWAYS P.L.C.
SURNAME CHG NOT ALLOWED FOR CX-K FARECLASS.
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d. Point and Click Setting
User may set the number of seats in each point & click.
Go to
Helper App
>
Point and Click
Point and Click panel will prompt out.
Step 2: Select “Point and Click Settings”
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Step 3: Select number of Seats
Step 4: After select the number of seats, click “Save”
Response
пѓ�
System will auto sell the specific number of seats
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Copy and Paste
In Abacus WorkSpace, you can copy the host response as text.
Example:
Block mode
In Abacus WorkSpace, you can choose block mode or line wrap mode. Block mode is more user-friendly to
copy schedule for customer.
Example for block mode and line wrap mode
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Quick & PF Keys
Whiz Programmable key will replace by Quick & PF keys.
There are 2 ways to access Quick & PF keys
a. Go to
Tools > Quick & PF keys
b. Go to
Helper Apps > Quick & PF keys
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Difference between PF Keys and Quick key
PF keys
пЃ¬
Maximum set 24Keys
пЃ¬
Select keys F1 to F12 , Shift + (F1 to F12)
пЃ¬
No any combination
Quick Keys
пЃ¬
Maximum 36 Keys
пЃ¬
Able combination setting
пЃ¬
Select keys CRTL + ALT + X
пЃ¬
Able record host entries to be Quick Keys
( X = 0-9, A-Z)
How to set
PF setting
Step 1: Click “Edit”
Click “Edit”
Step 2: Select and Click a key e.g. F3
Select “3”
You may
press F3 on
the keyboard
to send this
PF key to
Host window
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Step 3: Input Key label, Key Description and Key Command then click “OK”
Input all
information
The keyboard mapping is same as
host. Use ^Enter button for auto
enter.
Example of PF Key Command
Example 1:
9HKG AAA TRAVEL 22663372 MARY§7T-A§6MARY^E
Host Response:
9HKG AAA TRAVEL 22663372 MARY§7T-A§6MARY«*
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Example 2:
9HKG AAA TRAVEL 22663372 MARY^E7T-A^E6MARY^EPTR/3B4544^EDSIV3B4544^EW*AT^E
Host Response:
9HKG AAA TRAVEL 22663372 MARYВ«*
7T-AВ«*
6MARYВ«*
PTR/3B4544В«
PRINTER DESIGNATED
DSIV3B4544В«
OK PTR ASSIGNED
W*ATВ«
OK-0008
Set variable PF key
You may set variable PF key
^SR
- Start request. It input at the beginning of command and used for start
up the variable PF ley
^V
- Variable text.
^E
- Auto enter
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Example for Variable PF key
Step 1: Using ^SR to start the variable PF key
^SR3FOID/^V-1.1^E
Step 2: Input information
NI55669977
Step 3: Select PF key
Host Response:
3FOID/NI55669977-1.1<<*
CQuick Keys setting
You may set multiple variable PF key
PF key Entry:
^SRWETRL/S^V/C^V^E
Input the information on host and press PF key
2^2
Host response:
WETRL/S2/C2<<*
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Quick Keys setting
You may record the entries and save as a Quick
key
Step 1: Click “Record”
Step 2: System start recording. You can start to enter the entry in command view.
N*В¤NM1/ KARMEN<<
Step 3: After click “Stop
recording”, the entries will store
Step 4: The entry is recorded. You can select the
quick key and input the label.
Then, click “OK“ to save
Select a
quick key
Input a label
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Delete PF Key
Step 1: Click “Edit”
Click “Edit”
Step 2: Select and Click a key e.g. F3
Select F3
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Step 3: Clear all command, label and Key Description
Step 4: Then, click “OK”
Delete Quick Key
Step 1: Click “Edit”
Step 2: Select Quick key
Select a
quick key
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Step 3: Clear all recorder sequence and label, then click “Save”
Graphical Seat Map
Graphical Seat map is easier to read and identify facilities. You can retrieve seat map of every carrier in
itinerary with a single command. It is provide for IMAP & IPRS carriers (Ref to Y/AAI/PRS)
Entry:
4G1*
Response:
Both flights seat map
Move Up and Down
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Click return flight “CX614”. When you click a seat number, the seat will be reserved.
Select 37E
Seat auto reserved
Note: You may use entry: 4G<line nbr>*/O to override the graphical response and return the host seat
map display.
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Screen Setting
There are 2 screen views setting and 4 Screen layouts for you. You can customize the screen setting
according to your preference.
Screen View Setting
Screen View setting is used for single working area only. The setting apply on current working area. It is
flexible for you to customize each working area.
a. Split Screen
1. Use the menu option View
п‚® Connection Details
2. Click “Split” bottom
Response:
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b. Full Screen
1. Use the menu option
View п‚® Connection Details
2. Click “Full” bottom
Response:
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Customize Screen Layout
Screen layout is applying for all working area, you may switch to other working area within the divided
screen
пЃ† Go to View>Customize
Screen Layout
Select your
preference
Click “OK”
Select Printing
Select printing function is available to print the screen response. You may use click the printer button.
Step 1: Highlight for select print
Step 2: Click printer button
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Response:
 Select printer and click “Print”
PTR printing
There is a new enhancement on printing. You may switch Shift + Enter to print the PNR (same as using
“PTR” printing entry in Whiz)
Step 1: input the entry on host. For example: *N*I*P6
Step 2: Press “Shift” + “Enter”
Response:
пЂ¦ System will auto send PTR*N*I*P6 and print the specific fields
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Command line setting
Command line enable you to display all previous entry clearly.
1. Choose View
> Command Line
Command line will show on the screen top. You can enter the comman on the line.
Response:
120JANHKGBKK‡CX«
20JAN SUN
HKG/Z‡8
BKK/-1
1CX 751 J9 C9 D9 I8 Y9 B9*HKGBKK 1425
H9 K9 M0 L0 V0 S0 N0 Q0
2CX 615 J9 D9 I9 Y9 B9 H9 HKGBKK 1005
K9 M9 L9 S9 N9 Q9 O4
3CX 701 J9 C9 D9 I9 Y9 B9*HKGBKK 1605
H9 K9 M9 L2 V2 S2 N2 Q2
4CX 713 J9 D9 I9 Y9 B9 H9 HKGBKK 0910
K9 M9 L9 S9 N9 Q9 O9
5CX 703 J9 C9 D9 I9 Y9 B9*HKGBKK 2000
H9 K9 M9 L9 V9 S9 N9 Q9
* - FOR ADDITIONAL CLASSES ENTER 1*C.
Display and select previous entries by click
1620 333 R 0 DCA /E
1205 333 L 0 47 DCA /E
1755 772 R 0 7 DCA /E
1110 773 B 0 DCA /E
2150 773 D 0 DCA /E
.
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Abacus Replay
This tool can recall previous entry. You may select more than one entry by press “Ctrl + selected
entries”.Then, they will send to host window.
пЃ† Go to
Tools > Abacus replay
All entries displayed in the window
Memo Area
Memo area help you mark/paste your important data, message or system response.
Open Memo Area:
View > Memo Area
You can copy data on memo area
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Abacus System Setting
You may setup your personal setting in Abacus System. Examples include: Accumulated response, bold
font, Point & Click highlighting and tool tips, Graphical Seat Map, cursor type, etc
Customize the setting:
Tools > Options > Abacus System
Default Setting:
п‚Ѓ
п‚‚
п‚ѓ
п‚„
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1. Bold font can mark the wording being thick.
Unclick Bold font
Click Bold font
2. Point and Click
- Highlight
When Highlighting is selected, point and click-able items will be highlighted in a different colored text.
e.g – Blue by default)
- Tool tips
Activating this function will allow user to see tool tips when they mouse over the item during point and
click.
- Air sell assitance ( for more details,
a. If activated, when user double click on the class of service from the availability, Point and Click
panel will open. User may make use of the panel for sell on specific class or number of seat.)
b. If not activated, seat will auto sell from host once you click on the class)
3. Line Cursor
and Bold Cursor
4. Line wrap mode
Bold mode
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Recommend Setting
п‚Ѓ
п‚‚
п‚ѓ
п‚„
5
в—‹
4. Keyboard mapping, please refer to Page107
5. Cut Sheet – for OKI printer
Continuous Feed – for Laser printer
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Abacus Keyboard Shortcuts
Print Window ....................................................................................... Ctrl + P
Full Screen ........................................................................................... Ctrl + F
Split Screen .......................................................................................... Ctrl + S
Move left to right through the Pages…………………….……….……..Shift +пѓ , Shift + пѓў
Move right to left through the Pages………………………………….Shift + пѓ , Shift +пѓў
Cut ...................................................................................................... Ctrl + X
Copy .................................................................................................. Ctrl + C
Paste....................................................................................................Ctrl + V
Configuration ..................................................................................... Ctrl + G
PNR Services .......................................................................................Ctrl + O
Abacus Virtually There .......................................................................... Ctrl + L
Quick & PF Keys ..................................................................................Ctrl + Q
Memo Pad ........................................................................................... Ctrl + Y
Execute Scribe Script ............................................................................ Ctrl + A
Toggle between Scribe Script and Host window………….................…Pause or Ctrl + B
Jump to Command Line / Memo .......................................................... Ctrl + J
Send Data to Memo Area .................................................................... Ctrl + M
Erase Memo......................................................................................... Ctrl + E
New Abacus Area ............................................................................... Ctrl + N
Move left to right through the Work Area Tabs ................................... Ctrl + Tab
Move right to left through the Work Area Tabs ........................ Ctrl + Shift + Tab
Start of Line ............................................................................................ Home
Start of Window ........................................................................... Ctrl + Home
End of Line ..................................................................................... Shift + End
End of Window ................................................................................ Ctrl + End
Clear Window ......................................................................... Alt + Backspace
Clear All Windows ................................................................. Ctrl + Backspace
Page up ................................................................................... Shift + Page Up
Page down ...........................................................................Shift + Page Down
Print host response ........................................................................ Shift + Enter
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Appearance
Select your preference color
Preview
the screen
Font type setting
Font size setting
Change to defaults
setting
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Recommence Color
Background color
Result text color
Abacus Distribution Systems (HK) Ltd.
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Agency applications
A tools for setting up document path, website short cut.
Set up by :
Tools > Agency Applications > Configure agency applications
Response:
Click “Add” for
setting paths
After click “Add”, a window will display
Enter the name
You can input website or file
path
Click “Add shortcut to the toolbar”.
It will display on the top of screen.
Then, Click “OK” and return to previous page.
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You will see “Google” has been set up. Then, click “OK”
The short cut will display as below.
Short cut
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Tips
Connection In Progress
~ Connection In Progress may cause by re-establishing the host session or waiting for host response.
Response:
Action:
Waiting for host response.
If not, please press
ESC to reset & retry
OR close Abacus WorkSpace and re-open.
Abacus Distribution Systems (HK) Ltd.
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Appendix
Whiz
Abacus WorkSpace
Abacus eServices
Community>Abacus eServices
Advanced Passenger Info
Red Apps > APIS
Air Schedule
Abacus HK App > Air Schedule
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Baggage Update
Course Schedule
Red Apps > Baggage Update
Abacus HK App > Course Schedule
Create GK booking / Car Helper Apps > Script Scripts > GPassive
GK / Hotel GK
Abacus Distribution Systems (HK) Ltd.
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Cue Cards & Tips
Abacus HK App > Cue Cards & Trips
e-Learning
Abacus HK App > e-Learning
E-tickeing FOID
Helper Apps > Scribe Script > APIS_SSR>FOID
ETKT Pax Itinerary Receipt
Encoder/Decoder
Red Apps > ETPIR
Helper Apps > Encode/Decode
FareX Pricing
Red Apps > FareX Pricing
Passenger Name
Helper Apps > Scribe Script > APIS_SSR> CHILD & INFANT
Paste Special
Red Apps > Paste Special
Product update
Abacus HK App > Product update
Quick Re-issuance /
Red Apps > Reissuance
Reissuance / Reissue from
MCO
Rule Exporter
Red Apps > Rule Exporter
Seat Update
Red Apps > Seat Update
Void Tkt / vMCO
Red Apps > Void Tkt / vMCO
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