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Cisco TelePresence TC Software Release Notes (TC7)

embedDownload
Cisco TelePresence
System
C/SX/EX/MX/Profile Series
Software release notes TC7
D1507114
February 2015
Contents
Contents
Contents .................................................................................................................................. 2 Document revision history .................................................................................................... 7 Introduction software version TC7 ....................................................................................... 8 Important notes and warnings for this software version ..........................................................................8 TC7.2.0 is the minimum software requirement for SX10 .................................................................8 TC7.0.0, TC7.0.2 and TC7.1.0 deferral ............................................................................................ 8 Provisioning support ......................................................................................................................... 8 Extended BFCP port range and Active Control ports .......................................................................8 Hardware compatibility ............................................................................................................................ 8 Camera firmware .....................................................................................................................................9 Camera firmware TC7.3.1 ................................................................................................................ 9 Camera firmware TC7.3.0 ................................................................................................................ 9 Camera firmware TC7.2.1 ..............................................................................................................10 Camera firmware TC7.2.0 ..............................................................................................................11 Camera firmware TC7.1.4 ..............................................................................................................11 Camera firmware TC7.1.3 ..............................................................................................................12 Camera firmware TC7.1.1 and TC7.1.2 .........................................................................................12 Camera firmware TC7.1.0 ..............................................................................................................13 Camera firmware TC7.0.1 and TC7.0.2 .........................................................................................13 New features and functionality in TC7.3.1 ......................................................................... 15 New features and functionality in TC7.3.0 ......................................................................... 16 New Feature Descriptions TC7.3.0 ..................................................................................... 17 Local preview of presentation in call .....................................................................................................17 SX80: Dual presentation outside call ....................................................................................................17 SX80 feature updates ............................................................................................................................17 SX20: New passive mode OSD ............................................................................................................17 SX10 feature updates ............................................................................................................................17 Web snapshots: Warn user when snapshots are being taken ..............................................................17 SpeakerTrack 60: Snap to whiteboard ..................................................................................................18 Software upgrade speed improvements ................................................................................................18 2
Contents
General improvements ..........................................................................................................................18 New features and functionality in TC7.2.1 ......................................................................... 19 New feature descriptions TC7.2.1 ....................................................................................... 20 CEC support for SX10 ....................................................................................................................20 New features and functionality in TC7.2.0 ......................................................................... 21 New feature descriptions TC7.2.0 ....................................................................................... 22 Support for Touch 10" network pairing for all new endpoints .........................................................22 Improved failover support for endpoints registered through Collaboration Edge ...........................22 Intelligent Proximity with slide change detection on MX200 G2, MX300 G2 and SX20 .................23 New provisioning parameters can be provisioned from CUCM .....................................................23 Briefing Room mode for specific room setups ...............................................................................23 Improved language support for SX10 in active mode ....................................................................24 Collaboration Edge provisioning option added to the setup assistant on SX10 .............................24 Touch panel and OSD screenshots can be captured from the web interface ................................24 xStatus Video Output will now print EDID information about the display .......................................24 FIPS certified software version.......................................................................................................25 New features and functionality in TC7.1.4 ......................................................................... 26 New feature descriptions TC7.1.4 ....................................................................................... 27 AMX/Crestron integrators can now remove the "Touch Panel required" warning on SX80 ...........27 New features and functionality in TC7.1.3 ......................................................................... 28 New feature descriptions TC7.1.3 ....................................................................................... 29 A behavioral change in TC7.1.3 allows for software upgrade while the system is in FIPS mode. .29 New features and functionality in TC7.1.2 ......................................................................... 30 New feature descriptions TC7.1.2 ....................................................................................... 31 Support for MX700 .........................................................................................................................31 Support for MX800 .........................................................................................................................31 BYOD mode reintroduced as experimental on EX, MX G1 and C series ......................................31 New features and functionality in TC7.1.1 ......................................................................... 32 3
Contents
New features and functionality in TC7.1.0 ......................................................................... 33 New feature descriptions TC7.1.0 ....................................................................................... 34 Improved support for Collaboration Edge (CUCM) ........................................................................34 Root account is permanently disabled ...........................................................................................34 Added support for new TelePresence products .............................................................................34 Serviceability: Ethernet statistics for codec is now available via Touch .........................................35 Dual registration SIP and H.323 is not possible on SX80 ..............................................................35 New zoom range for PrecisionHD 1080p4xS2 and PrecisionHD 1080p2.5x .................................35 xConfiguration Network 1 VLAN Voice Mode is now default set to Auto .......................................35 xConfiguration Conference 1 Presentation Policy has been removed ...........................................35 Feature preview of Cisco Proximity ................................................................................................35 New features and functionality in TC7.0.2 ......................................................................... 36 New features and functionality in TC7.0.1 ......................................................................... 37 New feature descriptions TC7.0.1 ....................................................................................... 38 Feature preview of Mobile and Remote Access .............................................................................38 New features and functionality in TC7.0.0 ......................................................................... 39 New feature descriptions TC7.0.0 ....................................................................................... 40 Support for MX300 G2 including Touch 10” ...................................................................................40 New GUI for MX300 G2 .................................................................................................................40 Support for alternative phone book provisioning by CUCM ...........................................................40 Serviceability: Ethernet statistics on Touch ....................................................................................40 IPv6 and dual stack support ...........................................................................................................40 New diagnostic checks ...................................................................................................................41 Changes to the syslog feature .......................................................................................................41 Presentation will stop when presentation source is disconnected .................................................41 Password protection of the Touch administrator menu ..................................................................42 Open and resolved caveats in TC7 ..................................................................................... 43 Using the Bug Search Tool ...................................................................................................................43 Resolved Caveats in TC7.3.1 ................................................................................................................43 Resolved Caveats in TC7.3.0 ................................................................................................................44 4
Contents
Resolved caveats in TC7.2.1 ................................................................................................................45 Resolved caveats in TC7.2.0 ................................................................................................................46 Resolved caveats in TC7.1.4 ................................................................................................................49 Resolved caveats in TC7.1.3 ................................................................................................................50 Resolved caveats in TC7.1.2 ................................................................................................................50 Resolved caveats in TC7.1.1 ................................................................................................................51 Resolved caveats in TC7.1.0 ................................................................................................................52 Resolved caveats in TC7.0.2 ................................................................................................................55 Resolved caveats in TC7.0.1 ................................................................................................................56 Resolved caveats in TC7.0.0 ................................................................................................................57 Open caveats in TC7.3.1 .......................................................................................................................58 Open caveats in TC7.3.0 .......................................................................................................................59 Open caveats in TC7.2.1 .......................................................................................................................60 Open caveats in TC7.2.0 .......................................................................................................................61 Open caveats in TC7.1.4 .......................................................................................................................63 Open caveats in TC7.1.3 .......................................................................................................................64 Open caveats in TC7.1.2 .......................................................................................................................65 Open caveats in TC7.1.1 .......................................................................................................................67 Open caveats in TC7.1.0 .......................................................................................................................67 Open caveats in TC7.0.2 .......................................................................................................................68 Open caveats in TC7.0.1 .......................................................................................................................70 Open caveats in TC7.0.0 .......................................................................................................................71 Known limitations ................................................................................................................ 72 Cisco .....................................................................................................................................................72 Interoperability ..................................................................................................................... 78 H.323 gatekeepers/traversal servers ....................................................................................................78 SIP registrars/proxies ............................................................................................................................78 Gateway interoperability ........................................................................................................................79 MCU interoperability ..............................................................................................................................80 Streaming servers .................................................................................................................................81 Endpoint Interoperability ........................................................................................................................82 xAPI Changes ....................................................................................................................... 85 Cisco TelePresence systems hardware dependencies .................................................... 86 Introduction ............................................................................................................................................86 NAND Flash ...................................................................................................................................86 5
Contents
Integrated camera ..........................................................................................................................86 Using the xAPI / tshell to identify software limitations ...........................................................................88 Using the TAN Number to identify software limitations .........................................................................90 EX series and MX series ................................................................................................................91 C series and Quickset Series .........................................................................................................92 Cisco TelePresence Touch 8 hardware dependencies .................................................... 94 New hardware revisions for Cisco TelePresence Touch 8 ............................................................94 Cisco TelePresence Touch 10 hardware dependencies .................................................. 96 References and related documents ................................................................................... 97 Software filenames ................................................................................................................................97 6
Document revision history
Document revision history
Revision
Date
Description
14
February 3 2015
13
January 6 2015
12
December 19 2014
11
October 8 2014
10
August 28 2014
09
June 19 2014
08
May 27 2014
07
May 13 2014
06
April 15 2014
05
April 7 2014
04
January 27 2014
03
January 24 2014
02
December 17 2013
01
November 25 2013
rd
th
th
Release of TC7.3.1, minor release
Minor corrections
Release of TC7.3.0
th
Release of TC7.2.1, fix for "Shellshock", general bug fixes
th
Release of TC7.2.0, FIPS certified
th
Release of TC7.1.4, fix for OpenSSL security issues
th
Release of TC7.1.3, fixes some FIPS related issues
th
Release of TC7.1.2
th
Release of TC7.1.1, fix for OpenSSL “Heartbleed” security issue.
th
Release of TC7.1.0
th
Minor corrections in the section about alternate phonebooks, page 11
th
Release of TC7.0.2, minor release
h
Release of TC7.0.1, release for all TC endpoints
th
Release of TC7.0.0, MX300 G2 only release
7
Introduction software version TC7
Introduction software version TC7
This release note describes the features and capabilities included in the Cisco TelePresence System
C/MX/EX/SX/Profile series codec software version TC7.
TC7.0.0 is only released for MX300 G2 in production and will not be released on www.cisco.com.
TC7.0.1 and later supports all TC endpoints.
Important notes and warnings for this software version
TC7.2.0 is the minimum software requirement for SX10
SX10 systems that are already on TC7.1.x should upgrade to TC7.2.0. After the upgrade has been
completed the system can no longer be downgraded to TC7.1.x. There is a mechanism that prevents
the system from downgrading to TC7.1.x once on TC7.2.x.
TC7.0.0, TC7.0.2 and TC7.1.0 deferral
Please note that the above software versions in the TC7.x branch have been deferred due to bug
"CSCuo26378 - Cisco TelePresence products vulnerable to CVE-2014-0160 -aka Heartbleed". These
software versions are no longer available on https://www.cisco.com and customers are recommended
to upgrade to the latest version of TC7.x. Please read the deferral notice for more information.
http://software.cisco.com/c/dam/en/us/td/docs/telepresence/endpoint/software/tc7/release_notes/software-deferral-notice-tc5-tc6-tc7.pdf Provisioning support
When using CUCM provisioning, the endpoint cannot register to a VCS (SIP or H323) at the same
time. This use-case is not supported by Cisco. When CUCM provisioning is active, H323 mode is
disabled. Cisco recommends TelePresence customers to migrate from H323 to SIP.
Extended BFCP port range and Active Control ports
From TC7.0, BFCP and Active Control port will dynamically use ports from the RTP port range instead
of 5070-5077 and 5170-5177, which was previously used.
Hardware compatibility
This section is only relevant when using older software. TC7 is not affected.
Due to replacement of hardware components, there are some constraints on running older software
on newly manufactured endpoints and Touch 8 devices. This is due to end-of-life of some components
and introduction of new components that require changes in the software. Executing the API
command “xstatus SystemUnit Hardware Module CompatibilityLevel” will reveal if there are any
8
Introduction software version TC7
constraints on the system. For a detailed list of compatibility levels and software constraints for the
Cisco TelePresence systems, please see the appendices in this document:
Cisco TelePresence Systems hardware dependencies
Cisco TelePresence Touch 8 hardware dependencies
A lock on endpoints and Touch 8 devices prevents the system from downgrading to unsupported
versions. If a downgrade attempt fails, it may be due to lack of endpoint support or lack of Touch 8
support in the old software.
Camera firmware
PrecisionHD 1080p4x S2 and PrecisionHD 1080p2.5x cameras are only supported with the SX20 and
SX80 (4x only). With C series codecs, these cameras will work as third party cameras. The C series
codec software is not able to upgrade the camera and it is therefore not supported for usage with C
series codecs.
The use of Cisco PrecisionHD 1080p 2.5x camera as a USB camera is currently not supported.
Camera firmware TC7.3.1
Camera type
Hardware ID
Software
First released in
PrecisionHD 1080p4x
52000000
S01752-2.0 FINAL
TC 5.1.5
ID:20012
Sangam.pkg
PrecisionHD 1080p2.5x
54000000
S01777-2.2 RC6
TC7.3.1
ID:20029
A7camera.pkg
PrecisionHD 1080p4x S2
53000000
S01777-2.2 RC6
TC7.3.1
ID:20029
A7camera.pkg
PrecisionHD 1080p12x
50000001
S01718-4.0 FINAL
50000002
ID:40084
50000003
Rover.pkg
TC7.3.0
50000004
Precision 60
55000000
HC7.3.1.e4d9a5c
TC7.3.1
Hardware ID
Software
First released in
Camera firmware TC7.3.0
Camera type
9
Introduction software version TC7
PrecisionHD 1080p4x
52000000
S01752-2.0 FINAL
TC 5.1.5
ID:20012
Sangam.pkg
PrecisionHD 1080p2.5x
54000000
S01777-2.2 RC5
TC7.3.0
ID:20028
A7camera.pkg
PrecisionHD 1080p4x S2
53000000
S01777-2.2 RC5
TC7.3.0
ID:20028
A7camera.pkg
PrecisionHD 1080p12x
50000001
S01718-4.0 FINAL
50000002
ID:40084
50000003
Rover.pkg
TC7.3.0
50000004
Precision 60
55000000
HC7.3.0.8cb420c
TC7.3.0
Camera type
Hardware ID
Software
First released in
PrecisionHD 1080p4x
52000000
S01752-2.0 FINAL
TC 5.1.5
Camera firmware TC7.2.1
ID:20012
Sangam.pkg
PrecisionHD 1080p2.5x
54000000
S01777-2.2 RC3
TC7.2.0
ID:20027
A7camera.pkg
PrecisionHD 1080p4x S2
53000000
S01777-2.2 RC3
TC7.2.0
ID:20027
A7camera.pkg
PrecisionHD 1080p12x
50000001
S01718-4.0 FINAL
50000002
ID:40083
50000003
Rover.pkg
TC5.1.6
50000004
Precision 60
55000000
HC7.2.1.9ddaa3b
TC7.2.1
10
Introduction software version TC7
Camera firmware TC7.2.0
Camera type
Hardware ID
Software
First released in
PrecisionHD 1080p4x
52000000
S01752-2.0 FINAL
TC 5.1.5
ID:20012
Sangam.pkg
PrecisionHD 1080p2.5x
54000000
S01777-2.2 RC3
TC7.2.0
ID:20027
A7camera.pkg
PrecisionHD 1080p4x S2
53000000
S01777-2.2 RC3
TC7.2.0
ID:20027
A7camera.pkg
PrecisionHD 1080p12x
50000001
S01718-4.0 FINAL
50000002
ID:40083
50000003
Rover.pkg
TC5.1.6
50000004
Precision 60
55000000
HC7.2.0.36dac2c4
TC7.2.0
Camera type
Hardware ID
Software
First released in
PrecisionHD 1080p4x
52000000
S01752-2.0 FINAL
TC 5.1.5
Camera firmware TC7.1.4
ID:20012
Sangam.pkg
PrecisionHD 1080p2.5x
54000000
S01777-2.2 RC1
TC7.1.4
ID:20025
A7camera.pkg
PrecisionHD 1080p4x S2
53000000
S01777-2.2 RC1
TC7.1.4
ID:20025
A7camera.pkg
PrecisionHD 1080p12x
50000001
S01718-4.0 FINAL
50000002
ID:40083
50000003
Rover.pkg
TC5.1.6
50000004
11
Introduction software version TC7
Precision 60
55000000
HC7.1.4.908e4a9a
TC7.1.4
Camera type
Hardware ID
Software
First released in
PrecisionHD 1080p4x
52000000
S01752-2.0 FINAL
TC 5.1.5
Camera firmware TC7.1.3
ID:20012
Sangam.pkg
PrecisionHD 1080p2.5x
54000000
S01777-2.2 Alpha1
TC7.1.0
ID:20023
A7camera.pkg
PrecisionHD 1080p4x S2
53000000
S01777-2.2 Alpha1
TC7.1.0
ID:20023
A7camera.pkg
PrecisionHD 1080p12x
50000001
S01718-4.0 FINAL
50000002
ID:40083
50000003
Rover.pkg
TC5.1.6
50000004
Precision 60
55000000
HC7.1.3.db40e557
TC7.1.3
Camera firmware TC7.1.1 and TC7.1.2
Camera type
Hardware ID
Software
First released in
PrecisionHD 1080p4x
52000000
S01752-2.0 FINAL
TC 5.1.5
ID:20012
Sangam.pkg
PrecisionHD 1080p2.5x
54000000
S01777-2.2 Alpha1
TC7.1.0
ID:20023
A7camera.pkg
PrecisionHD 1080p4x S2
53000000
S01777-2.2 Alpha1
TC7.1.0
ID:20023
A7camera.pkg
PrecisionHD 1080p12x
50000001
S01718-4.0 FINAL
50000002
ID:40083
TC5.1.6
12
Introduction software version TC7
50000003
Rover.pkg
50000004
Precision 60
55000000
HC7.1.1.48db3d2
TC7.1.1
Camera type
Hardware ID
Software
First released in
PrecisionHD 1080p4x
52000000
S01752-2.0 FINAL
TC 5.1.5
Camera firmware TC7.1.0
ID:20012
Sangam.pkg
PrecisionHD 1080p2.5x
54000000
S01777-2.2 Alpha1
TC7.1.0
ID:20023
A7camera.pkg
PrecisionHD 1080p4x S2
53000000
S01777-2.2 Alpha1
TC7.1.0
ID:20023
A7camera.pkg
PrecisionHD 1080p12x
50000001
S01718-4.0 FINAL
50000002
ID:40083
50000003
Rover.pkg
TC5.1.6
50000004
Precision 60
55000000
HC7.1.0.48db3d2
TC7.1.0
Camera firmware TC7.0.1 and TC7.0.2
Camera type
Hardware ID
Software
First released in
PrecisionHD 1080p4x
52000000
S01752-2.0 FINAL
TC 5.1.5
ID:20012
Sangam.pkg
PrecisionHD 1080p2.5x
54000000
S01777-2-1 RC 3
TC7.0.0
ID:20022
A7camera.pkg
PrecisionHD 1080p4x S2
53000000
S01777-2-1 RC 3
TC7.0.0
ID:20022
A7camera.pkg
13
Introduction software version TC7
PrecisionHD 1080p12x
50000001
S01718-4.0 FINAL
50000002
ID:40083
50000003
Rover.pkg
TC5.1.6
50000004
14
New features and functionality in TC7.3.1
New features and functionality in TC7.3.1
„
This is a minor release and contains bug fixes only.
15
New features and functionality in TC7.3.0
New features and functionality in TC7.3.0
„
Local preview of presentation in call
„
SX80: Dual presentation outside call
„
SX80 feature updates
„
SX20: New passive mode OSD
„
SX10 feature updates
„
Web snapshots: Warn user when snapshots are being taken
„
SpeakerTrack 60: Snap to Whiteboard
„
Software upgrades via web will be faster
„
Several other minor improvements
16
New Feature Descriptions TC7.3.0
New Feature Descriptions TC7.3.0
Local preview of presentation in call
Allow the user to preview the presentation locally before sending to far end. This was available for EX
systems previously, and is now possible across the portfolio.
SX80: Dual presentation outside call
When the system is not in a call, it can simultaneously display two different external sources on the
connected screens. (e.g. two laptops). This also includes the MX700/800.
SX80 feature updates
Several feature improvements to SX80 (and MX700/800) to better align with C series functionality.
H323 / SIP dual registration now possible.
Multiway is now supported
Additional audio call is now supported
SX20: New passive mode OSD
Passive mode on SX20 (on-screen display when using a Touch control device) has an updated look
and feel, to align with the rest of the portfolio.
SX10 feature updates
Ad hoc conferencing support via Touch 10 or remote control.
Extension mobility support on Touch 10.
OBTP(One button to push) meetings now supported.
Web snapshots: Warn user when snapshots are being taken
On the web UI, there is a warning to the admin when using the camera snapshot feature that a
notification will pop up on the screen of the endpoint when a snapshot is taken.
The system will also log when snapshots are taken, and which IP address the request was initiated
from.
17
New Feature Descriptions TC7.3.0
It is possible to allow/disallow snapshots remotely, but not to observe the room without the users being
aware.
SpeakerTrack 60: Snap to whiteboard
A configurable option for better whiteboard scenario support.
When the system detects a person speaking close to a whiteboard, the camera will go to a pre-defined
preset covering the whiteboard area as defined by the admin/installer.
There’s a setup wizard in the admin settings on the Touch 10. Please make sure to accurately
measure the distance between the cameras and the whiteboard, and leave some space around the
whiteboard itself to keep the person presenting in view.
Software upgrade speed improvements
Software upgrading an endpoint running TC7.3.0 (or later) via the web interface is roughly 80% faster
than in TC7.2.x (and earlier).
General improvements
CDP can now be completely disabled.
Historical log bundles will include (anonymized) call history by default.
“xConfiguration Video Input Connector <X> PresentationSelection: Manual” will no longer
cause the system to wake from standby even if a signal is detected.
The flip-image-when-tilted functionality on EX cameras can now be disabled.
18
New features and functionality in TC7.2.1
New features and functionality in TC7.2.1
„
TC7.2.1 is mainly a bug fix release, please see the resolved caveats section for more information
„
This release includes a fix for CSCur02591 - Telepresence endpoint evaluation for CVE-20146271 and CVE-2014-7169 also known as the "Shellshock" bug.
„
CEC support for SX10
19
New feature descriptions TC7.2.1
New feature descriptions TC7.2.1
CEC support for SX10
CEC standby control support has been added to SX10.
20
New features and functionality in TC7.2.0
New features and functionality in TC7.2.0
„
Support for Touch 10" network pairing for all new endpoints
„
Improved failover support for endpoints registered through Collaboration Edge
„
Intelligent Proximity with slide change detection on MX200 G2, MX300 G2 and SX20
„
Added new provisioning parameters that can be provisioned from CUCM (10.5)
„
Briefing room mode for specific room setups
„
Improved language support for SX10 in active mode
„
Collaboration Edge provisioning option added to the setup assistant of SX10
„
OSD and touch panel screenshots can be captured from the web interface
„
xStatus Video Output will print EDID information about the display
„
FIPS certified software version
21
New feature descriptions TC7.2.0
New feature descriptions TC7.2.0
Support for Touch 10" network pairing for all new endpoints
Network pairing of the Touch 10" is supported for the following endpoint models: SX10, SX20, SX80,
MX200 G2, MX300 G2, MX700 and MX800. The network pairing process is similar to the one used on
the Touch 8".
1. In order to pair the Touch 10" to one of the above codecs, the Touch 10" must be connected to a
Power over Ethernet (PoE) enabled switch, or a PoE injector and to a network where the codec is
reachable.
2. Once the Touch 10" has booted you will be asked to select the preferred language.
3. After language has been selected you will be presented with a pairing assistant.
4. You can type in the codec's IP address manually, or you can select the codec from the list of autodiscovered codecs.
Note that the codec will only be discovered by the Touch 10" for 10 minutes after the codec
has booted. If the codec is not discovered, try rebooting the codec.
5. If the codec and Touch 10” software versions does not match, the Touch 10" will immediately start
downloading touch panel software to match the codec version. The upgrade is automatic and the
Touch 10" will reboot when the upgrade is complete.
6. The Touch 10" will prompt for a username and password after the reboot. Admin credentials of the
codec are required.
The Touch 10" can be unpaired from the codec by accessing the Administrator Settings on the touch
panel, select "Pairing", click the "Unpair" button and confirm.
Improved failover support for endpoints registered through Collaboration
Edge
CUCM
If the CUCM is down, the endpoint will automatically re-register to another CUCM if available.
VCS Control and VCS Expressway
If the VCS Control or VCS Expressway goes down, the endpoint will automatically re-register to
another VCS Control / VCS Expressway if available. Call preservation is not yet supported.
Provisioning (HTTPS)
22
New feature descriptions TC7.2.0
If the provisioning service goes down, the endpoint will receive provisioning data from another
provisioning service.
Phonebook
If the phonebook service goes down, the endpoint will automatically use another phonebook service.
Intelligent Proximity with slide change detection on MX200 G2, MX300 G2
and SX20
To save up to 80% battery consumption on the BYOD device, slide change detection has been ported
to the codec. Please note that Cisco Proximity is still experimental. For support please visit the
proximity support forums: https://supportforums.cisco.com/community/12156681/cisco-proximity.
New provisioning parameters can be provisioned from CUCM
The following configuration parameters can now be provisioned from CUCM under vendor specific
configuration.
xConfiguration SystemUnit Name: <String>
xConfiguration Video OSD TodaysBookings: <On/Off>
xConfiguration Standby StandbyAction: <None/PrivacyPosition>
xConfiguration Audio DefaultValue: <0-100>
xConfiguration Conference 1 MaxTotalReceiveCallRate: <64-10000>
xConfiguration Conference 1 MaxTotalTransmitCallRate: <64-10000>
Briefing Room mode for specific room setups
A room mode has been introduced to support the Briefing room solution. By enabling the "Briefing"
mode, the codec will activate a set of custom layouts and automatic behavioral control to work
seamlessly with this specific room solution.
Please visit http://www.cisco.com/web/telepresence/projectworkplace.html to take a look at the
"Briefing, Tokyo" room setup.
23
New feature descriptions TC7.2.0
Improved language support for SX10 in active mode
SX10 in active mode (using the remote control) supports the same languages as the other TC
endpoints except for the mirrored languages, e.g. Arabic. When the SX10 is paired to the Touch 10"
the mirrored languages is supported.
Collaboration Edge provisioning option added to the setup assistant on
SX10
The SX10 can now be provisioned through Collaboration Edge by selecting the "CUCM via
Expressway" provisioning option.
Touch panel and OSD screenshots can be captured from the web
interface
A new web feature has been implemented to be able to capture screenshots of the OSD and the touch
panel. These screenshots can be used for e.g. troubleshooting, creating instructions or when
identifying defects.
The feature is found under Diagnostics / User Interface Screenshots in the codec web interface.
Screenshots of OSD will be available for new endpoints (SX10, SX20, SX80, MX200/300 G2,
MX700/800)
xStatus Video Output will now print EDID information about the display
In order to identify the connected display model and its preferred resolution xStatus Video Output will
now print these values based on the EDID information. Please see the example below.
xStatus Video Output
*s Video Output Connector 1 Connected: True
*s Video Output Connector 1 ConnectedDevice Name: "BenQ E2420HD"
*s Video Output Connector 1 ConnectedDevice PreferredFormat: "[email protected]"
24
New feature descriptions TC7.2.0
FIPS certified software version
The product has met the requirements for FIPS 140-2 approved cryptographic module: Cisco FIPS
Object Module (FIPS 140-2 Cert. #2100).
Please visit the following website for more details.
http://www.cisco.com/web/strategy/government/security_certification/net_business_benefit_seccert_fi
ps140.html
25
New features and functionality in TC7.1.4
New features and functionality in TC7.1.4
„
AMX/Crestron integrators can now remove the "Touch Panel required" warning on SX80
„
This release includes a fix for CSCup25163 - Multiple Vulnerabilities in OpenSSL - June 2014
26
New feature descriptions TC7.1.4
New feature descriptions TC7.1.4
AMX/Crestron integrators can now remove the "Touch Panel required"
warning on SX80
When a Touch 10" is not connected to SX80, the following warning will be displayed as default:
"Touch panel required".
Integrators using AMX/Crestron instead of Touch 10" can avoid this warning message by using the
following new configuration command:
xConfiguration Peripherals Profile TouchPanels: 0
This configuration sets how many touch panels the codec should expect. Setting it to "0" will remove
the "Touch panel required" warning message. Fixes bug number CSCup34325.
27
New features and functionality in TC7.1.3
New features and functionality in TC7.1.3
„
A behavioral change in TC7.1.3 allows for software upgrades while the system is in FIPS mode.
28
New feature descriptions TC7.1.3
New feature descriptions TC7.1.3
A behavioral change in TC7.1.3 allows for software upgrade while the
system is in FIPS mode.
Preventing upgrade in FIPS mode is no longer required with the current FIPS validation. Cisco has
decided to allow system upgrade while FIPS mode is enabled.
29
New features and functionality in TC7.1.2
New features and functionality in TC7.1.2
„
Support for MX700
„
Support for MX800
„
BYOD mode reintroduced as experimental configuration on EX, MX G1 series and C series
30
New feature descriptions TC7.1.2
New feature descriptions TC7.1.2
Support for MX700
TC7.1.2 introduces support for the MX700 product.
Support for MX800
TC7.1.2 introduces support for the MX800 product.
BYOD mode reintroduced as experimental on EX, MX G1 and C series
BYOD Mode as an experimental configuration for EX, MX G1 and C series was removed from the
TC7.1 release. This was due to performance limitations on those platforms. As the removal raised
concerns that this would limit our abilities to demonstrate the value of this feature, we have decided to
reintroduce the experimental BYOD mode configuration for the above products in TC7.1.2.
NOTE: This is an unsupported feature that will not see further development and bug fixing on the EX,
MX G1 and C series platforms. This means that there will not be any TAC support for the feature itself,
and TAC will request customers to turn off BYOD mode for problem resolution on other issues.
31
New features and functionality in TC7.1.1
New features and functionality in TC7.1.1
No new features were introduced. TC7.1.1 is released to fix the OpenSSL “Heartbleed” issue.
32
New features and functionality in TC7.1.0
New features and functionality in TC7.1.0
„
Improved support for Collaboration Edge (CUCM), which includes UCM failover, improved
messaging, TLS certificate verification, UDS support.
„
Root account is now disabled permanently.
„
Added support for the following devices:
SX10
SX80
SpeakerTrack 60
Precision 60 Camera
„
For SX80 encrypted software is no longer a separate software package but is configured by
installing a crypto option key.
„
Serviceability: Ethernet statistics for codec is now available via touch.
„
Support for dual registration with SIP and H.323 is removed for SX80 only.
„
New zoom range for PrecisionHD 1080p4xS2 and PrecisionHD 1080p2.5x
„
xConfiguration Network 1 VLAN Voice Mode is now default set to Auto.
„
xConfiguration Conference 1 Presentation Policy has been removed
„
Feature preview of Cisco Proximity.
33
New feature descriptions TC7.1.0
New feature descriptions TC7.1.0
Improved support for Collaboration Edge (CUCM)
Collaboration Edge now supports CUCM UDS. User Data Service (UDS) is a service that provide
access to user information stored in the Cisco Unified CM back-end storage
Collaboration Edge now supports and requires TLS verification for increased security. This means
that the VCS-Expressway or Expressway-E needs to have a certificate installed that is trusted by the
client (endpoint), and the VCS-Expressway and Control or Expressway-C and Expressway-E needs to
have a trusted TLS connection. If the client cannot validate the certificate of the VCS-E or Expressway
E, the endpoint will not receive the provisioning and not be registered. For details regarding certificate
creation and deployment, please refer to “Cisco VCS Certificate Creation and Use Deployment
Guide”. For additional details around setting up Collaboration Edge/Mobile Remote Access, please
see:
Cisco TelePresence VCS 8.1.1 Release Notes
Cisco TelePresence VCS Administrator Guide or Cisco TelePresence Expressway
Administrator Guide
Cisco Mobile and Remote Access via VCS Deployment Guide or Cisco Mobile and Remote
Access via Expressway Deployment Guide
Root account is permanently disabled
Cisco has decided to disable the root account completely for security reasons. A new restricted user
"remotesupport" can be created on the endpoint. This user has read access to the system and a
limited set of commands that can aid troubleshooting. The user can be created from the System
Recovery section -> Remote Support User in the web interface. Once the user is created a token will
be presented. To decode the token and acquire the password a Technical Assistance Center (TAC)
case must be opened. The remote support user should only be enabled for troubleshooting reasons
when instructed by the Cisco TAC.
Added support for new TelePresence products
Please refer to www.cisco.com for information about the following new devices:
Cisco TelePresence SX10 Codec
Cisco TelePresence SX80 Codec
Cisco TelePresence SpeakerTrack 60
34
New feature descriptions TC7.1.0
Cisco TelePresence Precision 60 camera
Non-encrypted software is no longer a separate package
For SX80 encrypted software is no longer a separate software package but is configured by installing
a crypto option key.
Serviceability: Ethernet statistics for codec is now available via Touch
It is possible to get network statistics for the codec and touch panel from the administrator tab on the
touch panel. This may improve troubleshooting touch pairing issues.
Dual registration SIP and H.323 is not possible on SX80
It is not possible to use SX80 with both SIP and H.323 call protocols simultaneously. This is a feature
limitation.
New zoom range for PrecisionHD 1080p4xS2 and PrecisionHD 1080p2.5x
PrecisionHD4x S2 now has an increased zoom range to 8x by enabling 2x digital zoom.
PrecisionHD2.5x now has increased zoom range to 5x by enabling 2x digital zoom.
xConfiguration Network 1 VLAN Voice Mode is now default set to Auto
An upgraded endpoint will get its VLAN Voice Mode value set to Off, if it was previously not
configured. This will preserve the behavior for upgraded endpoints. If doing a factory reset or
purchasing a new endpoint with TC7.1 or newer software, the default setting will be Auto, instead of
off as previously. This means that an endpoint that was in the Data VLAN now may join the Voice
VLAN (if available).
xConfiguration Conference 1 Presentation Policy has been removed
The xConfiguration Conference 1 Presentation Policy: <LocalRemote/LocalOnly> has been removed.
To achieve the equivalent effect after the configuration removal, please use the following command:
xCommand Presentation Start SendingMode: <LocalRemote/LocalOnly>.
Feature preview of Cisco Proximity
TC7.1.0 includes a feature preview of Cisco Proximity. To learn about what Cisco Proximity is and
how to enable it please visit http://cisco.com/go/proximity.
For Q&A and support please visit https://supportforums.cisco.com/community/12156681/ciscoproximity.
35
New features and functionality in TC7.0.2
New features and functionality in TC7.0.2
„
No new features have been introduced in TC7.0.2
36
New features and functionality in TC7.0.1
New features and functionality in TC7.0.1
„
Feature preview of Mobile and Remote Access. This feature requires CUCM 9.1.2 (or later), Cisco
Expressway 8.1 or Cisco VCS 8.1 (or later) in addition to an endpoint running TC7.0.1.
37
New feature descriptions TC7.0.1
New feature descriptions TC7.0.1
Feature preview of Mobile and Remote Access
Cisco Unified Communications mobile and remote access is a core part of the Cisco Collaboration
Edge Architecture. It allows Cisco TC endpoints to have their registration, call control and provisioning
services provided by Cisco Unified Communications Manager (Unified CM) when the endpoint is not
within the enterprise network. The Expressway or VCS Expressway provides secure firewall traversal
and line-side support for Unified CM registrations.
The Mobile and Remote Access solution requires CUCM 9.1.2 (or later), Cisco Expressway X8.1 or
Cisco VCS X8.1 (or later) in addition to an endpoint running TC7.0.1. Please refer to the Remote
Access via Expressway Deployment guide or Mobile Remote Access via Expressway Deployment
guide for configuration instructions.
For a list of limitations please refer to the Cisco Expressway X8.1 or Cisco VCS X8.1 release notes
and the known limitations section in this release note. Please refer to the TC Software Administrator
Guide for instructions on how to configure Mobile Remote Access on the endpoint.
38
New features and functionality in TC7.0.0
New features and functionality in TC7.0.0
„
Support for MX300 G2 including Touch 10
„
New GUI for MX300 G2
„
Support TMS phone book when provisioned by CUCM
„
Serviceability: Ethernet statistics available on Touch
„
IPv6 and dual stack support
„
New diagnostic checks
„
Changes to the syslog feature
„
Presentation will stop when the presentation source is disconnected
„
Password protection of the Touch administrator menu
39
New feature descriptions TC7.0.0
New feature descriptions TC7.0.0
Support for MX300 G2 including Touch 10”
Please refer to www.cisco.com for information about the new MX300 G2 TelePresence system.
New GUI for MX300 G2
TC7.0 includes a new visual design for the Touch control panels. The Touch 8 will use the visual
design as the new Touch 10 for MX300 G2.
The C series codecs will continue to have the traditional GUI when using the OSD interface and
remote control.
Support for alternative phone book provisioning by CUCM
TC software now supports provisioning of an alternate phone book by CUCM
Previously the phone book type and address was set by default when provisioned to CUCM, this
setting can now be modified to use a different phone book server type and address (TMS or UDS).
Previously TMS refused to provide a phone book to a CUCM provisioned endpoint. This behavior will
be changed in TMS 14.4 release.
A device pack for CUCM will allow TC7 endpoints to specify TMS as the phone book source for
CUCM registered endpoints. This device pack will be released time after TC7 is released.
Serviceability: Ethernet statistics on Touch
When the Touch panel is not paired to a codec, it is now possible to see the Ethernet statistics. This
can be used to verify that the Touch has an IP address and is receiving and sending packets to the
network.
You can also detect if packets are not received, and if packets are lost due to dropping and errors.
This can help discovering network problems that cause issues in calls and lead to fewer endpoints
mistakenly being RMA´ed.
IPv6 and dual stack support
IPv6 and Dual stack operation is now fully supported, also when using ActiveControl and ICE.
To enable Dual stack operation with IPv6 as preferred protocol:
xConfiguration Network 1 IPStack: Dual – Enables IPv4 and IPv6 network address (default).
40
New feature descriptions TC7.0.0
xConfiguration Conference 1 CallProtocolIPStack: Dual – Enables dual stack operation for the
call protocols
xConfiguration SIP PreferredIPMedia: IPv6 – selects which IP version to prefer for media if
both versions are supported on both ends
xConfiguration SIP PreferredIPSignaling: IPv6 - selects which IP version to prefer for signaling
if both versions are supported on both ends.
New diagnostic checks
The following diagnostic checks have been added in TC7.0:
CallProtocolDualStack – Issues a warning if xConfiguration Conference[1] CallProtocolIPStack is
set to a Protocol on which it does not have an IP address, or is set to Dual and only has an IPv4 or
an IPv6 address.
UdpPortRangeViolation - If the range is set to less than 96 or the end port is a lower number than
the start port, a diagnostic warning is given and the default ports will be used.
CameraPairing – Gives a warning if the codec has lost the connection to a network-paired
camera. (Applicable in TC7.1.0 and later)
Changes to the syslog feature
Some changes have been made to the syslog configuration in TC6.3 and 7.0. The following API status
and configuration have been added:
xConfiguration Security Audit Server Port Assignment: <Auto/Manual>
xStatus Security Audit Server Port – shows the destination port number to the server.
The default value for port assignment is now Auto, which will use UDP port 514 for external unsecure
communication and Tls (TCP) port 6514 for external secure communication. This is according to
RFC5425. Prior to TC6.3, external unsecure syslog used TCP port 514 as the default port. This
means that when upgrading to TC6.3 or TC7.0, the syslog server needs to be configured to listen to
UDP instead of TCP. If any port numbers other than the default port are configured, the port
assignment xConfiguration must be set to from Auto to Manual after upgrading. This change has been
made to be compliant with IANA. When using Manual assignment, the port is set by the Audit Server
Port value. This will use UDP for unsecure and TCP for secure communication. A restart is no longer
needed for changes made to the xConfiguration Security Audit settings.
Presentation will stop when presentation source is disconnected
If a presentation source is disconnected or goes into standby (e.g. a PC), the presentation will
automatically be ended after 10 seconds. If the source is connected or comes out of standby within 10
seconds, the presentation will automatically be resumed.
41
New feature descriptions TC7.0.0
Password protection of the Touch administrator menu
You must sign in with the video system’s administrator password to get access to the Administrator
menu on Touch 8 and 10.
42
Open and resolved caveats in TC7
Open and resolved caveats in TC7
Using the Bug Search Tool
You can use the Bug Search Tool to find information about caveats (bugs) for this release, including a description of the problems and available workarounds. The Bug Search Tool lists both open and resolved caveats. Not all bugs that are fixed or open are shown in the release notes. Bugs that are not deemed relevant are left out, but can be found in the Bug Search Tool. To use the Bug Search Tool, follow these steps: Step 1 Access the Bug Search Tool by navigating to http://www.cisco.com/cisco/psn/bssprt/bss
Step 2 Log in with your Cisco.com user ID and password. Step 3 To look for information about a specific problem, enter the bug ID number in the ‘Search for bug ID’ field, then click ‘Go’. Resolved Caveats in TC7.3.1
Link to TC7.3.1 open caveats
Reference ID
Endpoint
Component
Summary
CSCur66978
All
Camera
Camera LED does not go off in a Daisy chain setup
when call ended
CSCur63326
All
H323
Presentation on/off issue with TC codec and MCU
CSCus44250
SX80
SpeakerTrack
Codec crashes with the following message:
moody:DirectorImpl::generateRapidSwitchingCrop(const
std::deque >&, const Camera&) const: Assertion
`maxAz > minAz' failed.
CSCus52318
SX80
H323
"Progress" replacing "Alerting" in call flow causes the
endpoint to spam status.
CSCus40224
All
Appl
Manual video layouts are reset when dialing is initiated
CSCur99257
All
Platform
External logging to syslog server does not work on
TC7.2.x software
CSCur68023
All
SIP
Multiway fails If calling to an Audio agent via ISDN GW
and the response is "isfocus".
CSCur89474
SX80
Appl
SX80 does not register if the MTU is changed to 1300
43
Open and resolved caveats in TC7
Resolved Caveats in TC7.3.0
Link to TC7.3.0 open caveats
Reference ID
Endpoint
Component
Summary
CSCup29855
EX90
UI
EX90 - OSD Softbuttons and some menus
display incorrectly using IR Remote
CSCuq33987
All
Platform
Unable to start calling when MTU is
configured as 1009, 1008 or 1007
CSCub26258
All
Platform
Need command to disable CDP
CSCui54269
All
Web UI
Improve static IP configuration support.
CSCup89614
Touch 8
Platform
Touch 8 may drop the endpoint network
pairing
CSCuq92071
All
Appl
Sony EVI-D30 camera pre-sets does not
work well with TC codec
CSCur27547
All
SIP
Still able to receive SIP calls even after
NetworkServices Sip Mode: Off
CSCup92677
All
Camera
TC endpoints don't trigger auto-focus
when activating presets for PrecisionHD
12X
CSCuq01455
All
Web UI
Codec Web GUI displays wrong H320
status
CSCuq94701
SX80
Appl
SX80 will not go into standby when a
touch panel is not connected.
CSCuq61768
SX80
Appl
SX80 video inputs 4/5 cannot tie any
audio
CSCuq31864
SX80
Appl
SX80 does not retain IPv6 settings and
subsequently may not register.
CSCur19736
SX10
Appl
SX10 OSD login required does not work
CSCur21980
EX90
Platform
EX90 crash when xconfig logging is off
CSCuo69660
All
SIP
TC endpoints stuck at sending 768x448
after de-escalating from MCU conference.
CSCur04096
All
UI
bookings: Scheduled upcoming events are
showing in 24 hour time format
CSCur34485
SX80
UI
SX80 shows call on hold, even after
44
Open and resolved caveats in TC7
added to MCU conference
CSCuq93420
All
Platform
Input auto-sensing cause problem with
Savant controlled systems
CSCur10251
SX20
Appl
Multiway fail when SX20(TC7.x) is merge
as the 3rd or more participant into the
conference
Resolved caveats in TC7.2.1
Link to TC7.2.1 open caveats
Reference ID
Endpoint
Component
Summary
CSCur06653
Precision 60
Any
Precision 60 camera is rebooting or
loosing the connection after a while
CSCur02591
All
Platform
Vulnerabilities also known as "Shellshock"
CVE-2014-6271 and CVE-2014-7169.
CSCuq86800
MX200/300
Audio
G1, C20
Mute button is not always working properly
on microphones from new supplier
(GETTOP) on codec C20/MX200
G1/MX300 G1
CSCuq91797
MX200/300
Touch
G2
CSCun36225
All
MX300 and MX200 G2 are unable to pair
with Touch 10" over the network.
Audio
Endpoint crashes when adding an H323
Audio call into a Video meeting.
CSCup74008
SX80
Platform
SX80 Ethernet negotiation can stop
working if the switch port on the switch is
configured as 100 full and the endpoint is
set to Auto.
CSCuq47506
All
Appl
Codec is not responding to SNMP.
CSCuq24965
All
UCM
If the "Room Name" field in CUCM is
longer than 62 characters the TC endpoint
will boot into maintenance mode when
settings are pulled from CUCM at boot.
CSCuq33133
All
ICE
If we have ICE enabled and far-end does
not support ICE we fail to allow escalation
to video and the call sets up as an audio
only call.
CSCun80147
All
Appl
TC Endpoints managed by TMS in the
45
Open and resolved caveats in TC7
UTC+02:00 (Athens, Bucharest) time zone
with not fall back an hour for daylight
savings time at the expected time.
CSCup34913
All
SIP
Unable to merge a CUCM registered
device into an existing MultiWay initiated
conference from a VCS registered
endpoint.
CSCuq30883
All
Appl
A TC endpoint that does not receive "180
Ringing" or "183 Session Progress" in a
SIP call setup will not present call waiting
when a second call is incoming. The
endpoint will ring.
CSCuq31864
SX80
IPv6
SX80 does not retain IPv6 settings and
subsequently may not register.
CSCuq44089
All
Appl
Recalling a pre-set does not recall the
connector type assigned to that pre-set.
Resolved caveats in TC7.2.0
Link to TC7.2.0 open caveats
Reference ID
Endpoint
Component
Summary
CSCun71240
All
Video
C60 codec running TC7.0.2 and TC7.0.1
not able to decode IDR Frames from
Vidyo Client.
CSCup29563
All
Platform
NTP status unknown when system name
is added
CSCup00034
All
FPGA
VGA signal not detected When using Dell
Latitude 5440
CSCuq45227
All
Appl
If the SNMP system contact name is set to
more than 50 characters the endpoint may
enter maintenance mode.
CSCuq04620
SX80
Platform
SX80 does not maintain static DNS
information after reboot.
CSCun76197
EX60
Appl
EX90
There is a significant delay in the
reception of media in some calls. The
delay may be seen on one side or both
sides. The delay can be between 3-6
seconds.
CSCup56813
All
API
The incoming call dialog box message re-
46
Open and resolved caveats in TC7
appears on the Crestron touch panel a few
times even after the call has been
accepted.
CSCup86874
EX90
Appl
Shared lines - Dial Tone does not stop
when a call is resumed or barged
CSCup84892
All
H323
One-way audio / video due to signalling
delay.
CSCum12663
All
Edge
Collab Edge: CUCM SIP Registration
failover does not work.
CSCum06110
All
WebUI
When placing a call from the phone book
entry or web GUI and the entry or call type
is audio only, if you disconnect the call
and redial from history, the call from
history goes out as video.
CSCuj68248
EX90
Platform
SIP Registration may be lost when doing
heavy file transfers to a PC connected to
the network via the PC port of the EX90.
CSCug06492
All TC
Platform
A switch is configured with a default data
endpoints
VLAN on a switch port. It tags all packets,
using
also EAP packets with the DATA VLAN.
802.1x
When xConfiguration Network 1 VLAN
Voice Mode is set to Off we can read this
packet even though it is tagged with
VLAN. When we set VLAN mode to auto
or manual we discard any packet that is
not tagged with our VLAN.
CSCuo04039
TC
Diagnostics
If an admin configure a MX300 G2 in
endpoints
secure mode in CUCM and the unit does
on CUCM
not have the encryption key, the possibility
for the admin to detect the issue is small.
He will only see that the unit fails to
register on SIP.
CSCug06474
All TC
Platform
When using 802.1x and VLAN at the same
endpoints
time, we tag the EAP packets with a VLAN
using
tag. The switch does not accept packets
802.1x
tagged with VLAN, hence 802.1x
authentication fails.
CSCup20216
All
Video
Remote participant intermittently showing
the last frame for 8-10 seconds when
placed on hold.
47
Open and resolved caveats in TC7
CSCup10126
All
OSD UI
An endpoint running TC software does not
allow a user using a TRC remote control
to cancel a call if ring back or other audio
is being provided before the call is
connected.
CSCuo95300
TC
Appl
Endpoints
ISDN calls fail when using H320 as default
protocol through ISDN Link.
using
ISDN Link
CSCup46709
Precision
Software
60
In the same room setup consisting of both
Precision 60 and PrecisionHD 1080p 12x
camera, the images from the 2 cameras
are significantly different. Precision 60
appears to be more yellowish/greenish as
compared to PrecisionHD 1080p 12x.
CSCuo18246
All
Platform
When using the command "systemtools
network ifconfig" from admin CLI, the
output shows wrong netmask. It shows the
IP address of the codec as netmask.
CSCuo00655
All
Appl
TC software reports duplex mismatch
when connected to Meraki switches.
CSCun24356
Touch 8"
Touch UI
Touch shows phonebook/local contact call
rate as 64kbps instead of audio. The call
will setup on video and not audio.
CSCup52573
ISDN Link
Serviceability
ISDN Link uses IPv6 for pairing, and if
IPv6 is disabled there is no diagnostics
warning that tells the user they need to
enable IPv6 in order to pair with ISDN Link
successfully.
CSCun15668
All
H323/API
If TC software is in an H323 call with in
band DTMF it exhibits an issue where
DTMF tones entered will not be played if
there is already a DTMF tone playing.
CSCum57973
All
Appl
TC software is using wrong time zones GMT+9 (Yakutsk), GMT+10 (Vladivostok).
CSCul84954
Touch 8"
Touch UI
TMS phonebook entry configured with
telephone bandwidth (64kbps). When
navigating to that entry in the phonebook,
and placing the call from the touch panel,
it goes out as audio and video when it
48
Open and resolved caveats in TC7
should go as audio only.
CSCun04749
All
Appl
H.239 Presentation "stuck" on screen for
10 seconds after far end has stop
presentation via an MCU call
CSCuo40794
All
SIP
Codec crash with Failed assertion in
bfcplib/session.cpp
CSCul50370
Touch
Touch UI
When placing audio only call long distance
with a TC software endpoint and endpoint
is prompted for a PIN number via
secondary dial tone also known as
ringback tone, endpoint fails to send
DTMF.
Bug was originally fixed in TC7.1.0
however the issue re-occurred when
making a secondary call.
CSCun28904
All
Appl
Currently the RTP Port Range displayed
on the web interface shows the start port
range from 1024 to 65502 and the end
from 1056 to 65535. However, the TC
software will throw a UDP port range
violation if the range is not greater than or
equal to 96.
CSCuo16077
EX60
Appl
When PreferredOutputConnector is set to
HDMI the configuration gets reverted after
EX90
a reboot.
CSCuo77807
All
OSD UI
No "Unlock Speaker" option available in
multisite calls - TC6.1.x and onwards.
Resolved caveats in TC7.1.4
Link to TC7.1.4 open caveats
Reference ID
Endpoint
Component
Summary
CSCup34325
SX80
OSD UI
"Touch required" warning message does
not go away when using Crestron / AMX
CSCup25163
All
Platform
Cisco C, SX, MX, Profile and EX series
and any other product including a Cisco C
series codec includes a version of
OpenSSL that is affected by the
vulnerability identified by the Common
Vulnerability and Exposures (CVE) ID
49
Open and resolved caveats in TC7
CVE-2014-0224 and CVE-2014-3470.
CSCun63651
All
Platform
An endpoint upgrading from TC6.3 to
TC7.1 loses connection to the touch
panel.
CSCup09602
All
Platform
File descriptor leakage, /user/configdb,
when changing admin password from
tshell (xAPI).
CSCui52597
All
Platform
SIGSEGV in strcpy called from
validatePassword causes endpoint to
crash and end up in maintenance mode.
Fails with the error "Operation not
permitted".
Resolved caveats in TC7.1.3
Link to TC7.1.3 open caveats
Reference ID
Endpoint
Component
Summary
CSCup00459
MX700
API
MX800 does not show installed options,
specifically Multisite and Encryption, even
MX800
though these options are installed and
working.
CSCup00493
SX80
Platform
SX80 not able to initialize FIPS mode
properly.
CSCup00509
SX80
H.265
Flickering is observed during a H.265 call
while presenting at 1400x1050 between
two SX80´s.
CSCup00579
SX10
Application
Unable to enable FIPS mode on SX10
Resolved caveats in TC7.1.2
Link to TC7.1.2 open caveats
Reference ID
Endpoint
Component
Summary
CSCuo41119
All
SIP
Incrementing the SDP version number on
a session refresh is not handled on far
end.
CSCou59833
MX200 G2
MX300 G2
Application
Camera image on MX300G2 is coming out
of focus and not recovering.
50
Open and resolved caveats in TC7
SX20
CSCou60014
SX80
Platform
SX80 does not accept password change
in tshell (xAPI) when required on first
login.
CSCou65524
SX80
Application
Wrong defaults for monitor role renders
third monitor content invisible on SX80.
CSCuo78306
SX20
GUI
There are some incorrect Swedish
language strings in the GUI (Recent calls
MX200G2
and missed calls).
MX300G2
CSCun76329
EX60
Platform
EX60 crashes unexpectedly in call.
CSCou69685
SX10
Web UI
SX10 is providing the option to pair ISDN
link via the web interface. This feature is
not supported with the current version so
the pairing will fail. The pairing option
should not be available.
CSCou70009
SX20
GUI
if new custom wallpaper is uploaded to the
MX300 G2
system.
MX200 G2
CSCou04435
All
Custom wallpaper is not being overwritten
Touch 8"
TC endpoint dial tone behaviour is
incorrect. The dial tone should stop after
the first digit is entered, but it continues.
Resolved caveats in TC7.1.1
Link to TC7.1.1 open caveats
Reference ID
Endpoint
Component
Summary
CSCuo49863
SX10
Platform
Attention blinking pattern which should be knock-knock has
changed to an intense blinking.
CSCuo45785
SX10
Platform
Power Button LED is not displayed while system is running
after unplugging the LAN cable.
CSCuo26378
All endpoints
Platform
Cisco C, SX, MX, Profile and EX series and any other
product including a Cisco C series codec includes a version
of OpenSSL that is affected by the vulnerability identified by
the Common Vulnerability and Exposures (CVE) ID CVE2014-0160.
NOTE: Certificates on codec that may have been
exposed are not removed by upgrading. If using selfsigned certificates, perform backup and factory reset to
51
Open and resolved caveats in TC7
Reference ID
Endpoint
Component
Summary
generate a new certificate. If not using self-signed
certificates, a new certificate should be generated and
uploaded to the endpoint via the web interface.
Resolved caveats in TC7.1.0
Link to TC7.1.0 open caveats
Reference ID
Endpoint
Component
Summary
CSCul83650
Endpoints
Touch 8”
Intermittent freezes observed, typically when accessing the
using Touch
system after it has been cleaned with moisture.
8
CSCun69398
Touch 8
Touch UI
If changes are made to certain parameters and you are not
Admin, when "Save" is selected the value remains the same
(changed), but does not actually update.
CSCum86072
All
SIP
Intermittent presentation sharing failures across lossy
network.
CSCum67400
All
ICE
Audio sometime drops on Song call centre calls.
CSCum56915
All
H323
The H.239 channel does not get established.
CSCum37789
All
SIP
Failing to decode a SIP invite message containing a Callinfo field sent from an Avaya session manager.
CSCum00474
All
SIP
Directory/phone book lookups stop working during a failover
scenario.
CSCul80928
EX60, EX90,
Platform
SX20
Factory reset not working as expected via the Power button.
Endpoints with this functionality are: EX60, EX90 and SX20.
The pinhole button is not affected. After two or three
attempts the factory reset will occur, but it will have the side
effect of deleting the options key file.
CSCum82147
Endpoints
Platform
When modifying Static IP address or changing from DHCP
using Touch
to static, the setting has no effect and system reverts to
8 or Touch
DHCP.
10
CSCul12893
All
Platform
TC codecs hang when xConfiguration Logging Mode is set
to Off. Audit logging hangs if the queue it writes to goes full.
CSCul71818
Endpoints
Platform
System, web, tshell and Touch freezes when audit logging
with a
is set to external on non-working audit server. If connected
network
touch panel GUI freezes and shows wallpaper only. Issues
paired
typically happen when accessing phonebook directory.
52
Open and resolved caveats in TC7
Reference ID
Endpoint
Component
Summary
Endpoints
Web interface /
After upgrading to TCNC6.3 or higher, you can no longer
using non-
Application
load the "Conference" section of the configuration settings in
Touch 8
CSCun00402
CSCul50031
crypto
the web GUI. Customer reported this problem is still
software
present on TCNC7.x code.
Touch 8
Touch UI
Some custom layouts defined in TC console may cause
Touch panel to end up in the spinning wheel connecting
state.
CSCuc10865
All
Audio
When in a call with a Jabber Video client and you have
packet loss, sometimes the massive audio bursts caused by
packet loss recovery can cause the unit to restart. Seen
when using Jabber video over VPN.
CSCum00288
Edge
Collaboration
In a collaboration edge setup, a user ID cannot contain @,
provisioned
Edge
thus using e-mail address as user ID for provisioning is not
endpoints
CSCuj88498
working.
Edge
Collaboration
In a Collaboration Edge network, an ad hoc conference
provisioned
Edge
through the CUCM fails to get established when the client
endpoints
CSCum57803
All
external to the enterprise tried to initiate the conference.
Application
TC endpoint shows black screen and the resume operation
fails when adding another system after initial ad hoc call
creation was complete. TS show the TC endpoint still on
hold in the conference.
CSCum59976
SX20 /
SIP
MX300G2
CSCum56915
All
When SX20 is in a CTMS conference call, in most cases it
will not become the active speaker.
H323
The H.323 call is routed through an Acme Session Border
Controller. Our 'presentationTokenResponse' does not
follow the standard and hence it is blocked by the Acme,
which is following the standard strictly.
CSCuc64777
Any
Touch UI
Confusing call setup for p2p OBTP meetings. For the
endpoint
second participant joining, the answer button will change
using Touch
from Join Meeting to Incoming Call. When button is clicked
8
a new message appear with two options; "join meeting and
end current" or dismiss.
CSCtr24575
All
Application
EX60/EX90 touch panel displays "No LAN" on the top of the
screen even though it has IP, because the LAN cable is
plugged into the PC port.
CSCul50370
All
Touch UI
When placing audio only call long distance with a TC
software endpoint and endpoint is prompted for a PIN
53
Open and resolved caveats in TC7
Reference ID
Endpoint
Component
Summary
number via secondary dial tone also known as ring back
tone, endpoint fails to send DTMF.
CSCul80930
All
Touch UI
Hitting the "join meeting button", generate two Outgoing Call
by touch panel from the endpoint
CSCum71259
All
Application
If you have two different configurations stored via remote
control in the Advanced menu (Streaming and Vconf). The
difference in the configurations is the video output format
HDMI and DVI. If you select one of the saved
configurations, the system makes a reboot but does not take
over the settings in the saved configuration.
CSCuj26484
All
Platform
Voice VLAN mode is now set to Auto by default. A migration
script make sure that an endpoint with the default will be set
to off to avoid IP address change on upgrade.
CSCul92565
All
SIP
If a TC codec queries DNS SRV records for SIP and
receives multiple SRV records for SIP TCP, the codec will
only attempt a SIP TCP connection on the first 2 records it
receives.
CSCuh84751
All
Application
When in a call running TC6.1 and up we are unable to
minimize the far side presentation being sent across the
call.
CSCue43616
All
H323
Direct dialled calls using H323 display IP address of the
system; gatekeeper calls will display the system name. The
TC6 endpoint sends a different name for Display IE
depending on H323ID/E164 Alias configuration and GK
registration (direct or GK).
CSCul81053
Any
Platform
endpoint
Configuration Profiles do not take change until the next
reboot.
using OSD
and Remote
CSCul03109
Any
Platform
If adding a local contact to the TC4.2 codec and then quickly
power off the codec by the power switch, the contact stays.
However if you do the same thing with TC6.1.1 the contact
disappears.
CSCun07553
All
Web
Camera control does not appear when mouse hovering over
the far-end thumbnail on the web interface call control when
using IE8.
CSCum37789
All
SIP
During invite from Avaya session manager, call with TC
endpoint will fail due to a BYE from the Avaya side as the
54
Open and resolved caveats in TC7
Reference ID
Endpoint
Component
Summary
endpoint does not respond to the SIP invite message.
CSCum57973
All
Application
EX60 with 7.1.0 software is using wrong timezones GMT+9 (Yakutsk), GMT+10 (Vladivostok). Correct time
zone is part of the TMS version 14.3.1 for +10 Yakutsk and
+11 Vladivostok.
CSCum17873
SX20
Application
Cannot create/save several configurations on SX20
Resolved caveats in TC7.0.2
Link to TC7.0.2 open caveats
Reference ID
Endpoint
Component
Summary
CSCum24631
All
API
On TC 7.0.1, if you enable HTTPS and disable HTTP and
then restart the system, you will not be able to access the
web interface.
CSCum41362
All
API
Replies from the codec do not match the API description
documents for TC 7.0 once you run the command
xCommand Phonebook Search Phonebooktype:corporate
Offset:0 Limit. The word "PhonebookSearchResult" is added
in every row of data.
CSCul79409
SX20
Application
Receiving 4:3 presentations on SX20 leads to empty layouts
for overlay/Single families. After pressing the LAYOUT
MX300G2
CONTROL > Overlay (or Single) button from remote, TV
output goes away (empty) and both main and presentation
video are not shown.
CSCum34718
CSCum70952
C-series and
Application
When upgrading an endpoint to TC7.0.1, the endpoint
SX20 when
shows a persistent "connection to touch screen is lost" on-
using
screen message, although the endpoint never used a touch
remote
screen. The message can be cleared, but reappears after
control
the system is booted.
MX Series
Camera
In some rare cases the zoom motor in MX200/MX300
cameras times out. This is observed shortly after a reboot,
after a software upgrade. The user will see a blurry image.
CSCuj88498
All
Edge
In a Collaboration Edge network, an ad hoc conference
through the CUCM fails to get established when the client
external to the enterprise tried to initiate the conference.
CSCum04312
All
H323
TC System may not be able to receive H323 calls if network
connectivity is lost and regained a few moments later.
CSCum46306
EX Series
Platform
Factory reset not working as expected via the Power button.
55
Open and resolved caveats in TC7
Reference ID
Endpoint
Component
SX20
Summary
Endpoints with this functionality are: EX60, EX90 and SX20.
The pinhole button is not affected. After two or three
attempts the factory reset will occur, but it will have the side
effect of deleting the options key file.
CSCum70892
All
Platform
A Cisco TelePresence TC system may not reboot after
crash in TC7.0.1.
CSCul81053
All
Platform
Configuration profiles do not take change on the next reboot.
CSCul48235
SX20
Video
Video from SX20 on CTMS is poor when switching as the
active speaker. This appears as multiple back-to-back
refresh frames.
CSCum34767
All
Web Interface
Apostrophe in system name/h323 alias/SIP URI causes
blank system information web page
Resolved caveats in TC7.0.1
Link to TC7.0.1 open caveats
Reference ID
Endpoint
Component
Summary
CSCuj70294
C-series
Camera
If connecting a 1080p camera as camera 1 and a 720p
camera as camera 2 and then disconnecting the cameras
and reconnecting in opposite positions only camera 1 is
detected.
CSCub20591
All
Platform
When placing H323 calls between Cisco TelePresence
codecs, the call may drop if there is a firewall located
between the codec and the device (VCS for example) that is
handling the h225 signalling. Cisco TelePresence codecs
use H245 round-trip request and response sent every 30
seconds as a keep alive. Not all firewalls will monitor the
H245 session of a H323 and this can causes issues where
calls will drop after some amount of time; for example 30
minutes.
CSCul48235
SX20
Video
Video from SX20 on CTMS is poor when switching as the
active speaker. This appears as multiple back to back
MX300G2
refresh frames.
CSCuj20978
All
Platform
On rare occasions the C60 is unable to decode all of the
packets from a CTS endpoint in a point-to-point call. The
CTS endpoint is sending bursts exceeding the Denial Of
Service trigger point of 28packets in 1 ms and is dropping
packets for 100ms. The limit is in 7.0.1 set to 40 packets in 1
56
Open and resolved caveats in TC7
Reference ID
Endpoint
Component
Summary
ms, which resolves this issue.
CSCuj93939
Endpoints
Touch 8
paired with
Touch 10
Support for entering Polish Special Characters from Touch.
Touch 8/10
CSCul19747
MX300G2
Touch 10
Touch 10 and Performance Mic 20 are not lit and not active
Performance
when not in call. Mute is only available when in call.
Mic 20
CSCul32675
All
Phonebook
xCommand Phonebook Search does not respect
Offset/Limit parameters. This means that you will only
display 50 entries in the phone book at a time. If you search
you will only see the first 50 matches of the search, so the
searches would need to be more specific if the contact does
not appear.
Resolved caveats in TC7.0.0
Link to TC7.0.0 open caveats
Reference ID
Endpoint
Component
Summary
CSCui33371
All
Application
Cisco Touch device used with Cisco TelePresence codecs
does not have any notifications in the system logs when the
Touch device loses pairing.
CSCuj33951
All
Application
xStatus SystemUnit Uptime does not match the system
uptime.
CSCuj49485
Profile T1
Audio
The C90 in a T1 system is not activating its audio inputs with
TC6.2. Only first 2 microphones are working.
CSCuj16288
All
Protocol
Multiway fails when codec is registered to SIP proxy 2. SIP
outbound is configured with VCS redundancy. When proxy 1
is available, multiway is ok, but when proxy 1 is down
multiway does not work through proxy 2.
CSCul15447
Touch 8
Touch UI
The layout stage on the Touch panel appears mirrored
compared to what is seen on the screen when Arabic is
CSCul12967
chosen as language.
CSCue58498
Touch 8
Touch UI
Touch panel not displaying Polish special character correctly
when English language is used.
CSCue05564
All
Video
TC endpoint sending black video to MCU conference when
entering a PIN enabled conference when dialling over VPN.
CSCul13056
Endpoints
Application
If an extension mobility enabled endpoint is not SIP
57
Open and resolved caveats in TC7
Reference ID
Endpoint
Component
using EM
Summary
registered and you try to sign in, it will timeout and show
error dialog.
CSCuj14268
All
SIP
Peer SSL certificates are not validated for incoming calls
even if TLS verification is enabled. While the calls are
encrypted, no authentication of the originating endpoint is
performed.
CSCul12893
All
Platform
TC codecs hang when xConfiguration Logging Mode is set
to Off because the queue it is writing to is full. Eventually the
codec will become unresponsive and it has to be manually
rebooted to recover.
CSCuc83847
Touch 8
Platform
When a network-connected Endeavour connects to the TC
software endpoint it has been paired with via SSH, it does
not verify the SSH host public key of the endpoint.
CSCul02181
Touch 8
Platform
Ntpd is sometimes losing the time sync causing the Touch
time to drift. This may cause problems with e.g. OBTP
meetings.
CSCuj39031
Touch 8
Touch UI
In TC5, you could search folder wise on the Touch. This is
useful for large deployments when you want to restrict the
search to a specific folder. In TC6 you will always search the
whole directory. The folder specific search is still available
on OSD, which is inconsistent.
CSCul17511
All
Web Interface
The maintenance mode web interface is partly broken in
TC6.3 if the codec is booting into maintenance mode.
Reboot/shutdown commands do not work.
Open caveats in TC7.3.1
Link to TC7.3.1 resolved caveats
For open caveats regarding other endpoints/vendors, see the interoperability section. Use the Bug
Toolkit to see more details and possible workarounds.
Reference ID
CSCuh90293
Endpoint /
Versions
Fix
Device
affected
Target
All
All
8.0.x
Description
TC based endpoints registered to CUCM do not
support multiple NTP Servers
CSCur67403
SX10
All
8.0.x
H323: in call string should be ignored on SX10
58
Open and resolved caveats in TC7
Reference ID
CSCur86067
Endpoint /
Versions
Fix
Device
affected
Target
All
7.x
8.0.x
Description
TC software endpoints cannot process empty
tms folders in Web UI
CSCur58044
SX80
All
7.3.2
Video Artefacts seen on MXP when making
1920kbps call from SX80
CSCus57272
MX700
All
7.3.2
Network stack is default to IPv4 when
provisioned to CUCM
CSCus31778
All
7.2.x
7.3.2
Unable to make SIP calls with Listenport set to
Off, Outbound set to On and registered to VCS.
CSCus56739
All
All
7.3.2
Issue with minimizing/maximizing presentation
image
CSCus72705
EX90
All
7.3.2
EX90 crash - Audio heartbeat not responding
CSCus05512
All
All
7.3.2
H323 call - G.729 does not work with MCU
CSCur62853
All
7.x
8.0.x
TC general bandwidth overproduction
Open caveats in TC7.3.0
Link to TC7.3.0 resolved caveats
For open caveats regarding other endpoints/vendors, see the interoperability section. Use the Bug
Toolkit to see more details and possible workarounds.
Reference ID
CSCuh90293
Endpoint /
Versions
Fix
Device
affected
Target
All
All
8.0.x
Description
TC based endpoints registered to CUCM do not
support multiple NTP Servers
CSCur67403
SX10
All
8.0.x
H323: in call string should be ignored on SX10
CSCur86067
All
7.x
8.0.x
TC software endpoints cannot process empty
tms folders in Web UI
CSCur63326
All
All
8.0.x
Presentation on/off issue with TC codec and
MCU
CSCur66978
Camera
All
7.3.1
Camera LED does not go off in a Daisy chain
setup when call ended
CSCur58044
SX80
All
8.0.x
Video Artefacts seen on MXP when making
59
Open and resolved caveats in TC7
Reference ID
Endpoint /
Versions
Fix
Device
affected
Target
Description
1920kbps call from SX80
CSCur62853
All
7.x
8.0.x
TC general bandwidth overproduction
Open caveats in TC7.2.1
Link to TC7.2.1 resolved caveats
For open caveats regarding other endpoints/vendors, see the interoperability section. Use the Bug
Toolkit to see more details and possible workarounds.
Reference ID
CSCuq92071
Endpoint /
Versions
Fix
Device
affected
Target
All
7.2.x
7.3.x
Description
Sony EVI-D30 camera pre-sets does not work
well with TC codec
CSCur10251
SX20
7.x.x
7.3.x
Multiway fail when SX20 (TC7.x) is merge as the
3rd or more participant into the conference
CSCuq28917
CSCuq62469
EX60
EX90
7.2.x
EX90
7.2.x
7.3.x
'Incoming call' is displayed in EX60 when call is
transferred from EX90
7.3.x
Diagnostic warning: No monitor detected on
video output 2 / 1, which is configured to show
the OSD menu
CSCuq64530
SX80
7.2.x
7.3.x
SX80 with H323 enabled has to have SIP
disabled. This breaks calling with a paired ISDN
Link.
CSCuq41471
SX80
7.x.x
7.3.x
Maximum calls reached when adding audio addin to call.
CSCup89614
Touch 8
7.x.x
7.3.x
Touch 8 may drop the endpoint network pairing
due to loss of heartbeat.
CSCuq33987
All
7.1.x
7.3.x
When MTU size is configured as 1009, 1008 or
1007 endpoints cannot initiate a call to other
endpoints although registrations are fine.
CSCul19957
SX20/MX300
G2
6.2.x
7.3.x
If ISDN Link is running an encrypted software
version and codec is running un-encrypted
version pairing will fail.
CSCui54269
All
6.x
7.x
7.3.x
Losing network connection to the codec when
changing from DHCP to static because a
60
Open and resolved caveats in TC7
Reference ID
Endpoint /
Versions
Fix
Device
affected
Target
Description
configuration is immediately put in effect, and
thus you end up with an incorrect network
configuration.
CSCuo06959
CSCuo88112
SX20/MX300
G2
7.x
EX90
7.1.x
7.3.x
SX20 (vcodec) crashes after suspicious warning
about segment size larger than video MTU.
7.3.x
Hold icon near participant's DN is not displayed
in a conference call.
CSCup15662
TC endpoint
with Touch 8"
7.1.x
8.x
If the Presentation Default View is configured as
"Maximized" you should still be able to have the
option to initially change the layout without
having to minimize and then maximize again.
CSCup29855
EX90
7.0.x
7.3.x
Ex90 - OSD Softbutton is totally wrong on screen
when the menu type is set to interactive mode to
utilize remote instead of touch.
CSCuo59424
All
7.1.x
7.3.x
False NTP warning is displayed after reboot for 5
minutes.
Open caveats in TC7.2.0
Link to TC7.2.0 resolved caveats
For open caveats regarding other endpoints/vendors, see the interoperability section. Use the Bug
Toolkit to see more details and possible workarounds.
Reference ID
CSCup74008
Endpoint /
Versions
Fix
Device
affected
Target
SX80
7.2.x
7.2.x
Description
SX80 Ethernet negotiation can stop working if
the switch port on the switch is configured as 100
full and the endpoint is set to Auto.
CSCuq91797
MX200/300 G2
7.2.x
7.2.x
MX300 and MX200 G2 are unable to pair with
Touch 10" over the network.
CSCun36225
C20
6.0.x
7.2.x
C20 may crash when adding an audio call into a
video meeting using H323.
CSCuq30883
All
7.1.x
7.2.x
A TC endpoint that does not receive "180
Ringing" or "183 Session Progress" in a SIP call
setup will not present call waiting when a second
call is incoming. The endpoint will ring.
CSCup89614
Touch 8
7.x.x
7.3.x
Touch 8 may drop the endpoint network pairing
61
Open and resolved caveats in TC7
Reference ID
Endpoint /
Versions
Fix
Device
affected
Target
Description
due to loss of heartbeat.
CSCuq24965
All
7.1.x
7.2.x
If the "Room Name" field in CUCM is longer than
62 characters the TC endpoint will boot into
maintenance mode when settings are pulled from
CUCM at boot.
CSCup34913
All
7.1.x
7.2.x
Unable to merge a CUCM registered device into
an existing MultiWay initiated conference from a
VCS registered endpoint.
CSCuq33987
All
7.1.x
7.3.x
When MTU size is configured as 1009, 1008 or
1007 endpoints cannot initiate a call to other
endpoints although registrations are fine.
CSCuq33133
All
7.1.x
7.2.x
If we have ICE enabled and far-end does not
support ICE we fail to allow escalation to video
and the call sets up as an audio only call.
CSCul19957
SX20/MX300
G2
6.2.x
8.x
If ISDN Link is running an encrypted software
version and codec is running un-encrypted
version pairing will fail.
CSCui54269
All
6.x
7.x
7.2.x
Losing network connection to the codec when
changing from DHCP to static because a
configuration is immediately put in effect, and
thus you end up with an incorrect network
configuration.
CSCuo06959
CSCuo88112
SX20/MX300
G2
7.x
EX90
7.1.x
8.x
SX20 (vcodec) crashes after suspicious warning
about segment size larger than video MTU.
8.x
Hold icon near participant's DN is not displayed
in a conference call.
CSCup15662
TC endpoint
with Touch 8"
7.1.x
8.x
If the Presentation Default View is configured as
"Maximized" you should still be able to have the
option to initially change the layout without
having to minimize and then maximize again.
CSCup29855
EX90
7.0.x
7.2.x
Ex90 - OSD Softbutton is totally wrong on screen
when the menu type is set to interactive mode to
utilize remote instead of touch.
CSCuo59424
All
7.1.x
7.2.x
False NTP warning is displayed after reboot for 5
minutes.
CSCun80147
All
7.0.x
7.2.x
TC Endpoints managed by TMS in the
UTC+02:00 (Athens, Bucharest) time zone with
62
Open and resolved caveats in TC7
Reference ID
Endpoint /
Versions
Fix
Device
affected
Target
Description
not fall back an hour for daylight savings time at
the expected time.
Open caveats in TC7.1.4
Link to TC7.1.4 resolved caveats
For open caveats regarding other endpoints/vendors, see the interoperability section. Use the Bug
Toolkit to see more details and possible workarounds.
Reference ID
CSCul19957
Endpoint /
Versions
Fix
Device
affected
Target
SX20/MX300
G2
6.2.x
7.2.x
Description
If ISDN Link is running an encrypted software
version and codec is running un-encrypted
version pairing will fail.
CSCui54269
All
6.x
7.x
7.2.x
Losing network connection to the codec when
changing from DHCP to static because a
configuration is immediately put in effect, and
thus you end up with an incorrect network
configuration.
CSCum12663
Edge
7.x
7.2.x
Collab Edge: CUCM SIP Registration failover
does not work.
CSCum74051
CSCum06110
C90 with Touch
8
6.x
7.x
7.2.x
Any
6.3
7.x
7.2.x
Touch still shows "please connect device" even if
source is connected on C90 Composite/YC input.
When placing a call from the phone book entry or
web GUI and the entry or call type is audio only,
if you disconnect the call and redial from history,
the call from history goes out as video.
CSCuo06959
CSCuj68248
SX20/MX300
G2
7.x
EX90
6.x
7.x
7.2.x
SX20 (vcodec) crashes after suspicious warning
about segment size larger than video MTU.
7.2.x
SIP Registration may be lost when doing heavy
file transfers to a PC connected to the network
via the PC port of the EX90.
CSCum67440
Touch 10”
7.0.1
7.2.x
An area may appear dead on the Touch 10"
panel if this area of the touch has been touched
during start-up of the panel. In the start-up
phase, a touch calibration process takes place. If
something is in contact with the touch at this
time, this area may lose its function until the
63
Open and resolved caveats in TC7
Reference ID
Endpoint /
Versions
Fix
Device
affected
Target
Description
touch panel has been restarted.
CSCub01177
VCS registered
TC endpoints
5.x
6.x
7.2.x
We should send the RPID header when
registered to a VCS. Currently this is only done
when SIP is set to CISCO (CUCM) mode.
CSCug06492
All TC
endpoints using
802.1x
All
7.2.x
A switch is configured with a default data VLAN
on a switch port. It tags all packets, also EAP
packets with the DATA VLAN. When
xConfiguration Network 1 VLAN Voice Mode is
set to Off we can read this packet even though it
is tagged with VLAN. When we set VLAN mode
to auto or manual we discard any packet that is
not tagged with our VLAN.
CSCuo04039
TC endpoints
on CUCM
All
7.2.x
If an admin configure a MX300 G2 in secure
mode in CUCM and the unit does not have the
encryption key, the possibility for the admin to
detect the issue is small. He will only see that the
unit fails to register on SIP.
CSCug06474
All TC
endpoints using
802.1x
All
7.2.x
When using 802.1x and VLAN at the same time,
we tag the EAP packets with a VLAN tag. The
switch does not accept packets tagged with
VLAN, hence 802.1x authentication fails.
Open caveats in TC7.1.3
Link to TC7.1.3 resolved caveats
For open caveats regarding other endpoints/vendors, see the interoperability section. Use the Bug
Toolkit to see more details and possible workarounds.
Reference ID
CSCul19957
Endpoint /
Versions
Fix
Device
affected
Target
SX20/MX300
G2
6.2.x
7.2.x
Description
If ISDN Link is running an encrypted software
version and codec is running un-encrypted
version pairing will fail.
CSCui54269
All
6.x
7.x
7.2.x
Losing network connection to the codec when
changing from DHCP to static because a
configuration is immediately put in effect, and
thus you end up with an incorrect network
configuration.
CSCum12663
Edge
7.x
7.2.x
Collab Edge: CUCM SIP Registration failover
does not work.
CSCum74051
CSCum06110
C90 with Touch
8
6.x
7.x
7.2.x
Any
6.3
7.x
7.2.x
Touch still shows "please connect device" even if
source is connected on C90 Composite/YC input.
When placing a call from the phone book entry or
64
Open and resolved caveats in TC7
Reference ID
Endpoint /
Versions
Fix
Device
affected
Target
Description
web GUI and the entry or call type is audio only,
if you disconnect the call and redial from history,
the call from history goes out as video.
CSCuo06959
CSCuj68248
SX20/MX300
G2
7.x
EX90
6.x
7.x
7.2.x
SX20 (vcodec) crashes after suspicious warning
about segment size larger than video MTU.
7.2.x
SIP Registration may be lost when doing heavy
file transfers to a PC connected to the network
via the PC port of the EX90.
CSCum67440
Touch 10”
7.0.1
7.2.x
An area may appear dead on the Touch 10"
panel if this area of the touch has been touched
during start-up of the panel. In the start-up
phase, a touch calibration process takes place. If
something is in contact with the touch at this
time, this area may lose its function until the
touch panel has been restarted.
CSCub01177
VCS registered
TC endpoints
5.x
6.x
7.2.x
We should send the RPID header when
registered to a VCS. Currently this is only done
when SIP is set to CISCO (CUCM) mode.
CSCug06492
All TC
endpoints using
802.1x
All
7.2.x
A switch is configured with a default data VLAN
on a switch port. It tags all packets, also EAP
packets with the DATA VLAN. When
xConfiguration Network 1 VLAN Voice Mode is
set to Off we can read this packet even though it
is tagged with VLAN. When we set VLAN mode
to auto or manual we discard any packet that is
not tagged with our VLAN.
CSCuo04039
TC endpoints
on CUCM
All
7.2.x
If an admin configure a MX300 G2 in secure
mode in CUCM and the unit does not have the
encryption key, the possibility for the admin to
detect the issue is small. He will only see that the
unit fails to register on SIP.
CSCug06474
All TC
endpoints using
802.1x
All
7.2.x
When using 802.1x and VLAN at the same time,
we tag the EAP packets with a VLAN tag. The
switch does not accept packets tagged with
VLAN, hence 802.1x authentication fails.
Open caveats in TC7.1.2
Link to TC7.1.2 resolved caveats
For open caveats regarding other endpoints/vendors, see the interoperability section. Use the Bug
Toolkit to see more details and possible workarounds.
65
Open and resolved caveats in TC7
Reference ID
CSCul19957
Endpoint /
Versions
Fix
Device
affected
Target
SX20/MX300
G2
6.2.x
7.2.x
Description
If ISDN Link is running an encrypted software
version and codec is running un-encrypted
version pairing will fail.
CSCui54269
All
6.x
7.x
7.2.x
Losing network connection to the codec when
changing from DHCP to static because a
configuration is immediately put in effect, and
thus you end up with an incorrect network
configuration.
CSCum12663
Edge
7.x
7.2.x
Collab Edge: CUCM SIP Registration failover
does not work.
CSCum74051
CSCum06110
C90 with Touch
8
6.x
7.x
7.2.x
Any
6.3
7.x
7.2.x
Touch still shows "please connect device" even if
source is connected on C90 Composite/YC input.
When placing a call from the phone book entry or
web GUI and the entry or call type is audio only,
if you disconnect the call and redial from history,
the call from history goes out as video.
CSCuo06959
CSCuj68248
SX20/MX300
G2
7.x
EX90
6.x
7.x
7.2.x
SX20 (vcodec) crashes after suspicious warning
about segment size larger than video MTU.
7.2.x
SIP Registration may be lost when doing heavy
file transfers to a PC connected to the network
via the PC port of the EX90.
CSCum67440
Touch 10”
7.0.1
7.2.x
An area may appear dead on the Touch 10"
panel if this area of the touch has been touched
during start-up of the panel. In the start-up
phase, a touch calibration process takes place. If
something is in contact with the touch at this
time, this area may lose its function until the
touch panel has been restarted.
CSCub01177
VCS registered
TC endpoints
5.x
6.x
7.2.x
We should send the RPID header when
registered to a VCS. Currently this is only done
when SIP is set to CISCO (CUCM) mode.
CSCug06492
All TC
endpoints using
802.1x
All
7.2.x
A switch is configured with a default data VLAN
on a switch port. It tags all packets, also EAP
packets with the DATA VLAN. When
xConfiguration Network 1 VLAN Voice Mode is
set to Off we can read this packet even though it
is tagged with VLAN. When we set VLAN mode
to auto or manual we discard any packet that is
not tagged with our VLAN.
CSCuo04039
TC endpoints
on CUCM
All
7.2.x
If an admin configure a MX300 G2 in secure
mode in CUCM and the unit does not have the
66
Open and resolved caveats in TC7
Reference ID
Endpoint /
Versions
Fix
Device
affected
Target
Description
encryption key, the possibility for the admin to
detect the issue is small. He will only see that the
unit fails to register on SIP.
CSCug06474
All TC
endpoints using
802.1x
All
7.2.x
When using 802.1x and VLAN at the same time,
we tag the EAP packets with a VLAN tag. The
switch does not accept packets tagged with
VLAN, hence 802.1x authentication fails.
Open caveats in TC7.1.1
Link to TC7.1.1 resolved caveats
Same as TC7.1.0 excluding CSCuo26378 (OpenSSL Heartbleed issue)
Open caveats in TC7.1.0
Link to TC7.1.0 resolved caveats
For open caveats regarding other endpoints/vendors, see the interoperability section. Use the Bug
Toolkit to see more details and possible workarounds.
Reference ID
CSCuo26378
Endpoint /
Versions
Fix
Device
affected
Target
All endpoints
5.x
6.x
7.x
7.1.1
Description
Cisco C, SX, MX, Profile and EX series and any
other product including a Cisco C series codec
includes a version of OpenSSL that is affected by
the vulnerability identified by the Common
Vulnerability and Exposures (CVE) ID CVE2014-0160.
CSCul19957
SX20/MX300
G2
6.2.x
7.2.x
If ISDN Link is running an encrypted software
version and codec is running un-encrypted
version pairing will fail.
CSCui54269
All
6.x
7.x
7.2.x
Losing network connection to the codec when
changing from DHCP to static because a
configuration is immediately put in effect, and
thus you end up with an incorrect network
configuration.
CSCum74051
CSCum06110
C90 with Touch
8
6.x
7.x
7.2.x
Any
6.3
7.x
7.2.x
Touch still shows "please connect device" even if
source is connected on C90 Composite/YC input
When placing a call from the phone book entry or
web GUI and the entry or call type is audio only,
67
Open and resolved caveats in TC7
Reference ID
Endpoint /
Versions
Fix
Device
affected
Target
Description
if you disconnect the call and redial from history,
the call from history goes out as video.
CSCuo06959
CSCuj68248
SX20/MX300
G2
7.x
EX90
6.x
7.x
7.1.2
SX20 (vcodec) crashes after suspicious warning
about segment size larger than video MTU.
7.2.0
SIP Registration may be lost when doing heavy
file transfers to a PC connected to the network
via the PC port of the EX90.
CSCum67440
Touch 10”
7.0.1
7.2.x
An area may appear dead on the Touch 10"
panel if this area of the touch has been touched
during start-up of the panel. In the start-up
phase, a touch calibration process takes place. If
something is in contact with the touch at this
time, this area may lose its function until the
touch panel has been restarted.
CSCub01177
VCS registered
TC endpoints
5.x
6.x
7.2.x
We should send the RPID header when
registered to a VCS. Currently this is only done
when SIP is set to CISCO (CUCM) mode.
CSCug06492
All TC
endpoints using
802.1x
All
7.2.x
A switch is configured with a default data VLAN
on a switch port. It tags all packets, also EAP
packets with the DATA VLAN. When
xConfiguration Network 1 VLAN Voice Mode is
set to Off we can read this packet even though it
is tagged with VLAN. When we set VLAN mode
to auto or manual we discard any packet that is
not tagged with our VLAN.
CSCuo04039
TC endpoints
on CUCM
All
7.2.x
If an admin configure a MX300 G2 in secure
mode in CUCM and the unit does not have the
encryption key, the possibility for the admin to
detect the issue is small. He will only see that the
unit fails to register on sip.
CSCug06474
All TC
endpoints using
802.1x
All
7.2.x
When using 802.1x and VLAN at the same time,
we tag the EAP packets with a VLAN tag. The
switch does not accept packets tagged with
VLAN, hence 802.1x authentication fails.
Open caveats in TC7.0.2
Link to TC7.0.2 resolved caveats
For open caveats regarding other endpoints/vendors, see the interoperability section. Use the Bug
Toolkit to see more details and possible workarounds.
68
Open and resolved caveats in TC7
Reference ID
CSCum73083
Endpoint /
Versions
Fix
Device
affected
Target
C series
7.0.x
7.1.0
Description
Automatic presentation selection is choosing main
video source as the presentation
Source in some situations: out of standby, after
ending a call. To fix, toggle presentation off and on.
CSCum67376
EX90
7.0.x
7.1.0
If DVI is selected as the main source, PC input is
not played out locally and not sent to the far end. If
DVI is used as the presentation source (default)
there is no problem.
CSCum17873
CSCuj68248
SX20
EX90
6.3.x
7.0.x
7.1.0
6.x
7.x
7.1.0
SX20 - Cannot create/save several configuration
profiles.
SIP Registration may be lost when doing heavy file
transfers to a PC connected to the network via the
PC port of the EX90.
CSCul83650
Touch 8”
All
7.1.0
Intermittent freezes observed, typically when
accessing the system after it has been cleaned with
moisture.
CSCul50031
Touch 8”
6.3.0
7.0.1
7.1.0
Some custom layouts defined in TC console may
cause Touch panel to end up in the spinning wheel
connecting state.
CSCum67440
Touch 10”
7.0.1
7.1.0
An area may appear dead on the Touch 10" panel if
this area of the touch has been touched during startup of the panel. In the start-up phase, a touch
calibration process takes place. If something is in
contact with the touch at this time, this area may
lose its function until the touch panel has been
restarted.
CSCuj59881 /
CSCui34799
MX200/MX300
EX60
5.x
6.x
7.1.0
An active call is established on MX200, MX300 or
EX60 at 1080p30. When second audio call is
added, maximum resolution supported is 720p.
CSCub01177
VCS registered
TC endpoints
5.x
6.x
7.1.x
We should send the RPID header when registered
to a VCS. Currently this is only done when SIP is
set to CISCO (CUCM) mode.
CSCuc64777
All TC
endpoints
5.1.x
6.x
7.1.x
Confusing call setup for point-to-point OBTP
meetings. For the second participant joining, the
answer button will change from Join Meeting to
Incoming Call. When button is clicked a new
message appear with two options; “join meeting and
end current” or dismiss.
CSCug06492
All TC
endpoints using
802.1x
All
7.1.x
A switch is configured with a default data VLAN on a
switch port. It tags all packets, also EAP packets
with the DATA VLAN. When xConfiguration Network
69
Open and resolved caveats in TC7
Reference ID
Endpoint /
Versions
Fix
Device
affected
Target
Description
1 VLAN Voice Mode is set to Off we can read this
packet even though it is tagged with VLAN. When
we set VLAN mode to auto or manual we discard
any packet that is not tagged with our VLAN.
CSCul71818
Touch 8 / 10
All
7.1.x
Touch freezes and reboots when audit logging is set
to "external" to a non-working audit server. Only
wallpaper is shown on touch LCD.
CSCug06474
All TC
endpoints using
802.1x
All
7.1.x
When using 802.1x and VLAN at the same time, we
tag the EAP packets with a VLAN tag. The switch
does not accept packets tagged with VLAN, hence
802.1x authentication fails.
Open caveats in TC7.0.1
Link to TC7.0.1 resolved caveats
For open caveats regarding other endpoints/vendors, see the interoperability section.
Reference ID
CSCuj59881 /
CSCui34799
Endpoint /
Versions
Fix
Device
affected
Target
MX200/MX300
EX60
5.x
6.x
7.1.0
Description
An active call is established on MX200, MX300 or
EX60 at 1080p30. When second audio call is
added, maximum resolution supported is 720p.
CSCub01177
VCS registered
TC endpoints
5.x
6.x
7.1.x
We should send the RPID header when registered
to a VCS. Currently this is only done when SIP is
set to CISCO (CUCM) mode.
CSCuc64777
All TC
endpoints
5.1.x
6.x
7.1.x
Confusing call setup for point-to-point OBTP
meetings. For the second participant joining, the
answer button will change from Join Meeting to
Incoming Call. When button is clicked a new
message appear with two options; “join meeting and
end current” or dismiss.
CSCug06492
All TC
endpoints using
802.1x
All
7.1.x
A switch is configured with a default data VLAN on a
switch port. It tags all packets, also EAP packets
with the DATA VLAN. When xConfiguration Network
1 VLAN Voice Mode is set to Off we can read this
packet even though it is tagged with VLAN. When
we set VLAN mode to auto or manual we discard
any packet that is not tagged with our VLAN.
CSCul71818
Touch 8 / 10
All
7.1.x
Touch freezes and reboots when audit logging is set
to "external" to a non-working audit server. Only
wallpaper is shown on touch LCD.
CSCug06474
All TC
endpoints using
802.1x
All
7.1.x
When using 802.1x and VLAN at the same time, we
tag the EAP packets with a VLAN tag. The switch
does not accept packets tagged with VLAN, hence
802.1x authentication fails.
70
Open and resolved caveats in TC7
Open caveats in TC7.0.0
Link to TC7.0.0 resolved caveats
For open caveats regarding other endpoints/vendors, see the interoperability section.
Reference ID
CSCul19747
CSCul32675
Endpoint /
Versions
Fix
Device
affected
Target
Touch 10
Performance
Mic 20
7.0.0
7.0.1
Touch 8
6.3.0
7.0.0
Description
Touch 10 and Performance Mic 20 are not lit and
not active when not in call. Mute is only available
when in call.
7.0.1
xCommand Phonebook Search does not respect
Offset/Limit parameters. This means that you will
only display 50 entries in the phone book at a time.
If you search you will only see the first 50 matches
of the search, so the searches would need to be
more specific if the contact does not appear.
Workaround: Use detailed searches.
CSCuj93939
Touch 8
All
7.x
Support for entering Polish Special Characters from
Touch.
Workaround: None
CSCuj59881
MX200/MX300
EX60
5.x
6.x
7.1.0
An active call is established on MX200, MX300 or
EX60 at 1080p30. When second audio call is
added, maximum resolution supported is 720p.
CSCub01177
VCS registered
TC endpoints
5.x
6.x
7.1.x
We should send the RPID header when registered
to a VCS. Currently this is only done when SIP is
set to CISCO (CUCM) mode.
CSCuc64777
All TC
endpoints
5.1.x
6.x
7.1.x
Confusing call setup for point-to-point OBTP
meetings. For the second participant joining, the
answer button will change from Join Meeting to
Incoming Call. When button is clicked a new
message appear with two options; “join meeting and
end current” or dismiss.
CSCug06492
All TC
endpoints using
802.1x
All
7.1.x
A switch is configured with a default data VLAN on a
switch port. It tags all packets, also EAP packets
with the DATA VLAN. When xConfiguration Network
1 VLAN Voice Mode is set to Off we can read this
packet even though it is tagged with VLAN. When
we set VLAN mode to auto or manual we discard
any packet that is not tagged with our VLAN.
CSCug06474
All TC
endpoints using
802.1x
All
7.1.x
When using 802.1x and VLAN at the same time, we
tag the EAP packets with a VLAN tag. The switch
does not accept packets tagged with VLAN, hence
802.1x authentication fails.
71
Known limitations
Known limitations
Cisco
Reference ID
Equipment / Version
Summary
Collaboration Edge
The following limitations apply:
1. Provisioning credentials are stored unencrypted on the
endpoint in TC7.0.0. It is therefore very important to have
the Administrator password set in order to prevent
unauthorised access to these credentials. The
Administrator password cannot be provisioned, so this has
to be manually set on the endpoint. Encryption of
provisioning credentials is supported in TC7.0.1 and
later.
2. Administrator password cannot be provisioned
3. No more than two TFTP addresses are supported. This
limits the number of CUCM clusters to two behind one VCS
Edge.
4. Failover of CUCM or VCS/Expressway is not supported.
This may result in loss of registrations.
5. Ad hoc conferencing on CTMS is not supported.
6. There is no Edge provisioning wizard available when
using OSD and remote control.
7. CTI is not supported for Edge registered endpoints.
8. One Button To Push (OBTP) meetings are not
supported.
9. Only TLS is supported as SIP Transport type. Encryption
must be set to BestEffort. Collaboration Edge cannot be
used with Non cryptographic TC software (TCNC).
10. CTMS conferencing for Edge collaboration
endpoints is not supported. Cisco recommends
replacing CTMS with TelePresence Server.
11. Call preservation is not supported when using
Collaboration Edge architecture.
The following configurations are mandatory in Edge mode:
1. xConfiguration NetworkServices HTTPS
VerifyServerCertificate: Off
2. xConfiguration SIP Profile 1 TlsVerify: Off
CSCum12629: Extension mobility does not work for
endpoints provisioned over Edge because the HTTP
request to activate it is never sent.
CSCum12572: TC software uses the TFTPServer values
in the Edge configuration response to find out what CUCM
cluster to connect to. This doesn't work when you have a
single Edge installation in front of multiple CUCM clusters.
We need to use the UDS mechanism used by Jabber to
look up the correct CUCM cluster per user.
72
Known limitations
CSCum00288: In a collaboration edge setup, a user ID
cannot contain @, thus using e-mail address as user ID for
provisioning is not working.
CSCul33679: Active control does not appear in GUI on a
remote/mobile endpoint, which is registered through
collaboration edge.
CSCui25299: TC software endpoint does not attempt reprovision when clustered VCS-E goes down if the_collabedge DNS SRV record resolves to more than one IP
address/host. If the host name resolves to several IP
addresses the TC endpoint will not re-provision.
CSCui40682: Registration is lost in a failover setup when
CUCM or VCS fails.
If the CUCM subscriber or any VCS goes down, the
endpoint's REGISTER attempt will fail. However, the
endpoint never tries to register with the other CUCM node
or through the other VCS-C. It continues to try reregistering with the primary CUCM over the first VCS node.
CSCum71163: The provisioning wizard is not available
when using remote control. This means that Collaboration
Edge must be configured in the web interface or from the
command line (tshell). To configure Collaboration Edge on
an endpoint without Touch the following configurations
must be set:
xConfiguration Provisioning Mode: Edge
xConfiguration Provisioning LoginName:
xConfiguration Provisioning Password:
CSCuo60302: Endpoint loses registration for 15 minutes
when the user password is changed on CUCM. This is due
to a 15 minutes lasting cache in the VCS-E for SIP
credentials, and the lack of sync between the SIP and
HTTP password. The endpoint will be provisioned, but will
not be able to register until 15 minutes later since it the
VCS-E is expecting the old password.
SX80
Remote control is not a supported control device for SX80.
A Cisco Touch 10" or AMX/Crestron Touch Panel should
be used.
CSCuq64530: SX80 (TC7.2.0) using H323 cannot place
calls using ISDN Link.
H.265
H.265 will only work with SIP.
73
Known limitations
SX80/MX700/MX800
Cisco Proximity
TC7.2.0
Cisco Proximity will not receive presentations when paired
with SX10 endpoints in this version. Endpoint control
functionality is available.
CSCun94641
C-series and SX20 when
CAPF Authentication mode by authentication string is not
using remote
supported if not using a Touch panel. As a workaround,
SX10
authentication string can be set in the web interface when it
has been requested by the CUCM.
CSCuj59881 /
CSCui34799
MX200/MX300
EX60
An active call is established on MX200, MX300 or EX60 at
1080p30. When second audio call is added, maximum
resolution supported is 720p.
CSCum67440
Touch 10"
An area may appear dead on the Touch 10" panel if this
area of the touch has been touched during start-up of the
panel. In the start-up phase, a touch calibration process
takes place. If something is in contact with the touch at this
time, this area may lose its function until the touch panel
has been restarted. Do not touch the touch panel during
boot to avoid this.
CSCuo88201
TC7.1.x
Active Control is now set to "Auto" by default, which was
"Off" in previous releases. If set to Auto, endpoint will
negotiate it, and if passing over VCS Trunk to CUCM 8.6.2,
calls will fail with 503 Service Unavailable. Active Control is
supported on CUCM 9.1.2. To work around the issue:
Disable Active Control via Conference 1 setting to OFF, or
filter it out from VCS side running X8.1.X by changing zone
profile to custom and setting SIP UDP/IX filter mode to ON.
CSCui06180
Touch 8
When having one H323 call on hold and one active H323
call there is no button appearing on the touch panel to
merge the call.
Workaround: Do not press the Hold button before merging
calls
CSCul35568
Web interface
Due to lack of cipher suite support in IE8 running on
TC6.3 and newer
Windows XP, HTTPS access is no longer possible due to
Cisco security requirements. Chrome, Firefox and Opera
browsers work fine. These browsers have the necessary
cipher suite support. IE8 works fine with Windows Vista,
Windows 7 and Windows 8.
CSCuj09795
Any
When the system is set to localOnly in Presentation Policy
setting, it does not send support for content in either SIP or
H323, and it is not possible to receive presentation in a
74
Known limitations
separate video channel. This is by design and will not be
changed.
CSCtq44757
Any
The TC software is configured with the default SNMP
community strings. This is needed for ''plug and play''
functionality, but SNMP community
strings should be treated as ''credentials'' and therefore this
must be changed after initial configuration.
CSCue74341
TC6.0 and newer
The on-screen display interface in TC6 no longer has the
option for double screen self-view available. This prevents
setting self-view to full screen on a secondary monitor and
prevents double screen self-view in a dual setup.
Workaround: set the following configurations:
xConfiguration Video SelfviewDefault OnMonitorRole:
Second
xConfiguration Video SelfviewDefault FullscreenMode:On
CSCue62534
TC6.1 and newer
The behavior of the OSD is unpredictable when users are
logged into the OSD with non-admin privileges. Most
importantly, the ability to show or hide self-view does not
work. The solution to this will be simple mode coming in
TC7.1.
CSCug06474
Any
802.1x authentication and VLAN´s used in combination will
CSCug06492
Fixed in TC7.2.0
not work properly and authentication will fail because EAP
packets are dropped at the endpoint or at the switch side.
Workaround is to disable VLAN on the codec and manually
assign it on the switch port.
CSCue21526
Any
An incoming SIP call which is initiated as calltype:audio will
appear as calltype:video on the receiving side. This is by
design in SIP and it will therefore block a video port on the
receiving endpoint instead of an audio port. The endpoint
will therefore not be able to make a video call at the same
time.
CSCud87999
CSCuc03476
PrecisionHD 1080p 4xS2
Precision HD 1080p4x S2 and Precision HD 1080p 2.5x
and Precision HD 1080p
are not upgradable or fully supported for C series. The
2.5x with C-series
cameras will operate as third party cameras. Camera
endpoints
control will work, but software upgrade is not possible.
Any
When moving from CUCM provisioning to VCS provisioning
the wizard will not change the TlsVerify configuration and
will still be On. Most likely this will result in a failing SSL
handshake and a failover to TCP if default transport is set
to Auto by the CUCM. A TCP registered endpoint will not
75
Known limitations
be able to make secure calls.
Also CUCM provisioning will turn DisableListening on:
xConfiguration SIP DisableListening: On. This setting has
to be set to off in order for the endpoint to register to VCS.
Additionally, CUCM requires ANAT mode On when using
Dual stack, but when using VCS ANAT must be turned off.
There is a diagnostic check for this configuration. When
moving an endpoint between CUCM and VCS registration
a factory reset should always be performed.
CSCuc09385
Endpoints registered to
Since a CUCM will not issue an “Install/Update LSC
CUCM
(Locally Significant Certificate)” request to the endpoint
unless explicitly configured to do so, a factory reset will
effectively hinder the endpoint from re-registering to the
(same) CUCM after the reboot. The only recourse is for the
system administrator to tick “Install/Update LSC” for the
device in question on the CUCM side.
CSCtu99526
Any
There is a hardware incompatibility between the C-Series
systems and some NEC monitors. So far this is seen with:
NEC LCD4020 and NEC P401. This incompatibility will
cause the monitor to wake up from sleep mode even if the
codec is still in sleep. This happens when the monitor is
connected using HDMI to HDMI. A workaround is to use
the monitors DVI input.
CSCtr32420
Any
The C series codecs and units with such a codec inside it
do not meet the Cisco password policy. It is highly
recommended to set a password on the unit during install
using the API command: ‘systemtools passwd’
N/A
TC4.x and later
If the ‘admin’ user is deleted, the TMS will not be able to
manage the system. At the same time the ‘admin’ user with
a blank password will be recreated during next reboot if no
other user with admin access exists.
N/A
TC4.x and later
xFeedback register Event/KeyDown masks the keys
pressed on the remote control with a ‘*’. This is a security
measurement to prevent key logging from the remote
control. The ‘*’ can be used to detect that someone has
pressed a button on the remote control.
N/A
CSCtr32348
Cisco TelePresence
The Cisco TelePresence Touch 8 must be connected to the
Touch
same subnet as the codec it is pairing to.
PrecisionHD 1080p
720p50, 720p30 and 720p25 output has no CRC included
Camera all SW versions.
for HD-SDI. Depending on the device you connect the
camera to, you may not get video using this format. The
76
Known limitations
Cisco C Series codecs will support these formats.
N/A
Any
Startup scripts will not work with Windows end of line. You
must use Unix end of line to be able to run multiple
commands. Most editors have the option to set which
format to use. If you use Notepad ++, you can set Unix
format in the Settings/Preferences menu.
N/A
Any
If you run cascaded cameras and the chained cameras are
running an old camera code, we have seen that zoom only
works when trying to control the chained camera. The
solution is to connect the cascaded camera as the first
camera in the chain so that the camera is detected and
upgraded by the codec, or use the Ethernet upgrade
method.
N/A
Any
HD-SDI may not work with cables shorter than 3 meters.
This is due to a jitter issue.
N/A
Any
The Cisco TelePresence codec C40/C60 (rev. 1) will not
provide proper analogue VGA output for any resolution of
1080 lines or more.
CSCuj42385
TC6.2 and later
TC6.2 and later does not accept H323 dialing on the format
@IPADDRESS. Workaround is to remove the @.
CSCum13252
Any
Cisco TelePresence EX devices added via the "Quick
User/Phone Add" tool (using a Universal Device Template
which uses a Common Phone Profile) does not have the
settings specified in the Common Phone Profile
CSCud43145
TC5.x.x and TC6.x.x
It is not possible to take a web snapshot of a presentation
when OSD mode is disabled on C20.
CSCuo40784
TC7.1 and later
It is no longer possible to take web snapshots from a
system in standby. Workaround is to wake up system or
disable standby.
CSCuo94615
Any
Option 242 from DHCPv6 is not supported on TC
endpoints.
CSCuh68226
Any
No video is displayed to share as content from a MacBook
Air when using a MiniDisplay Port to VGA dongle, where a
MacBook Pro has no issues displaying video as content.
This is considered to be an Apple problem.
N/A
TMS + TC7.3.x
TMS < 14.1 can upgrade to TC7.3, but not
upgrade/downgrade a codec already running TC7.3 or
newer.
TMS >= 14.1 works with TC7.3.
77
Interoperability
Interoperability
The interoperability section describes the equipment and software revisions that have been tested for
interoperability with this release. The absence of a device or revision from this section does not imply
a lack of interoperability.
H.323 gatekeepers/traversal servers
Equipment
Software version
TANDBERG
N6.1
Comments
Gatekeeper
TANDBERG
Q6.1
Both Assent and H.460.18/.19 traversal technologies are supported
Cisco
X6.1, X7.0, X7.1,
Both Assent and H.460.18/.19 traversal technologies are supported
TelePresence
X7.2, X8.0 X.8.1,
System Video
X.8.2
Border Controller
Communication
Server (VCS)
SIP registrars/proxies
Equipment
Software version
Comments
CUCM
8.6, 9.0, 9.1, 9.1.1,
„
Native registration. Encrypted calls are not supported in 8.6.
9.1.2, 10.0, 10.5
„
DTMF: KPML is not supported. If you use an H.323 Gateway
to access a public telephone line, DTMF will not work. To
resolve this:
Convert IOS Gateway to SIP or MGCP.
Insert a Unified Border Element between the CUCM and
the H.323 Gateway to do SIP to H.323 conversion
(CUCM-SIP-CUBE-H.323-GW).
„
If you experience random call drops make sure the default
maximum size for SIP message in CUCM is set to 11000
bytes (default is 5000 bytes)
„
If dual stream (BFCP) does not work:
Enable BFCP on SIP profile for endpoints in CUCM.
Enable BFCP for SIP trunk profile if calling to/from a
Cisco VCS.
„
NTP: Configure Unicast NTP references for endpoints in
CUCM.
78
Interoperability
„
Provisioning: Make sure the endpoint has a DNS server that
can resolve the host name, or change CUCM > System >
Server, to be IP address instead of hostname.
„
CSCug19308: CUCM 8.6.2 directory returns more than the
corporate limit set by the endpoint in the search. Fixed in
CUCM 9.0
„
To get the correct call back number in call history for trunk
calls between VCS and CUCM, make sure Directory URI´s are
used on every endpoint and that a top level domain is
specified in the Enterprise Parameters of the CUCM.
Otherwise endpoints will show [email protected]_IP in history
instead of [email protected]
„
CAPF Authentication mode by authentication string is not
supported if not using a Touch panel. As a workaround,
authentication string can be set in the web interface when it
has been requested by the CUCM.
Cisco
X6.1, X7.0.1, X7.1,
If you configure a trunk towards CUCM 8.6 or 9.0, you must create
TelePresence
X7.2, X8, X8.1, X8.2
a custom SIP trunk that does not remove BFCP lines towards
System Video
CUCM. If you choose CUCM as profile in the VCS, BFCP will be
Communication
removed and dual stream (BFCP) will not be possible between
Server (VCS)
CUCM and VCS.
Gateway interoperability
Equipment
Software version
Comments
Cisco ISDN
IL1.1.3
CSCuh75104: Placing or receiving calls via ISDN Link from a TC6.2
system registered to VCS with ICE enabled results in no media at
LINK
the far end ISDN system. This has been fixed in TC6.3.
Pairing TC codec with ISDN Link requires an IPv6 address (link
local). If IPv6 is disabled, pairing will fail.
TANDBERG
J4.6, J4.7
CSCuc81894: C series codec shows black screen momentarily in a
MPS voice switch conference when switching between 4:3 image
MPS Gateway
and 16:9 image
TANDBERG
G3.2
Gateway
Cisco ISDN GW
2.1, 2.2
3241
RadVision
5.6.0.0.4
Gateway B40
79
Interoperability
MCU interoperability
Equipment
Software version
Comments
Cisco
3.0, 3.1, 4.0
CSCud79767: Content from CUCM registered C series endpoints can
TelePresence
take 10 seconds to arrive at TS. Fixed in TS 2.42
Server 7010
CSCue88488: TC based endpoint running TC6.0 software or later
where a low level of packet loss is present on the network may
experience the video session call rate down speed in attempts to
mitigate the effects of the packet loss. The amount of down speeding
experienced may be significant compared the to relative packet loss
being experienced. With Clearpath enabled on the endpoint this issue
should not be a problem in TelePresence server 3.1. Workaround is to
disable RTCP TMMBR by putting it in the capability set filter of the
endpoint: xConfiguration Experimental CapsetFilter: RTCP-FeedbackTMMBR
CSCud91075: Sometimes you get an Encoder/Decoder mismatch.
TelePresence Server 2.2 is prone to this issue and upgrading the
TelePresence Server to 3.x will in many cases resolve the problem.
CSCuh38547: Clearpath not working correctly between TelePresence
Server 3.1 and SX20 if SX20 is initiating the conference. Fixed in
TC6.3.0
Cisco
3.0, 3.1, 4.0
TelePresence
CSCud79767,CSCue88488, CSCud91075 and CSCuh38547: See
description above
Server MSE
8710
TANDBERG
J4.5, J4.6
CSCuc81894: C series codec shows black screen momentarily in a
MPS voice switch conference J4.6 when switching between 4:3 image
MPS
and 16:9 image
TANDBERG
D3.10
MCU
Cisco MCU
4.4(3.42),
53xx
4.5(1.45)
Cisco MCU
4.4 (3.42),
42xx
4.5(1.45)
Cisco MCU
4.4(3.42),
45xx
4.5(1.45)
Cisco CTMS
1.9
„
CSCul48235: When an SX20 is in a call on CTMS and becomes
the active speaker, the video is very poor for the first few seconds.
Cisco
This is not a problem on other endpoints as SX20 has a different
recommends
decoder. This also applies to MX300G2.
80
Interoperability
„
customers to
move to the
When dialing to the CTMS, VCS cannot be interwork the call
(H.323 to SIP conversion). This conversion will make the call drop.
TelePresence
„
Server
1.9: Using a call rate below 1152kbps will result in CIF video in a
CTMS conference
platform due to
„
Endpoints that require the HD option key (SX20 and C20) and do
the number of
not have it installed will not be able to receive presentation from
caveats
CTS devices in CTMS conferences.
between the
„
TC endpoints
CSCuj13986: TC endpoints (except EX60) without Premium
Resolution option key do not display presentation sent from any
and CTMS and
CTS endpoint in a CTMS conference.
the end of life
of CTMS.
„
TC interoperability must be enabled on the CTMS.
„
Black Screen Codes are supported, but these will not work if the
system is behind a firewall.
„
CSCud36845: CTMS cannot handle mid call re-invite. This causes
problems in mixed 720p/1080p environments
„
CSCud45692: CTMS does not respect capability set from a 720p
restricted C series endpoint. This may cause no video after the 15minute session refresh because the 1080p30/720p60 capable
endpoints will start transmitting this resolution, which the 720p
endpoint cannot decode.
„
Polycom RMX
7.8.0.246
Multisite is not supported when doing CTMS conferences
Basic SIP/H323 call OK
Encrypted calls: no audio on C/EX/MX/SX series (CSCuh50078),
blocky video on SX20 (CSCuh32320) – both bugs are fixed in TC6.2.1
BFCP OK
RadVision
7.5, 8.0
BFCP does not work
Scopia Elite
Streaming servers
Equipment
Software
Comments
revision
Cisco
S4.1, S5.1, S5.2,
TelePresence
S5.3, S6.0
System Content
Server
81
Interoperability
Endpoint Interoperability
Equipment
Software version
Protocol
Comments
Cisco TelePresence
1.10.7 (Ten Bears)
SIP
Encrypted calls supported with TC6
System
CSCtz95144: TX9000 version earlier than 1.9.2 does
500series
not handle RTCP PLI on the BFCP channel, which
3x00series
results in no presentation.
1x00series
CSCue55134 (Fixed in TC6.3): Point-to-point call
between MX200 and CTS EP. Video corruption can
TX9000
be observed after 1 or 2 minutes into the call. The
TX9200
artifacts can be zebra pattern, color off or blocky
TX1310
video does not smooth out. Corruption clears up with
I-frame.
This may also cause high jitter value reports on the
CTS side.
720p30 max resolution point to point.
Cisco TelePresence
TX6.0.2 (Lago)
SIP
1080p30/60 support on Lago 1G codecs
System
Encrypted calls supported with TC6
CTS500-32
CSCue12132: In a point-to-point call between
TX1300
TX9000 running TX6.0 and TC6 the TC6 endpoint
TX9000
has decoding errors on 1080p if the TX6.0 endpoint
has previously dialed a CTMS.
TX9200
Bug is identified in TX software.
CSCue55134: Point-to-point call between MX200 and
CTS EP. Video corruption can be observed after 1 or
2 minutes into the call. The artifacts can be zebra
pattern, color off, blocky video does not smooth out.
Corruption clears up with I-frame.
This may also cause high jitter value reports on the
CTS side.
CSCue31615: During a H.323 call between a CTS
500-32 system and a C40 system, if the CTS shares
a presentation and then changes the presentation
resolution to 640x480, the local presentation
disappears. The remote C40 system can still see the
presentation.
Cisco TelePresence
F9.3.3
System MXP
H.323/SI
CSCuh25060: TC6.1 endpoint calling via H.323
P
through VCS to an MXP fails to connect due to
“master slave negotiation failure”.
TANDBERG
L6.1
H.323/SI
CSCtr32423: If you dial a TANDBERG 150 with
82
Interoperability
Personal Series
P
software version L5.1.1 or older that has encryption
setting set to ‘on’, you may not get audio in any
direction.
Cisco IP Video
TE4.1
Phone E20
SIP/H.32
3
LifeSize Team
4.11.13(1) ,
200/220
4.7.17(1).
SIP/H323
CSCuj57861: Sx20/C-series is not able to show
presentation from Lifesize Team when Lifesize sends
high resolution PC content and TC endpoint does not
have a Premium Resolution option key installed.
Fixed for SX20 in TC7.0.2.
LifeSize Room 200
LS_RM2_4.7.18
H.323/SI
When encryption is set to Best Effort the call will not
(15)
P
be encrypted on SIP. Workaround is to set encryption
to ‘On’.
SIP/H.323 transfer does not work.
SIP BFCP (dual stream) does not work.
LifeSize Express
LifeSize Passport
Sony PCS-1
Sony PCS-XG80
LS_EX1_4.7.18
H.323/SI
SIP transfer/hold does not work.
(15)
P
LifeSize is unable to start presentation (BFCP).
LS_PP1_4.8.0 (59)
H.323/SI
SIP/H.323 transfer does not work.
P
CSCus19470: SX80 must disable H.265.
H.323/SI
Dual stream is limited to 1 FPS.
P
The main video frame rate will never exceed 15 FPS.
H.323/SI
SIP Far End Camera Control does not work.
P
SIP encrypted calls does not work.
03.41
2.31.00
SIP/H.323 transfer does not work.
Sony is unable to start presentation (BFCP).
Radvision XT5000
3.0
H323/SIP
1080p60 does work – Fixed in Radvision 3.1.1.
SIP Hold causes XT5000 to hang up call after 30s.
BFCP does not work
FECC does not work.
Microsoft Lync
2013
SIP over
Requires VCS x8 released September 2013
VCS
trunk
from
VCS x8
Microsoft OCS
2007R2 clients
2007 R2
SIP over
Maximum resolution CIF unless used with Cisco
VCS
TelePresence Advanced Media Gateway (720p 30fps
trunk
Maximum)
83
Interoperability
CSCue00022: TC software not able to send Media
toward OCS due to problem with xConfiguration
Video Layout RemoteLayoutFamily:
PresentationSmallSpeaker. Fixed in TC6.1.0
CSCud07398: Calls from an SX20 (5.1.x) to OCS
(2007r1) in either direction provide poor video on the
SX20 side, and no video on the OCS side. No issues
found in OCS 2007R2. OCS 2007R1 is not
supported.
Polycom VSX 7000
9.0.6.1
H.323/SI
At a low video rate and with main video set to
P
sharpness the VSX will not display any video.
SIP/H.323 transfer does not work.
H.264 is only used on lower bandwidths.
CSCuh27649: EX60 running TC6.1.1 intermittently
receives no audio from Polycom VSX 8000 when
H323 calls are made.
Polycom HDX 8000
HD
3.0.5
H.323/SI
SIP Transfer does not work (not supported by
P
Polycom).
H323 transfer reported as “cannot connect” even
when successful.
SIP BFCP/TCP has flaws. This is fixed in Polycom
HDX 3.0.5 and later because BFCP/UDP will be
preferred.
84
xAPI Changes
xAPI Changes
xAPI changes are no longer published in the release notes. Please refer to the Cisco API Reference
Guides available at
C series: http://www.cisco.com/c/en/us/support/collaboration-endpoints/telepresence-integrator-cseries/products-command-reference-list.html
SX series: http://www.cisco.com/c/en/us/support/collaboration-endpoints/telepresence-quick-setseries/products-command-reference-list.html
85
Cisco TelePresence systems hardware dependencies
Cisco TelePresence systems hardware
dependencies
Introduction
Due to replacement of hardware components there are some constraints running older software on
newly manufactured endpoints. This is due to end-of-life of some components and introduction of new
components that require support in the software. There are two ways to identify the minimum software
version of a system, using the xAPI/tshell or by looking at the TAN number. These methods are
presented in the following. Downgrading to an unsupported software version will fail. The latest
software releases are always backward compatible with all hardware versions.
NAND Flash
The Cisco TelePresence endpoints except SX20, MX300 G2, MX200 G2, SX10, MX800, MX700 and
SX80 are using a NAND flash memory for general storage and transfer of data. Several versions of
this NAND flash have been used in production. For simplicity in this document we will call the first
flash version 0, the second flash version 1 and the third flash (expected Summer 2014) version 2.
Endpoints that have version 1 of the flash memory must run software TC3.1.5 and later, 4.2.0 and
later or 5.0.0 and later. Endpoints that have version 2 of the flash memory must run software TC5.1.9
and later, TC6.1.2 and later or TC7 and later.
If your endpoint does not have the CompatibilityLevel command or it returns compatibility level 0 it has
the flash version 0 installed. This means that any software version can be installed on the system.
When the compatibility level is higher than 0, a newer software release is needed. Version 2 of the
flash memory will be identified by software compatibility level 4. Please refer to the compatibility
level table for further details.
Integrated camera
For units with an integrated camera (EX60/EX90 and MX200/MX300) the camera software is
embedded into the application software. Units shipped with the E4 sensor cannot be downgraded or
upgraded to any software version lower than TC4.2.4 or TC5.1.1 unless support is specifically
documented in the release notes for the software you are downgrading to. Although 5.1.1 can be
installed, Cisco recommends TC5.1.6 due to major color calibration improvements for MX series with
the E4 sensor. CSCud31649.
To check which camera sensor the EX series or MX series product has, execute the API command
“xStatus camera HardwareID”.
86
Cisco TelePresence systems hardware dependencies
Example:
xStatus camera HardwareID
*s Camera 1 HardwareID: “e3:0xd30a”
** end
If a system shipped with the E4 sensor is attempted to downgrade to an unsupported software
version, the software downgrade will fail and the unit will reboot, keeping its existing software version.
This example showed an EX60 with the E3 sensor, which means it can be downgraded to versions
prior to TC 5.1.1.
87
Cisco TelePresence systems hardware dependencies
Using the xAPI / tshell to identify software limitations
Executing the API command xStatus SystemUnit Hardware Module CompatibilityLevel will reveal
if there are any software constraints for the system.
Compatibility
Applicable
level
systems
Description
Minimum software version
TC4
1)
TC5
3)
TC6
TC7
0
All
No restrictions
All
All
All
All
0
MX200 G2
Product was
None
None
None
7.1.0
None
None
None
7.0.0
4.2.0
All
All
All
None
None
None
7.3.0
None
None
None
7.3.0
4.2.4
5.1.6
All
All
None
5.1.0
All
All
4.2.3
5.1.1
All
All
None
5.1.6
All
All
introduced with
TC7.1.0
0
MX300 G2
Product was
introduced with
TC7.0.0
1
All
The system has the
new flash memory
installed
1
MX200 G2
New flash memory
and eMMC
1
MX300 G2
New flash memory
and eMMC
2
EX/MX
The system has the
2)
new flash memory
and the new E4
sensor
2
SX20
Product was
introduced with
TC5.1.0
2
C20
A new hardware
revision, minor
change
3
SX20
A new hardware
revision, minor
88
Cisco TelePresence systems hardware dependencies
change
3
C40
A new hardware
4.2.4
5.1.5
All
All
None
5.0.1
All
All
None
5.1.0
All
All
None
5.1.6
All
All
None
5.1.11
6.2.2 /
All
revision, minor
change
V
MX300
Product was
introduced with
TC5.0.1
1V
MX300
NAND flash version 1.
Minimum software
version TC5.1.0.
2V
MX300
NAND flash version 1
2)
and E4 sensor.
4
All TC EPs
NAND flash version 2
except
6.3.0
SX20/MX300G2/
MX200G2/SX10/
4
SX20
New flash memory
None
None
None
7.2.1
and eMMC
1)
Although listed in this table TC4 is no longer supported and should not be used by any customer.
2)
Although TC5.1.1 can be installed, Cisco recommends TC5.1.11 due to major color calibration
improvements for MX series with the E4 sensor. CSCud31649.
3)
TC5 will shortly be end of support; customers should migrate to TC6 or TC7.
Examples of executing the API command:
xStatus SystemUnit Hardware Module CompatibilityLevel
System
Output
Minimum version
MX300
*s SystemUnit Hardware Module
5.0.1
CompatibilityLevel: “v”
SX20
*s SystemUnit Hardware Module
5.1.0
CompatibilityLevel: “2”
89
Cisco TelePresence systems hardware dependencies
C40
*s SystemUnit Hardware Module
No restrictions (Cisco
CompatibilityLevel: “0”
recommends no lower than
4.2.4)
Using the TAN Number to identify software limitations
By finding the TAN number of the system, it is possible to determine the software restrictions without
executing the API command. Find the compatibility level from the TAN number in the tables below and
look up the software constraints in the above table.
90
Cisco TelePresence systems hardware dependencies
EX series and MX series
Camera
NAND
TAN number
Sensor
version
800-35326-05
E3
0
0
800-35326-06
E3
1
1
800-35326-07
E3
1
1
800-35326-08
E4
1
2
(new LCD)
800-35326-09
E4
1
2
(new LCD)
800-35326-10
E4
2
4
Non-crypto
800-36052-05
E3
0
0
Non-crypto
800-36052-06
E3
1
1
Non-crypto
800-36052-07
E3
1
1
Non-crypto
800-36052-08
E4
1
2
800-36052-09
E4
1
2
800-36052-10
E4
2
4
800-35448-05
E3
0
0
800-35448-06
E3
1
1
10)
E4
1
2
800-35448-11
E4
2
4
(New LCD)
800-35448-12
E4
2
4
Non-crypto
800-36051-05
E3
0
0
Non-crypto
800-36051-06
E3
1
1
System
Compatibility level
EX60
Non-crypto
(new LCD)
Non-crypto
(new LCD)
EX90
800-35448-(07-
800-36051-(07Non-crypto
10)
E4
1
2
Non-crypto
800-35448-11
E4
2
2
800-35448-12
E4
2
4
800-36834-02
E3
0
0
800-36834-03
E3
1
1
800-36834-05
E4
1
2
800-36834-06
E4
2
4
Non-crypto
800-37182-02
E3
0
0
Non-crypto
800-37182-03
E3
1
1
Non-crypto
(New LCD)
MX200
91
Cisco TelePresence systems hardware dependencies
Non-crypto
800-37182-05
E4
1
2
Non-crypto
800-37182-06
E4
2
4
800-36919-03
E3
1
V
800-36919-04
E4
1
2V
800-36919-05
E4
2
4V
Non-crypto
800-37822-03
E3
1
V
Non-crypto
800-37822-04
E4
1
2V
Non-crypto
800-37822-05
E4
2
4V
MX300
C series and Quickset Series
System
TAN number
NAND version
Compatibility level
C20
800-35408-01
0
0
800-35408-02
1
1
D0
1
2
Non-crypto
800-36060-01
0
0
Non-crypto
800-36060-02
1
1
Non-crypto
800-36060-02
D0
1
2
800-34910-01
0
0
800-34910-02
1
1
800-34910-04
1
3
800-34910-05
2
4
Non-crypto
800-36047-01
0
0
Non-crypto
800-36047-02
1
1
Non-crypto
800-36047-04
1
3
Non-crypto
800-36047-05
2
4
800-35367-01
0
0
800-35367-02
1
1
800-35367-04
2
4
Non-crypto
800-36048-01
0
0
Non-crypto
800-36048-02
1
1
Non-crypto
800-36048-04
2
4
800-35408-02
New USB chip
New USB chip
C40
C60
92
Cisco TelePresence systems hardware dependencies
C90
800-35342-02
0
0
800-35342-03
1
1
800-35342-04
2
4
Non-crypto
800-36049-02
0
0
Non-crypto
800-36049-03
1
1
Non-crypto
800-36049-04
2
4
SX20
TAN number
CPU revision
Compatibility level
800-36554-01
0
2
800-36554-02
1
3
TAN number
CPU revision
Compatibility level
800-100474-01
0
0
MX300 G2
93
Cisco TelePresence Touch 8 hardware dependencies
Cisco TelePresence Touch 8 hardware
dependencies
New hardware revisions for Cisco TelePresence Touch 8
There are as of TC7 four hardware levels of the Touch 8. The new hardware levels 1, 2 and 3 require
newer software. From TC5.1.3 there is a lock preventing a downgrade of a system to a software
version that is not supported by the connected touch panel.
The TAN number can be found on the back of the Cisco TelePresence Touch 8 panel on the sticker
positioned in the upper right corner.
Identify the minimum software supported by using the TAN number with this table.
HW
TAN number
Description
level
System type
Minimum release
TC4
1)
TC5
2)
TC6
TC7
800-35447-04
Touch sensor rev 1
0
EX
All
All
All
All
800-35343-05
Touch sensor rev 1
0
SX/C/Profile
All
All
All
All
74-9543-02
Touch sensor rev 1
0
MX
All
All
All
All
800-35447-06
OMAP rev 2
1
EX
4.2.4
5.1.4
All
All
800-35343-07
OMAP rev 2
1
SX/C/Profile
4.2.4
5.1.4
All
All
74-9543-04
OMAP rev 2
1
MX
4.2.4
5.1.4
All
All
800-38887-01
Touch sensor rev 2
2
EX
4.2.4
5.1.4
All
All
800-38886-01
Touch sensor rev 2
2
MX
4.2.4
5.1.4
All
All
800-38885-01
Touch sensor rev 2
2
SX/C/Profile
4.2.4
5.1.4
All
All
4.2.4
5.1.4
All
All
4.2.4
5.1.4
All
All
OMAP rev 2 and
800-38887-02
Touch sensor rev 2
3
EX
OMAP rev 2 and
800-38886-02
Touch sensor rev 2
3
MX
94
Cisco TelePresence Touch 8 hardware dependencies
800-38885-02
OMAP rev 2 and
Touch sensor rev 2
4.2.4
3
5.1.4
All
All
SX/C/Profile
1)
Although listed in this table TC4 is no longer supported and should not be used by any customer.
2)
TC5 will shortly be end of support; customers should migrate to TC6 or TC7.
95
Cisco TelePresence Touch 10 hardware dependencies
Cisco TelePresence Touch 10 hardware
dependencies
HW
TAN number
Description
level
System type
Minimum release
TC7
0
SX10
7.2.0
0
SX20
7.2.0
0
SX80
7.1.0
0
MX200 G2
7.1.0
0
MX300 G2
7.0.0
0
MX700
7.1.2
0
MX800
7.1.2
96
References and related documents
References and related documents
The following table lists documents and web sites referenced in this document. All product
documentation can be found on our web site
Name
Document reference
Cisco website
http://www.cisco.com
Cisco Software Download
http://www.cisco.com/cisco/software/navigator.html?i=!ch
Cisco TelePresence User Documentation
http://www.cisco.com/go/TelePresence/docs
Software filenames
The correct software filenames are listed in the following table.
Cisco TC system
Software for
Software for
Serial number
EX-series
SX20
range
C-series
MX200G2
MX200(G1)
MX300G2
MX300(G1)
AES Encryption
s52000tc7_3_1.pkg
s52010tc7_3_1.pkg
All
No Encryption
s52001tcnc7_3_1.pkg
s52011tcnc7_3_1.pkg
All
AES Encryption for
cmterm-
cmterm-
All
CUCM
s52000tc7_3_1.cop.sgn
s52010tc7_3_1.cop.sgn
No Encryption for
cmterm-
cmterm-
CUCM
s52001tcnc7_3_1.cop.sgn
s52011tcnc7_3_1.cop.sgn
Cisco TC system
Software for
Software for
Serial number
SX10
SX80
range
All
MX700
MX800
Encryption and
cmterm-s52030tc7_3_1.pkg
s52020tc7_3_1.pkg
All
cmterm-52030tc7_3_1.pkg
s52020tc7_3_1.pkg
All
Non-encryption*
Encryption and
Non-encryption* for
CUCM
*SX10 and SX80 does not have separate software packages for crypto and non-crypto. These systems require a
crypto option key to enable crypto algorithms.
97
References and related documents
THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL
ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND
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