Recently arrived in Australia?

CROATIAN
Jeste li se nedavno doselili u Australiju?
Srpanj, 2013.
Ako ste se nedavno doselili u Australiju, proces nastanjivanja može biti prilično kompliciran. Kao
novopridošli stanovnik, od Australske vlade možete dobiti određenu financijsku pomoć i usluge.
Na koje vrste pomoći i usluga imate pravo, ovisit će o vrsti vize čiji ste nositelj i o tome imate li
australsko državljanstvo. Mogu postojati i razdoblja čekanja i ostali uvjeti s kojima se morate upoznati.
Dodatne informacije o isplatama i uslugama koje vam nudimo, naći ćete na drugoj strani ove brošure ili
ih potražite na humanservices.gov.au
Zdravstvene usluge
Mi pružamo zdravstvene usluge i isplate. Za pravo na korištenje većine zdravstvenih usluga,
morate biti prijavljeni kod Medicare i ispunjavati uvjete prebivališta u Australiji. To uključuje
povrat određenog iznosa sredstava ako platite posjet liječniku i jeftinije lijekove putem
Pharmaceutical Benefits Scheme ili Repatriation Pharmaceutical Benefits Scheme.
Neke zdravstvene usluge dostupne su i posjetiteljima iz drugih zemalja Australija je potpisala
sporazume, tzv. Reciprocal Health Care Agreements sa većim brojem stranih zemalja. Ako ste
državljanin neke od njih, možda ćete imati pravo na neke od Medicare usluga dok ste u Australiji.
Razdoblja čekanja
Ukoliko ste u Australiju došli preko vize za trajne izbjeglice ili preko humanitarne vize, nećete morati
čekati i moći ćete odmah potraživati ove dodatke.
Za obiteljske isplate poput Family Tax Benefit, Child Care Benefit, Baby Bonus, Parental Leave Pay, Dad
and Partner Pay, and Double Orphan Pension ne postoji razdoblje čekanja i možete ih odmah
potraživati.
U načelu se nema pravo odmah na pristup drugim plaćanjima socijalne skrbi. Na primjer, za dodatke i
isplate poput Newstart ili Parenting Payment, obično se mora čekati 104 tjedna, što je ustvari tzv(Newly
Arrived Resident’s Waiting Period).
Ukoliko ste u Australiju došli iz Novog Zelanda preko posebne vize, postoje neke bitne informacije koje
biste trebali znati. Za stjecanje prava na isplate socijalne skrbi povrh dostupnih obiteljskih isplata i
koncesijskih kartica, morate za to podnijeti zahtjev i dobiti vizu za stalni boravak u Australiji. Razdoblja
čekanja, uključujući Newly Arrived Resident’s Waiting Period primjenjivat će se od datuma kada je
odobrena viza za stalni boravak, a ne od dana kada ste ušli u Australiju.
Za dodatne informacije o periodima čekanja, posjetite humanservices.gov.au ili nas nazovite.
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Naše usluge
Pomoć na drugim jezicima
Kako bi vam pomogli sa informacijama o našim uslugama i isplatama, pružamo besplatnu pomoć
tumača i prijevode određenih brošura. Također vam možemo osigurati besplatne prijevode
dokumenata koji su vam potrebni da biste mogli predati molbu za primanje financijske pomoći.
Nazovite nas na 131 202 i zamolite za razgovor s nekim na vašem jeziku o isplatama i uslugama
koje su dostupne kroz Centrelink. Za pomoć u svezi Medicare ili Child Support usluga, nazovite
Translating and Interpreting Service na 131 450.
Multicultural Service Officers
Multicultural Service Officers rade unutar zajednica i agencija kako bi pomogli izbjeglicama i
osobama iz različitih jezičnih i kulturnih sredina povezati se sa uslugama koje pruža Vlada
Australije.
Usluge izbjeglicama
Ako ste došli u Australiju na izbjegličku ili humanitarnu vizu, ili vam je odobrena Permanent
Protection Visa u Australiji, od nas možete dobiti pomoć da se smjestite i počnete novi život.
Naše usluge za izbjeglice mogu vam pružiti:
• financijsku pomoć koja vam je potrebna
• privremenu Medicare card
• pomoć u podnošenju zahtjeva za isplate i izuzeća
• preporuke za Health i Allied Health Assessors, i
• informacije i uputiti vas u mjesne službe za zapošljavanje i društvene usluge.
Your Humanitarian Settlement Service Provider će vam pomoći da dođete do naših usluga. Možete
posjetiti i bilo koji uslužni centar u svrhu potraživanja plaćanja i usluga.
Socijalni djelatnici
Socijali djelatnici vam mogu pomoći ako želite s nekim porazgovarati ili ako se nalazite u situaciji koju
morate riješiti. Socijalni djelatnici vam mogu pomoći putem razgovora, informacija ili upućivanja na
druge usluge ili programe, poput pristupa stambenom smještaju, zdravstvenim uslugama, kriznoj
pomoći i pravnim uslugama.
Nazovite 132 850 da biste porazgovarali sa socijalnim djelatnikom, ili s njim zakazali sastanak u
uslužnom centru.
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RECENTLY ARRIVED IN AUSTRALIA?
Department of Human Services
Međunarodni ugovori o socijalnom osiguranju
Australija je potpisala međunarodni ugovor o socijalnom osiguranju s većim brojem zemalja.
Ukoliko ste živjeli u nekoj od njih, možda ćete biti u stanju uračunati svoj period stanovanja u toj
zemlji ili vaš doprinos socijalnom sustavu te zemlje kako biste imali pravo na isplate poput Age
Pension ili Disability Support Pension.
International Services
[International Services mogu vam pomoći doći do svoje inozemne mirovine i osigurati vam pristup
australskim isplatama na koje imate pravo prema međunarodnom ugovoru o socijalnoj sigurnosti
ili pak primati australsku socijalnu pomoć dok boravite izvan Australije.
Isplate koje možete dobiti od nas
Možda ćete moći primati određene isplate ukoliko ste tek došli u Australiju i imate status stalnog
prebivališta, humanitarnu vizu ili vizu za izbjeglice, privremenu vizu za partnera, vizu za
privremenu zaštitu ili prijelaznu vizu (pred moguće uklanjanje iz zemlje).
Za informacije o isplatama na koje možda imate pravo, molimo pogledajte publikacije koje se
nalaze na poleđini ove brošure.
Ostale informacije
Assurance of Support
Ukoliko ste pristigli pod tz. Assurance of Support garancijom, to znači da vas vaš garantor
mora izdržavati dok ste u Australiji tijekom dvije ili 10 godina, ovisno o vašoj vrsti vize.
Ukoliko vi ili osobe koje su u vašem skrbništvu od nas budu tražile određene vrste isplata, vaš
garantor će Vladi morati platiti puni iznos isplaćenih sredstava.
Assessment Subsidy for Overseas Trained Professionals program
Assessment Subsidy for Overseas Trained Professionals program pomaže financijski ugroženim
osobama ostvariti australsku nostrifikaciju njihovih prekomorskih kvalifikacija. Program pruža
pomoć kojom se pokrivaju troškovi odobrenih procjena kvalifikacija i ispita koji su neophodni da bi
se steklo pravo na zaposlenje unutar profesija koje su u Australiji samoregulirane ili zakonom
regulirane.
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Department of Human Services
Učenje engleskog jezika
Možemo vam pomoći u ostvarivanju pristupa nastavi učenja ili unaprijeđenja engleskog jezika.
Ukoliko želite postati australskim državljaninom, morat ćete naučiti engleski jezik.
Ako ste dobili australsku vizu za doseljenike, izbjeglice ili doseljenje na humanitarnom osnovu,
možete dobiti pravo na besplatnu nastavu engleskog jezika kroz Department of Immigration and
Citizenship’s Adult Migrant English Program (AMEP). Morat ćete se registrirati u jednom od AMEP
centara, tri mjeseca nakon dolaska ili primanja permanentne vize.
The program, Skills for Education and Employment, može vam pomoći poboljšati govorni jezik,
čitanje, pisanje i osnovno poznavanje matematike kako biste si poboljšali šanse dobiti i zadržati
posao . Kako biste saznali imate li pravo na ovaj program, nazovite nas ili posjetite uslužni centar.
Dodatna pomoć
Osoba koja sa nama može kontaktirati u vaše ime
Ako biste više voljeli da netko drugi obavlja poslove u vaše ime, možete ovlastiti neku osobu ili
organizaciju da to za vas čini. O ovim vrstama aranžmana možete naći više informacija na
humanservices.gov.au/nominees ili ako nas kontaktirate direktno.
Dodatna financijska pomoć i usluge
Svjesni smo da će vam možda biti potrebna dodatna pomoć glede drugih izdataka ili pitanja sa
kojima se suočavate. Možda ćete također moći doći do slijedećih usluga i programa:
• Rent Assistance
• Financial Information Service
• Centrepay
• Rent Deduction Scheme
• Income Management
• Agents and Access Points
• Medicare Safety Net i
• koncesijske iskaznice.
Više o tim plaćanjima i uslugama možete saznati na humanservices.gov.au ili ako nas nazovete.
Idući koraci
Ako vas zanima imate li pravo na ova plaćanja i usluge i kako ih možete započeti potraživati,
posjetite humanservices.gov.au/multicultural ili posjetite naš uslužni centar. Sa nama možete
također razgovarati na vašem jeziku. Za pomoć u svezi Centrelink-ovih usluga i isplata na vašem
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RECENTLY ARRIVED IN AUSTRALIA?
Department of Human Services
jeziku, nazovite nas na 131 202. Za pomoć u svezi Medicare i Child Support services, nazovite
Translating and Interpreting Service na 131 450.
Aboriginal and/or Torres Strait Islander Australians mogu navati Indigenous Call Centre na
Freecall™ 1800 136 380.
Neke informacije dostupne su vam u audio obliku CD/DVD, na velikom tisku, Brailleovom pismu i
e-textu. Ako imate pitanja, nazovite nas na 132 717. Ukoliko ste gluhi ili imate oštećenje sluha ili
govora, možete nas kontaktirati na TTY telefon Freecall™ 1800 810 586.
Možete također koristiti Express Plus mobilne aplikacije kako bi se s nama lakše povezali.
Preuzmite Express Plus mobilnu aplikaciju iz App Store ili Google Play™.
Možete imati pristup Centrelink, Medicare and Child Support Online Services putem myGov.
myGov što je jednostavan način korištenja vladinih internetskih usluga jednim prijavom, jednom
lozinkom i na jednom sigurnom mjestu. Otvorite račun na my.gov.au
Napomena: pozivi sa vašeg kućnog telefona na ‘13’ brojeve iz bilo kojeg dijela Australije, naplaćuju
se po utvrđenoj cijeni. Ta cijena se može razlikovati od cijene lokalnog poziva i varirati ovisno o
telefonskoj tvrtki sa kojom imate ugovor. Pozivi na ‘1800’ brojeve s vašeg kućnog telefona su
besplatni. Cijena poziva s javnih telefona možda će ovisiti o njihovoj dužini.
Ostale dostupne brošure:
• Caring for someone?
• Needing help in a crisis?
• Needing help after someone has died?
• Are you ill, injured or do you have a disability?
• Looking for work?
• Are you a parent or guardian?
• About to retire or in retirement?
• Studying or training?
• Your health
• Child Support
Napomena: Ove informacije pružene su samo kao vodič kroz dostupnu financijsku pomoći i usluge.
Informacije u ovoj brošuri točne su u srpnju 2013. Ukoliko ovu brošuru koristite nakon tog
datuma, provjerite vrijede li još uvijek informacije koje su u njoj navedene.
Apple i Apple logo su zaštitni znaci tvrtke Apple Inc., registrirane u SAD-u i drugim zemljama. App
Store je oznaka usluge tvrtke Apple Inc. Google Play je zaštitni znak tvrtke Google Inc.
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RECENTLY ARRIVED IN AUSTRALIA?
Department of Human Services
ENGLISH
Recently arrived in Australia?
July 2013
If you’ve recently moved to Australia, settling in can be a challenging experience. As a new arrival, you
can get some payments and services from the Australian Government.
What you can get depends on the type of visa you hold or whether you already have Australian
citizenship. There may also be waiting periods and other conditions that you need to know about.
For more information about all the payments and services we offer, please refer to our other products,
which are listed on the back of this brochure, or visit humanservices.gov.au
Health services
We provide health services and payments. To get most health services, you need to be enrolled in
Medicare and meet residence requirements. This includes getting some money back if you pay to
visit a doctor, and getting cheaper medicines through the Pharmaceutical Benefits Scheme or
Repatriation Pharmaceutical Benefits Scheme.
Some health services are available to visitors from other countries. Australia has Reciprocal Health
Care Agreements with a number of other countries. If you’re a resident of one of these countries,
you may be able to get some Medicare services while you’re in Australia.
Waiting periods
If you arrived in Australia on an Australian permanent refugee or humanitarian visa, you may not have
to wait to claim payments immediately.
Family payments such as Family Tax Benefit, Child Care Benefit, Baby Bonus, Parental Leave Pay, Dad
and Partner Pay, and Double Orphan Pension have no waiting period and can be claimed immediately.
You generally don’t have immediate access to any other social security payments. For example, for
payments such as Newstart or Parenting Payment, you usually need to wait 104 weeks (Newly Arrived
Resident’s Waiting Period).
If you have arrived in Australia from New Zealand on a special category visa there are some important
things you should know. To be eligible for social security payments outside the available family
payments and concession cards, you must apply for and be granted an Australian permanent resident
visa. Any waiting periods, including the Newly Arrived Resident’s Waiting Period will apply from the
date your permanent resident visa is granted, not from when you first entered Australia.
For more information about waiting periods visit humanservices.gov.au or call us.
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Our services
Help in your language
We provide free interpreters and some translated products to help you with our services and
payments. We also provide free translation of the documents you need to make a claim for a
payment.
Call us on 131 202 to speak to someone in your language about Centrelink payments and
services. For help with Medicare or Child Support services call the Translating and Interpreting
Service on 131 450.
Multicultural Service Officers
Multicultural Service Officers work with community groups and other agencies to help refugees
and people from culturally and linguistically diverse backgrounds link up with Australian
Government services.
Refugee services
If you have arrived in Australia with a refugee or humanitarian visa, or you were granted a
Permanent Protection Visa in Australia, you can get assistance from us to help you settle into your
new life.
Our refugee services can:
• help you get the financial assistance you need
• get you an interim Medicare card
• assist you with applications for payments and exemptions
• make referrals to our Health and Allied Health Assessors, and
• provide information about, and refer you to local employment and community service
providers.
Your Humanitarian Settlement Service Provider will help you access our services. You can also visit
any service centre to claim payments or services.
Social workers
Social workers can help you if you need someone to talk to or there are issues you need help with.
Social workers can assist with personal counselling, support and information and can refer you to
other services and programs such as housing, health, emergency relief and legal support.
Call 132 850 to speak to a social worker or to make an appointment to see a social worker at a
service centre.
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Department of Human Services
International social security agreements
Australia has international social security agreements with a number of countries. If you have lived
in one of these countries you may be able to count your periods of residence in that country, or
contributions to that country’s social security system, to help you qualify for payments, such as
Age Pension or Disability Support Pension.
International Services
International Services can help you claim foreign pensions and assess your ability to get Australian
payments under an international social security agreement, or receive Australian social security
payments while outside of Australia.
Our payments
You may be able to get certain payments if you are new to Australia and have a permanent
residence, humanitarian, refugee, provisional partner, temporary protection or bridging (removal
pending) visa.
For information about the payments you may be able to receive, please refer to the products
listed on the back page of this brochure.
Other information
Assurance of Support
If you arrived under an Assurance of Support agreement, it means your assurer is required to
support you in Australia for two or 10 years, depending on your visa type. If you or your
dependants claim certain payments from us, the assurer must repay the full amount to the
government.
Assessment Subsidy for Overseas Trained Professionals program
The Assessment Subsidy for Overseas Trained Professionals program assists financially
disadvantaged people to achieve recognition of their qualifications in Australia. The program
provides assistance to cover the costs of approved assessments and/or examinations to qualify
for employment in professions that are self-regulated or regulated by law in Australia.
Learning English
We can help you access classes where you can learn or improve your English. You’ll need to
learn English if you want to become an Australian citizen.
If you were granted a visa to come to Australia as a migrant, refugee or humanitarian entrant, you
can access free English classes through the Department of Immigration and Citizenship’s Adult
Migrant English Program (AMEP). You’ll need to register with one of the AMEP service providers
within three months of arriving in Australia or being granted permanent residence.
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Department of Human Services
The program, Skills for Education and Employment, can help you improve your speaking, reading,
writing and basic maths skills so you can improve your chances of getting and keeping a job. To
find out if you are eligible for this program, call us or visit a service centre.
Extra assistance
Getting someone to deal with us on your behalf
If you would prefer to have someone else handle your business on your behalf you can authorise a
person or organisation to do this for you. You can find out more information about these
arrangements at humanservices.gov.au/nominees or by calling us.
Additional payments and services
We recognise you may have some costs or issues that you need extra help with. You may also be
able to access:
• Rent Assistance
• Financial Information Service
• Centrepay
• Rent Deduction Scheme
• Income Management
• Agents and Access Points
• Medicare Safety Net, and
• concession cards.
You can find out more about these payments and services at humanservices.gov.au or by calling
us.
Next steps
To find out about your eligibility for these payments and services, and how to claim, visit
humanservices.gov.au/multicultural or visit a service centre. You can also call to speak to us in
your own language. For assistance with Centrelink services and payments in your own language,
call us on 131 202. For help with Medicare and Child Support services, call the Translating and
Interpreting Service on 131 450.
Aboriginal and/or Torres Strait Islander Australians can call the Indigenous Call Centre on
Freecall™ 1800 136 380.
Some information is available in audio CD/DVD, large print, Braille and e-text. Call us on 132 717
with your request. If you are deaf or have a hearing or speech impairment you can contact us
through a TTY phone on Freecall™ 1800 810 586.
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Department of Human Services
You can also use the Express Plus mobile apps to make connecting with us easier. Download an
Express Plus mobile app from the App Store or Google Play™.
You can access your Centrelink, Medicare and Child Support Online Services through myGov.
myGov is a fast simple way to use government online services with one sign in, one password
and in one secure location. Create an account at my.gov.au
Note: calls from your home phone to ‘13’ numbers from anywhere in Australia are charged at a
fixed rate. That rate may vary from the price of a local call and may also vary between telephone
service providers. Calls to ‘1800’ numbers from your home phone are free. Calls from public and
mobile phones may be timed and charged at a higher rate.
Other products available:
• Caring for someone?
• Needing help in a crisis?
• Needing help after someone has died?
• Are you ill, injured or do you have a disability?
• Looking for work?
• Are you a parent or guardian?
• About to retire or in retirement?
• Studying or training?
• Your health
• Child Support.
Disclaimer: This information is intended only as a guide to payments and services. The information
is correct as at July 2013. If you use this publication after that date, please check with us that the
details are current.
Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries.
App Store is a service mark of Apple Inc. Google Play is a trademark of Google Inc.
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Department of Human Services

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