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Control and assurance of food chain quality through SAP QM system

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1.7.2011
July, 1, 2011
Control and assurance of food chain
quality through SAP QM system
Introduction
PhD Jasmina Ranilović
Quality Control director
Podravka Ltd, Croatia
Food Supply chain
Quality management
Conclusion
5th TEMPUS Workshop
27 th June - 02 nd July 2011
Split, Croatia
TEMPUS PROJECT 158714
IMPROVING ACADEMIA – INDUSTRY LINKS IN FOOD SAFETY AND QUALITY
(FOODLINKS)
2
July, 1, 2011
Podravka Ltd
July, 1, 2011
Podravka - today
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Business: Food, waters & non-alcoholic drinks,
pharmaceuticals
Employee (2008): 6.706
Total sale (2008): 3,660.0 mil. HRK
Processing plants in Croatia (food and drinks):
Koprivnica (6), Umag (1), Poreĉ (1), Lipik (1), Varaţdin (1),
Processing plants outside Croatia (food and drinks)
Poland (1), Czech Republic (1)
Quality and Assurancce of food chain quality through SAP QM system
Podravka
Podravka Ltd
Podravka’s subsdiaries in the world: 18
Setlment: Koprivnica, Croatia
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Quality and Assurancce of food chain quality through SAP QM system
Podravka
4
Slovenia (Ljubljana)
Serbia (Beograd)
Bosnia & Herzegovina (Sarajevo)
Macedonia (Skopje)
Kosovo (Priština)
Montenegro (Podgorica)
Russia (Moskva)
Ukraine (Kiev)
Poland (Warsaw)
Slovakia (Bratislava)
Hungary (Budapest)
Latvia (Riga)
Czech Republic (Prague)
Turkey (Istanbul)
Germany (München)
Romania & Bulgaria (Bucharest)
USA, Canada, south America (New York)
Australia (Sydney)
Quality and Assurancce of food chain quality through SAP QM system
Podravka
1
1.7.2011
July, 1, 2011
Podravka’s brands
July, 1, 2011
Podravka’s social responsibility –
school kids
Lino® competition for school kids –
promotion of active life throgh games and sport
for shool children 9, 10, 11, 12 years old
http://www.tportal.hr/sport/lino
Podravka i Croatian Telecom joint
project
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Quality and Assurancce of food chain quality through SAP QM system
July, 1, 2011
Podravka
Podravka’s social responsibility –
student excellence
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Quality and Assurancce of food chain quality through SAP QM system
July, 1, 2011
Podravka’s social responsibility –
active lifestyle
Handball Club Podravka
Zaklada ''prof. Zlata Bartl''
Promotion of student’s creativity and
inovation with aim of constant searching for
new ideas and visions.
Koprivnica is the most successful club
in Croatian women's handball since
formation of the league in 1992.
http://www.podravka.hr
Prof. Zlata Bartl was an inventor of Podravka’s
the most famous brand, food seasoning mix
Vegeta.
The biggest success was in
1996 when the team won
Women's EHF Champions
League.
Vegeta was invented by Bartl’s laboratory team in
1957 year, today sell throughout the world...
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Quality and Assurancce of food chain quality through SAP QM system
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Quality and Assurancce of food chain quality through SAP QM system
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1.7.2011
July, 1, 2011
Podravka’s social responsibility –
active lifestyle¸(2)
Podravka’s vision and mission
July, 1, 2011
''Studena Croatia
Open'‘, Umag
ATP Men’s tennis
competition
Vision
To be the leading food company in knowledge, consumer relations and revenues
among companies placed in the region of Southeast, Central and Eastern
Europe, as well as a pharmaceutical company which achieves more through a
distinctive partnership approach.
Studena with the
Blanka Vlašić
current women's high
jump World
Champion and
named sportswoman
of the year 2010
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Quality and Assurancce of food chain quality through SAP QM system
July, 1, 2011
Mission
To create high-quality brand products that
gain the trust of clients and consumers.
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July, 1, 2011
Quality and Assurancce of food chain quality through SAP QM system
Food quality perception
Consumer’s perception
Consumer
Food industry
Food quality
Food quality = intrinsic +
extrinsic attributes
Intrinsic – food safety, health
risks, sensory properties, shelf
life, convenience, reliability
(weight, right composition)
Extrinsic – production,
environment, marketing
11
Quality and Assurancce of food chain quality through SAP QM system
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Food Quality = defined
attributes of food; consumer and
legal/internal expectation
Managing food quality =
consumer + business
responsibility ‘’from farm to fork’’
(purchasing (farming/harvesting),
processing, distirbution)
Quality and Assurancce of food chain quality through SAP QM system
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July, 1, 2011
Food safety
Majour hazardous agents that affects
food safety
July, 1, 2011
Refers to the requirement that products must
be ‘free’ of hazards with acceptable risk.
Chemical toxic compounds
Contaminants
Hazard – potential source of danger
Risk – probability and severity of harm to
human health
ENVIRONMENATL
CONTAMINANTS
RESIDUES
• PCB’s
• Pesticides
• Nitrate
• Veterinary drugs (antibiotics, hormones etc.)
• Packaging compounds
Toxins during PROCESSING
• Maillard reaction products
• Formation of nitrite from
nitrate at cooking
NATURAL TOXINS
FOREIGN OBJECTS
Glass, wood , metal pieces , stones, pests and insects etc.
13
Quality and Assurancce of food chain quality through SAP QM system
July, 1, 2011
Majour hazardous agents that affects
food safety (2)
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Quality and Assurancce of food chain quality through SAP QM system
July, 1, 2011
EU RASFF: Mycotoxins in Food
(2008 -2010)
Border rejection
Cocoa and cocoa prep., coffee and tea
Pathogenic micro-organisms
Pathogenic bacteria
Toxegenic moulds
FOOD INFECTION
FOOD POISONING BY MYCOTOXINES
• Salmonella spp.
• Aspergillus flavus  aflatoxins
• Shigella spp
• Fusarium spp  zearalenone, DON
Nuts, nut products and seeds
Milk and milk products
• Listeria monocytogenes
1390
0
115
Herbs and spices
Dietetic foods, food supp., fortified foods
• Campilobacter jejuni
Cereals and bakery products
8%
7%
183
Fruit and vegetables
• Penicillium  patulin
• Escherichia coli
5
3
50
85%
FOOD POISONING BY PRODUCED TOXINS
Alert
Border rejection
Information
Clostridium botulinum
Total = 2061 notification
Staphylococcus aureus
Source: http://ec.europa.eu/food/food/rapidalert/rasff_portal_database_en.htm
(accessed: November 5, 2010)
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Quality and Assurancce of food chain quality through SAP QM system
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Quality and Assurancce of food chain quality through SAP QM system
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July, 1, 2011
Mycotoxines’s contamination on
cereals (corn, wheat)
Fusarium
July, 1, 2011
Mycotoxines and toxicity
For human the most toxic are:
Approximately 25%
world cereal
production has been
contaminated by
mycotoxines
(Food and Agriculture
Organization)
Penicillium
Aspergillus
Over 300 mycotoxins
have been identified
Mould
Mycotoxins
Aflatoxins B1, B2, G1 &
G2
Aspergilllus flavus
Aspergillus parasiticus
Ochratoxin A
Aspergillus ochraceus
Penicillium verrucosum
Fumonisins
Fusarium verticillioides
Fusarium proliferatum
ZEARELENONE
Fusarium graminearium
Fusarium culmorum
NIVALEN
Deoxynivalenol
T2 toxin & HT2 toxin
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Quality and Assurancce of food chain quality through SAP QM system
July, 1, 2011
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Mycotoxines: sampling & prevention
Fusarium poae
Fusarium langsethiae
Quality and Assurancce of food chain quality through SAP QM system
July, 1, 2011
Rejection a lot
Representative sample (plan) –
the most important aspect
Legislative demands on quality of
agro-food products: Croatia
Acceptance a lot
Risks:
Unevenly distributed in solid samples (grains, nuts)
Formed during cereal growth or in post-harvest storage.
Mycotoxines may not be completely removed by cleaning and can be
carried through into processed foods.
Prevention:
HACCP (Hazard Analysis Critical Control Point) system as a tool of
prevention through total food supply .
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Quality and Assurancce of food chain quality through SAP QM system
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Quality and Assurancce of food chain quality through SAP QM system
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1.7.2011
Legislative demands on quality of
agro-food products: Croatia
July, 1, 2011
FOOD LAW
(OJ no. 46/07, 155/08, 55/11)
LABELING, NUTRTION LABELING, ADDITIVES, FOOD SAFETY
OFFICIAL FOOD CONTROL, NUTRIENT
MONITORING, OFFICIAL LABORATORIES
• Pravilnik o oznaĉavanju,
reklamiranju i prezentiranju
hrane
• Pravilnik o metodama uzorkovanja za provedbu
sluţbene kontrole ostataka pesticida u i na
proizvodima biljnog i ţivotinjskog podrijetla
• Pravilnik o navoĊenju hranjivih
vrijednosti hrane
• Pravilnik o zdravstvenoj
ispravnosti vode za piće
• Pravilnik o mikrobiološkim
kriterijima za hranu
• Pravilnik o prehrambenim
aditivima
• Pravilnik o uĉestalosti kontrole i
normativima mb. U objektima pod
sanit.nadzorom
• Pravilnik o aromama
• Vodiĉ za mb. Kriterije za hranu
• Pravilnik o maksimalnim
razinama ostataka pesticida u i
na hrani i hrani za ţivotinje
biljnog i ţivotinjskog podrijetla
• Pravilnik o najvišim dopuštenim
koliĉinama rezidua veterinarskomedicinskih proizvoda u hrani
ţivotinjskog podrijetla
• Pravilnik o toksinima,
metalima, metaloidima te
drugim štetnim tvarima koje se
mogu nalaziti u hrani
• Pravilnik o najvećim dopuštenim
koliĉinama odreĊenih
kontaminanata u hrani
• Pravilnik o hrani podvrgnutoj
ionizirajućem zraĉenju
• Pravilnik o nepoţeljnim i
zabranjenim tvarima u hrani za
ţivotinje
• Pravilnik o pomoćnim tvarima u
procesu proizvodnje
21
• Pravilnik o provoĊenju monitoringa hrane radi
utvrĊivanja razina nutrijenata, kontaminata,
aditiva, drugih sastojaka i tvari
• Pravilnik o ovlaštenim ispitnim laboratorijima za
kontrolu kakvoće hrane
Hygiene
Food Product’s Quality
Protection of
geographical indications and
designations of origin for
agricultural products and
foodstuffs
• Pravilnik o higijeni hrane
• Pravilnik o higijeni hrane
ţivotinjskog podrijetla
• Pravilnik o higijeni hrane
za ţivotinje
• Hrana za posebne prehrambene
potrebe
• Mineralne, izvorske i stolne vode
• Alkoholna i bezalkoholna pića
• Šećer i proizvodi
• Kava i proizvodi
• Kakao, ĉokoladni i bombonski
proizvodi
• Ţitarice i proizvodi
• Voće, povrće, gljive i proizvodi
• Meso i proizvodi
• Ulja i masti
• Jaja i proizvodi
• Mlijeko i proizvodi
• Sol
• Ocat
• Med i proizvodi
• Ribe i plodovi mora
• Stoĉna hrana
• GMO i Nova hrana
• Brzo-smrznuta hrana
• Pravilnik o oznakama izvornosti i oznakama
zemljopisnog podrijetla poljoprivrednih i
prehrambenih proizvoda
• Pravilnik o oznakama tradicionalnog ugleda
poljoprivrednih i prehrambenih proizvoda
• Popis ovlaštenih pravnih osoba (certifikacijskih
tijela) za utvrĊivanje sukladnosti proizvodnje,
prerade i samog prehrambenog proizvoda sa
specifikacijom i provedbu kontrole nad
proizvodnjom, preradom i samim prehrambenim
proizvodom koji će nositi ili nosi oznaku izvornosti
ili oznaku zemljopisnog podrijetla
• Popis registriranih oznaka izvornosti
• Popis ovlaštenih ispitnih laboratorija
• Pravilnik o planu uzorkovanja i metodama
analiza za sluţbenu kontrolu koliĉina dioksina i
dioksinima sliĉnih polikloriranih bifenila u hrani
• Pravilnik o planu uzorkovanja i metodama
analiza za sluţbenu kontrolu koliĉina olova,
kadmija ţive, anorganskog kositra, 3monoklorpropandiola i benzo(a)pirena u hrani
• Pravilnik o planu uzorkovanja i metodama
analiza za sluţbenu kontrolu koliĉina mikotoksina
u hrani
Quality and Assurancce of food chain quality through SAP QM system
Legislative demands on quality of
agro-food products: Croatia (3)
July, 1, 2011
Legislative demands on quality of
agro-food products: Croatia (2)
July, 1, 2011
22
Quality and Assurancce of food chain quality through SAP QM system
Legislative demands on quality of
agro-food products: Croatia
July, 1, 2011
Agriculture
Veterinary
Agriculture
Veterinary
• ZAKON O POLJOPRIVREDI
• ZAKON O POLJOPRIVREDNOM ZEMLJIŠTU
• ZAKON O SJEMENU, SADNOM MATERIJALU I
PRIZNAVANJU SORTI POLJOPRIVREDNOG BILJA
• ZAKON O BILJNOM ZDRAVSTVU
• ZAKON O ZAŠTITI SORTI POLJOPRIVREDNOG BILJA
• ZAKON O GNOJIVIMA I POBOLJŠIVAĈIMA TLA
• ZAKON O EKOLOŠKOJ PROIZVODNJI
POLJOPRIVREDNIH I PREHRAMBENIH PROIZVODA
• STRATEGIJA POLJOPRIVREDE I RIBARSTVA REPUBLIKE
HRVATSKE
• ZAKON O DRŢAVNOJ POTPORI U POLJOPRIVREDI,
RIBARSTVU I ŠUMARSTVU
• ZAKON O VETERINARSTVU
• ZAKON O VETERINARSKIM LIJEKOVIMA I
VETERINARSKO-MEDICINSKIM PROIZVODIMA
• ZAKON O ZDRAVSTVENOJ ZAŠTITI ŢIVOTINJA I
VETERINARSKOJ DJELATNOSTI
• ZAKON O STOĈARSTVU
• ZAKON O LOVSTVU
• ZAKON O SLATKOVODNOM RIBARSTVU
• ZAKON O MORSKOM RIBARSTVU
• ZAKON O ZAŠTITI ŢIVOTINJA
• ZAKON O POLJOPRIVREDI
• ZAKON O POLJOPRIVREDNOM ZEMLJIŠTU
• ZAKON O SJEMENU, SADNOM MATERIJALU I
PRIZNAVANJU SORTI POLJOPRIVREDNOG BILJA
• ZAKON O BILJNOM ZDRAVSTVU
• ZAKON O ZAŠTITI SORTI POLJOPRIVREDNOG BILJA
• ZAKON O GNOJIVIMA I POBOLJŠIVAĈIMA TLA
• ZAKON O EKOLOŠKOJ PROIZVODNJI
POLJOPRIVREDNIH I PREHRAMBENIH PROIZVODA
• STRATEGIJA POLJOPRIVREDE I RIBARSTVA REPUBLIKE
HRVATSKE
• ZAKON O DRŢAVNOJ POTPORI U POLJOPRIVREDI,
RIBARSTVU I ŠUMARSTVU
• ZAKON O VETERINARSTVU
• ZAKON O VETERINARSKIM LIJEKOVIMA I
VETERINARSKO-MEDICINSKIM PROIZVODIMA
• ZAKON O ZDRAVSTVENOJ ZAŠTITI ŢIVOTINJA I
VETERINARSKOJ DJELATNOSTI
• ZAKON O STOĈARSTVU
• ZAKON O LOVSTVU
• ZAKON O SLATKOVODNOM RIBARSTVU
• ZAKON O MORSKOM RIBARSTVU
• ZAKON O ZAŠTITI ŢIVOTINJA
Genetically modificated organisms
Articles intended to come into contact
with foods
Genetically modificated organisms
Articles intended to come into contact
with foods
• ZAKON O GENETSKI MODIFICIRANIM ORGANIZMIMA
• ZAKON O PREDMETIMA OPĆE UPORABE
• ZAKON O GENETSKI MODIFICIRANIM ORGANIZMIMA
• ZAKON O PREDMETIMA OPĆE UPORABE
Public health
Consumer protection
Public health
Consumer protection
• ZAKON O SANITARNOJ INSPEKCIJI
• ZAKON O ZAŠTITI PUĈANSTVA OD ZARAZNIH BOLESTI
• ZAKON O ZDRAVSTVENOJ ZAŠTITI
• ZAKON O ZAŠTITI POTROŠAĈA
• ZAKON O SANITARNOJ INSPEKCIJI
• ZAKON O ZAŠTITI PUĈANSTVA OD ZARAZNIH BOLESTI
• ZAKON O ZDRAVSTVENOJ ZAŠTITI
• ZAKON O ZAŠTITI POTROŠAĈA
Croatia = EU
food legislation
Environmental protection
• ZAKON
• ZAKON
• ZAKON
• ZAKON
23
O ZAŠTITI PRIRODE
O VODAMA
O ZAŠTITI OKOLIŠA
O ZAŠTITI ZRAKA
Environmental protection
Quality and Assurancce
• ZAKON O OTPADU
• ZAKON O KEMIKALIJAMA
• ZAKON O FONDU ZA ZAŠTITU OKOLIŠA I
ENERGETSKU UĈINKOVITOST
of food chain quality through SAP QM system
24
• ZAKON
• ZAKON
• ZAKON
• ZAKON
O ZAŠTITI PRIRODE
O VODAMA
O ZAŠTITI OKOLIŠA
O ZAŠTITI ZRAKA
• ZAKON O OTPADU
• ZAKON O KEMIKALIJAMA
• ZAKON O FONDU ZA ZAŠTITU OKOLIŠA I
ENERGETSKU UĈINKOVITOST
Quality and Assurancce of food chain quality through SAP QM system
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July, 1, 2011
Historical overview of develpments
in quality management
July, 1, 2011
Statistical
approach of
quality
1930.
Managing quality
1950.
Statistical
reliability
Quality in stead
of cost
1960.
1970.
Improvement
Quality
assurance
Prevention
1980.
ISO
1990.
2000.
Total quality
management
HACCP
Source: Food quality management a techno-managerial approach, Wageningen Pers, 2002
25
Quality and Assurancce of food chain quality through SAP QM system
26
Food quality through supply chain
July, 1, 2011
Quality and Assurancce of food chain quality through SAP QM system
July, 1, 2011
Food and feed business operator’s
responsibilities
All stages under their control:
Primary production
Production of food
Retail
Consumer
Primary production
Plants
•
•
•
•
•
•
•
Distribution
and storage
Production of
food
Temperature
Storage time
Humidity
Air
Handling
Hygiene
Chemicals
•
•
•
•
•
•
•
Temperature
aw
pH
Preservatives
Radicals
Pressure
Hygiene
Packaging
• Barriers
• Characteristics
• Modificated
gasses
• Composition
• Hygiene
Distribution
and
storage
Transport
and
storage
Quality and Assurancce of food chain quality through SAP QM system
Consumer
has reason to believe that food is not in compliance with food safety
requiremnets; inform competent authorities
•
•
•
•
• Culitvation
• Harvesting
27
Retail
• Traceability
• Compliance with food safety requirements
• Withrow procedures from the market (if FBO considers or
Animals
• Raising animals
• Production of
animal's products
• Transport of
animals
• Slaughtering
houses
Production of food
28
Corrective activites
Risk assessment
Precautionary principle
Quality control
Quality and Assurancce of food chain quality through SAP QM system
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1.7.2011
Quality management functions
July, 1, 2011
Quality strategy and policy
Quality design
Quality
improve
ment
Quality
assurance
Quality Control
4. Quality improvement
• Changes in product and material
specification
• Changes in production processes
• Changes in quality of resources
5. Quality assurance
• Requirements to the quality system
• Providing the quality system related to
organis. and tehcnology
• Actual peformance of the quality
system
• Necessary changes in the QS
July, 1, 2011
1. Quality strategy and
policy
• Quality goals and
objectives
• Quality level of
products
• Quality level of
resources
• the quality system
Quality Control
Quality Control
1. Plan
- raw materials,
packaging, semifinished products,
finnished products
- Hygiene
- Pests
- Atmosphere
2. Quality design
• product and material
specifications
• prodution process
requirements
• Quality of resources in
terms of specifications
Measurements
Delivery control
Final control
Sampling
2. Sampling
3. Measurements
4. Decision
(sample, lot)
3. Quality Control
• Actual product and
material quality
• Actual production
process quality
• Actual quality of
process environment
Process control
Samplr preparation
Analysis
Decision
Source: Food quality management a techno-managerial approach, Wageningen Pers, 2002
29
Quality and Assurancce of food chain quality through SAP QM system
July, 1, 2011
30
Quality Control
July, 1, 2011
Quality and Assurancce of food chain quality through SAP QM system
Quality Control: reliability of analysis
The role of laboratory:
Analysis
Internal /external laboratory
Visual control
Labelling,
packaging
31
Sensory
evaluation
Colour, taste,
odur,
apperance,
texture
Physicochemical
analyses
Vitamins,
minerals, ash,
moisture,
acidity,...
Contaminants,
residues,...
Quality and Assurancce of food chain quality through SAP QM system
Microbiological
analyses
Competent
- accredited (HRN EN ISO/IEC 17025),
or
- non-accredited (regular participation in proficiency
testing shemes )
Bacterial growth,
yeast growth,
mould growth,
toxins,...
32
Quality and Assurancce of food chain quality through SAP QM system
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1.7.2011
July, 1, 2011
Quality Assurance
July, 1, 2011
ISO 9001 (Quality Management
System),
HACCP Codex Alimentarius
(Hazard Analysis Critical Control
Points) principles and other norms
and regulation concerning the food
industry and its markets
IFS - International Food Standard,
BRC - British Retail Consortium,
NSF,
Halal, Kosher, etc.
33
July, 1, 2011
Quality and Assurancce of food chain quality through SAP QM system
QUALITY MANAGEMENT IN
PODRAVKA’S SUPPLY CHAIN
SAP QM module
34
July, 1, 2011
Quality and Assurancce of food chain quality through SAP QM system
SAP QM
Podravka’s expectation:
SAP QM
- Meet the legal and internal standard
- Integration food supply chain
1999. - SAP
2007. – PRE-IMPLEMENTATION QM
- Optimisation
2008./2009 (2) – QM IMPLEMENTATION / PRODUCTION
- Cost’s reduction
2009. -2010. – QM POST-PRODUCTION
- Improving quality managing
SAP is a German global software corporation that provides enterprise software
applications and support to businesses of all sizes globally. Headquartered in
Walldorf, Germany, with regional offices around the world, SAP is the largest
enterprise software company in the world (as of 2009).
- Effectively complaint’s managing
QM Quality management module SAP
35
Quality and Assurancce of food chain quality through SAP QM system
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Quality and Assurancce of food chain quality through SAP QM system
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1.7.2011
SAP QM
July, 1, 2011
Logistic
FI
SD
MM
Matični slog
materijala
CO
Upravljanje
materijalima
Kontrola
PP
Mjesta rada
ABAP 4
Odrţavanje
pogona
Upravljanje
projektima
WF
HR
IS
Industrijska
rješenja
July, 1, 2011
Metode
analize
Upravljanje
uzorcima
Katalozi
(Kodovi
odluke)
Planovi
provjere
SAP QM
Finance Creating a
test party
The decision
to use
Poslovni
tijek
Ljudski
resursi
Receipt of
materials
PS
Results
control
Integration
SAP MM
SAP PP-PI
SAP WM
SAP SD
Multifunctional
Human resources
37
Parametri
analize
Assessment of
suppliers
Deviation
Klijent / Posluţitelj
PM
AA
Upravljanje
osn. sredst.
R/3
Planiranje
proizvodnje
QM
Master data
Accounting
Financijsko
raĉunovodstvo
Prodaja i
distribucija
Upravljanje
kvalitetom
Basic processes in SAP QM module
July, 1, 2011
applications
Quality and Assurancce of food chain quality through SAP QM system
Classes of nonconformities
38
Quality and Assurancce of food chain quality through SAP QM system
Alerts – non-conformities (NOK)
July, 1, 2011
Warehourse
report
Sampling plans (HRN ISO 2859-1)
Quality control plans (characteristics to be controlled
according specification)
Characteristic’s level of non-conformity
 Class I – the highest risk for human health
 Class II – high risk for human health
 Class III – lower risk for human health
Production
report
Q2
Q3
Purchase
Decision procedure:
Characteristic→ OK/NOK
↓
Sample → OK/NOK
↓
Lot (batch) → OK/NOK
Production
Q1
Warehouse
Consumer
Measurements
STOP
OK
OK
NOK
NOK
OK
NOK
STOP
Q1, Q2, Q3 = costs / efficiency of SCM-a
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Quality and Assurancce of food chain quality through SAP QM system
40
Quality and Assurancce of food chain quality through SAP QM system
10
1.7.2011
July, 1, 2011
Control of quality costs
PODRAVKA
Consumer
Competitiveness
Food
Improvement
Productivity
41
July, 1, 2011
Satisfatction
Quality and Assurancce of food chain quality through SAP QM system
July, 1, 2011
Efficiency: time for quality control
42
Decision(s) for lot
July, 1, 2011
Quality and Assurancce of food chain quality through SAP QM system
Results and decisions for lot
MATIĈNI PODACI
NEOGRANIĈENA
ZALIHA
321 - Odgovara
OBRADA
PROBNE PARTIJE
ZAPRIMANJE ROBE
ZALIHA NA Q STATUS
KREIRANJE PROBNE PARTIJE
UPUTE ZA UZORKOVANJE
43
UNOS REZULTATA
EVALUACIJA REZULTATA
PROVJERA UNOSA REZULTATA
UNOS i PRAĆENJE ODSTUPANJA
ODLUKA O UPOTREBI
NALAZ O KVALITETI
KNJIŽENJE ZALIHA
Quality and Assurancce of food chain quality through SAP QM system
350 – Ne odgovara
BLOKIRANA
ZALIHA
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Quality and Assurancce of food chain quality through SAP QM system
11
1.7.2011
July, 1, 2011
Trend analysis
July, 1, 2011
Reports
 Overview of decisions on the use
Picture 1
Moisture
 View the status and types of stocks on which the
series is
 Reports on the quality of the nonconformities
 Reports on the costs on the quality of the
nonconformities
 The effectiveness of quality control on material,
Pictur 2
Proteins
in the place of SCM (input, process, output) and
per plant production
 Analytical certificate
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Quality and Assurancce of food chain quality through SAP QM system
July, 1, 2011
46
July, 1, 2011
Conclusions
47
Quality and Assurancce of food chain quality through SAP QM system
Quality and Assurancce of food chain quality through SAP QM system
48
What we expect and what is received
with SAP QM
At the beginning:
At the end:
 Meet the legal and internal
standard
 Integration food supply chain
 Optimisation
 Cost’s reduction
 Improving quality managing
 Effectively complaint’s
managing
 Meet the legal and internal
standard
 Integration food supply chain
 Optimisation
 Cost’s reduction
 Improving quality managing
 Effectively complaint’s
managing
 Supplier rating
 Trend analysis
 Validation and verification
of self-control system
 A dynamic approach to
quality control based on an
evaluation of the level of
non-compliance
Quality and Assurancce of food chain quality through SAP QM system
12
1.7.2011
July, 1, 2011
What we did not know at the
beginning and now we know with
SAP QM
At the beginning:
At the end:
 Barriers of top managment:
investment in software
technology is expensive and
long term process
 Lost in translation (SAP QM
terminology vs. expert
terminology)
 Barriers of employees
(outside the project team):
because of new technology
 a lot of our own work
 Unexpected business
problems/situation: fast and risky
decisions
 adjustments of the business
system to the standard SAP QM
system
 Specificity of our system - nonstandard solutions in SAP QM
 Integration of laboratory practice
and transparency
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Quality and Assurancce of food chain quality through SAP QM system
July, 1, 2011
What we did not know at the
beginning and now we know with
SAP QM (2)
 Acceptance of colleagues through their own
benefits
 A lot of ideas for improving quality through food
supply
 Enlargement to other business outside Croatia
 Excellent basis for laboratory accreditation
 First among the food industry in Croatia with SAP
QM on such a large range food products
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Quality and Assurancce of food chain quality through SAP QM system
July, 1, 2011
Thank you for your attention
A Company with a Heart!
www.podravka.hr
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Quality and Assurancce of food chain quality through SAP QM system
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