Bangkok – MX200
PWD-B4-MX200G2
List Price: $11,000.00
SLA Price: $1,100.00/year (Other options available – See Appendix B)
Statement of Work (SoW)
Project Summary
RoomReady will install the following equipment in the specified locations:
RoomReady Product
Qty
Content Tx/Rx
1
PDU
Monitoring Controller
1
1
Installation Location
Mounted under the table with HDMI / VGA + Audio
provided above the table through an OFE provided
grommet. STP will be routed through the floor box to
the rear of the display.
Mounted to rear of MX200
Mounted to rear of MX200
Wire / Cable
1
Partner Provided Product
Qty
Telepresence MX200
1
Touch Panel
1
Microphone
Extension Cable
Owner Furnished Equipment (OFE)
1
1
Qty
Pulled through-owner provided pathways.
RoomReady will provide open air pathways above
accessible ceiling.
Location
Freestanding or wall-mounted
Set on top of table. Cable run through the floor box
with the content Tx/Rx cable
Set on top of the conference room table
Extension cable for table mic
Location
Coordination Details
Primary User Interface
Audio Conferencing
Video Infrastructure
Cisco Touch 10 – See Appendix A for functional narrative
of control system
Through owner-furnished Cisco call manager configured by
IT partner
Through owner-furnished Cisco infrastructure configured by
IT partner
Project Timeline
PO Date
On-site Start
On-site Finish
1st Use
Working hours on-site
Products and Services
RoomReady will provide the following products as part of the delivery of the RoomReady system.
RoomReady Product
Qty
Content Tx/Rx
1
PDU
1
Monitoring Controller
1
Wire / Cable
1
Misc. Materials
1
Description
HD-Base-T Transmitter / Receiver combination with
(3) HDMI and (1) VGA + Audio connection
IP enabled Power Distribution Unit (PDU)
Room monitoring appliance for RoomReady
monitoring portal
Lot of wire, cable, and interconnects required for
installation
Lot of rack blanks, screws, and misc. materials
required for installation.
RoomReady will provide the following services as part of the delivery of the RoomReady system.
RoomReady Service
Project Management
Description of Service
RoomReady will provide full project management for the duration
of the project. This will consist of the following components:
1) Project manual
Off-site Staging
On-site Installation
Programming
System Commissioning
End User Training
2) Project meetings
3) Meeting minutes
4) Project communication
5) Project coordination
6) Project documentation organization & delivery
7) Project closeout
RoomReady will fully stage the project off site for maximum
efficiency and quality assurance
RoomReady will provide the following services on site:
1) Wire/Cable installation
2) Physical installation of all specified components listed in
the project summary.
3) Waste disposal of all waste and debris created by the
RoomReady installation staff
RoomReady will provide the following programming /
configuration services in a combination of on-site / off-site /
remote installation:
1) Configuration of all endpoints with default configuration
provided by the customer or IT partner
2) Programming of room control system
RoomReady will commission the system to industry standards
and provide a report verifying all system functionality and room
conditions upon a successful installation. See Appendix C for
commissioning report details.
RoomReady will provide end user training on the following
functions:
1) Placing an audio call
2) Receiving an audio call
3) Placing a video call
4) Receiving a video call
5) Starting a presentation outside of a call
6) Started a presentation inside of a call
7) Adding an audio call to a video call
8) Proper microphone etiquette
Managed Service
Description of Service
SLA Level
Corporate – Service & Materials
Remote monitoring dashboard for room health, functionality, and
usage
Remote Monitoring
Terms and Conditions
Hours of Operation
RoomReady Office Hours
RoomReady Service Desk
Service
Monday – Friday 7:30AM – 5:00PM Local time – Excluding
holidays
Monday – Friday 8:00AM – 5:00PM CST – Excluding holidays
Monday – Friday 6:00AM – 10:00PM CST – Excluding holidays
Customer Requirements
Service
Standard On-Site Installation
Building Access
Waste Removal
Other Trades / Facilities
Parking
Owner Furnished Equipment
(OFE)
IT Support
Cancelation/Rescheduling
Customer Readiness
Rescheduling
Cancelation
Additional Fees
Customer Readiness/
Rescheduling/Cancelation
Customer must provide access to the building and all equipment
rooms, as well as all areas required for complete equipment and
cable installation.
Customer must provide location or policy for waste removal of
boxes, debris, and scrap cable on site.
All work provided by on-site facilities or other contractors must be
complete before RoomReady is scheduled to be on site. This
includes, but is not limited to, any electrical work, data
communications work and/or any room remediation. Room must
be construction clean (dust and debris free) prior to scheduled
installation date.
Customer must provide parking accommodations for
RoomReady vehicles for the duration of the project.
Customer must have all OFE equipment on site at the start of the
project. All equipment must be tested and verified in good and
working order prior to RoomReady integration. RoomReady
provides no warranty or product support on OFE unless
otherwise noted in the SLA.
Customer must provide IT support for the customer’s network for
the duration of the project to the RoomReady staff. This includes
but is not limited to internet access, integration of endpoints with
infrastructure, and general network support.
RoomReady Action
RoomReady reserves the right to charge up to $175/hr. per onsite staff member in the event the Customer site is not ready for
installation at the agreed upon on-site installation start date. This
includes, but is not limited to:
1) Customer’s failure to complete identified action items
prior to implementation
2) Availability of essential customer personnel
3) Readiness of Customer’s network
4) Physical access to the facilities
5) Any other material readiness issues on the Customer’s
part.
RoomReady reserves the right to charge up to $5,000 in
rescheduling fees for projects that are rescheduled within 7 days
of the agreed to and scheduled on-site start date. This can
include projects where RoomReady arrives to the site and
determines the Customer is not “ready” per the definition given in
Customer Readiness, or in Customer requirements.
RoomReady reserves the right to invoice and collect for all
materials and services purchased or consumed by RoomReady
prior to the cancelation date up to 100% of the project
agreement.
RoomReady Action
Additional fees will be added per the terms and conditions listed
above in the Cancelation/Rescheduling section.
OFE
Expedited Shipping
Overtime / Holiday Time
Additional Insurance
Requirements
Field Conditions
Project Completion
Requirements
Customer Training
First Use
Grace Period
System Documentation
RoomReady reserves the right to charge additional fees for any
additional parts and labor required to integrate OFE, that were
not reasonably foreseen prior to installation. (Ex: OFE equipment
is not functional, or new OFE equipment is presented at site that
has not previously been documented as part of the system.)
RoomReady reserves the right to charge additional shipping fees
for products that require expedited shipping to meet a specified
timeline, or for equipment that fails during the course of
installation.
RoomReady reserves the right to charge overtime and doubletime on projects that require work to be performed outside of
normal working hours.
RoomReady has a standard $3M blanket insurance policy. Any
additional insurance required by the Customer may incur an
additional cost for this site / customer specific insurance policy.
RoomReady reserves the right to charge additional fees if site
conditions are considerably different from what has been
determined by pre-project meetings, or requires significant
deviation from a standard installation.
RoomReady Action
Upon successful customer training, the room is said to be
functional and the project is said to be complete.
The system is said to be complete if the customer uses the
system prior to RoomReady having the ability to train the
Customer on the system.
The customer has 7 days from the date of completion to inspect
and use the system. If there are problems found in the grace
period, RoomReady will come back to correct them at no cost to
the customer.
Within 2 weeks of the completed installation, RoomReady will
electronically deliver or make available all system closeout
documentation:
1) Commissioning Reports
2) As-Built Drawings
3) Training Materials
4) Warranty Information
5) SLA Information
Warranty Information
Warranty Item
Term
Standard Term
Warranty Start Date
90 Days
Completion date as defined in Terms and Conditions
All labor is fully warranted by RoomReady for the duration of the
project warranty. This includes:
1) Installation workmanship
2) Programming source code
Labor
Materials
SLA
3) All labor required for materials warranty during the
warranty term of the project.
All materials will be warranted according to the individual
manufactures’ warranty policies
Service level agreements supersede all other warranty
documents.
Financial Terms and Conditions
Total Materials Price
Total Labor Price
Total Tax
Total Project Price
$6,600.00
$4,400.00
$0.00
$11,000.00
Corporate – Service & Material
$1,100
TBD
SLA Level
SLA Annual Cost
SLA Annual Renewal Date
Payment Terms from Invoice
Total Contract Amount
Payment Schedule
50% Project due at project acceptance
50% Material due upon material delivery
50% Labor due upon project completion
SLA due at project completion
Net 15
$11,000.00
$5,500.00
$3,300.00
$2,200.00
??
______________________________________________
Room Ready Authorized Signature
_________________
Date
______________________________________________
Printed Name
_________________
Title
______________________________________________
Customer Authorized Signature
_________________
Date
______________________________________________
Printed Name
_________________
Title
Appendix A
DESCRIPTION OF FUNCTIONALITY
To use this room, a user would come into the room and locate the Cisco touch
panel on the presentation furniture (table or desk) and touch the provided touch
panel. This will wake the system up and will turn on the display.
The user will then be presented with the following options:
1) Call
2) Share
3) Camera control and settings
If Option 1 “Call” is selected:
The touch panel will provide a window with the options to find or provide a
number or address to call the desired destination or person. This selection and
confirmation will then start a video conferencing call through the system.
If a presentation is required within a video call, the user must connect their laptop
to the provided laptop connection in the presentation furniture, and make sure
that the computer has been set to provide video through that connection on the
computer. The system will automatically switch between the analog and digital
source as determined by the connections of the device, and will scale the video
signal to 1920 x 1080p maintaining the provided aspect ratio (shape) to the
presentation system.
When the user indicates that desire to present the connected presentation device
(laptop), the signal will be windowed onto the local screen and also be presented
to the far end system(s).
At the end of the call use the control panel to end the video call. The system will
stay on while the codec is still in the on and “wake” state.
Next, you can use your laptop and option 2 to feature a presentation on the local
screen along with system(s) connected to your call.
Use the control panel to end the video call. The system will stay on while the
codec is still in the on and “wake” state.
If Option 2 “Share” is selected:
The touch panel will provide a window that shows the available inputs and
connections on the OFE provided video-conferencing codec. RoomReady will
connect the laptop connection to the input labeled “PC.” To present inside or
outside of a video call, the user will simply need to select this source and touch
the green “present” button. If the user is not in a video call this will present the
attached computer to the full screen size provided in the room, and the user can
stop the presentation by pressing the “stop presentation” button.
This procedure will also work if the user is in a video conferencing call. The
presentation will simply be added to the screen in a window and the codec will
resize the far end video to fit both images on the screen. The user can then
change the layout through options provided on the touch panel.
If Option 3 “Camera Control and Settings” is selected:
This will provide the user options to control the camera and change other
codec settings as defined by the operation of the Cisco user interface.
Room volume will be controlled by the volume buttons on the side of the
Cisco touch panel.
To manually shut the system off, the user will simply touch the “standby” button
in the upper left corner of the touch panel. This will put the entire system into a
standby mode.
The system will automatically shut down when the codec goes into a “standby”
or “sleep” state triggered by inactivity setting configured in the codec.
The system will automatically wake and turn on when the codec is brought out
of the standby state by either the user touching the touch panel described
above, or if the codec receives a call and is set to auto-answer in the codec
configuration.
ROOM REQUIREMENTS
In order for this system to be installed the room must have the following
infrastructure in place prior to installation:
1) A dedicated 20A power outlet installed at the specified TV location
2) A data connection provided at the same TV location that will have access
to the required network to place and receive video conferencing calls.
3) Adequate structural support in the wall to hold the display and other
components of the system. (up to 200 lbs).
4) A cable pathway that is available and continuous from the display location
to a floor box location under the presentation furniture.
5) Power available at the floor box location under the presentation furniture.
6) The ability to mount small equipment to the underside of the presentation
furniture.
7) A pathway (hole with grommet) from the underside of the presentation
furniture to the presentation furniture surface.
DELIVERABLES
RoomReady is providing the following tangibles to the customer for the scope of
work described above:
1) Complete and functioning system in adherence to the description
given above.
2) System documentation including all system drawings and product
manuals.
3) System commissioning report to ensure system performance and quality.
4) System training
5) 90-day warranty
Appendix B – Service Level Agreement (SLA)
RoomReady Service
Standard Desk Information
Standard Hours of Operation
6am CST – 10pm CST
Service Desk Location
Normal, IL
Days of Operation
Monday – Friday
For Enterprise level calls after 10pm CST or before 6am CST will be returned per the terms of the SLA
Priority matrix.
Agreed to on-site response time will be started when Tier 1 and Tier 2 resources have determined that an
on-site resource is the most efficient and best way to solve the problem. In the event of product failure,
the product will be shipped to the site Next Business Day (NBD) for resolution within in the contract
If equipment is included in the SLA, warranties will be performed per the manufacturer requirements. In
the event that a NBD replacement RMA is not available through the manufacturer, Zdi will provide a
suitable piece of loaner equipment for the duration of the manufacturer repair. If no equipment coverage
is included in the SLA, equipment claims will be handled on a time and materials basis as directed by the
manufacturer.
Coverage Level
SLA Terms
Services Only
Materials & Service
Enterprise
24/7/4
10% Project Cost Annually
15% Project Cost Annually
Corporate
8/5/NBD
8% Project Cost Annually
10% Project Cost Annually
Commercial
8/5/NBD
6% Project Cost Annually
8% Project Cost Annually
All pricing based on products provided and covered by RoomReady. May include Cisco materials
provided by partner if covered by Zdi.
Impact Definition
Impact refers to the business impact of the system impacted. The initial impact is pre-defined from the
alerting tool, based on the type of alarm received or Client request.
There are three categories of impact:
1. High: Incident affecting an entire site or multiple sites.
2. Medium: Incident affecting multiple users.
3. Low: Incident affecting one or few users.
Urgency Definition
Urgency is the extent to which the incident’s resolution can bear delay. The initial urgency is pre-defined
from the alerting tool, based on the type of alarm received or Client request.
RoomReady Incident and Problem urgency and corresponding priority levels are defined as follows:
1. High: Full service outage of a critical system or VIP is affected, requires urgent response.
2. Medium: Client’s ability to function is partially impacted, requires the SDC to respond as
soon as possible.
3. Low: No impact on the Client’s ability to function; is more informational in nature and a
response is not critical.
RoomReady retains the case priority even if there is a reduced severity of impact until incident resolution.
The case may be left open for a prescribed period while operational stability is being assessed.
The incident ticket shall be closed by RoomReady or Client upon validation of issue remediation and the
CI’s return to operational stability.
Complete detail for open and closed tickets resides on the Client Portal and is used to support incident
management and problem management processes.
Incident Priorities
URGENCY
IMPACT
High
Medium
Low
High
P1
P2
P3
Medium
P2
P3
P4
Low
P3
P4
P4
Priority Levels
Level
Description
 P1 / Critical
Systems at one or many Client sites are completely unavailable. Affected systems
cause significant business impact.
 P2 / High
Systems at one or many Client sites are partially unavailable. Affected systems
cause some business impact.
 P3 / Medium
Operational performance of Client sites is impaired while most business operations
remain functional.
 P4 / Low
Client is requesting information or a logical change that is covered under their
service agreement.
Agreement Levels
Enterprise – 24/7/4
Priority Level
Respond
Remote
Resolution
Path
On-Site
Equipment
Delivery

P1 Incidents
(Critical)
10 minutes
30 minutes
2 hours
4 hours
24 hours

P2 Incidents
(High)
30 minutes
1 hour
4 hours
24 hours
NBD

P3 Incidents
(Medium)
1 hour
4 hours
8 hours
NBD
1 week

P4 Incidents
(Low)
4 hours
8 hours
NBD
1 week
2 weeks
Corporate – 8/5/NBD
Priority Level
Respond
Remote
Resolution
Path
On-Site
Equipment
Delivery

P1 Incidents
(Critical)
15 minutes
30 minutes
2 hours
NBD
2 BD

P2 Incidents
(High)
30 minutes
1 hour
4 hours
2 BD
1 week

P3 Incidents
(Medium)
1 hour
4 hours
8 hours
1 week
2 weeks

P4 Incidents
(Low)
4 hours
8 hours
NBD
2 weeks
4 weeks
Commercial – 8/5/NBD
Priority Level
Respond
Remote
Resolution
Path
On-Site
Equipment
Delivery

P1 Incidents
(Critical)
30 minutes
1 hour
4 hours
NBD
2 BD

P2 Incidents
(High)
1 hour
2 hours
8 hours
2 BD
1 week

P3 Incidents
(Medium)
4 hours
8 hours
NBD
1 week
2 weeks

P4 Incidents
(Low)
8 hours
NBD
2 BD
2 weeks
4 weeks
Respond is the amount of elapsed time between Client initiations of an issue, or the time RoomReady
Managed Services detects a fault, and the time RoomReady Managed Services creates an incident
report and alerts Client that an incident has been created.
Remote is the amount of elapsed time between Client initiations of an issue, or the time RoomReady
Managed Services proactively detects a fault, and the time an assigned RoomReady Managed Services
technician connects to the system, or otherwise contacts Client, and begins remote diagnosis and
troubleshooting.
Resolution Path is the amount of elapsed time between the initial RoomReady Managed Services
incident report creation, and the RoomReady Service Desk determination of an initial resolution path.
On-Site is the amount of elapsed time between when RoomReady Managed Services have determined
that all remote resources have been exhausted, and an on-site presence is required to bring the issue to
resolution.
Equipment Delivery is the amount of elapsed time between when RoomReady Managed Services have
determined that equipment is required for resolution and the time the equipment will arrive on-site.
Client Management Portal
RoomReady Managed Services includes a Web-based Management Portal. The Client Portal is remotely
accessible by Clients and provides access to key information and services with respect to their managed
services. Capability includes:
Facilitating communication with the RoomReady Service Desk, including request management.
Viewing progress of service activities and the level of service being delivered.
Viewing, creating, and updating incident tickets and change requests.
Instructions to access and navigate the portal are provided in the remote training session during Service
Transition.
Monitoring
The Monitoring Service includes monitoring and notification coupled with our 18x6x312 Service Desk
to provide identification and incident remediation. The CIs are monitored using either a site-to-site Virtual
Private Network (VPN) connection or via a dedicated connection provided by the Client.
The Monitoring Service requires installation of the RoomReady Data Collection Appliance (DCA) on the
Client network. Each DCA has a monitoring script loaded to monitor and interact with the system.
The DCA is installed on the Client premises on a single subnet configured with Secure Socket Layer
(SSL) tunnel to the RoomReady Monitoring Framework.
Monitoring Incident Notification
Incident notification informs Presidio that an Incident has been recorded. RoomReady utilizes the
following communication methods to notify the Client of incidents, per policies defined in the Run Book
during Service Transition:
Electronic mail (email)
Phone Call: (If required – P1 Critical)
To Client Site Contact
Auto-generated notifications to:

Client Service Desk

Client contacts (if desired)