FALL-2015 Get solved assignments at nominal price of Rs.125 each. Visit www.instamojo.com/subjects4u search for your code pay and download fully solved assignments. Any issues mail us at: [email protected] or contact at 08894344452 MBA Semester 3 QM0019-Foundations of Quality Management (Book ID: B1725) Assignment (60 Marks) Note: Answer all questions must be written within 300 to 400 words each. Each Question carries 10 marks 6 X 10=60. Q1. (i) Define “Total Quality Management” (ii) Describe the eight key dimensions of quality according to Garvin. Answer. a. Total Quality Management (TQM) is a comprehensive and structured approach to organizational management that seeks to improve the quality of products and services through ongoing refinements in response to continuous feedback. TQM requirements may be defined separately for a particular organization or may be in adherence to established standards, such as the International Organization for Standardization's ISO 9000 series. TQM can be applied to any type of organization; it originated in Q2. Explain the contributions of the following quality gurus towards quality management: (a) Masaki Imai (b) W. Edwards Deming Answer. (a) Masaki Imai: Masaaki Imai (born, 1930) is a Japanese organizational theorist and management consultant, known for his work on quality management, specifically on Kaizen. Kaizen, Japanese for "improvement" or "change for the best", refers to philosophy or practices that focus upon continuous improvement of processes in manufacturing, engineering, and business management. It has been applied in Q3. Describe ‘Quality policy’ and ‘Quality Objectives’ in details with examples. Answer. Quality Policy The quality policy is the only true definition of quality that counts in your organisation. Provided that you take into account the few important items the standard asks for, you can define and measure quality any way you choose. 1. Make sure the Q4. Explain the following in brief: (a) Quality audits (b) Productivity Answer. a. Quality audit is the process of systematic examination of a quality system carried out by an internal or external quality auditor or an audit team. It is an important part of organization's quality management system and is a key element in the ISO quality system standard, ISO 9001. Quality audits are typically performed at predefined time intervals and ensure that the institution has clearly defined internal system monitoring procedures linked to effective action. This can help determine if the organization complies with the defined quality system processes and can involve procedural or Q5. Write short notes on the following: (a) Knowledge Management (b) Quality Awards Answer. a. Knowledge management (KM) is the process of capturing, developing, sharing, and effectively using organizational knowledge. It refers to a multi-disciplinary approach to achieving organizational objectives by making the best use of knowledge. KM includes courses taught in the fields of business administration, information systems, management, and library and information sciences. More recently, other fields have started contributing to KM research, including information and Q6. Define ‘Quality Costs’. Describe the different types of Quality Costs. Answer. Quality Costs: Sum of costs incurred in maintaining acceptable quality levels plus the cost of failure to maintain that level (cost of poor quality). In process improvement efforts, quality costs or cost of quality is a means to quantify the total cost of quality-related efforts and deficiencies. It was first described by Armand V. Feigenbaum in a 1956 Harvard Business Review article. Prior to its introduction, the general FALL-2015 Get solved assignments at nominal price of Rs.125 each. Visit www.instamojo.com/subjects4u search for your code pay and download fully solved assignments. Any issues mail us at: [email protected] or contact at 08894344452