QM0022-TQM Tools and Techniques

FALL-2015
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MBA Semester 3
QM0022-TQM Tools and Techniques
(Book ID: B1725)
Assignment (60 Marks)
Note: Answer all questions must be written within 300 to 400 words each. Each Question carries 10
marks 6 X 10=60.
Q1. List the seven basic quality control tools. Describe any three of them.
Answer. The Seven Basic Tools of Quality is a designation given to a fixed set of graphical techniques
identified as being most helpful in troubleshooting issues related to quality. They are called basic because
they are suitable for people with little formal training in statistics and because they can be used to solve
the vast majority of quality-
Q2. Define Benchmarking. Explain the types of benchmarking.
Answer. A measurement of the quality of an organization's policies, products, programs, strategies, etc.,
and their comparison with standard measurements, or similar measurements of its peers.
The objectives of benchmarking are
(1) to determine what and where improvements are called for,
(2) to analyze how other organizations
Q3. Explain the following:
(a) Continuous Improvement Process
(b) Poka Yoke
Answer. a. A continual improvement process, also often called a continuous improvement process
(abbreviated as CIP or CI), is an ongoing effort to improve products, services, or processes. These efforts
can seek "incremental" improvement over time or "breakthrough" improvement all at once. Delivery
(customer valued) processes are constantly evaluated and improved in the light of their efficiency,
effectiveness and flexibility.
A broader definition is that of the Institute
Q4. Define ‘Six Sigma Methodology’. What are the key roles in Six Sigma methodology? Explain DMAIC
methodology of Six Sigma.
Answer. Six Sigma seeks to improve the quality of the output of a process by identifying and removing the
causes of defects and minimizing variability in manufacturing and business processes. It uses a set of
quality management methods, mainly empirical, statistical methods, and creates a special infrastructure of
people within the organization, who are experts in these methods. Each Six Sigma project carried out
within an organization follows a defined sequence of steps and has specific value targets, for example:
reduce process cycle time, reduce pollution,
Q5. What is ‘FMEA’? Explain the concept of ‘Risk Priority Number’.
Answer. Meaning of FMEA:
Also called: potential failure modes and effects analysis; failure modes, effects and criticality analysis
(FMECA).
Failure modes and effects analysis (FMEA) is a step-by-step approach for identifying all possible failures in
a design, a manufacturing or assembly
Q6. Write short notes on the following:
(a) Design of Experiments
(b) Just – In – Time (JIT)
Answer. a. Design of Experiments: Design of experiments (DOE) is a systematic, rigorous approach to
engineering problem-solving that applies principles and techniques at the data collection stage so as to
ensure the generation of valid, defensible, and supportable engineering conclusions.
Purpose of Experimentation:
Designed experiments have
FALL-2015
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