Upravljanje konfliktima Kad i gdje? 12.-13. maj 2014. 9h-17h PwC, Fra Anđela Zvizdovića 1 71000 Sarajevo Upravljanje konfliktima Konflikti su neizbježni i na poslu i u životu. Nekada su konflikti normalna i očekivana faza u procesu, kao što je to slučaj sa formiranjem timova (faze formiranja, konflikata, stvaranja normi i produktivnosti). Ljudi često nisu svjesni pozitivne strane konflikta, na primjer da on pomaže da se problem iznese na vidjelo i da se započne njegovo rješavanje. Konflikt sam za sebe nije problem, međutim on postaje problem ako se njime dobro ne upravlja. Ova obuka daje učesnicima okvir i smjernice za dobro upravljanje konfliktima. Šta polaznici mogu da očekuju? Visok nivo interakcije tokom obuke stvoriće uslove za iskustveno učenje. Pored teorijskih uvoda i vođenih diskusija, tokom obuke ćemo koristiti igranje uloga, individualne i grupne vježbe. Mali broj učesnika na obuci omogućava da sve teme koje budemo obradili stavimo u kontekst njihovog svakodnevnog iskustva. Teme koje će biti pokrivene su sljedeće: Šta je konflikt? Uzroci i tipovi konflikata *Lični stil i konflikt – kako se različiti tipovi ljudi ponašaju u konfliktu Percepcija i realnost – da li se podudaraju? Asertivna komunikacija – ključ za prevenciju i mirno rješavanje konflikata Psihološke prepreke za konstruktivno rješavanje problema i kako ih prevazići. * Učesnici popunjavaju instrument za procjenu SDI® – Strength Deployment Inventory® Trajanje obuke: Jezik obuke: Cjena: Dva dana B/H/S 400€ + PDV Šta je SDI? SDI je instrument baziran na tridesetogodišnjem istraživanju “Relationship Awareness Theory” od strane dr. Elias H. Portera. Ovaj instrument je interaktivan, vizuelan i izuzetno zanimljiv i pruža informacije o tome zašto se ljudi ponašaju na određeni način. Definiše zašto se sa određenim ljudima lakše razumijemo i šta je to što nas motiviše. SDI upitnik je baziran na specifičnim pitanjima koja posmatraju dvije situacije: Situacija kada sve ide dobro i kada se osjećate dobro Situacija kada stvari ne idu po planu i kada ste u konfliktu sa drugima. SDI ima edukativnu ulogu i ne postoje „tačni“ i „pogrešni“ odgovori, već samo dvije pozicije u jedinstvenom „trouglu“. Jednostavan je za popunjavanje, a otvara velike mogućnosti za povećanje samosvjesnosti, samopoštovanja i samopouzdanja. SDI daje odgovor na dva ključna pitanja: Zašto se pojedinci ponašaju na određeni način? Zašto je ovo bitno? Ova saznanja pomažu učesnicima da: Razumiju šta motiviše članove njihovog tima Prepoznaju „okidače“ koji dovode do konflikata, i kako da ih izbjegavaju Identifikuju i daju najproduktivnije odgovore kako bi se osigurao originalni fokus diskusije. Za više informacija o ovom kursu, molimo vas da kontaktirate: PwC Akademija Tel: +387 33 295 234 e-mail: [email protected] Conflict management When and where? May 12th-13th 2014 9h-17h PwC, Fra Anđela Zvizdovića 1 71000 Sarajevo Conflict management Conflicts are inevitable in business and in everyday life. Sometimes conflicts are normal and expected phase in a process as it is the case with forming of teams (phases of forming, norming, storming and performing). People are often not aware of positive side of a conflict, for example that it helps in getting the problem out in the open and in starting to solve it. Conflict itself is not a problem, however it becomes a problem if it is not well managed. This training gives participants a framework and guidelines for a good conflict management. What participants can expect? High level of interaction during the training will create conditions for a learning trough experience. Besides of theoretical introductions and debates, we will use role plays during the training, individual and group exercises. Small groups on training allow us to make connections of all the topics that we cover with participants`everyday experience. Topics that will be covered What is a conflict? Causes and types of conflict *Personal style and conflict – how different types of people behave in a conflict Perception and reality – do they coincide? Assertive communication – key to prevention and peaceful conflict resolution Psychological obstacles for constructive problem solving and how to overcome them Participants will fill in an assessment instrument SDI® - Strength Deployment Inventory® Duration: Language: Price: Two days B/H/S 400€ + VAT What is the SDI? The SDI is based on over 30 years of research by Elias H. Porter into Relationship Awareness Theory ™. It is highly enjoyable, interactive and visual and it provides information and understanding into the reasons people behave as they do and why they feel in tune with certain individuals and not with others - it is a development tool that helps us to understand what really makes people tick. You complete the questionnaire by answering specific questions that look at the following two situations: When things are going well and you feel good about yourself When things are going wrong and you are in conflict with others It is a learning resource with no “right” or “wrong” answers, just two positions on a unique, coloured triangle. It is easy to complete but opens up a host of opportunities to increase self-awareness, self-esteem and self-confidence. SDI answers two crucial questions: Why do people do what they do? Why is this important? It helps participants: Understand what motivates every member of their team Recognize the triggers that will get them into conflict, how to avoid this happening, and Identify and deliver the most productive response to maintain the original focus. For more information on this course, please do not hesitate to contact us: PwC’s Academy Tel: +387 33 295 234 e-mail: [email protected]