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BBA303Spring2016Assignment assignment spring 2016

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ASSIGNMENT
SPRING 2016
DRIVE
Bachelor of Business Administration- BBA
PROGRAM
Semester 3
SEMESTER
SUBJECT CODE & NAME BBA303: QUALITY MANAGEMENT
B1597
BK ID
4 Credits, 60 marks
CREDITS & MARKS
Note – Answer all questions. Kindly note that answers for 10 marks questions should be
approximately of 400 words. Each question is followed by evaluation scheme.
Marks
Total Marks
Q.No
Questions
1
Discuss Deming’s 14 points for management.
Deming’s 14 points
10
10
2
How is the McKinsey 7S model used for carrying out strategic planning and
implementation?
McKinsey 7S model – Diagram
4
Explanation
6
10
3
What is cost of quality? Why is it important to measure? List common costs of
poor quality.
Cost of quality
2
Why is it important to measure?
4
List common costs of poor quality.
4
10
4
What is meant by Quality Audit? What is its purpose?
Quality Audit
2
Purpose
8
10
5
Write short notes on:
a) Recognition and rewards
b) Suggestion systems
a) Recognition and rewards
5
b) Suggestion systems
5
10
6
Discuss about IMC Ramakrishna Bajaj National Quality
Award.
IMC Ramakrishna Bajaj National Quality Award.
10
10
Author
Smu Help
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