Trust News The magazine for members of Coventry and Warwickshire Partnership NHS Trust Issue 13 – April 2015 www.covwarkpt.nhs.uk Read about the... Integrated Neighbourhood Teams – page 8 and 9 Crishni reflects on the progress of the Trust – Page 4 New Learning Disabilities toolkit being rolled out – Page 6 Meet Kate Escolme, Children’s Specialist Services – Page 15 Contents Latest news.......................................... 3 Members’ news ............................ 4 – 5 Service updates.............................. 6 – 7 Joining forces to improve care..... 8 – 9 Foreword Well, it doesn’t seem like five years since I arrived here in Coventry and Warwickshire to take up this post of Chief Executive! News in brief..............................10 – 11 Now it is soon to end, as I am choosing to retire in May. I will be moving back to the East of England, where most of my family are, and where I worked for a lot of my career. But I will be taking a little bit of Coventry and Warwickshire with me. Patient engagement..................12 – 13 Events................................................. 14 Five minutes with.............................. 15 Contacts Please contact the Communications and Marketing Team if you have any suggestions for articles for the next edition. Communications and Marketing Team Telephone: 024 7658 8857 Email: [email protected] FREEPOST RSSK-JLJL-ZAHJ Communications and Marketing Team, Coventry and Warwickshire Partnership NHS Trust, Wayside House, Wilsons Lane, Coventry CV6 6NY Deadline for articles for the next issue: 8 June 2015 This is a Coventry and Warwickshire Partnership NHS Trust publication and is distributed to all Foundation Trust members, both public and staff. Information contained in this newsletter was correct at time of going to press. Any queries regarding this publication should be sent to the Communications and Marketing Team at the above address. www.covwarkpt.nhs.uk Front Cover image: Integrated Neighbourhood Team Rachel Newson Chief Executive One of the things I have enjoyed the most in all my time here is meeting the people who make this organisation so special. Staff have achieved some extraordinary things caring for local people. The people in our partner organisations too, work hard to do the best they can for the people they serve. I have learned so much listening to the experiences of people who have used our services, and their carers, and hearing about how they believe we can work with them to do an even better job in the future. In this edition of Trust News we describe more about Integrated Neighbourhood Teams, where front line staff from partner organisations including ours make sure they ‘join up’ care wherever they can. The critical thing is the way these teams get together to pool the resources they have to serve their patients. You can read more about eating disorder care, about our work to become Smokefree, about our acute hospital liaison teams for people with a learning disability, and our work to recruit School Nurse Champions in Coventry schools. There’s news about how Coventry City footballers are supporting health screening in the city, and about new non-executive directors who have joined our Trust. Also, we put the excellent work of our community nurses in the spotlight. Thanks to their work on Advance Care Planning, we are making a huge difference to patients’ lives, by listening to their views, and those of the people who care for them. Finally, you can catch up on all our news for members – a big thank you to all of you who are doing more to get involved in what we do. I am sorry to be leaving this very strong organisation, but with the dedicated people here I know you will continue to thrive in the future! Best wishes, Rachel. Latest news Compassion the key to eating disorder care in Coventry The Trust is making plans for all its premises to be Smokefree from summer of this year. National rules for commissioning health services require all premises to be free from tobacco smoke, based on proven health benefits to be gained for patients and staff. Dr Ken Goss, Lead Psychologist for the Trust’s specialist eating disorder service in Coventry, is leading the way by developing a successful new approach to treating eating disorders. Dr Goss and his team have pioneered the development of ‘compassion-focussed therapy for eating disorders’ (CFT-E), a group treatment programme for adults, which has achieved impressive results both nationally and internationally. This therapy helps patients manage the thoughts and feelings they have around eating, size and shape, as well as their issues with shame and self-criticism. Dr Goss said: “This innovative approach is delivering impressive results for people with an eating disorder, and adds to the treatments that can successfully help recovery.” Dr Goss is currently working with colleagues in Norway on the first We are aiming to consult with our service users and staff to see how best we implement this national change. Ken Goss, Lead Psychologist randomised clinical trial of CFT-E for inpatients with an eating disorder, and is also working on a clinical audit of CFT-E with several services in the UK. To find out more about eating disorder services in Coventry and Warwickshire, please visit www.covwarkpt.nhs.uk; you can also talk to your GP or other health professional. If you live, work or are registered with a GP in Coventry, you can get free NHS support from the Smokefree Coventry team by calling 0300 200 0011, texting QUIT to 07768 867987 or emailing [email protected]. More details can be found on the Trust website at www.covwarkpt.nhs.uk/CoventryStopSmoking. If you live in Warwickshire, free stop smoking support is available by calling 0800 085 2917 or texting LIFE to 80800. More details about the Warwickshire service can be found at www.warwickshire.gov.uk/stopsmoking. If you live in Solihull, the NHS Stop Smoking Service can be contacted by calling 0121 713 8915 or emailing [email protected]. More details will follow in future issues of Trust News. Deborah wants to share in a novel way World Book Night on 23 April is just one of The Reading Agency’s programme of events to promote reading, that will help people become confident and enthusiastic readers. Deborah Sumal, Manager at Fennell Acute Day Treatment Service at the Caludon Centre in Coventry, has been successful in becoming a World Book Night 2015 volunteer. This means that Deborah will be ensuring as many people as possible gain access to a free supply of books, whilst helping to support those who need that extra help and motivation to get reading. Deborah commented: “Many people who use our services have little or no access to books or even magazines. I am so excited to be able to share these books with our patients in Fennell. 2 Trust to become SMOKEFREE “Thousands of volunteers every year share their love of reading by giving out books to people in their communities who, for whatever reason, don’t read for pleasure or own books. “Reading for pleasure is a globally recognised indicator in a huge range of social issues from poverty to mental health issues. Anything we can provide at Fennell to help our patients gain more independence and life skills can only be a good thing.” 3 Members’ news Get involved! We have lots to share with you in this issue, including an introduction to our two new Non-Executive Directors, Anna East and Professor Guy Daly. Crishni Waring, Non-Executive Director and Senior Independent Director of our Trust Board, informs us how she and her Board colleagues are actively involved in helping develop the Trust, with an aim of pushing higher standards of practice by improving the understanding of the Governors, via the newly formed sub-group. I am looking forward to meeting more of you at future local events, and would encourage more of you to engage when and wherever possible. These are important opportunities for me to meet the many communities we provide services to. Events will be advertised in this newsletter, on our website and across our services, and of course you will be invited through the membership team. So please make sure Ian Yates, Membership and Engagement Manager, has your latest contact details. Contact Ian Jagtar Singh, Chair on 024 7658 8848 or email [email protected] and remember to encourage your friends and neighbours to join the Trust – it’s free! As always, I encourage you to get in touch with your local Governor, details can be found on the Governor pages on the Trust website: www.covwarkpt.nhs.uk Your Governors are people just like you – they care, and want to help create the best services we can…together. Jagtar Singh, Chair Crishni Waring reflects on the progress the Trust has made… Crishni Waring joined the Trust as a Non-Executive Director in April 2011 and is Chair of the Board’s Safety and Quality Committee. Reflecting on her first four-year term, Crishni, said: “Since joining the Trust, it has been great to see us pushing Crishni Waring, Non-Executive Director. forward a number of quality improvement initiatives, which others have commended, including our clinical strategy, the Equal Active Partners Programme and the observational visits that form part of our Early Warning System. But we also recognise that quality is a journey not a destination and, with the cost and demand pressures that all NHS Trusts face, it is an ongoing challenge to make sure that we consistently provide safe, effective, and responsive services for everyone.” Last year, Crishni was appointed to the role of Senior Independent Director (SID). One of the responsibilities of 4 this role is being available to staff, members and governors for any concerns for which contact through the normal channels has failed to resolve or for which the normal channels are inappropriate. This includes concerns raised under the Trust’s recently re-launched Raising Issues of Concern (Whistleblowing) Policy. Crishni, said: “As a Board we want people to feel confident they can raise concerns about the Trust’s services or performance using established mechanisms. But where that’s not possible, and the concerns are of a more serious nature, it’s important that people have access to other means.” Another aspect of Crishni’s role is to maintain regular contact with Governors. In consultation with Governors, the Trust has established three sub-groups: Membership; Safety and Quality, and; Business Strategy. Crishni, said: “I recently attended the inaugural Shadow Council of Governors Safety and Quality Sub-Group. ”This was an excellent opportunity to hear from Governors about their safety and quality priorities and discuss how we might support them to address these. I’m confident that with the commitment of the Trust and the Governors involved, these forums will play a positive role in the governance of the organisation.” You can contact Crishni via [email protected] or by calling 024 7653 6660. Young and old…all are welcome Ian Yates, Membership Manager, explains about plans for this year’s recruitment drive. “The newly installed Membership sub-group has identified a need to recruit more new members to our Foundation Trust membership scheme, from right across Coventry and Warwickshire. “Clearly all our communities matter to us as a provider of key health services, but in some of these areas Ian Yates, we are under-represented Membership Manager in our membership, meaning we need to attract, engage and retain new members to become the conscience of our Governors, Trust Board and Commissioners, as our existing members do. Therefore this year we will be focusing on two key demographic areas: the 16-21 age range; and our older retired male population. “We are currently planning a new recruitment campaign, including a whole series of events engaging the regions’ young adults and, of course, our ‘slightly older’ community of retired men. By virtue of joining, their collective voices help increase their visibility, and increase their understanding of the work of our Trust. “So please keep an eye on local media, future Trust News newsletters, our website www.covwarkpt.nhs.uk and our twitter account: @CWPT_members for details on how we are progressing and how you can become actively involved in the work of the Trust once you become a member. “There are number of ways people can join: application forms are available at many of the buildings where we deliver services or an electronic application form can be found on our website: www.covwarkpt.nhs.uk/makeadifference You can also contact me on 024 7658 8848 or email [email protected] or send a direct Tweet via Twitter @CWPT_members CQC inspection – moving closer In the past we have outlined the various steps the Trust has to undertake in order to become a licensed Foundation Trust (FT), and we continue to move forward towards that day. A crucial part in order for this to happen is the Care Quality Commission’s (CQC) audit of our services. Invite your family and friends to join your Trust We have recently been informed that we are waiting to be reinspected towards the end of this year. The Care Quality Commission’s Chief Inspector of Hospitals will Become a member then conduct a thorough inspection of Coventry and st of the Trust, with at least 50+ your Tru in jo o t Warwickshire Partnership inspectors dispersing once more d friends ily anNHS m a f r Trust u o throughout our sites. T Under ell y the nd entry aand • fHCelp ovsecure CQC’s new ratings system, the Trust us to make o r e b st aJoindifference Tru influence way e a mem ip NHSthe h will need an overall rating s r Becoofm‘good’ e n t r our services are kshire Pa wicnext arthe or ‘outstanding’ to passWto y our delivered ce the wa n e u fl in d stage of the assessment process. cure an • Help se elivered• Lots of ways to s e ic are d serv get dinvolved Monitor (the FT regulatory body) et involve ways to g ts ofthe needs the CQC’s assurance that • Lo • Membership is free rence hip is free akeadiffe quality and safety of the•services /m k Members .u Either visit www.covwarkpt.nhs. s h n vwarkpt. ils. we provide meet the required www.couk/makeadifference it her deta or call is v rt r fu e r h it fo E 8 4 8 8 quality threshold. 24 7658 024 7658 8848 for further details Become a member of our Trust to make a difference in the fight against stigma, and to help make a difference to the services we provide. Help to shape your services locally Since last year’s pilot, we have gone through an intensive period of activity in relation to action plans and implementing a number of new operating processes to improve on the recommendations from the CQC’s initial visit. or call 0 5 Service updates Health Professionals get support with new toolkit Your Choice in Our Care A new toolkit has been produced to help health professionals support people who are living with a learning disability. The toolkit entitled ‘Making A Difference Together: A Health Toolkit’ is divided into three themes: access to healthcare; safer healthcare, and; end of life care. It consists of a range of booklets, leaflets, films and a new app (picTTalk) to aid communication around health issues, loss and death. Advance Care Planning (ACP) is a national programme, designed to ensure that discussions between you, your partner, family or carers and health professionals are able to take place so the care you receive, during the last stages of your life, is aligned to your wishes. “My District Nurse began the process and explained that my future care could be discussed and captured in an Advance Care Plan, which could be shared with anyone. This would ensure how, when and where I would like to receive my care as my condition deteriorates, were taken into consideration. Yvonne Brown, Interim Head of Community Nursing at the Trust, said: “Some people find it very hard to discuss the options that are available to them at the end of life and the care they would like to receive, but there are trained health professionals who have the skills to provide support and assistance to capture these wishes and develop them into an advance care plan.” “I have spoken to my family about my wishes and the decisions I have made to date have been supported by everyone involved.” L to R: Claire Geary, Learning Disability Nurse, Warwickshire team, Barbara Lewis, Learning Disability Nurse, Solihull team and Sandy O’Brien, Assistant Practitioner UHCW Working closely with people living with a learning disability, parents and carers, and organisations including our Trust, a project group at Keele University developed the toolkit to support health professionals working in a range of hospital and community settings. “ The Toolkit can be accessed via Keele University: www.aldhc. co.uk/wttk and www.learningdisabilitymadeclear.nhs.uk “ Acute Liaison Services are in a unique position to support staff in acute hospital settings and GP practices The Trust’s Learning Disability Acute Liaison Service and our Learning Disability Community Teams are in a unique position to support staff in acute hospital settings and GP practices to use the toolkit effectively to support the needs of patients who have a learning disability. These staff already support health care professionals to understand the needs of people with a learning disability and this toolkit will enhance their work using a variety of new resources. Cathy Watt, Health Specialist Nurse in Coventry, said, “The teams are keen to extend the learning opportunities this new toolkit provides to as many health professionals and GP practices across Coventry, Warwickshire and Solihull. All Cathy Watt, Health of our local acute hospitals have Specialist Nurse received the toolkit and the Acute Liaison Nurses are looking at ways of raising the awareness of these within their local hospitals, for example at senior nurses meetings or face to face ward training events.” Our Acute Liaison Teams are based in University Hospital Coventry and Warwickshire, Rugby St Cross, George Eliot Hospital, Warwick Hospital, Solihull Hospital, Heart of England Hospital and Good Hope Hospital. Information on the Trust’s Community Learning Disability Services can be found on our website: www.covwarkpt.nhs.uk Individuals who have an ACP are provided with a wallet to hold all the documentation associated with the individually tailored ACP, which can be easily accessed by all healthcare professions, including GPs and community and hospital staff, when needed. Arthur Quinney lives in Coventry and is receiving community care from the District Nurses and Community Matrons. Arthur said: “After a discussion with a hospital consultant, I decided that it was time to think about my future care. L to R: Angela Wall (Community Matron), Mr Arthur Quinney, and Jane Talbot (District Nurse) “Having an Advance Care Plan at the early stages of my condition means I can update and amend its contents.” Angela Wall, Community Matron, said: “ACP is about offering patients the choice to express their future care preferences and it is important to document this in a timely manner. “As the patient’s health deteriorates and they may be less able to communicate, written documentation can support health care professionals and families to follow the patient’s wishes.” For further details on Advance Care Planning in Coventry, please ask your GP or other health professional. Further information is available by downloading a copy of NHS Improving Quality’s booklet ‘Planning for your future care – A GUIDE’, which can be downloaded at: www.nhs.uk/Planners/end-of-life-care/Documents/ Planning-for-your-future-care.pdf School Nursing recruit their new Champions! School Nurses met with young volunteers from schools across Coventry to train them in their new role of School Nurse Champions. The training morning included lots of interactive activities to provide these young volunteers with the knowledge and skills that they need to get the most out of their new responsibilities within their own school. Once trained, the School Nurse Champions will be able to confidently signpost their peers to the correct service and support with details on how to access the help that they may need, through a variety of communication channels and events – all supported by the School Nurses. For more information on School Nurse Champions, please contact Elsa Chadaway, Service Manager, School and Youth IPU, at [email protected] 6 L to R: Mary Heron, Liz Little, Cally Lawrie, Lisa Atkinson, Nicci Marston, Anne Marie Kennedy, Kelly Lawrence, Hannah Smart, School Nurses, Coventry. 7 Joining forces to improve care Mental health Sharing information in new Integrated Neighbourhood Teams (INTs), care professionals including social workers, district nurses, community matrons, health visitors, mental health nurses and doctors are all working with GPs to strengthen the way they treat patients. It means patients only have to tell their story once, rather than a number of times to different health and social care professionals. The project has begun by targeting people aged over 75 who might be at risk of being admitted to hospital in a crisis. By sharing information better, acting sooner and in a more proactive manner, the teams believe they can help stop frail elderly patients ending up with a spell of hospital care. The teams work in two of Coventry’s GP surgeries, Broad Street and Forum Health Centres, covering approximately 30,000 patients. In future they hope this way of working can be adopted across the whole city. It’s all part of a new initiative called Better Care Coventry, which aims to ‘join up’ care resources in the city. 8 “ Health and social care professionals in Coventry and Rugby are joining forces in a new way to improve patient care Integrated Neighbourhood Team (INT) case study Mrs JT is an elderly lady with her two daughters and granddaughter caring for her. In recent years their relationship has been strained due to the growing care requirements as she has become more frail. The community matron was concerned about them, and advised a referral to INT. Whilst awaiting that referral, one of the daughters developed cancer. Review by INT revealed previous assessments by a social worker had offered help, but she would need to pay. The daughter also reported that ‘out of hours’ help would not enable a fast response service and were set up simply to admit patients to hospital. The family were not consulted on the best approach to dealing with admission to hospital. Thanks to INT, the family were offered a carers’ assessment which might entitle them to small amounts of free care, helping to support the daughters, while they consider options available to them. We meet each fortnight and discuss cases of patients who we feel we could do more for, if we were able to work together better. We are able to share information about patients much more effectively, continuing to ensure we only share information in an appropriate way. “ L to R: Dr Surinder Chaggar with a patient Mental Health I often find the views of different professionals around the table really helpful. The experience we can bring together is tremendously valuable and we believe we can already show benefits for patients. The next step would be to include more patients in this project, something we are really hoping we will be able to do in the next few months. Dr Surinder Chaggar, GP, Forum Health Centre. The idea came about after care professionals from a range of organisations joined forces to share ideas. They came up with a plan for urgent action to strengthen services in the city for patients in most critical need, as part of a drive to help make better use of care resources across Coventry. Find out more by visiting Coventry City Council’s website: www.coventry.gov.uk searching Better Care Coventry. Dionne Trevedi, Community Development Worker Angela Ward, Community Matron Dionne Trevedi, Community Development Worker, Coventry City Council, explained: “We have been able to achieve a more holistic approach to caring for the person. It can be difficult to keep up to date with the information that is available to each of the professionals without doing this. We also believe there is more we could do to involve voluntary sector organisations who can access funding not available to the NHS or local authority.” Angela Wall, Community Matron, Coventry and Warwickshire Partnership NHS Trust commented: “It has been excellent, being able to share information about patients to understand more about what is best for them.” 9 News in brief National recognition for Trust Psychologists Dr Wendy Coetzee and Dr Imogen Spurling, Clinical Psychologists working in the CAMHS Team based in Stratford upon Avon, have received awards from the Division of Clinical Psychology – Children and Young People Faculty (DCP-CYPF) for ‘Innovation in Practice’ and the ‘Early Career Award’ respectively. Dr Helen Peckett, Clinical Psychologist in Learning Disabilities, nominated both colleagues. This is the first year that these awards have been made and the awards were presented towards the end of 2014 at the DCP-CYPF National Conference. This allowed Imogen the possibility of specialising early in her career in L to R: Dr Imogen Spurling and Dr Wendy this new model of Coetzee, Clinical Psychologists, CAMHS working and has enabled her to work closely with her more senior colleagues in this specialism. The ‘Early Career Award’ acknowledges an outstanding contribution to service development and delivery within a few years of professional qualification. Congratulations to both for their awards. Wendy received her award for the work she has undertaken with her colleague Dr Claire Forsyth, Clinical Psychologist, to develop Attachment Focused Parenting Groups. The framework for these groups has drawn on the research conducted by Dr Kim Golding, Clinical Psychologist. Attachment Focus Parenting Groups have been run in both North and South Warwickshire by local CAMHS clinicians. They have been highly effective and extremely well received. Imogen was fortunate enough to have the opportunity, soon after qualifying, to be part of the Eating Disorders Special Interest Group that had developed a new pathway. New Non-Executive Directors join our Trust Our Trust now has two new Non-Executive Directors. Professor Guy Daly and Anna East joined the Trust Board in February 2015, for a two year term. Their role as Non-Executive Directors means they are not full time NHS employees. Along with the Chair and the other Non-Executive Directors, they are Prof Guy Daly people who live or work in the area and have shown a keen interest in helping to improve the health of local people. Professor Daly is Executive Dean of the Faculty of Health and Life Sciences at Coventry University. The Faculty is responsible for the education and training of a variety of health and social care professionals including: clinical psychology, dietetics, midwifery, nursing, occupational therapy, operating department practice, paramedic science, physiotherapy, social work and youth work. 10 He comes from a health and social care background professionally and is a social policy academic. His own research focuses on social care, housing policy, local government, and the governance of public services generally. Anna East qualified as a solicitor, and spent her early career with law Anna East firm Eversheds, before moving to the financial services company Britannic Group plc where she became Head of Group Legal. Anna is currently Chairman of Dudley Building Society, Vice Chair of Midland Heart Housing Association and a Non-Executive Director of Entrust. She was formerly Vice Chair of Heart of England NHS Foundation Trust. Trust Chair, Jagtar Singh, said: “We are very fortunate to have a strong group of Non-Executive Directors. They are here to hold the Trust Board to account, and I am delighted that Anna and Guy have agreed to join our team.” Coventry City FC support Trust staff to kick off new screening campaign Coventry City Football Club, the Trust and Coventry City Council promoted the NHS Health Check, a national risk assessment and prevention programme for people aged 40 - 74, at their recent home match on 28 February 2015. The programme aims to keep people well for longer by a screening process which identifies people at risk of developing heart disease, stroke, diabetes, kidney disease or certain types of dementia. The health checks take about 30 minutes to complete and are delivered by the Trust’s Coventry Healthy Lifestyles Service. Generally take up across Coventry has seen an increase, but evidence suggests men are still not accessing these services. Veronica Ford, Associate Director of Operations, Community Health and Wellbeing Services, said: “Raising awareness and highlighting the benefits of free NHS Health Checks among Coventry City Football Club’s supporters is a great way of encouraging people to undergo a free health MOT. “Reducing the risk of developing certain health conditions can be achieved through making adjustments to the way Karen Wagstaff, Lifestyle Services Manager and Mark Wilson, NHS Health Screener we live our lives, such as cutting down on alcohol, quitting smoking or increasing physical activity. “We do understand that it’s not easy to make certain lifestyle changes, but free NHS support is available to help people achieve their lifestyle goals that can improve their overall health and wellbeing.” For more information about NHS Health Checks visit www.coventry.gov.uk/nhshealthcheck Community Action Face 2 Face offers befriending support to families You’ve learned your child has support needs, so talking to someone who understands what you are going through, and who can offer emotional and practical support, can be very reassuring. Face 2 Face schemes operate across the UK. For more information please see contact details below. Face 2 Face Coventry is recruiting parents and carers of children with additional needs or disabilities to become volunteer parent befrienders. Training will offer an opportunity to make new friends and make links with the wider local community. Please contact: Cherry Bourton Smith on 07436 792933 [email protected] www.scope.org.uk/face2face 11 Patient engagement Mental Health care has changed Patient Advice and Liaison Service (PALS) A series of events about mental health care have now been completed. Celine McCrea, Lead Nurse for Community Mental Health Services, said: ”These and similar events are developed to improve engagement with service users and carers who are accessing secondary care mental health services. It’s clear the events have helped clarify how services have been developed to improve access to those services and target the care and treatment to meet an individual’s needs. Please look out for further opportunities to become involved in the Trust through our website www.covwarkpt.nhs.uk or Trust News magazine or through many of our services directly. •advises and supports patients, families and carers; • provides information on NHS services; •listens to concerns, suggestions or queries; •helps to sort issues quickly on behalf of patients, families and carers; •provides a timely and effective response to any complaint received; •is open, fair and flexible in the handling of issues raised by service users, their families or carers or member of the public. You can contact PALS via Post: Engagement Team Patient Advice and Liaison Service Wayside House, Wilsons Lane, Coventry, CV6 6NY Email: [email protected] Telephone: 024 7653 6804 L to R: Lucy Radford Engagement Officer and Letticia Branlon, PALS Officer Patient Groups – A focus on opportunity The Engagement Team is looking to obtain a wide variety of experiences and viewpoints, on as many services as possible, to help the Trust have a clearer understanding on the performance and quality of its services. Jaspreet Singh, Engagement Involvement Coordinator, is targeting a number of Trust services and teams to get an idea of the number of opportunities our members and volunteers have available to get involved, and to support the formation of further patient focus groups. 12 The Trust’s Estates and Facilities team plan and organise the PLACE visits for the Trust which this year started in late February and will be finished by early June. The assessment team includes a number of Public Governors, local Healthwatch members and our Trust staff. The Trust’s PALS service: These events gave communities the chance to hear how the Integrated Practice Units, implemented last year to provide community mental health services, are progressing. More importantly, it allowed patients and carers the chance to tell their experiences and to feedback on where further improvements can be made. “The feedback has been honest and challenging and is currently being collated. This will be used to inform service evaluation and service delivery. Feedback will also be given to the patient and carer groups.” Governors in the right PLACE at the right time If you are interested in being part of a patient group in your area, or would like to share information about an existing group you belong to, please email Jaspreet at [email protected] or phone her on 024 7636 8920. Governors and staff during a PLACE visit at Brooklands Hospital Patient-Led Assessments of the Care Environment (PLACE) take place on an annual basis across all hospitals and inpatient units in England. These audits give organisations a clear picture of how their patient environments are seen by those using them and which areas can be improved upon. PLACE assessments only look at the buildings and any non-clinical services like catering. Chris Bottomley, Public Governor for Coventry and Chair of the Quality and Safety Governor Sub-Group, welcomed the opportunity for Governors to take an active role in these audits. Chris commented, “Our role as a Governing body is to have assurance our patients are receiving the best possible care and in the most appropriate environment to aid recovery. A significant aspect of recovery is the environment in which our patients stay. A clean, safe environment is the foundation for lower infection rates. Good food promotes recovery and improves the patient experience, whilst privacy promotes patient dignity.” Once the feedback from the visits is collated, NHS England will then use the information to report how well a site or organisation is performing, in terms of national standards and against other similar sites or organisations. For further information on PLACE visits, visit www.england.nhs.uk/place Become a Patient Story Champion! The Trust is proud of its record on involving patients and carers in various activities and programmes; we are hoping to gain your support once more. We are seeking keen members to help us by becoming a Patient Story Champion. We are inviting you to work with us on this exciting project, which includes looking for and collecting. • • • • patient stories; patient experiences; how patients and carers feel about our services; the challenges we sometimes face in order to improve services. If you’d like to become a Patient Story Champion, or would like further information on this project, please contact Jaspreet Singh, Engagement Involvement Coordinator, on 024 7636 8920 or email [email protected] Jaspreet Singh, Engagement Involvement Coordinator 13 Events Trust supports Eating Disorder Awareness week Dr Kate Herbert and Dr Vanessa Holbrook with the framed patients’ knitted artwork The Trust helped support the annual week of campaigning devoted to talking about eating disorders and recovery strategies (23 February to 1 March 2015). Residents in our specialist inpatient support service based at the Aspen Unit in Warwick produced individual coloured knitted squares, as part of their recovery therapy programme, with each square representing their own feelings towards the condition. The work has been framed and is on display in the patients’ dining room. Dr Vanessa Holbrook, Counselling Psychologist, Eating Disorders Service, commented: “This is a wonderful project, celebrating success in such a creative and colourful way. This work will act as a constant reminder and source of inspiration to others who find themselves needing support on their own road to recovery. “It is very important people understand and recognise how any one of a number of eating disorders can take control of people’s lives, in what can be quite a short time. Eating Disorders Awareness Week was a great opportunity for us to get people talking, sharing stories about recovery and creating a supportive environment where we can make time to look after ourselves.” 14 Five minutes with... Ex-Armed Forces support in Coventry and Warwickshire L to R: Colin Foot, Regional Welfare Officer, Combat Stress; Dr Dan Barnard, Head of Psychological Services, CWPT, and; Liz Jordan, Community Outreach Manager, Combat Stress On Thursday 5 March, national and local partners across Coventry and Warwickshire, including MPs, Councillors, Ex-Armed Forces personnel, charities, local authorities and NHS services came together to raise awareness and strengthen partnership working to ensure that the right care at the right time, is delivered to Ex-Armed Forces personnel and their families. It is estimated that over 2,500 Ex-Armed Forces personnel live in Coventry and Warwickshire. Serving in HM Forces for the majority is rewarding and does not create health difficulties, but for some it can and adjusting to the change of living and social environments once back in “civvy street” can be difficult, causing a range of psychological, emotional and social problems. Across Coventry and Warwickshire, there is specialist advice, support and care, from a variety of organisations including NHS, social care and charities, designed towards addressing the specific, individual needs of ex-service men and women. For further information on the support and advice that is available for Ex-Armed Forces personnel and their families across Coventry and Warwickshire, please visit the Trust’s website at www.covwarkpt.nhs.uk and search for Veterans Project. Additional support and information is available from www.warwickshire.gov.uk/veterans Active Patient and Public Involvement at the Centre of eHealth Innovation The West Midlands Health Informatics Network (WIN) held the above event on 18 March 2015 at the International Digital Laboratory, University of Warwick. Dr Andrew Entwistle, one of our Public Governors delivered the opening presentation. Andrew Entwistle, Public Governor Attendees included patients, clinicians, academics and private sector representatives. The aim was to highlight and explore patient/public involvement, participation and engagement across the public sector, academia and industry, highlighting best practice for WIN members to take forward in the region. More information about the speakers and the event can be found on the WIN website at www.wmhin.org/news …Kate Escolme, Service Manager for Children’s Specialist Services Kate Escolme The Trust provides specialist services for children with a learning disability who also have complex physical health needs, or complex behaviours. Services are provided by a combination of short break facilities and community based teams. These services work with partner agencies to ensure a full range of appropriate support is available to families. Where do you work? I am based in Coventry, but my role means I am out and about working within all the services I am responsible for. I also work with local schools, education authorities and our all-age disability team to support local authority and social care provision. In an average day I could be at any number of places, doing home visits, or supporting staff in a clinical setting. Describe your main duties Leadership and maintaining a quality service for all children with a range of needs. I am also involved in the planning of services to meet future needs. Describe the team of which you are a member Our respite units are a nurse-led service, supported by healthcare staff. They work together to support the children’s educational provision and provide respite care to children and their families. Our community teams are a mixture of psychiatrists, psychologists and specialist nurses. The community team in Coventry also has other health professionals in its team, such as occupational therapists and dieticians. What’s the first thing you do when you get to work each morning? When I’m at my base I check on my team and answer emails. Managers from other departments are based in the same building, and we can discuss services and be supportive of each other. Following my chats with everyone I can then make a cup of tea! What’s your favourite TV show? What other jobs have you had in your career? What’s your favourite pastime? I have worked in Coventry since 1982 in a range of roles, predominantly in speech and language therapy until recently. My first contact with learning disability services was as the first specialist for children with a speech and language problem. I built on that role over a number of years to establish the all-age Speech and Language Therapy Service. I was also one of the clinicians operating and developing the children’s Dysphagia service and I managed the Speech and Language service until recently when the teams were reorganised around Integrated Practice Units (different services grouped together to support people’s needs). What’s the strangest job/task you had and why? My strangest job was working at the Elida Gibbs factory, trying to put toothpaste into tubes! If you could change places with someone for the day who would that be? Mother Theresa – I would love to be able to really focus on the needs of others and not be distracted by all the busy things in todays’ modern world. What’s your favourite food? I have to say scones and jam. They remind me of afternoon tea – which to me means peace and calm! I love Silent Witness and Morse. I have a passion for ballroom dancing. I’ve supported my son throughout his career as a ballroom dancer. What’s your favourite film? It’s got to be Benjamin Button. It throws into strong relief the variety of life and how people react. I never seem to be in the right place, doing the right things at the right time! What’s your favourite book? The Boy in the Striped Pyjamas. The storyline reflects some of my family heritage. I love my job because… There is never a chance of me being bored! I love the fact that every day presents me with challenges. My role brings me into contact with a wide range of professional environments and a whole mosaic of children, their families and their needs. Further information about the learning disability services the Trust provides, along with information on our Child and Adolescent Mental Health Service (CAMHS) can be found on our website: www.covwarkpt.nhs.uk 15 Key contacts Patient Advice and Liaison Service (PALS) PALS offers confidential advice, support and information on health-related matters. The service provides a point of contact for patients, their families and their carers. Wayside House, Wilsons Lane Coventry CV6 6NY Tel: 024 7653 6804 Tel: 0800 212 445 (Freephone) Email: [email protected] www.covwarkpt.nhs.uk/userscarers/pals/ Compliments and Feedback The Customer Service team welcomes compliments and feedback on Trust services. Please write to them at the following address. Wayside House, Wilsons Lane Coventry CV6 6NY Alternately you can email: [email protected] Improving Access to Psychological Therapies (IAPT) The IAPT service is for people who are feeling stressed, anxious, low in mood or depressed. Staff work across locality teams based in Coventry, Rugby, Solihull, north and south Warwickshire to provide help close to home. Please visit www.covwarkpt.nhs.uk/iapt for further information. Tel: 024 7667 1090 to book an initial appointment (Monday to Friday 9am – 4.30pm, excluding Bank Holidays) Coventry Stop Smoking Service can be contacted for an appointment on 0300 200 0011 or text QUIT to 07768 867 987 or email: [email protected] Urgent and Out of Hours contacts Mental Health Helpline The helpline provides a 24-hour telephone, online and text service to people living in Coventry and Warwickshire. Tel: 0800 616 171 www.mentalhealthmatters.com Samaritans The Samaritan telephone service is available 24 hours a day to provide confidential emotional support for people who are experiencing feelings of distress, despair or suicidal thoughts. Tel: 08457 90 90 90 www.samaritans.org NHS111 This service provides access to medical help, advice or reassurance, when it is not urgent enough to call 999. NHS111 operates 24 hours a day, seven days a week, 365 days a year and is free to use from a landline and mobile. Tel: 111 www.nhs.uk (search for Emergency and Urgent Care Services) NHS Choices The NHS Choices website offers a wide range of health-related resource, including information and advice on: health conditions; healthy living; care and support; latest health news and local health care services. www.nhs.uk Central Booking Service can be contacted on the following number: 0300 200 0011 (charged at local call rate). Don’t Panic NEW! A series of self-help guides are now available to download from A Directory of Trust services is available online at: www.covwarkpt.nhs.uk/services Or visit: www.tryaudioselfhelp.com (for Internet Explorer 9 and above) Coventry and Warwickshire Partnership NHS Trust Headquarters, Wayside House, Wilsons Lane, Coventry CV6 6NY Tel 024 7636 2100 Email [email protected] www.covwarkpt.nhs.uk
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