ITSM Market Trends, Growth and Forecast

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ITSM Market Size, Share, Global Insights, Analysis and Outlook,
Emerging Trends and Research Report by Market Reports Center
Summary
Technavio Announces the Publication of its Research Report – Global Information Technology
Service Management (ITSM) Market 2016-2020
Technavio recognizes the following companies as the key players in the global information
technology service management (ITSM) market: BMC Software, CA Technologies, HP, and IBM.
Other Prominent Vendors in the market are: Absolute Software, Axios Systems, Cherwell Software,
Citrix Systems, Compuware, EasyVista, EMC Infra, Epicor Software, FrontRange Solutions, Fujitsu,
HEAT Software, Hornbill, LANDesk Software, ManageEngine, Microsoft, OMNINET, Oracle,
SAManage, Serena Software, ServiceNow, Sunrise Software, SunView Software, Symantec, SysAid
Technologies, TCS, TOPdesk, Vivantio, VMware, and VMware.
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Commenting on the report, an analyst from Technavio’ s team said: “ Consumerization of IT will be
a major trend for market growth during the forecast period. The rise in the consumerization of IT is
reflected in the trend, whereby, employees seek user-friendly devices, apps, and personal
computing at the workplace. Such technologies also enable the modern mobile workforce to function
effectively from any location. Self-service technologies are being used to boost employee efficiency.
In such a scenario, enterprises that offer their employees BYOD policies must ensure that all
devices, infrastructure, systems, and networks have been electronically secured.”
According to the report, automating IT and business processes will be one of the major drivers for
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growth of the market. Automation helps organizations to streamline operational processes and
improve efficiency. Streamlining of technology also helps to achieve an optimum level of IT service
delivery system. Automation in a business process reduces manual work, technical errors, and the
costs associated with operational procedures. It also rationalizes the workflow to craft a better enduser experience.
Further, the report states that risk of ITSM project failure will be a challenge for the market. ITSM
projects may not be able to deliver the goods owing to the vendor’ s inability to provide an adequate
selection of ITSM solutions. The effective implementation of ITSM solutions requires efficient
planning and a deep analysis of business problems. IT departments of the companies take strategic
decisions while selecting ITSM tools. This minimizes the risk of project failures. Vendors should be
able to understand the business rationale and technology requirements of their clients – as also the
IT strategies that need to be implemented. Technical collaboration and regular communications
between the client's firms IT department and service vendors are required to successfully execute
ITSM projects on time. The key is to identify and resolve several risks that arise during ITSM project
implementation.
The study was conducted using an objective combination of primary and secondary information
including inputs from key participants in the industry. The report contains a comprehensive market
and vendor landscape in addition to a SWOT analysis of the key vendors.
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About Information Technology Service Management
ITSM is a process that adopts and implements IT tools to deliver top-quality IT services in an
organization. These tools are provided through people, processes, and technologies. ITSM delivers
end-to-end services using best practice models, instead of managing each IT component separately.
Technavio’ s analysts forecast the global information technology service management (ITSM)
market to grow at a CAGR of 7.78% during the period 2016-2020.
Covered in this report
The report covers the present scenario and the growth prospects of the global information
technology service management (ITSM) market for 2016-2020. To calculate the market size, the
report considers the revenue generated from ITSM tools provided to companies physically, virtually,
and over cloud environments.
The market is divided into the following segments based on geography:
• Americas
• APAC
• EMEA
Technavio's report, Global Information Technology Service Management (ITSM) Market 2016-2020,
has been prepared based on an in-depth market analysis with inputs from industry experts. The
report covers the market landscape and its growth prospects over the coming years. The report also
includes a discussion of the key vendors operating in this market.
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Connect for more details:
Sam Collins
Market Reports Center
1-646-883-3044 (US)
[email protected]

The study was conducted using an objective combination of primary and secondary information including inputs from key participants in the industry.