Unified Communication Market Growth, Trends and Forecasts, 2012 to 2020 | Hexa Research

Hexa Research
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Unified Communication Market Share, Size, Analysis, Growth,
Trends and Forecasts, 2012 to 2020 | Hexa Research
A recent study by Hexa Research reveals that increasing enterprise and workforce mobility
will be important factors leading global unified communications market to attain revenues
of more than $75.50 billion by 2020. Rising penetration of smartphones will also augment
demand for unified communication products. Many organizations, large and small, across
the globe are encouraging practices such as Bring Your Own Device (BYOD), necessitating
reliable unified communication solutions. However, huge capital investments and
challenges linked to seamless operation across varied platforms are possible inhibitors for
the growth of unified communications industry.
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Hexa Research divides all unified communications products into on premise and cloudbased or hosted. While on premise segment was responsible for more than 59% of the
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Hexa Research
Fact-based market research, penetrating industry insights and validated
forecasts to help you make better decisions for a stronger future
total demand in 2013, on premise or hosted products are likely to grow rapidly by 2020. On
premise products are riddled with disadvantages like high set up and maintenance costs.
Government, healthcare and education applications hold potential for growth of global
unified communications industry. However, enterprise applications not only assumed
leadership position in 2013 but are also expected to continue market dominance in the
near future. Enterprises of all sizes are engaged in employment of infrastructure that will
be able to support unified communication services.
Hexa Research identifies North America as a key regional market of the global unified
communications industry as it contributed to more than 34% of the total market share in
2013. This region hosts a number of leading operators. Also, BYOD is a popular work
feature here. Considerable savings in costs and rising demand for effective communication
and collaboration products are factors that will result in rapid growth of Europe and Asia
Pacific in the coming years.
Leading players in the global unified communications market include Avaya, Inc., IBM,
Cisco Systems, Verizon Communications, Alcatel Lucent, NEC, etc. Hexa Research found
that Cisco enjoyed a dominant market position with solutions that ensure consistency
across various devices. The unified communications industry is characterized by
consolidation by way of alliances and acquisitions.
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Increasing usage of high speed broadband and availability of wireless connectivity networks is expected to drive the unified communication market by 2020.