次世代メンテナンスのあり方 - Roland Berger

BEYOND MAINSTREAM
106
ḟୡ௦䝯䞁䝔䝘䞁䝇䛾䛒䜚᪉
JUNE
JU
UNE 2015
2 01
THINK ACT
ḟୡ௦䝯䞁䝔䝘䞁䝇䛾䛒䜚᪉
THE BIG 3
1
2
3
ಖ඲᪉ᘧ䛿᫬௦䛸ඹ䛻ኚ໬䜢㐙䛢䚸ICT䜢ά⏝
䛧䛯ḟୡ௦䛾䝯䞁䝔䝘䞁䝇䛜ㄌ⏕
⯟✵ᴗ⏺䚸㟁ᶵᴗ⏺䜢䛿䛨䜑䚸ከ䛟䛾ᴗ⏺䛷ḟୡ௦
䝯䞁䝔䝘䞁䝇ᑟධ䛻䜘䜛኱ᖜ䛺䝁䝇䝖๐ῶ䛜ᐇ⌧
䛂ᡓ␎㠃䛃䛂䜲䞁䝣䝷㠃䛃䛾䝝䞊䝗䝹䜢㉺䛘䜛䛣䛸䛷䚸
┠ᣦ䛩䜉䛝ಖ඲యไ䜢㐩ᡂ䛷䛝䜛
2
ROLAND BERGER STRATEGY CONSULTANTS
THINK ACT
ḟୡ௦䝯䞁䝔䝘䞁䝇䛾䛒䜚᪉
1. ಖ඲యไ䛾䝎䜲䝘䝭䝈䝮
1
඲䛶䛾௻ᴗ䛻䛚䛔䛶䚸䝁䝇䝖๐ῶ䛸㧗䛔฼┈⋡☜ಖ䛿㔜せ䛺
ㄢ㢟䛷䛒䜛䚹 ⮬᫂䛺䛜䜙䚸䛹䜜䛰䛡኎ୖ䛜ከ㢠䛷䛒䛳䛶䜒䝁䝇
䝖䛜ᔞ䜏䚸฼┈䜢☜ಖ䛷䛝䛺䛡䜜䜀䛭䛾௻ᴗ䛿ᡂ㛗䛧䛶䛔䛟䛣
䛸䛜䛷䛝䛺䛔䚹 ≉䛻䚸኱つᶍ䛺᪋タ䞉㈨⏘䜢ᣢ䛴௻ᴗ䛻䛸䛳䛶䚸
䛭䛾⥔ᣢ㈝䛿䝁䝇䝖䛾ከ䛟䜢༨䜑䜛䛯䜑䚸఍♫䛾Ꮡ⥆䜢ᕥྑ䛩
䜛㔜せ䛺せ⣲䛸䛺䜚ᚓ䜛䚹 䛭䛾䜘䛖䛺୰䚸タഛ䛾⥔ᣢ㈝๐ῶཬ
䜃⪏⏝ᖺᩘᘏ㛗䛻㈨䛩䜛ಖ඲᪉ᘧ䛜኱䛝䛟㐍໬䛧䛶䛚䜚䚸ὀ
┠䜢㞟䜑䛶䛔䜛䚹
ಖ඲䛾ᑐ㇟䛷䛒䜛タഛ 䞉 䜲䞁䝣䝷䛜᫬௦䛸䛸䜒䛻኱䛝䛟㐍Ṍ䛧
䛶䛝䛯䜘䛖䛻䚸ಖ඲᪉ᘧ䜒㐍໬䜢㐙䛢䛶䛝䛯䚹 ཎጞⓗ䛷↓㥏䛾
ከ䛔ᡭἲ䛛䜙䚸䜘䜚䝝䜲䝔䜽䛷ຠ⋡ⓗ䛻㐍໬䛧䛶䛝䛯ಖ඲᪉ᘧ
䛿䚸኱䛝䛟 3 䛴䛾ୡ௦䛻༊ศ䛥䜜䜛䚹 A
1940 ᖺ௦䛛䜙䛿䛨䜎䛳䛯ಖ඲యไ䛾➨୍ୡ௦䛷䛿䚸ᨾ㞀ᚋ
䛻ಖ඲䜢⾜䛖஦ᚋಖ඲ (Reactive Maintenance) 䛜୍⯡ⓗ䛷䛒䛳
䛯䚹 ே䛾ᡭసᴗ䛷⾜䜟䜜䜛䚸ཎጞⓗ䛺䜒䛾䛰䚹 ஦ᚋಖ඲䛿䛭
䛾ᛶ㉁ୖ䚸タഛ䛾ᨾ㞀䜢ᅇ㑊䛩䜛䛣䛸䛿䛷䛝䛺䛔䛜䚸タഛ䛜
኱ᆺ໬䛧䚸⏕⏘䝅䝇䝔䝮䛜」㞧໬䛧䛶䛔䛟୰䛷䚸タഛ䛾ᨾ㞀䛻
䜘䜛⏕⏘䛾೵Ṇ䜔᧯ᴗᗘ䛾పୗ䛜኱䛝䛺ᦆኻ䜢䜒䛯䜙䛩䜘䛖䛻
䛺䛳䛶䛔䛳䛯䚹
䛭䛣䛷䚸ᨾ㞀䛻䜘䜛タഛ✌ാ⋡䛾పୗ䜢ᅇ㑊䛩䜛䛯䜑䛻䚸ᨾ
㞀䛾Ⓨ⏕๓䛻ಖ඲䜢⾜䛖ண㜵ಖ඲ 䠄Preventative Maintenance䠅
䛜ᥦ᱌䛥䜜䚸1960 ᖺ௦䛛䜙 1970 ᖺ௦䛻䛛䛡䛶䚸஦ᚋಖ඲䛻
௦䜟䛳䛶ಖ඲యไ䛾➨஧ୡ௦䛷䛒䜛ண㜵ಖ඲䛜୺ὶ䛸䛺䛳䛶
䛔䛳䛯䚹 ண㜵ಖ඲䛷䛿䚸ᨾ㞀䛾᭷↓䛻㛵ಀ䛺䛟ᐃᮇ᳨ᰝ 䞉 ಟ
⧋䜢⾜䛖᫬㛫ᇶ‽ಖ඲ 䠄Time-based Maintenance䠅 䛜୺䛺ᡭἲ
䛷䛒䜛䚹 䛣䛾ண㜵ಖ඲䛾ᑟධ䛻䜘䜚䚸ᨾ㞀䛻䜘䜛タഛ✌ാ⋡䛾
పୗ䛾୍㒊ᅇ㑊䜔䚸タഛ䛾⪏⏝ᖺᩘᘏ㛗䛻ᡂຌ䛧䛯䚹 䛧䛛䛧䚸
䛭䛾୍᪉䛷ಖ඲䛾ᚲせ䛜䛺䛔タഛ䛻ᑐ䛧䛶䜒Ⅼ᳨ 䞉 ಟ⧋䜢⾜
A
ಖ඲᪉ᘧ䛾ὶ䜜
1940
1950
2. ᴗ⏺ู䛾䝯䞁䝔䝘䞁䝇㐍໬
2
䛣䛾䜘䛖䛻㐍໬䜢㐙䛢䛶䛝䛯ಖ඲᪉ᘧ䛰䛜䚸➨୕ୡ௦䛾ಖ඲
᪉ᘧ䛿䚸Ḣ⡿䛾⯟✵䞉㟁ຊᴗ⏺䛜ඛ⾜䛧䛶ᑟධ䜢㐍䜑䛶䛝䛯䚹
䛣䜜䜙䛾ᴗ⏺䛷ಖ඲㈝⏝๐ῶ䜔䚸✌ാ⋡ྥୖ䛺䛹䚸ಖ඲ྜ⌮
໬䛻ᑐ䛩䜛䝙䞊䝈䛜᪩䛔ẁ㝵䛻䛶㧗䜎䛳䛯䛯䜑䛷䛒䜛䚹 ㏆ᖺ
䛷䛿䚸䝯䞊䜹䞊䜔䜲䞁䝣䝷ᴗ⏺䛺䛹䛷䜒ὀ┠䜢㞟䜑䛶䛚䜚䚸㧗ᗘ
䛺ಖ඲᪉ᘧ䛿ᗈ䜎䜚䛴䛴䛒䜛䚹 B
⯟✵ᴗ⏺䛿 1970 ᖺ௦䛛䜙㧗ᗘ䛺ಖ඲᪉ᘧ䛾ᑟධ䛻╔ᡭ
䛧䚸䛔䛱᪩䛟➨୕ୡ௦䛾䝯䞁䝔䝘䞁䝇䜢㛤ጞ䛧䛯䚹 ᙜ᫬䛾⯟✵
ᴗ⏺䛷䛿䚸⯟✵ᶵ䛾኱ᆺ໬ 䞉 」㞧໬䛻క䛔䚸ண㜵ಖ඲䝁䝇䝖
䛾ቑ኱䛻ⱞ៖䛧䛶䛔䛯䚹 ஦ᐇ䚸ಖ඲㈝⏝䛿Ⴀᴗ㈝⏝඲య䛾
3 ~ 4 ๭䚸኎ୖ㧗䛾 1~ 2 ๭䛻㐩䛧䚸㈈ົୖ᭱኱䛾ㄢ㢟䛸䛧䛶ㄆ
㆑䛥䜜䛶䛔䛯䚹
⯟✵ᴗ⏺䛿䛣䜜䜙䛾ၥ㢟䜢ゎỴ䛩䜛䜉䛟 RCM 䛚䜘䜃ண▱ಖ
➨୕ୡ௦
➨஧ୡ௦
➨୍ୡ௦
䛖䛯䜑䛻ಖ඲䝁䝇䝖䛜䛛䛥䜏䚸䝻䝇䛜኱䛝䛔䛸䛔䛖ၥ㢟䜢Ꮞ䜣䛷
䛔䛯䚹
䛣䛾䜘䛖䛺ၥ㢟䜢ゎỴ䛩䜛䛯䜑䛻⏕䜎䜜䛯䛾䛜䚸ಖ඲᪉ᘧ䛾
➨୕ୡ௦䛷䛒䜛䚸ண▱ಖ඲ 䠄Predictive Maintenance䠅䚸✚ᴟಖ
඲ 䞉 ᨵⰋಖ඲ 䠄 Proactive Maintenance䠅䚸䛭䛧䛶ಙ㢗ᛶ୰ᚰಖ
඲ 䠄Reliability-centered Maintenance/ ௨ᚋ RCM䠅 䛷䛒䜛䚹 䛣䜜
䜙䛾ಖ඲᪉ᘧ䛷䛿䚸䝉䞁䝃䝛䝑䝖䝽䞊䜽䜔≧ែ┘ど䝅䝇䝔䝮䚸
䝕䞊䝍ศᯒ䛻ᇶ䛵䛟ᨾ㞀ண඙デ᩿䛻䜘䛳䛶ಖ඲䜢⾜䛖≧ែᇶ
‽ಖ඲ 䠄Condition-based Maintenance/ ௨ᚋ CBM䠅 䛜୺䛺ᡭἲ
䛸䛺䜛䚹 䝉䞁䝃䜔䚸䝡䝑䜽䝕䞊䝍ฎ⌮䜢䛿䛨䜑䛸䛧䛯᭱᪂ᢏ⾡䛾
౑⏝䛜䚸㧗ᗘ䛻ຠ⋡໬䛥䜜䛯ಖ඲䜢ྍ⬟䛻䛧䚸䛣䛾䜘䛖䛺ಖ඲
᪉ᘧ䛿 1980 ᖺ௦䛛䜙⌧ᅾ䛻䛛䛡䛶ᗈ䛜䛳䛶䛔䜛䚹
1960
1970
1980
1990
2000 ~
┠ⓗ
ቯ䜜䛯䜒䛾䛾
ಟ⌮
䜰䝧䜲䝷䝡䝸䝔䜱ྥୖ
䜘䜚ప䝁䝇䝖䛷タഛᑑ࿨
ᘏ㛗
䜰䝧䜲䝷䝡䝸䝔䜱 䞉 ಙ㢗ᛶ 䞉 Ᏻ඲ᛶ 䞉 ᶵჾᛶ⬟ྥୖ
䝷䜲䝣䝃䜲䜽䝹䝁䝇䝖䠄LCC䠅 ຠ⋡䛾㏣ồ
タഛᑑ࿨ᘏ㛗
ಖ඲᪉ᘧ
䠄⪃䛘᪉䠅
Reactive
Maintenance
஦ᚋಖ඲䠄䍦 SDM䠅
> ᨾ㞀ᚋ䛻ಖ඲
䚷
Preventative
Maintenance䚷
ண㜵ಖ඲
> ᨾ㞀䛾Ⓨ⏕๓䛻
ಖ඲䚷
Predictive
Maintenance
ᡭసᴗ 䞉ேຊ
Time-based Maintenance
Condition-based Maintenance䚷
> ᨾ㞀䛾᭷↓䛻㛵ಀ䛺
䛔ᐃᮇ᳨ᰝ 䞉 ಟ⧋䚷
> 䠄⤒㦂 䞉 䜹䞁䛻ᇶ䛵䛟
デ᩿䛻䜘䜛 CBM 䜒
ྵ䜐䠅
> 䝉䞁䝃䝛䝑䝖䝽䞊䜽 䞉 ≧ែ┘ど䝅䝇䝔䝮䛸䝕䞊䝍ศᯒ䛻
ᇶ䛵䛟ᨾ㞀ண඙デ᩿
> ᨾ㞀䝰䞊䝗䛸ᙳ㡪䛾ゎᯒ 䞉 䝸䝇䜽⟶⌮ศᯒ 䞉 䜰䝉䝑䝖䝬䝛䝆
䝯䞁䝖
㧗ᗘ
IT 䝅䝇䝔䝮䛻䜘䜛䝡䝑䜾䝕䞊䝍ฎ⌮䚷䛺䛹
>
᪉ἲ 䞉
ᡭẁ
᫬㛫ᇶ‽ಖ඲ (TBM䠅
ண▱ಖ඲
> ண඙䜢ᥗ䜣䛷
ᨾ㞀Ⓨ⏕䜢ண
▱䛧䚸᭱㐺䛺
᫬ᮇ䛻ಖ඲
Proactive
Maintenance䚷
Reliability-centered
Maintenance 䠄RCM䠅
✚ᴟಖ඲ 䞉 ᨵⰋಖ඲ ಙ㢗ᛶ୰ᚰಖ඲
䚷
> ᨾ㞀䛾᰿ᮏཎᅉ
> せồಙ㢗ᛶ䛤
䜢┘ど 䞉 Ⓨぢ䛧䚸
䛸䛻ಖ඲ᡭἲ
஦๓䛻㝖ཤ
䜢⤌䜏ྜ䜟䛫䚸
LCC 䜢᭱㐺໬
≧ែᇶ‽ಖ඲䠄CBM䠅
ฟᡤ 䠖 䝻䞊䝷䞁䝗 䞉 䝧䝹䜺䞊
ROLAND BERGER STRATEGY CONSULTANTS
3
THINK ACT
ḟୡ௦䝯䞁䝔䝘䞁䝇䛾䛒䜚᪉
B
➨୕ୡ௦䛾ಖ඲᪉ᘧᑟධ≧ἣ
䝖䝸䜺䞊 䠄ಖ඲᪉ᘧ䛾ኚ᭦䛜⾜䜟䜜䜛䛝䛳䛛䛡䠅
1 ᨾ㞀䛾」㞧໬䛸ಖ඲㈝⏝䛾㧗㦐
2 䜾䝻䞊䝞䝹໬䛻䜘䜛➇த⃭໬
1990
䞉 ప䝁䝇䝖໬
䝡䝑䜾䝕䞊䝍ฎ⌮
ᢏ⾡䛾㐍ᒎ
2000 ~
ᐇ⌧ᛶྥୖ
1980
5 䝉䞁䝃䛾ᢏ⾡㐍໬
ᙉ叟叫
1970
ᙉ叟叫
A ಖ඲㈝⏝䛜㔜䛔䛾䛷Ᏻ䛟䛧䛯䛔
B タഛ೵Ṇ䛻䜘䜛䝎䝯䞊䝆䛜኱䛝
1960
ᙉ叟叫
ಖ඲ྜ⌮໬䝙䞊䝈ᙉ䠅
ᙉ叟叫
䝙䞊䝈 䠄ୗグ≉ᚩ䛾ᴗ⏺䛷
3 ᪤Ꮡタഛ䛾⪁ᮙ໬
4 ಖ඲⟶⌮⪅䛾୙㊊
䛔䛾䛷✌ື⋡䜢㧗䛟䛧䛯䛔
叩叫㧗ᗘ双ኚ໬
⯟✵
Ⓨ㟁 䞉 ▼Ἔ 䞉 䜺䝇
〇㕲 䞉 〇⣬ 䞉 ⮬ື㌴ 䞉
䜲䞁䝣䝷䠄Ḣᕞ䝯䞊䜹䞊䠅
䜲䞁䝣䝷䠄᪥⣔䝯䞊䜹䞊䠅
ண㜵ಖ඲᥇⏝ẚ⋡㧗䛔
ண▱ಖ඲᥇⏝ẚ⋡㧗䛔
ฟᡤ :䝻䞊䝷䞁䝗 䞉 䝧䝹䜺䞊
඲䜢ᑟධ䛧䚸኱ᖜ䛺ಖ඲䝁䝇䝖๐ῶ䜢㐙䛢䛯䚹౛䛘䜀⡿㌷䛷䛿䚸
1970 䡚 90 ᖺ௦䛻䛛䛡䛶ண▱ಖ඲䜢ᑟධ䛧䚸⇞ᩱ㈝ 䞉 ே௳㈝
䛜኱ᖜ䛻㧗㦐䛩䜛஦ᴗ⎔ቃୗ䛷䜒ಖ඲䝁䝇䝖䜢⥔ᣢ䛩䜛䛣䛸䛻
ᡂຌ䚹 䜎䛯䚸RCM 䛾ᑟධ䛻䜘䜚䚸28᪥࿘ᮇ 䞉 56᪥࿘ᮇ䛻ᐇ᪋
䛩䜛ಖ඲సᴗ䛾ᡤせ᫬㛫䜢኱ᖜ▷⦰䛧䚸ᖺ㛫ಖ඲᫬㛫䜢 3 ศ
䛾 1௨ୗ䛻๐ῶ䛧䛯䚹 C
⯟✵ᴗ⏺䛻⥆䛔䛶䚸➨୕ୡ௦ಖ඲᪉ᘧ䛾ᑟධ䛻╔ᡭ䛧䛯
䛾䛿㟁ຊᴗ⏺䛷䛒䛳䛯䚹 䛭䜒䛭䜒䚸㟁ຊᴗ⏺䛷䛿㧗✌ാ⋡䛾
⥔ᣢ䛜㠀ᖖ䛻㔜せ䛺⤒Ⴀᣦᶆ䛸䛺䛳䛶䛔䜛䚹 ᨾ㞀䛻䜘䜛✌ാ
⋡పୗ䛿኱䛝䛺ᦆኻせᅉ䛸䛺䜛䛣䛸䛻ຍ䛘䚸ಙ㢗ᛶ䛾ほⅬ䛛䜙
䜒㐠㌿䜢䛷䛝䜛㝈䜚Ṇ䜑䛺䛔䛣䛸䛜➇தຊ䛾᰿ᖿ䛸䛺䜛䚹 䛭䜜
䜖䛘䚸ಙ㢗ᛶ䛿☜ಖ䛧䛴䛴䚸✌ື䜢Ṇ䜑䜛 SDM 䠄 䝅䝱䝑䝖䝎䜴
䞁䝯䞁䝔䝘䞁䝇䠅 䛾࿘ᮇ䜢䛷䛝䜛㝈䜚㛗䛟䛧䛯䛔䛸䛔䛖䝙䞊䝈䛜Ꮡ
ᅾ䛧䛶䛔䛯䚹
ಖ඲㈝㧗㦐䜔✺Ⓨᨾ㞀䛾ቑຍ䚸䜾䝻䞊䝞䝹໬䛻䜘䜛➇த⃭
໬䛻ᑐ䛩䜛ၥ㢟ព㆑䛜㢧ᅾ໬䛧䛶䛔䛟䛣䛸䛻క䛔䚸1980 ᖺ௦
䛛䜙 1990 ᖺ௦䛻䛛䛡䛶㟁ຊᴗ⏺ྛ♫䛿䚸ಖ඲䛾ぢ┤䛧䛻㋃
䜏ษ䛳䛯䚹 㧗ᗘ໬䛧䛯ಖ඲᪉ᘧᑟධ䛾⤖ᯝ䚸ከ䛟䛾ᑟධ௻ᴗ
䛷㠀ᖖ䛻኱䛝䛺䝁䝇䝖๐ῶ䛜㐩ᡂ䛥䜜䛯䚹 䛣䜜䛿䚸ண▱ಖ඲ 䞉
RCM䛾䝁䝇䝖๐ῶຠᯝ䛻ᣐ䜛䛸䛣䜝䛜኱䛝䛔䚹⡿㟁ຊᴗ⏺䛷䛿䚸
஦ᚋಖ඲ 䞉 ண㜵ಖ඲䛸ண▱ಖ඲ 䞉 RCM 䛾ಖ඲䝁䝇䝖䜢ẚ㍑䛩
䜛䛸䚸⣙ 2 ศ䛾 1௨ୗ䛸䛺䛳䛶䛔䜛䚹
஦ᐇ䚸⡿ Duke Energy 䛷䛿䚸⡆␎໬ RCM 䜢 McGuire Ⓨ㟁ᡤ
䛷⾜䛔䚸䝥䝷䞁䝖ᑑ࿨ᮇ㛫୰䛾ಖ඲䝁䝇䝖䜢 36 ൨෇๐ῶ䛩䜛䛣
䛸䛻ᡂຌ䛧䛯䚹
䜎䛯䚸 ௖ EdF 䛷䛿䚸 ඲Ⓨ㟁ᡤ 58 ᇶ䛾䛭䜜䛮䜜 50 ⣔⤫䛻
RCM 䜢㐺⏝䛧䚸ಖ඲䝁䝇䝖䜢⣙ 15 䡚 20 % ๐ῶ䚹 䛭䛾㢠䛿 97
ᖺ䛻 46 ൨෇䚸2000 ᖺ䛻䛿ィ 70 ൨෇䛻䜒ୖ䛳䛯䚹 䛭䛾ᚋ䜒
4
RCM 䜢⥅⥆ᐇ᪋䛧䚸ᨾ㞀ᒚṔ䛸ಙ㢗ᛶ䝕䞊䝍䛾䝣䜱䞊䝗䝞䝑䜽
䜢⾜䛔䚸⥅⥆ᨵၿ䛧䛶䛔䜛䚹 䛭䛾௚䚸DTE Energy 䛜 タഛ඲య
䛷ᖺ 2 , 000 ୓䝗䝹௨ୖ䛾๐ῶ䚸PSEG 䛜 ಖ඲㈝⏝඲య䛾 10 %
䜢๐ῶ䚸䛭䛧䛶 Entergy 䛜 ᢞ㈨㢠 1 䝗䝹ᙜ䛯䜚ᖺ 8 䝗䝹䛾฼┈
䠄 ROI䠅 䜢ாཷ䛩䜛䛺䛹䚸䛒䜙䜖䜛௻ᴗ䛜ண▱ಖ඲ᑟධ䛻䜘䜛䝁
䝇䝖๐ῶ䛻ᡂຌ䛧䛶䛔䜛䚹
䛭䛧䛶䚸᭱㏆䚸➨୕ୡ௦䛾ಖ඲᪉ᘧ䛻㛵ᚰ䜢ᙉ䜑䛶䛔䜛䛾
䛜䚸䝯䞊䜹䞊䜔䜲䞁䝣䝷௻ᴗ䛷䛒䜛䚹 2000 ᖺ௦௨㝆䚸⯟✵ᴗ⏺
䜔㟁ຊᴗ⏺䛻ḟ䛔䛷䚸䝯䞊䜹䞊䜔䜲䞁䝣䝷௻ᴗ䛻䛚䛔䛶ᨵ䜑䛶
䛣䜜䜙䛾ಖ඲᪉ᘧ䛻㛵ᚰ䛜㧗䜎䛳䛶䛔䜛⫼ᬒ䛻䛿䚸」ᩘ䛾䝖䝸
䜺䞊䛾Ꮡᅾ䛜䛒䜛䚹 ලయⓗ䛻䛿䚸ᨾ㞀䛾」㞧໬䛸ಖ඲㈝⏝䛾
㧗㦐䚸䜾䝻䞊䝞䝹໬䛻䜘䜛➇த⃭໬䚸᪤Ꮡタഛ䛾⪁ᮙ໬䚸ಖ
඲⟶⌮⪅䛾୙㊊䚸䝉䞁䝃䛾ᢏ⾡㐍໬ 䞉 ప䝁䝇䝖໬䜔䝡䝑䜾䝕䞊
䝍ฎ⌮ᢏ⾡䛾㐍ᒎ䛺䛹䛜䛭䛾せᅉ䛸䛧䛶ᣲ䛢䜙䜜䜛䚹
Ḣᕞ䛾ඛ㐍䝯䞊䜹䞊䛾୍㒊䛿䚸ண▱ಖ඲䜢┠ⓗ䛸䛧䛶㧗ᗘ
䛺 CBM 䝅䝇䝔䝮䜢ᑟධ䛧䚸᪤䛻ಖ඲䝁䝇䝖䛾䠏๭㍍ῶ䛻኱䛝䛺
ຠᯝ䜢䛒䛢䛶䛔䜛䚹 ౛䛘䜀䚸䝣䜱䞁䝷䞁䝗䛾⯪⯧ 䞉 Ⓨ㟁ᡤ䛾䜶
䞁䝆䞁〇㐀䜢⾜䛳䛶䛔䜛 Wärtsilä 䛷䛿䚸CBM 䝅䝇䝔䝮䛾ᑟධ䛻
䜘䛳䛶኱ᖜ䛺䝯䞁䝔䝘䞁䝇㈝⏝๐ῶ䛾⵹↛ᛶ䜢ᐇド䛧䛯䚹 ල
యⓗ䛻䛿䚸ᆅୖ䛾୰ኸ⟶⌮ᐊ䛷䚸⯪䜔Ⓨ㟁ᡤ䛛䜙㝶᫬㏦䜙䜜
䛶䛟䜛䝕䞊䝍䜢ᇶ䛻䚸ᑗ᮶ⓗ䛺䝯䞁䝔䝘䞁䝇䛾ᚲせᛶ䛸ᑐᛂ᪉
ἲ➼䜢ศᯒ䛷䛝䜛 CBM 䝅䝇䝔䝮䜢ᑟධ䛧䛯䚹 䝉䞁䝃䛛䜙୍ᐃ
ᮇ㛫䛤䛸䛻㏦䜙䜜䜛䝕䞊䝍䛿䚸ྛ⿦⨨䛾㏻ᖖ䝕䞊䝍䛸ẚ㍑᳨
ウ䛥䜜䚸㏻ᖖ䛾ᩘ್䛛䜙ⴭ䛧䛟஋㞳䛧䛶䛔䜛ሙྜ䛿ሗ࿌䛥䜜䜛䚹
⯪䜔Ⓨ㟁ᡤ䛾䜶䞁䝆䞁䝅䝇䝔䝮䛾㐠㌿≧ἣ䛻ᛂ䛨䛶䝟䝷䝯䞊䝍
䜢᭱㐺໬䛷䛝䜛䛯䜑䚸⇞ᩱ䛾౑⏝䜢⣙ 5䠂๐ῶ䛩䜛䛣䛸䛜ྍ⬟
䛰䛸᫂䜙䛛䛻䛺䛳䛯䚹 ຍ䛘䛶䚸20䠂䛾䝯䞁䝔䝘䞁䝇㈝๐ῶ䜒༑
ROLAND BERGER STRATEGY CONSULTANTS
THINK ACT
ḟୡ௦䝯䞁䝔䝘䞁䝇䛾䛒䜚᪉
ศ䛻㐩ᡂ䛷䛝䜛䛣䛸䜒ᐇド䛥䜜䛯䚹
䜎䛯䚸䝇䜲䝇䛷䝤䝺䞊䜹䞊ฎ⌮䜢⾜䛖 ABB 䛷䜒 CBM 䝅䝇䝔䝮
䜢ᑟධ䛧䚸኱ᖜ䛺ಖ඲ᮇ㛫䛾⦰ᑠ䛻ᡂຌ䛧䛯䚹 ලయⓗ䛻䛿䚸
⊂⮬㛤Ⓨ䛧䛯 CBM 䝅䝇䝔䝮 䇾 MyRemoteCare䇿 䜢䚸䝤䝺䞊䜹䞊
⿦⨨䛺䛹䛻ᑟධ䛧䛯䚹 ABB 䛾䜶䞁䝆䝙䜰ཬ䜃䜸䝨䝺䞊䝅䝵䞁
䝏䞊䝮䛿䚸⿦⨨ୖ䛾䝉䞁䝃䛛䜙ᚓ䛯᝟ሗ䜢ᖖ᫬䝰䝙䝍䝸䞁䜾䛩
䜛䛣䛸䛷䚸ၥ㢟⟠ᡤ䛾Ⓨぢ䡚ゎỴ 䞉 ฎ⨨䜎䛷䛾ᮇ㛫䜢኱ᖜ䛻
▷⦰䛩䜛䛣䛸䛻ᡂຌ䚹 ஦๓䛻᝿ᐃ䛥䜜䜛ᨾ㞀䛾䝅䝭䝳䝺䞊䝅䝵䞁
䜔䚸ᑐᛂ䛩䜛䛯䜑䛻ᚲせ䛺ᥐ⨨䜒ண䜑᳨ウ䛧䛶䛔䜛䛣䛸䛛䜙䚸஦
ᚋಖ඲䛻ẚ䜉䚸⿵ಟసᴗ䛻䛛䛛䜛‽ഛᮇ㛫䜒๻ⓗ䛻ῶᑡ䛧䛯䚹
⯟✵ᴗ⏺䠄1970 ᖺ௦䡚䠅 䛾᪂䛯䛺ಖ඲᪉ᘧ
ᑟධ䛾ຠᯝ
C
ಖ඲㈝䜢┦ᑐⓗ䛻኱ᖜ๐ῶ
㒊 100 [䠂
ရ
58 %
๭
ྜ 50
42 %
0
1960
91 %
69 %
31 %
1970
78 %
ண▱ಖ඲
22 %
9 % ᫬㛫ᇶ‽
1980
1990
ಖ඲
ண▱ಖ඲ᑟධ䛻䜘䜚䚸⇞ᩱ㈝ 䞉 ே௳㈝䛜኱ᖜ㧗㦐䛩
䜛஦ᴗ⎔ቃୗ䜒ಖ඲䝁䝇䝖䜢䜋䛸䜣䛹ቑຍ䛥䛫䛪⥔ᣢ
㈝ 2000 [䝗䝹 /HR]
⏝
⇞ᩱ㈝ +
ே௳㈝
1000
ಖ඲䝁䝇䝖
0
1960
1970
1990
1980
ಖ඲䛻䛛䛛䜛᫬㛫䜢 3 ศ䛾 1௨ୗ䛻
> ⡿㌷䛷䛿⯟✵ᶵಖ඲䜈䛾 RCM ᑟධ䛻䜘䜚
28᪥ 䞉 56᪥࿘ᮇ䛻ᐇ᪋䛩䜛ಖ඲సᴗᡤせ
᫬㛫䜢኱ᖜ▷⦰
EA- 6 B 䜲䞁䝖䝹䞊䝎䞊 4 ᶵ 2 ᖺ㛫䛾䜲䞁䝇䝨䜽䝅䝵䞁άື
࿘ᮇ [᪥ ]
ே 䞉 ᫬㛫
ᡤせ᫬㛫
TAT 2 䠅
14
28
56
ᑟ
ධ
244
๓
ᘬ䛝Ώ䛧᫬㛫
26
93
126
194
6
2 , 704
4 , 836
6 , 552
2 , 328
30
0.5
3
5
5
2
R
C
M
ᖺ㛫ಖ඲᫬㛫
R
C
M
14
28
56
ᑟ
244
ධ
ᚋ ᘬ䛝Ώ䛧᫬㛫
ᖺ㛫ಖ඲᫬㛫
16 , 450
26
14
11
200
109
2 , 704
728
572
1 , 600
436
6 , 040
1 ) ⡿㌷䛾䝯䞁䝔䝘䞁䝇ィ⏬䛷ᐃ䜑䜙䜜䛯ᘬΏ䛧᫬䛾సᴗ
2 䠅 Turn Around Time 䠖 㐠⏝㒊㛛䜈䛾ᘬ䛝Ώ䛧᫬㛫
ฟᡤ : News䚸Plant Engineer䚸䝻䞊䝷䞁䝗 䞉 䝧䝹䜺䞊
⣙
1
3
0.5
0.5
0.5
5
14
3 . ḟୡ௦䝯䞁䝔䝘䞁䝇䛾ᑟධᡓ␎
3
௨ୖ䛾䜘䛖䛻䚸➨୕ୡ௦䛾ಖ඲యไ䛾ᩚഛ䛻䜘䜚䚸䝁䝇䝖䚸᫬
㛫䜢኱ᖜ䛻๐ῶ䛷䛝䛯஦౛䛿ᩘከ䛟Ꮡᅾ䛩䜛䛜䚸Ḣ⡿䛸ẚ㍑
䛧䛶᪥ᮏ௻ᴗ䛿ᑟධ䛜㐜䜜䛶䛔䜛䚹 䛣䜜䛿䚸䜸䝨䝺䞊䝍䞊䛜䝯
䞁䝔䝘䞁䝇䛾䛯䜑䛾䝸䝋䞊䝇䜢ᢪ䛘䛶䛧䜎䛳䛶䛔䜛䛣䛸䚸䝯䞊䜹䞊
䛜䜸䝨䝺䞊䝍䞊䜘䜚ᙅ䛔❧ሙ䛷䛒䜚䚸䝯䞁䝔䝘䞁䝇᪉ἲ䛾୺ᑟ
ᶒ䜢ᥱ䜜䛶䛔䛺䛔䛣䛸䛜୺せᅉ䛸䛺䛳䛶䛔䜛䚹 ಖ඲యไ䛾ぢ
┤䛧䛿䚸䜾䝻䞊䝞䝹䛷➇த䛻ᡴ䛱຾䛶䜛ᙉ㠌䛺⤒Ⴀయຊ䜢⠏䛝
ୖ䛢䜛䛯䜑䛻㔜せ䛺せ⣲䛷䛒䜛䛯䜑䚸᪥ᮏ௻ᴗ䛿➨୕ୡ௦䛾
ಖ඲యไᑟධ䛻ྥ䛡䛯ᡓ␎ᵓ⠏䛜ᚲせ䛺ᒁ㠃䜢㏄䛘䛶䛔䜛䚹
ಖ඲యไぢ┤䛧䛻䜘䛳䛶䛂㧗Ỉ‽䛾 LCC䠄䝷䜲䝣䝃䜲䜽䝹䝁䝇䝖䛃
䜔 䛂㧗䛔✌ാ⋡䛃䚸䛭䛧䛶 䛂㧗䛔㐠㌿ရ㉁䛃 ➼䛜ᐇ⌧䛧ᚓ䜛䚹 䛣
䜜䜙䛿䚸䜎䛥䛻ಖ඲᪉ᘧ䛜㐍໬䛧䛶䛝䛯┠ⓗ䛭䛾䜒䛾䛷䛒䜚䚸ಖ
඲䛾ᮏ㉁䛷䛒䜛䚹 䛣䜜䜙䛾せ⣲䛻ຍ䛘䚸ಖ඲యไ䛾ぢ┤䛧䛿
䛂᪂䛯䛺䝡䝆䝛䝇䛾ᰕ䛃 䜢⋓ᚓ䛩䜛ዎᶵ䛸䛺䜚ᚓ䜛䚹 䛺䛬䛺䜙䚸
ຠ⋡ⓗ䛺ಖ඲䝜䜴䝝䜴䛿䚸䛭䜜䛭䛾䜒䛾䛻౯್䛜䛒䜚䚸䝟䝑䜿䞊
䝆໬ 䞉 እ㈍䛧䚸䝯䞁䝔䝘䞁䝇䝡䝆䝛䝇䛸䛧䛶እὀ㟂せ䜢ྲྀ䜚㎸䜐
వᆅ䛜䛒䜛䛯䜑䛰䚹
ణ䛧䚸┠ᣦ䛩ጼ䜢タᐃ䛧䛶䜒䚸䛭䜜䜢ᐇ⌧䛩䜛䛯䜑䛻䛿㉸䛘
䜛䜉䛝䝝䞊䝗䝹䛜䛒䜛䚹 ලయⓗ䛻䛿䚸ಖ඲䛾ྲྀ䜚⤌䜏⮬య䛾
ᨵၿ䛻ඛ❧䛱䚸䛂ᡓ␎㠃䛃 ཬ䜃 䛂䜲䞁䝣䝷㠃䛃 䛾ぢ┤䛧䛻┠䜢ྥ
䛡䜛ᚲせ䛜䛒䜛䚹
䜎䛪 䛂ᡓ␎㠃䛃 䛻䛴䛔䛶䛷䛒䜛䚹 䛣䜜䛿䚸┠ⓗ䛻༶䛧䛶ព࿡
䛒䜛ᢞ㈨䜢䛩䜛䛯䜑䛻㔜せ䛺㡯┠䛷䛒䜛䚹 ಖ඲ᡓ␎䛜᭕᫕䛺
䜎䜎୰㌟䛾ᨵၿ䛻ධ䛳䛶䛧䜎䛘䜀䚸┠ᣦ䛩ጼ䛻⤖䜃䛴䛛䛺䛔
ᢞ㈨䜢䛧䛶䛧䜎䛖ᜍ䜜䛜䛒䜛䛯䜑䛰䚹 㜌㞼䛻㧗ᗘ䛺ᢏ⾡䜢ᑟධ
䛩䜜䜀䛔䛔䛸䛔䛖ヂ䛷䛿䛺䛟䚸䛂┠ᣦ䛩ጼ䛃 䜢ᐇ⌧䛩䜛䛻ᙜ䛯䛳
䛶ຠ⋡ⓗ䛺ಖ඲యไ䛾ᨵၿ䛜⫢せ䛷䛒䜛䚹
ḟ䛻䛂䜲䞁䝣䝷㠃䛃 䛻䛴䛔䛶䛰䛜䚸䛣䜜䛿ᡓ␎䜢⤮㣰䛻⤊䜟䜙
䛫䛪䚸ㄽ⌮䛾䜏䛺䜙䛪⌧ᐇ䛸䛧䛶䜒ຠ⋡ⓗ䛺ಖ඲᪉ᘧ䜢ᐇ⌧
䛩䜛䛻ᙜ䛯䛳䛶㔜せ䛺㡯┠䛷䛒䜛䚹 䜒䛧䜒ྲྀ䜚⤌䜏䛾ᐇ⾜⌧ሙ
䜢ᨭ䛘䜛䜲䞁䝣䝷䛜ᩚ䛳䛶䛔䛺䛡䜜䜀䚸౛䛘ᡓ␎䛹䛚䜚䛻ಖ඲
యไ䛾ᨵၿ䜢⾜䛳䛯䛸䛧䛶䜒᝿ᐃ䛹䛚䜚䛾ຠᯝ䛜ᚓ䜙䜜䛺䛔䚹
䛹䜣䛺䛻⣲ᬕ䜙䛧䛔ಖ඲᪉ᘧ䜢ᑟධ䛧䛯䛸䛧䛶䜒䚸䛭䜜䛜⤖ᯝ
䛸䛧䛶௻ᴗ䛻ᜠᜨ䜢䜒䛯䜙䛥䛺䛡䜜䜀ព࿡䛜䛺䛔䚹
䛷䛿䚸䛹䛾䜘䛖䛻 䛂ᡓ␎㠃䛃 䛭䛧䛶 䛂䜲䞁䝣䝷㠃䛃 䛾ぢ┤䛧䜢㐍
䜑䛶䛔䛟䜉䛝䛺䛾䛛䚹 䛣䛣䛷䛿䚸ྛ䚻䛻㛵䛧䛶⪃៖䛩䜉䛝䝫䜲䞁
䝖䜔䚸ලయⓗ䛺ᐇ⌧᪉ἲ䛾䜸䝥䝅䝵䞁䛻䛴䛔䛶㏙䜉䛶䛔䛝䛯䛔䚹
䜎䛪䚸䛂ᡓ␎㠃䛃 䛻䛴䛔䛶䛰䛜䚸ຠ⋡ⓗ䛻ᢞ㈨䛩䜛䛯䜑䛻䛿
ಖ඲ᡓ␎䛾ᵓ⠏䜢⤒䛶䚸ᨵၿ䛩䜉䛝ෆᐜ䜢ぢᴟ䜑䛶䛔䛟䛣䛸
䛜ᚲせ䛷䛒䜛䚹
ᡓ␎䛾᪉ྥᛶ⟇ᐃ䛾㝿䛻ぢᴟ䜑䜛䜉䛝㡯┠䛸䛧䛶䛿䚸኱䛝䛟
2 䛴䛒䜛䚹
1 䛴┠䛿䚸LCC䜢᭱ᑠ໬䛷䛝䜛᭱㐺䛺ಖ඲᪉ᘧ䛾ぢᴟ䜑䛷䛒
䜛䚹 䛭䜒䛭䜒䚸᥇⏝䛩䜉䛝ಖ඲᪉ᘧ䛿䚸㒊఩䚸ᆅᇦ䛺䛹䛻䜘䜚኱
䛝䛟␗䛺䜛䛯䜑䚸䛭䜜䜙䜢ಖ඲᪉ᘧ䛾Ỵᐃ䛻㝿䛧䛶⪃៖䛩䜛䛣䛸
䛿䚸ᚲ㡲䛸䛺䜛䚹 䛭䜜䛻ຍ䛘䛶䝁䝇䝖䛸ಙ㢗ᛶ䛾䝖䝺䞊䝗䜸䝣䚸඲
♫䛸䛧䛶䛾ᡓ␎ⓗほⅬ䚸ಖ඲యไ䛾඲య᭱㐺䛾ほⅬ䛛䜙䜒᳨ウ
䜢⾜䛖䛣䛸䛷䚸᭱㐺䛺ಖ඲᪉ᘧ䜢ぢᴟ䜑䜛䛣䛸䛜䛷䛝䜛䛾䛷䛒䜛䚹
ROLAND BERGER STRATEGY CONSULTANTS
5
THINK ACT
ḟୡ௦䝯䞁䝔䝘䞁䝇䛾䛒䜚᪉
D
ಖ඲䝁䝇䝖๐ῶ䛻క䛖䝝䞊䝗䝹
┠ᣦ䛩ጼ > LCC 䛾๐ῶ
2
> ✌ാ⋡䛸㐠㌿ရ㉁䛾ྥୖ
ྲྀ䜚⤌䜏䛾ᐇ⾜⌧ሙ䜢ᨭ䛘䜛䜲䞁䝣䝷䛜ᩚ䛳䛶
䛚䜙䛪䚸᝿ᐃ䛹䛚䜚䛾ຠᯝ䛜ฟ䛺䛔
> "᪥ᮏ௻ᴗ䛻䜘䛟䛒䜛䛜䚸⌧⤌⧊䛻ྜ䜟䛫䛶䝅䝇䝔䝮䜢
ᵓ⠏䛧䛶䛧䜎䛔䚸ᡭసᴗ䛜ᶵᲔ໬䛥䜜䜛䛰䛡䛷䚸ಖ඲
䝥䝻䝉䝇䛾ຠ⋡໬䛻䛴䛺䛜䜙䛺䛔 " 䠄䝧䞁䝎䞊䠅
> " 㐠⾜ 䞉 Ᏻ඲䛾☜ಖ䛾䜏䜢ၥ䜟䜜䚸䝁䝇䝖๐ῶ䛜ホ౯
䛥䜜䛺䛔 " 䠄䜶䝛䝹䜼䞊ᴗ⏺䠅
> " ពᛮỴᐃ䝥䝻䝉䝇䛜୙᫂☜䛺䛯䜑䚸䝕䞊䝍䛷ᨾ㞀䛾
ண඙䜢䜻䝱䝑䝏䛧䛯䛸䛧䛶䜒䚸ᑐᛂ䛾᭱⤊ⓗ䛺ពᛮ
Ỵᐃ䛜䛥䜜䛺䛔 " 䠄䜶䝛䝹䜼䞊ᴗ⏺䠅
┠ᣦ䛩ጼ䛾䝝䞊䝗䝹䛸
䛺䜛ྍ⬟ᛶ䛜㧗䛔
1
ಖ඲䛾ྲྀ䜚⤌䜏⮬య䛾ᨵၿ
> ಖ඲᪉ᘧ䜢ኚ᭦䠄ண㜵ಖ඲䛛䜙ண▱ಖ඲䜈䚸䛺䛹䠅
> ಖ඲ᡭἲ䜢ኚ᭦䠄TBM 䛛䜙 CBM 䜈䚸䛺䛹䠅
> ಖ඲࿘ᮇ䜢ኚ᭦䠄TBM 䛾ண㜵ಖ඲䛻䛚䛡䜛࿘ᮇ䜢䚸
6 䞄᭶䛛䜙 12 䞄᭶䜈ᘏ㛗䚸䛺䛹䠅
ಖ඲ᡓ␎䛜᭕᫕䛺䜎䜎䚸୰㌟䛾ᨵၿ䛻ධ䛳䛶
䛧䜎䛔䚸┠ᣦ䛩ጼ䛻⤖䜃䛴䛛䛺䛔ᢞ㈨䜢䛧䛶䛧䜎䛖
> " 㧗䛔䝁䝇䝖䛾䛛䛛䜛㧗ᗘ䛺≧ែ┘ど䝅䝇䝔䝮䜢䚸୍ᚊ䛻
ᑟධ䛩䜛䛰䛡䛷䛿䚸ᢞ㈨䛻ぢྜ䛳䛯ຠᯝ䜢䛒䛢䜙䜜䛺䛔 "
䠄䝧䞁䝎䞊䠅
> " ᚭᗏ䛧䛯ண㜵ಖ඲䛷䛒䜛䛣䛸䛜௜ຍ౯್䛾タഛ䛻ᑐ䛧䛶䚸
ᨾ㞀☜⋡䛻䛾䜏ᇶ䛵䛟ண▱ಖ඲䜢᥇⏝䛩䜛䛸䚸ಙ㢗ᛶ䛜
పୗ䛧䛶䛧䜎䛖䛣䛸䜒 " 䠄㐠㍺ᴗ⏺䠅
ฟᡤ :䝻䞊䝷䞁䝗 䞉 䝧䝹䜺䞊ㄪᰝ
2 䛴┠䛿䚸ඃඛⓗ䛻ᨵၿ䛻ྲྀ䜚⤌䜐䜉䛝㒊఩ 䞉 䜰䜲䝔䝮䛾
ぢᴟ䜑䛷䛒䜛䚹 ౛䛘䜀䚸䝸䜰䝹䝍䜲䝮≧ែ┘ど䝅䝇䝔䝮䛿䚸඲
䜰䜲䝔䝮䛻㐺⏝䛩䜛䛸ᢞ㈨䝁䝇䝖䛜㊴䛽ୖ䛜䜛䛯䜑䚸ᚲせ⟠ᡤ
䜢ぢᴟ䜑䛶ᑟධ䛩䜛ᚲせ䛜䛒䜛䚹 ୍᪉䚸䜰䝗䝩䝑䜽䛺ᨵၿ䛾䜏
䛷䛿䚸඲య᭱㐺䛺ಖ඲యไ䛾ᵓ⠏䛻䛿⮳䜜䛺䛔䚹 䛭䛾䛯䜑䚸
඲యീ䜢ぢΏ䛧䚸㒊఩ 䞉 䜰䜲䝔䝮ẖ䛻ᨵၿ䛻ྲྀ䜚⤌䜐㝿䛾ඃ
ඛ㡰఩௜䛡䜢䛩䜉䛝䛺䛾䛷䛒䜛䚹
䛣䛾䜘䛖䛻ៅ㔜䛺᳨ウ䜢⤒䛯ୖ䛷䛾ぢ┤䛧 䞉 ᑟධ䛜ᚲせ䛸䛺
䜛ಖ඲᪉ᘧ䛷䛒䜛䛜䚸RCM 䛿䛣䜜䜢య⣔ⓗ䛻ᐇ᪋䛩䜛୍䛴䛾
䜸䝥䝅䝵䞁䛷䛒䜚䚸LCC 䜢᭱ᑠ໬䛩䜛ᡭἲ䛸䛧䛶ከ䛟䛾ᐇ⦼䜢䜒
䛴䚹 RCM 䛾ᐇ᪋ᡭ㡰䛸䛧䛶䛿䚸䜎䛪ᨾ㞀䝕䞊䝍䜢཰㞟䚸㔜せ
ᗘ䜢ุู䛧䚸ᨾ㞀Ⓨ⏕㐣⛬䜔᳨▱᪉ἲ䜢ᩚ⌮䛩䜛䚹 ḟ䛻ᶵ
ჾ䛾ຎ໬ 䞉 ᨾ㞀䝯䜹䝙䝈䝮䜢ᢕᥱ䛧䛯ୖ䛷ᑐ㇟ᶵჾ䜢Ỵᐃ䛧䚸
RCM 䜢ᐇ᪋䛩䜛䚹 ලయⓗ䛻䛿䚸ᨾ㞀䛾ෆᐜ 䞉 ᙳ㡪 䞉 䝸䝇䜽䜢
ᢕᥱ䛾ୖ䚸ྛᨾ㞀䛻䝸䝇䜽᤼㝖᪉ἲ 䞉 ᨾ㞀☜⋡㍍ῶ᪉ἲ䛜䛒
䜛䛛䜢᳨ウ䛧䚸 ᭱㐺䛺ಖ඲᪉ᘧ 䞉 ࿘ᮇ䜢Ỵᐃ䛩䜛䚹 䛭䛧䛶䚸
᭱⤊ⓗ䛻㒊ရ䝺䝧䝹䛷䛾᭱㐺ಖ඲᪉ᘧ䜢Ỵᐃ䛧䚸ಖ඲ィ⏬
䜢⟇ᐃ䚸LCC 䛾ヨ⟬䜢⾜䛖䚹
RCM 䛾ᑟධ䛻䜘䛳䛶ᮇᚅ䛷䛝䜛ຠᯝ䛸䛧䛶䛿䚸᪋タ䛾✌ാ
⋡ 䞉 䝁䝇䝖ຠ⋡䛾ྥୖ䚸ᨾ㞀 䞉 ಖ඲䛾▱ぢ㞟⣙䚸䛭䛧䛶ᢸᙜ⪅
䛾䝰䝏䝧䞊䝅䝵䞁 䞉 䝏䞊䝮䝽䞊䜽ྥୖ䛺䛹䛜ᣲ䛢䜙䜜䜛䚹
ḟ䛻䚸䛂䜲䞁䝣䝷㠃䛃 䛾ぢ┤䛧䛻䛴䛔䛶᳨ウ䛩䜛䚹 䜲䞁䝣䝷㠃
䛷䛾䝝䞊䝗䝹䛿䚸ಖ඲ᡭἲᨵ㠉䜢⾜䛖ୖ䛷䛾䝪䝖䝹䝛䝑䜽䛸䛺䜛
ྍ⬟ᛶ䛜㧗䛔䚹 䜎䛯䚸ᨵၿ䛾ຠᯝ䜢ᐇ⌧䛩䜛䛯䜑䛻䛿䚸⌧ሙ
䜢ᕳ䛝㎸䜣䛷䛾䜲䞁䝣䝷ぢ┤䛧䛜ᚲ㡲䛷䛒䜛䚹
䜲䞁䝣䝷ᩚഛ䛾㝿䛻ぢᴟ䜑䜛䜉䛝㡯┠䜒኱䛝䛟 2 䛴䛷䛒䜛䚹
1 䛴┠䛿䚸ᨵၿ䛩䜉䛝䜲䞁䝣䝷䛾ぢᴟ䜑䛷䛒䜛䚹 ⤌⧊䜔ไᗘ
䛺䛹䛾䜲䞁䝣䝷䛜䚸ಖ඲䛾ྲྀ䜚⤌䜏ᨵၿ䜢ᨭ䛘䜛ෆᐜ䛸䛺䛳䛶
6
䛔䛺䛡䜜䜀䚸䛭䜜䜙䜢ᨵၿ䛧䛺䛔㝈䜚䚸ಖ඲యไぢ┤䛧䛾ຠᯝ
䜢ᐇ⌧䛷䛝䛺䛔䚹 ⤌⧊䚸ไᗘ 䞉 ホ౯䚸ពᛮỴᐃ䝥䝻䝉䝇䚸䝕䞊
䝍⟶⌮䛺䛹䛾䜲䞁䝣䝷䛾ぢ┤䛧䛸䚸ಖ඲యไᨵၿ䛾ྲྀ䜚⤌䜏䛜
୍య䜢䛺䛳䛶䛿䛨䜑䛶䚸ಖ඲యไぢ┤䛧䛾ຠᯝ䛜ᐇ⌧䛷䛝䜛
䛾䛷䛒䜛䚹
2 䛴┠䛿䚸⌧ሙ䝇䝍䝑䝣䛾༠ຊ䜢ᚓ䜛䛯䜑䛾㓄៖ 䞉 ᕤኵ䛾
ぢᴟ䜑䛷䛒䜛䚹 ಖ඲ᡭἲ䛾ᨵၿ䛜䚸⌧ሙ䛾཯Ⓨ䜢ᣍ䛝䜔䛩䛔
䛣䛸䛿᝿ീ䛻㞴䛟䛺䛔䛷䛒䜝䛖䚹 ಖ඲⌧ሙ䛾௦⾲⪅䛾୰䛻䛿䚸
⌧ሙ䛜䝕䞊䝍䜢㋃䜎䛘䛶㐺ษ䛻ពᛮỴᐃ 䞉 ุ᩿䛷䛝䜛䛛䚸኱
㔞䛾䝕䞊䝍䛻ᇙ䜒䜜䛶䛧䜎䛖䛾䛷䛿䛺䛔䛛䚸䛸ᠱᛕ䜢♧䛩ኌ䜒
ከ䛔䚹 ஦ᐇ䚸⡿ᅜ㕲㐨䛷䛾 RCM ᑟධ䝥䝻䝆䜵䜽䝖ཧຍ⪅䜈䛾
䜲䞁䝍䝡䝳䞊䛷䛿䚸⌧ሙ䝇䝍䝑䝣䛾䝸䝔䝷䝅䞊Ḟዴ䚸⌧ሙ䛾㠀༠
ຊ䛜኱䛝䛺䝝䞊䝗䝹䛸䛧䛶ᣦ᦬䛥䜜䛯䚹 ⌧ሙ䛾ኌ䜢ჶ䜏○䛟䜘
䛖䛺䝪䝖䝮䜰䝑䝥䝥䝻䝉䝇䜢㔜ど䛧䚸䝫䝆䝔䜱䝤䛺䝃䜲䜽䝹䛜ᅇ䜛
䜲䞁䝣䝷䜢ᵓ⠏䛩䜛䛣䛸䛷䚸ಖ඲యไ䛾ぢ┤䛧䛿෇⁥䛻㐍䜑䜛
䛣䛸䛜ྍ⬟䛸䛺䜛䛾䛷䛒䜛䚹 D
௨ୖ䚸ḟୡ௦䝯䞁䝔䝘䞁䝇䛾౯್䛸䛭䛾ᑟධᡓ␎䛻䛴䛔䛶
㏙䜉䛥䛫䛶䛔䛯䛰䛔䛯䚹 ḟୡ௦䝯䞁䝔䝘䞁䝇䛿䚸┠ᣦ䛩ጼ䜢᫂
☜䛻䛧䛶䚸ᡓ␎ⓗ䛻ᵓ⠏䛧䛶䛔䛟䛣䛸䛷㧗䛔䝁䝇䝖๐ῶຠᯝ䜢
ᮇᚅ䛷䛝䜛䚹 ᪥ᮏ௻ᴗ䛿䚸᪤䛻䝯䞁䝔䝘䞁䝇䝸䝋䞊䝇䜢♫ෆ䛻
ᢪ䛘䛶䛧䜎䛳䛶䛔䜛䛣䛸䛛䜙䚸䝊䝻䝧䞊䝇䛷┠ᣦ䛩ጼ䜢⪃䛘䚸᪂
䛯䛺ಖ඲యไ䜢ᵓ⠏䛧䛶䛔䛟䛣䛸䛻஧䛾㊊䜢㋃䜐䜿䞊䝇䛜ከ䛔
䛜䚸௒ᚋ䛾䜾䝻䞊䝞䝹䛷䛾➇தຊ☜ಖ䛾䛯䜑䛻䛿䚸ಖ඲యไ
䛾ぢ┤䛧䛿ᚲせ୙ྍḞ䛷䛒䜛䚹
ḟୡ௦䝯䞁䝔䝘䞁䝇䛾ᑟධ䛻䜘䜚䚸᪥ᮏ௻ᴗ䛾᭦䛺䜛➇தຊ
ᙉ໬ 䞉 ᡂ㛗ຊྥୖ䛜ᐇ⌧䛥䜜䜛䛣䛸䜢ษ䛻㢪䛳䛶䛔䜛䚹
ROLAND BERGER STRATEGY CONSULTANTS
THINK ACT
ḟୡ௦䝯䞁䝔䝘䞁䝇䛾䛒䜚᪉
ABOUT US
䝻䞊䝷䞁䝗䞉䝧䝹䜺䞊
䝻䞊䝷䞁䝗 䞉 䝧䝹䜺䞊䛿䝗䜲䝒䚸䝭䝳䞁䝦䞁䛻ᮏ♫䜢⨨䛝䚸䝶䞊䝻䝑䝟䜢௦⾲䛩䜛ᡓ␎❧᱌䛸䛭䛾ᐇ⾜ᨭ᥼䛻≉໬䛧䛯⤒Ⴀ
䝁䞁䝃䝹䝔䜱䞁䜾 䞉 䝣䜯䞊䝮䛷䛩䚹 1967 ᖺ䛾๰❧௨᮶䚸ᡂ㛗䜢⥆䛡䚸⌧ᅾ 2 , 400 ྡ䜢㉸䛘䜛䝇䝍䝑䝣䛸ඹ䛻䚸ୡ⏺ 36 䜹ᅜ
50 ஦ົᡤ䜢ᵓ䛘䜛䜎䛷䛻⮳䜚䜎䛧䛯䚹 ᪥ᮏ䛻䛚䛝䜎䛧䛶䛿䚸1991 ᖺ䛻䜸䝣䜱䝇䜢㛤タ䛧䚸᪥ᮏ௻ᴗཬ䜃እ㈨⣔௻ᴗ䛾⤒Ⴀ
ୖ䛾ㄢ㢟ゎỴ䛻ᩘከ䛟䛾ᐇ⦼䜢✚䜏㔜䛽䛶䛚䜚䜎䛩䚹 〇㐀䚸ὶ㏻䞉䝃䞊䝡䝇䚸㏻ಙᴗ⏺➼ᩘከ䛟䛾䝥䝻䝆䜵䜽䝖䛿䜒䛸䜘䜚䚸
5 䡚 10 ᖺᚋ䜢ண 䛩䜛ྛ✀䝖䝺䞁䝗䝇䝍䝕䜱䛾ᐇ᪋䜔Ꮫ⾡ᶵ㛵䛸䛾ඹྠ◊✲䛺䛹䜢⾜䛖䛣䛸䛻䜘䜚ᖖ䛻᭱ඛ➃䛾䝜䜴䝝䜴
䜢⵳✚䛧䛶䛚䜚䜎䛩䚹
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䝟䞊䝖䝘䞊
୰㔝䚷኱ு䚷Daisuke Nakano
ᰴᘧ఍♫ 䝻䞊䝷䞁䝗䞉䝧䝹䜺䞊
[email protected]
ᮾி኱ᏛἲᏛ㒊䜢༞ᴗᚋ䚸⡿ᅜ⣔ᡓ␎䝁䞁䝃䝹䝔䜱䞁䜾䝣䜯䞊䝮䜢⤒䛶䚸
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