iPhone Touch ID FAQ
Effective Date: February 2016
What is Touch ID?
Touch ID is Apple’s fingerprint authentication technology. You can use a fingerprint instead of your user name and
password to access Texans’ mobile app.
Will Touch ID work on Android and iPhones?
Touch ID is only available for the iPhone 5S and higher. The operating system must be iOS 7 or newer.
How does Touch ID work?
Touch ID allows you to log into Texans’ mobile app with fingerprints enabled on the mobile device. Touch ID on the
Texans’ mobile app accepts any enabled fingerprints stored on the device’s repository.
Does Touch ID prevent other users from accessing my account?
Touch ID is designed to be secure, but we don’t recommend using Touch ID if you share the phone or device passcode
with others. Anyone who knows the phone’s passcode has access to add a fingerprint on the device. Once added, that
fingerprint can be used to access your account(s) at Texans or other apps that have been set up to use Touch ID.
Who is able to access my Texans’ mobile banking app with Touch ID?
All fingerprints enrolled on the device have access to Texans’ mobile banking app.
How do I set up Touch ID?
You must first download Texans’ mobile banking app, complete enrollment and register the device. If you already have
Touch ID enabled on your device, you will be prompted to setup Touch ID the next time you log into the app.
Will Touch ID work if a user does not have fingerprints enabled for Touch ID on my device?
No. Fingerprints must be added to your device within the settings of your iPhone.
Will a password be required when using Touch ID?
No. Once Touch ID is enabled, your fingerprint is the only required login credential.
How do I disable Touch ID?
Log into the Texans mobile app banking and from the Settings menu, set the Touch ID option to “Off.”
Can I delete the fingerprints used by Touch ID?
Yes, you can un-enroll fingerprint(s) on the device under Settings. This impacts your access to all apps accessed with a
fingerprint.
Why don’t I get the Touch ID option each time I login?
The app recognizes the previous login method for each subsequent login.
If the device doesn’t recognize my fingerprint, can I still access my account?
Yes. You always have the option to login using your username and password. Simply swipe backwards when the app
asks for your fingerprint.
Is my fingerprint used by Touch ID secure?
The fingerprint is stored on the device and not in the mobile banking app. The mobile banking app does not access the
actual fingerprint during login; it simply determines if the fingerprint is valid.
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iPhone Touch ID FAQ
Effective Date: February 2016
Can an account be enabled for Touch ID on multiple devises?
No. If you have multiple online banking logins, Touch ID can only be used to support a single login per device.
What happens if my device is lost or stolen?
Contact Texans Credit Union immediately to disable Touch ID. Log into iCloud and remotely wipe your device and use
Find My iPhone app.
Why can’t I log in using Touch ID?
You may be unable to use Touch ID for several reasons.
 Make sure you are using the latest version of iOS and have a supported device
 Touch ID may not be able to read your fingerprint due to environmental factors
o Device screen and fingers must be dry
o Don’t press to quickly, firmly or move your finger during the identification process
o Moisture, lotion, sweat, oils, cuts or dry skin might affect recognition
o Certain activities can also temporarily affect Touch ID including exercise, showering, swimming, cooking
or other conditions or changes that affect your fingerprint
 If you have multiple online banking logins, Touch ID only supports a single login per device
 If you are unable to provide a valid fingerprint after three attempts, you must login with your user ID and password
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