THE MANPOWER
DEBT COLLECTION & CREDIT CONTROL COURSE
A 2 -DAY IN-HOUSE / TAILOR-MADE COURSE
ATTENDED EXCLUSIVELY BY YOUR COMPANY STAFF
So Humorous, So Short, So Effective
CONTENTS / PROGRAMME
• The challenges of the 21st century and beyond and their impact on debts
• Our debt culture
• Concepts of cash flow, inflationary erosion, VAT and their impact or relevance to debts and
finance
• How to gain bargaining and negotiating confidence through the C.I.F system
• How to collect debts effectively using the G.T.M. system
• Over 20 characteristics of difficult debtors and the over 20 counter strategies to help you
succeed against the difficult debtors
• Creating good debt/credit control systems
• Qualities of a good credit controller
• Legal aspects of debt collection
METHODOLOGY
• Lectures, Group Case Studies, Group Discussions and PowerPoint Presentations
COURSE FEE
• We shall offer a competitive fee quotation based on the location of the course
EVALUATION OF YOUR CREDIT MANAGEMENT OPERATIONS
• Manpower Services cans also visit your organization and briefly assess your credit
management systems and give you recommendations for improvement
• We shall be pleased to give you a quotation for the in-house consultancy
WHO SHOULD ATTEND YOUR 2 DAY IN-HOUSE OR 3 DAY OPEN COURSE?
• Management, Accounts, Credit Control, IT, Sales staff, Legal, Risk Analyst. In case of banks,
representative from relevant departments
SOME CLIENTS WHO HAVE BOOKED THE 2 DAY IN-HOUSE
COURSE EXCLUSIVELY FOR THEIR STAFF IN THE PAST
KENYA
Kenya Commercial Bank
Chase Bank
Toyota Kenya
Johnson Diversey
A.R.T
Atlas Copco Kenya Ltd
Barclays Bank (5 times)
Beiersdorf East Africa Ltd
Central Drug Company
Coca Cola Nairobi Bottlers
Co-operative Insurance
East African Portland Cement
Housing Finance Co. of Kenya (HFCK)
K.I.E. Informal Sector Programme/GTZ
Kenya Power & Lighting Co. Ltd
Kenya Revenue Authority
Kenya Shell Limited
Lonrho Motors East Africa Ltd
Lords Pharmaceuticals
Madison Insurance
N.H.I.F
National Bank of Kenya
NIC Bank
Rift Valley Bottlers
Securicor Security Services/G4S
Telkom Kenya
Treadsetters Tyres Ltd
Blue Shield Insurance
UGANDA
Celtel (U) Ltd
Caltex Oil (U) Ltd
Trust Bank (U) Ltd
Kobil Oil (U) Ltd
MTN (U) Ltd.
National Water &Sewerage Corporation
Quality Chemicals (U) Ltd
The Monitor Publication
The New Vision Printing & Pub. Corp.
Uganda for Development (UGAFODE)
Barclays Bank
National Microfinance Bank
TANZANIA
Business Machines Tanzania Ltd (BMTL)
Coca Cola Kwanza
CRDB Bank
Tanzania Revenue Authority (TRA)
VODACOM
Telkom Tanzania
Pride Tanzania (Microfinance)
Very many participants from all sectors have also attended the open courses across East Africa
TESTIMONIALS: WHAT OUR CLIENTS SAY
KENYA REVENUE AUTHORITY
“We have managed to improve collection as related to target
from previous average of 45%-50% to 94.5% and we expect
a steady improvement despite economic hardships faced by
the taxpayers.” ~August 1999 Course.
ATLAS COPCO
“We wish to state that we have benefited a lot from the
above course considering that we have gradually brought
our level of debtors to a manageable level as a result. We
are currently in the process of building up our Customer
Intelligence Files and upon completion; we intend to invite
you for a follow up of our debt collection strategy.”
~22nd - 23rd October 1998 Course.
LONRHO MOTORS
“The overall assessment of the course content, participation,
relevance and quality of the course material was rated as
very good by our participants. Indeed, Collection and credit
control following the in-house course conducted by
Manpower Services.
We would not hesitate to recommend Manpower Services to
any organization wishing to retain them to conduct Credit
Control and Debt Collection Course.” ~December 1998 &
February 1999 Courses.
SECURICOR
“Within 3 months of the training, the effects on our debtors
schedule was the reduction of the 90 days and above
debtors from 30% of the total monthly debt to 15% which
has further reduced to the current 9%, quite a remarkable
feat.” ~April 1998 Course.
NIC BANK
“We much appreciated your enthusiastic presentation of what
could be a rather dull subject and we feel sure that all the
participants learnt a great deal & benefited considerably from
attending the course.
We are looking forward to increase debt collection by our
agents as a result of your training.” ~May 1999 Course.
KENYA SHELL LTD
“We wish to confirm that the seminars done by yourself for us
twice last year have been very useful. All the participants who
attended have also confirmed that they learnt a lot out of the
ideas and experiences that you shared with them. Please note
that one of them also managed to collect a very old and
substantial debt using the knowledge gained from the seminar.
We would definitely recommend the above course for all
persons collecting debts in an organization.” ~Course of
September 1998.
TREADSETTERS TYRES
“We refer to the above seminar that was conducted for our
Debt Collection Department and we wish to thank you for the
same, as it has been very effective and comprehensive for
our company. It has generally changed our culture in the
approach to debt collection. Over the past three months, we
have seen considerable improvement, which is not only better
than it was but also consistent.” ~Course of November 1998.
BEIERSDORF
We thank you for the course, which was well organized, for
which the contents and presentations were above our
expectation. Thus tangible results have been realized, in
particular on cash-flow position, which are directly or indirectly
attributable to the course.” ~Course of 1999.
THE MANPOWER SERVICES GROUP
PROFILE AT A GLANCE
1.
2.
3.
HISTORY
Incorporated in 1990 with Manpower Services (K) Ltd. as the first operating company. Manpower Services (U) Ltd. followed
and lastly Manpower Services (T) Ltd. was incorporated. The Group Managing Director sits in Nairobi. Each country is
headed by a Country General Manager or Country Manager reporting to the Group Managing Director in Nairobi.
ACTIVITIES
2.1. STAFF TRAINING
Over 60,000 executives and staff trained across East Africa between 1991-2017 in open and tailor-made courses. We
have a wide range of courses.
2.2. TRAINING TOPICS
Sales, Customer Care, Supervisory Skills, Senior Management Skills, Team Building, Debt Collection, Fraud Prevention,
Performance Appraisal/Management, Strategic Planning, Pre-Retirement Training, Interviewing Skills, Negotiation Skills
plus much more. Just tell us what you need. We shall customize a course for you.
2.3. EXECUTIVE SELECTIONS / RECRUITMENTS
Manpower Services is clearly the leading executive selection and recruitment consultancy group across East Africa,
recruiting from middle to chief executives for private companies, Parastatals, NGOs and Government. Over 80,000 CEO
to lower level executives have been interviewed for clients from 1991-2017.
2.4. GENERAL CONSULTANCY
Organizational Restructuring, Job Appraisal, Salary Surveys and Research.
CONSULTANTS
Manpower Services has always maintained the highest calibre of consultants in each country plus a huge pool of over 20
Consultants and Associate Consultants in Nairobi who can fly to any country to consult or train in the area of their specialty.
BOOKING / ENQUIRY FORM FOR DEBT COLLECTION TRAINING
We are interested in the Debt Collection Course for approximately .............................. participants.
We understand the ideal maximum number per 2 days class should be 25 people.
The venue would be ...................................................................................................................................................................................................................
The proposed dates are .............................................................................................................................................................................................................
Please give us a formal facilitation quotation exclusive of venue related expenses.
Our Company / Organization Name .....................................................................................................................................................................................
P. O. Box .......................................................................................................................................................... Tel: ........................................................................
Email: ................................................................................................................................................................................................................................................
My Name: ........................................................................................................................................................................................................................................
Designation: ..................................................................................................................................................................................................................................
Signature:....................................................................................................................................................... Date: ...................................................................
TO BOOK YOUR COURSE, PLEASE CONTACT
KENYA
Training Division
Manpower Services (K) Ltd
14th Floor, Real Towers, Upper Hill
Hospital Rd, 100m from KNH next to KASNEB
P. O. Box 50736 - 00200 Nairobi
Tel: 020-2710550, 0720-765496, 0733-629960
Email: [email protected]
Website: www.manpowerservicesgroup.com
MANPOWER
SERVICES (K) LTD.
UGANDA
Training Division
Manpower Services (U) Ltd
2nd Floor, Bhatia Chambers, Plot 5
Parliament Avenue
P. O. Box 29696 Kampala, Uganda
Tel: 0752-937822, 0414-234426/7
Email: [email protected]
Website: www.manpowerservicesgroup.com
MANPOWER
SERVICES (U) LTD.
TANZANIA
Training Division
Manpower Services (T) Ltd
4th Floor, Posta House
Ohio / Ghana Street
P. O. Box 9341 Dar-es-Salaam
Tel: 0754-488922, 0624-173671
Email: [email protected]
Website: www.manpowerservicesgroup.com
MANPOWER
SERVICES (T) LTD.