JOB PROFILE
JOB TITLE: DIRECTOR, TRIBUNAL SUPPORTS
CLASSIFICATION: BUSINESS LEADERSHIP
BUSINESS UNIT: DISPUTE RESOLUTION OFFICE
POSITION # 00013269
BUSINESS AREA OVERVIEW
The Dispute Resolution Office (DRO), Justice Services Branch focuses mainly on enhancing access to justice
through justice transformation projects, including the development of user-focused alternatives to traditional
court processes and the cutting of cost, complexity and delay. This will be achieved through a shift to userfocused early resolution models, including online services. The DRO is responsible for the successful
implementation of the Tribunal Transformation Initiative (TTI). Tribunal transformation will make access to
justice easier, faster and more affordable for all British Columbians by enabling user friendly, multi-channel
access to administrative justice services in a way that enhances access, efficiency, effectiveness and fairness.
Current initiatives include the implementation of the Civil Resolution Tribunal – Tribunal Transformation
initiative, the streamlining of BC’s human rights services, and the implementation of a Public Legal Education
and Information program. The TTI is developing technology and business capabilities specifically designed to
benefit multiple tribunals.
JOB OVERVIEW
The Director, Tribunal Supports leads and directs the development, execution and evaluation of strategic
projects associated with CRT-TT. In particular, the Director will play a critical role in achieving the savings
identified in the CRT-TT business case. In particular, the person in this position will lead the work related to:
tribunal clustering, including the co-location of tribunals to reduce tribunal facilities costs; implementation of
a continuous improvement and new performance management structure between the Ministry of Justice and
administrative tribunals; budget oversight and development, including the tracking and analysis of tribunal
expenditures with a view to identifying overlap and duplication; tribunal appointments and human resource
integration, including the implementation of a more streamlined and coordinated appointments process, as
well as achieving cost savings through tribunal staff integration, and to ensure reliable program accountability.
ACCOUNTABILITIES
Required:

Lead project teams to deliver major projects that involve overseeing sub-projects and/or multiple
delivery components (e.g. training, workforce planning, leadership alignment) in accordance with
project management standards.

Develop and determines project goals, objectives, and outcomes to align with the direction of the
organization.
Career Group:
Job Family:
Role:
Revised Date:
MNGT
Management/Leadership
Professional
July 2015

Plans and manages financial requirements (e.g. budget, expenditures, overage, etc.) to support
business transformation initiatives. Recommends and implements procedures and processes to ensure
prudent management of financial and human resources.

Lead culture change and sector transformation efforts.

Establish and deliver the change management and communication strategy, goals, thought leadership,
governance, and quality assurance

Plans and coordinates projects including providing direction to project teams, prepares project
initiation documents, and determines business feasibility, project plans, schedules, time frames and
availability of resources.

Identifies opportunities to enhance services and/or reduce operational costs, evaluating and
recommending acquisition of alternate processes.

Provide advice to the Minister, Deputy Minister, Ministry Executive, senior government officials on
project status.

Determine the appropriate resourcing levels (e.g., staff, contractors, budget) to deliver the project.

Identifies and secures project-specific resources or teams.

Develops and maintains a broad range of stakeholder relationships to achieve project objectives.

Advises ministry executive and management on issues, trends and best practices in performance
management, planning and evaluation.

Supervises staff including assignment of work, development and evaluation of performance plans,
approval of leave, response to grievances and initiation of discipline processes.
JOB REQUIREMENTS

Degree in Business Administration, Public Administration, Law or a related area plus three (3) year
related experience; or Diploma in a related area plus five (5) years related experience. An equivalent
combination of education, experience and/or training may be considered.

Ability to influence positive change through awareness, understanding, acceptance and engagement.

Formal LEAN training, including having successfully completed certification for Lean Six Sigma Green
Belt, and applicable experience leading multiple continuous process improvement and process redesign projects.

Experience working directly with BC’s administrative tribunal sector.

Experience managing relationships with senior level stakeholders, leading consultation sessions,
working with multiple agencies and representing the ministry on cross-ministry teams.

Ability to influence positive change through awareness, understanding, acceptance and engagement.

Minimum three (3) years’ experience of strategic business planning with a proven record of aligning
business operations with strategic goals, including establishing priorities, aligning resources with
priorities, then delivering and reporting on outcomes.
Career Group:
Job Family:
Role:
Revised Date:
MNGT
Management/Leadership
Professional
July 2015

Strong, proven leadership competencies, including with respect to project management, organizational
change management and a demonstrated ability to build an innovative, service-centric culture and a
healthy work environment with an engaged workforce.

Ability to effectively lead and influence a performance management culture.

Successful completion of security screening requirements of the BC Public Service, which may include a
criminal records check, and/or Criminal Records Review Act (CRRA) check, and/or enhanced security
screening checks as required by the ministry (Note: It is important that you read the job posting
carefully to understand the specific security screening requirements pertaining to the position).
BEHAVIOURAL COMPETENCIES

Business Acumen is the ability to understand the business implications of decisions and the ability to
strive to improve organizational performance. It requires an awareness of business issues, processes
and outcomes as they impact the client's and the organization's business needs.

Leadership implies a desire to lead others, including diverse teams. Leadership is generally, but not
always, demonstrated from a position of formal authority. The "team" here should be understood
broadly as any group with which the person interacts regularly.

Planning, Organizing and Coordinating involves proactively planning, establishing priorities and
allocating resources. It is expressed by developing and implementing increasingly complex plans. It also
involves monitoring and adjusting work to accomplish goals and deliver to the organization's mandate.

Innovation indicates an effort to improve performance by doing or promoting new things, such as
introducing a previously unknown or untried solution or procedures to the specific area or
organization.

Holding People Accountable involves setting high standards of performance and holding team
members, other government jurisdictions, outside contractors, industry agencies, etc., accountable for
results and actions.

Partners with Stakeholders is the desire to work co-operatively with all stakeholders to meet mutual
goals. It involves awareness that a relationship based on trust is the foundation for success in
delivering results.
Career Group:
Job Family:
Role:
Revised Date:
MNGT
Management/Leadership
Professional
July 2015