CSCW: A Review
Real time
Asynchronous
Communication
•Telephone
•Video conferencing
•Instant messaging
•Texting
•Email
•Voice mail
•Blogs
•Social networking sites
Information sharing
•Whiteboards
•Application sharing
•Meeting facilitation
•Virtual worlds
•Document repositories
•Wikis
•Web sites
•Team workspaces
Coordination
•Floor control
•Session management
•Location tracking
•Workflow management
•CASE tools
•Project management
•Calendar scheduling
Grudin’s Eight Challenges
1. Disparity in work and benefit.
2. Critical mass and Prisoner’s dilemma problems.
3. Disruption of social processes.
4. Exception handling.
5. Unobtrusive accessibility.
6. Difficulty of evaluation.
7. Failure of intuition.
8. Adoption process.
Voting
Balkanization
CSCW Redux
• Awareness
• Communication
• Coordination