Trainee Assessment
Cultural diversity
Unit standard
28989 Apply strategies to support cultural diversity in
a health or wellbeing setting
Version
Level
Credits
1
4
6
Your name:
Your workplace:
Your date of birth:
NSN number (if you know it):
Declaration

I was told about and understand the assessment requirements and appeals process.

I have prepared my answers myself.

Any evidence I have provided as my own, I produced myself.

I understand that this assessment may be used for moderation and quality control purposes.

I understand that when I achieve this unit standard my result will be registered with the
New Zealand Qualifications Authority.
I confirm the above declaration:
Yes
No
Date:
Assessment summary (completed by assessor)
Trainee’s performance summary
Assessment tasks
Assessor’s signature
Date achieved
Task 1: Knowledge of cultural diversity
Task 2: Cultural diversity
Task 2 Verification
Unit standard results
I have assessed the trainee and confirm that the requirements have been met to demonstrate
competency in:
Unit standard
28989 Apply strategies to support cultural diversity
in a health or wellbeing setting
Version
Level
Credits
1
4
6
Assessor’s name:
Assessor’s number:
Signature:
Date:
Cultural diversity (US 28989 v1) Trainee Assessment © Careerforce – Issue 1.0 –December 2015
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Trainee information
Before you start

The assessor/verifier will meet with you and talk about what you need to do.

Read through the Careerforce workplace learning and assessment guide if you need more
information about the assessment process.
As you go

Answer all questions.

Follow the instructions for each task.

If you answer by writing, you may write either electronically or by hand.

If you answer verbally, your assessor will write your answer(s) or may use a voice recorder.

Your assessor or verifier will use the checklists in this Trainee Assessment when they observe
your work.

If you need help with this assessment, please contact your assessor.
When you finish

Make sure you have completed any parts where the assessor/verifier has said you need to
do more work.
Appeals
If you wish to appeal against the assessment result or process, talk to your assessor.
If you are still not satisfied, you can appeal to Careerforce by completing the assessment result
appeal form. You can find this form online at www.careerforce.org.nz/contact/forms
Feedback
Careerforce regularly reviews our assessment and learning resources. As a user, we would
appreciate feedback on how you found it. Feedback can be provided to Careerforce via:

our online feedback form at www.careerforce.org.nz/contact/resource-assessment-feedback

email to [email protected]
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Definitions
An organisation’s policies and procedures are the policies and procedures of the employer and
include ethical codes, standards and other organisational requirements.
Culture includes but is not limited to cultures based upon:

age.

disability.

ethnicity.

gender.

sexual orientation.

cultures within Māori, Pākehā, Pasifika and Asian groupings, including identification with a
culture through birth, adoption, genealogy or whakapapa.
Culturally safe in a health or wellbeing setting is a concept of an environment in which all
individuals’ cultural identity, background, needs and differences are recognised and respected.
People are able to express themselves freely and safely without being judged by others.
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Task 1: Knowledge of cultural diversity
For this task you need to show your understanding of cultural diversity in a health or wellbeing
setting.
When answering this question you may wish to think about people you support, their
family/whānau and your peers.
1 Identify three different cultural groups (one of these must be Māori) and
answer the questions below.
Identify the differences between these three cultural groups. Differences could include:

values and beliefs.

use of language.

cultural practices and protocols.

gender roles.

stigma and discrimination.

other difference.
Compare these three groups in terms of their differences. How do these differences impact on
your workplace?
First cultural group
(Māori):
Second cultural
group:
Third cultural group:
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2 Identify effects of cultural stigma and discrimination.
How will these effects impact on service delivery in your workplace?
Task 1: Assessor’s feedback to trainee
When the assessor agrees that you have completed this task successfully, they will sign it off on
the assessment summary page at the front of this assessment.
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Task 2: Cultural diversity
For this task, you need to show that you have applied strategies to support cultural diversity and
maintain cultural safety in your workplace.
When completing this task, consider appropriate values, processes and protocols in relation to
working with Māori, Pasifika and/or people from other cultures.
Complete all the written parts of this task before asking your verifier to complete the
verification checklist.
1 Describe three strategies you use to support cultural diversity and maintain
a culturally safe environment in your workplace.
The first strategy must be a communication strategy. The other two strategies may include:

challenging stigma and discrimination.

providing access to information.

having support services available.

the language that is used.

observation of cultural practice.

the arrangement of the physical environment.

protocols.

any other strategy
What communication
strategies do you use to
support cultural diversity
and maintain a culturally
safe environment in your
workplace?
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Describe two other
strategies you use to
support cultural diversity
and maintain a culturally
safe environment in your
workplace.
First strategy:
Second strategy:
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2 Answer the questions below as part of evaluating the strategies you used.
How did the strategy
establish and maintain a
culturally safe
environment and support
cultural diversity?
Communication strategy:
Second strategy:
Third strategy:
What worked really well
when you used this
strategy?
Communication strategy:
Second strategy:
Third strategy:
What were the challenges
you faced when you used
this strategy?
Communication strategy:
Second strategy:
Third strategy:
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What will you do
differently next time you
use this strategy?
Communication strategy:
Second strategy:
Third strategy:
When and how will you
Communication strategy:
review this strategy in your
workplace?
Second strategy:
Third strategy:
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Verification
Ask your verifier to complete the verification checklist. Read the checklist so that you know
what is being verified.
Your verifier is likely to be your workplace supervisor, manager, team leader or assessor. They
must be a person who has observed you work over a period of time and can confirm that you
have completed the tasks to the standard required. Your assessor may contact your verifier to
discuss their comments.
Verification form
Note to verifier:
You have been asked to complete this verification as the supervisor/manager of the trainee.
You must have observed the trainee working over a period of time.
You need to be confident that the information the trainee has provided in Task 2 Question 1 is
correct and that the trainee consistently performs to the standards listed in the checklist
below.
If you agree that the trainee meets these standards, please tick the boxes below. If you do not
agree, please discuss the requirements with the trainee. Please comment on the trainee’s
performance. The assessor may wish to contact you to discuss this verification.
I confirm that the information provided is correct, and that the trainee
consistently performs to the the standards listed below.
The trainee:

selected and used an appropriate communication strategy to support
cultural diversity and maintain a culturally safe environment in their
workplace.

evaluated and reviewed the communication strategy they used to ensure
that it was appropriate at all times.
Please comment:

selected and used two other strategies that were appropriate to support
cultural diversity and maintain a culturally safe environment in their
workplace.
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
evaluated and reviewed these two other strategies to ensure they are
appropriate at all times.
Please comment:

worked within the boundaries of their role.

reflected appropriate values, processes and protocols during their practice in
relation to working with Māori, Pasifika and/or people from other cultures.
Please comment on the trainee’s performance:
If you are a verifier, please give your details as the assessor may wish to contact you.
Verifier’s name:
Designation:
Signature:
Date:
Contact details
(phone/email):
Task 2: Assessor’s feedback to trainee
When the assessor agrees that you have completed this task successfully, they will sign it off on
the assessment summary page at the front of this assessment.
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