Owner of Pharmacy:
Address of Pharmacy
Superdrug Stores Plc
32-34 Bank Street, Bradford, BD1 1PR
Date Patient survey completed:
15 February 2017
Top areas of performance
Question
Answering any queries you may have
98.1%
Being polite and taking the time to listen to what you want
98.1%
Cleanliness of the pharmacy
98.0%
The service you received from the pharmacist
98.0%
How long you have to wait to be served
98.0%
Areas in greatest need of improvement
Question
% respondents
dissatisfied with
service
Action taken or planned (including timescale)
The service you received from the other pharmacy staff
5.9%
Manager will review customer service within 28 days of the report
The staff overall
5.8%
Manager will review customer service within 28 days of the report
Comfort and convenience of the waiting areas
4.0%
Pharmacy will review waiting areas within 28 days of the report
Providing an efficient service
4.0%
Manager will review customer service within 28 days of the report
Having somewhere available where you could speak without being overheard if you
wanted to
3.9%
Pharmacy will brief all team on offering use of the consultation room for
private conversations within 28 days of the report
Our response to customers' additional comments
Areas within control of pharmacy
Areas outside control of pharmacy
Consider additional product requests
Age range of respondents
16-19
1.9%
20-24
15.4%
25-34
15.4%
35-44
19.2%
45-54
15.4%
55-64
19.2%
65+
13.5%
Profile of respondents
This is the pharmacy that the respondent chooses to visit if possible This is one of several pharmacies that the respondent uses
75.5%
18.4%
This pharmacy was just convenient on the day for the respondent
6.1%