Job Description
Job Title:
Engager (Seasonal)
(0 to 37 Hour Contracts)
Grade:
£7.19 per hour for age 18 and over
(pro rata for 16 & 17 year olds)
Responsible to:
Team Leader/Area Supervisor
Key Internal Relationships:
Head of Department; Team Leaders; Supervisors,
Engagers, Volunteers.
Purpose:
To engage with visitors in a positive, friendly
manner delivering a world class experience in a
living, working open air museum.
Duties and Responsibilities:
 To work with colleagues, with an absolute focus on the Visitor, to help deliver a
world class experience in a living, working Open Air Museum
 Engage with visitors using a variety of techniques which may include first
person interpretation, food and beverage preparation, cooking, musical
performance and dance, care for domestic animals as allocated.
 Help to ensure the safe and good management and housekeeping of all
areas of work which may include some lifting and carrying duties.
 To assist colleagues in maintaining attention to detail in all Museum activities.
 Deliver learning activities when required (Some posts will be required to
undertake a DBS check (Disclosure Barring Check)
 To work collaboratively to support volunteers and supervise placements
when required.
 Work flexibly to support the delivery of Museum events – including evening
events.
 Cash handling duties will be required within some areas
 Work within catering outlets will be required within some areas
 Adhere to quality systems, operating procedures and risk assessments to
facilitate the safe, smooth and timely delivery of services.
 Ensure health and hygiene standards are adhered to in all food preparation
and service areas.
General Responsibilities:
 To carry out the duties of the post in accordance with the Museum’s Equal
Opportunity Policy, Code of Conduct and Health and Safety legislation and
regulations
 To ensure compliance with standing orders, financial regulations audit and
management procedures
 To carry out any other duties within the level of responsibility as may be
determined from time to time
This post is subject to the Scheme and Conditions of Service of the National Joint
Council for Local Authority Services.
Author:
Date: January 2016
Person Specification - Engager (Seasonal)
Requirements
Skills/
Knowledge
Assessment
An understanding and commitment to
Beamish and its core purpose
Interview/Application
Form
Outstanding communication skills and
the ability to engage effectively with
members of the public, staff and
volunteers
Interview/Application
Form
Excellent team working skills and a
hands on approach
Interview/Application
Form
Able to work collaboratively to help
deliver the Museums activities and
events in period areas
Interview/Application
Form
Able to work with attention to detail and
commitment to the highest possible
quality standards
Interview/Application
Form
Knowledge/interest in the history of the
north east of England
Interview/Application
Form
Ability and interest in cooking, baking or
food preparation
Interview/Application
Form
Qualifications/
Training
Relevant training and/or experience in
customer service
Application Form
Experience
Proven experience of working with the
public on a day to day basis
Interview/Application
Form
Experience of delivering outstanding
customer service in a busy, customer
focussed environment
Interview/Application
Form
Other
Requirements
An enthusiastic ‘can do’ approach
Interview
Able to use own initiative
Interview
Flexible approach to hours and prepared Interview/Application
to work weekends, bank holidays and
Form
evenings as required
Ability to undertake a variety of manual
handling duties appropriate to the post
Application
Note to applicants:
Please try to show in your application how you specifically meet each of these
requirements.
Authors:
Date: January 2016