Be Small Business Ready with
Polycom® VVX® 300
for Verizon Business Digital Voice Service
USER GUIDE
The Polycom VVX 300
6-Line VoIP Phone
Soft keys provide
access to features on
the display screen.
Special buttons
simplify routine
actions.
Answering Calls
Forwarding Calls
Speakerphone: Press
.
Handset: Pick up the handset.
Headset: Press
.
Using soft keys and the color display screen:
Enable Call Forwarding: Press Forward. Select the forwarding
type to enable, enter the number, and press Enable.
Placing Calls
Pick up the handset, or pressor
Enter the phone number.
.
Call Waiting
To answer a new call while on an active call, press the
Answer soft key. The current call is held. To end a held call,
highlight the held call using the soft keys, press Resume,
and then press End Call.
Ending Calls
To end an active call, replace the handset, or pressor .
Transferring Calls
Pressand call the other party. When you hear the
k tone or after you talk with the other party,
ring-back
pressagain.
For support, visit businessdigital.verizon.com
Disable Call Forwarding: Press Forward. Select the forwarding
type to disable, and then press Disable.
Enable Per-Call Forwarding: When your phone rings, press
Forward, enter the forwarding number, and press Forward again.
Recent Calls
Using soft keys and the color display screen:
•Press , select Directories > Recent Calls.
•Press the right arrow key to view recently Placed Calls.
•Press the left arrow key to view recently Received Calls.
•Press the down arrow key to view recently Missed Calls.
•Press the up arrow key to view Favorites.
Icon Description
Icon Description
Easy phone display for
quick access to features
and call information.
Page
Indicator
NOTE: Screen is for display only and is NOT a
touch screen. Use soft
f keys to access functions.
View by pressingg button on phone.
Registered
Line
Phone Warning
Unregistered
Line
Login Credentials
Invalid
Placing a Call
Shared Line
Active Call using
Polycom® HD Voice
Shared Line
with a Held Call
Held Call
Call Forwarding
Enabled
Incoming Call
You Have Messages
TM
Active
Conference
Presence Status
“Available”
Placed Call
Presence Status
“Busy”
Received Call
Presence Status
“Away”
Missed Call
Presence Status
“Do Not Disturb”
Favorite
Presence Status
“Offline”
Do Not Disturb
Enabled
Presence Status
“No Information”
Phone Line
Favorites
Soft Keys
Line View
For support, visit businessdigital.verizon.com
Shortcut Codes
Code
Feature/Service
Description
*72
Call Forwarding Always
Activation
Redirects all incoming phone calls to another number such as a mobile phone
or another user within your company. After dialing the assigned code, dial
the phone number to redirect calls, then press the pound key (#).
*73
Call Forwarding Always
Deactivation
Disables Call Forwarding Always.
*21
Call Forwarding Always
to Voicemail Activation
Sends all incoming calls to Voicemail.
*24
Call Forwarding Always
to Voicemail Deactivation
Deactivates the Call Forwarding Always to Voicemail.
*68
Call Park
“Parks” a call on your extension or another user’s extension. Once a call
is parked, it can be retrieved from another phone by using the Call Retrieve
Feature Access Code. To park a call, dial *68 followed by the extension to park
the call on, or the pound key (#) to park the call on your own extension.
*88
Call Retrieve
Used to retrieve a parked call. Enter *88 followed by the extension that call is
parked on. If the call is parked on your own extension, press the pound key (#).
Code
Feature/Service
Description
*55
Direct Voicemail Transfer
Transfers a call on hold directly to Voicemail. The call can be transferred to
your voice mailbox or to any other voice mailbox in the group. For example, to
transfer a call to another user’s Voicemail, press the soft key, then enter *55
followed by the user’s extension.
*78
Do Not Disturb Activation
When Do Not Disturb is enabled, your phone does not ring and all calls go
directly to Voicemail.
*79
Do Not Disturb Deactivation
Disables Do Not Disturb.
*69
Last Call Return
Dials the last number that called your phone.
*66
Last Number Redial
Redials the last number placed from your phone.
For support, visit businessdigital.verizon.com
Visit businessdigital.verizon.com
for more information on your Verizon Business Digital Voice phone service.
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