JOB DESCRIPTION
Job title:
Reporting to:
Hours per week:
Contract type:
Annual Leave:
Probation Period:
Draft Date:
Quality Enhancement Manager (HE)
Associate Dean: Quality & Standards
Full-time
Support / Permanent
25 days (plus Bank Holidays)
6 months
July 2016
Main Purpose of the Role:
The Higher Education Quality team plays the lead role in ensuring that the Hartpury
University Centre meets its obligations to external bodies, such as the Higher Education
Funding Council for England, the Quality Assurance Agency and Professional Regulatory
and Statutory Bodies.
Working with the Dean, Associate Deans and Quality team, the post holder will manage
the Hartpury Quality Enhancement Framework. They will ensure that the framework
meets national expectations and aligns in full with Hartpury’s responsibility to its
students and stakeholders.
Main Duties & Responsibilities:
1.
Provide management to the Hartpury Quality Enhancement Framework and
ensure that Hartpury meets its external obligations and supports the development
of a sector leading student experience.
2.
Engage with key stakeholders across the College including Heads of Departments,
Programme Managers, Subject Managers, Module Leaders and HE support staff to
drive forward the quality management agenda.
3.
Engage in national networks relating to quality assurance, enabling Hartpury to
benchmark its strategies and policies against best practice.
4.
Work with stakeholders (including students and staff) to monitor, evaluate and
enhance the Hartpury Quality Enhancement Framework.
5.
Ensure that policies and procedures in relation to the key areas of work are fully
implemented and that there is full compliance. This will include the delivery of
staff development sessions.
6.
Produce reports including summary reports which relate to the Hartpury Quality
Enhancement Framework for Hartpury Committees and other bodies.
7.
Line manage staff members with responsibility for Quality, Standards and
Enhancement.
8.
Undertake projects and investigations designed to enhance the experience of
students, staff and other stakeholders.
9.
Develop the College’s links with appropriate external bodies to ensure that we are
bringing good practice into Hartpury, as well as contributing our perspective to
national conversations, to support our transitional activity.
10.
To comply with Hartpury’s equal opportunities policy, and use this role to promote
equal opportunity wherever possible.
Last updated April 2016
11.
To take reasonable care of your own health and safety and comply with rules and
guidance relating to health and safety matters.
12.
Undertake any other reasonable duties as requested from time to time by the
Principal, Vice-Principals or Associate Deans.
Other Reasonable Duties
This Job Description sets out the main duties of the post at the date when it was drawn
up. Such duties may vary from time to time without changing the general character of
the post or the level of responsibility entailed. Such variations are a common occurrence
and cannot of themselves justify a reconsideration of the grading of the post. This list of
duties is not exhaustive and from time to time staff will be asked to undertake any other
reasonable tasks in relation to their role.
Safeguarding
The College recognises that it has a statutory and moral duty to ensure that the College
safeguards and promotes the welfare of young people and vulnerable adults receiving
education and training at the College. It is the responsibility of everyone at the College
to protect young people and vulnerable adults and there are procedures in place to
minimise risk and ensure appropriate action is taken should abuse be suspected.
You are responsible for familiarising yourself with the Child Protection & Safeguarding
Policy and Procedures, the Code of Professional Conduct and the Guidelines on
Professional Boundaries and adhering to these regulations in the workplace. A copy of
these Policies and Procedures can be found in the Staff Handbook.
Last updated April 2016
PERSON SPECIFICATION
Requirements
Essential
Desirable
How Tested?
(AF / IV / Other)
Qualifications/Training
A relevant first degree or equivalent
A higher degree
Experience and Knowledge
Experience of quality assurance activity
within HE, whether as an academic, or
as a member of a HE Quality Team, or
as a member of an external body, such
as the QAA or the HEA
Experience of the QAA external review
process, either as a reviewer or review
secretary or as a member of staff at a
HE provider who has participated
significantly in a review by the QAA
Teaching and administrative experience
in HE
A knowledge of the UK Quality Code
Knowledge of the requirements of HE
quality assurance procedures
Skills and Attributes
Capacity and willingness to engage in
discussions and suggest enhancements
to the quality assurance processes
Capacity to establish and maintain
productive professional relationships
with colleagues
Understanding of evidence-based
evaluation
Capacity to manage the ongoing
improvement of the quality assurance
procedures of the College



AF
AF
AF & IV

AF & IV

AF & IV

IV
AF & IV


AF & IV

IV

AF & IV

IV
Personal Competencies (Essential)
Set One for All Staff and Set Two for Managers.
Set One for All staff

Communication, both oral and written, able to use a range of techniques and styles
to ensure that communication is timely, clear and effective, to both individuals and
groups, including athletes, coaches and support staff, members of college staff,
other sporting bodies and outside organisations.

Personal Organisation, able to work in a methodical and organised way to achieve
goals and ensure maximum efficiency and effectiveness.

Adaptability, able to adapt to a complex, ever changing work environment including
adopting a flexible approach and reacting positively to changing circumstances.

Accountability, able to ensure the successful completion of every task or activity
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they undertake at work including having a positive, can do attitude in their pursuit of
their goals and duties.

Teamworking, recognising responsibility as a team member to include providing
active support and loyalty, valuing individuals for their knowledge and contribution,
encourage everyone to contribute and to ensure fellow team members are fully
informed of matters that may affect them.

Quality & Customer Service, able to demonstrate clear commitment to achieving
high levels of customer service to staff and students.

Self Development, the ability to recognise the responsibility to develop oneself and
proactively seeking assistance to meet development needs.

Respect for Race, Equality and Diversity, Sees issues from another person’s
point of view. Is polite, tolerant and patient when dealing with people, treating them
with respect and dignity, no matter what their race, religion, position, background,
circumstances, status or appearance.
Set Two for Managers:

Leadership and Managing a Team, inspire and generate respect from staff by
giving clear direction, consultation and encouragement.

Developing Potential, recognise the important of employee development by giving
constructive feedback and support and enabling everyone to develop their full
potential.

Performance Management, manage and improve the performance and progress of
others through regular reviews and constructive feedback.

Interpersonal Style, consider and respond appropriately to needs, feelings and
capabilities of different people in different situations by demonstrating listening skills
and supporting the contribution of others.

Accountability, have clear responsibility and accountability for specific activities
required to produce results and meet standards. Able to ensure the successful
completion of every task or activity they undertake at work including having a
positive, can do attitude in their pursuit of their goals and duties.

Commitment, be clear about each individual’s contribution to the achievement of
College wide goals, to demonstrate positive attitudes in front of staff and inspire the
same positive attitudes in every team.

Decision Making, able to identify the essential aspects of a problem quickly and
clearly make decisions.

Communication, both oral and written, able to use a range of techniques and styles
to ensure that communication is timely, clear and effective.

Personal Organisation, able to work in a methodical and organised way to achieve
goals and ensure maximum efficiency and effectiveness.

Adaptability, able to adapt to a complex, ever changing work environment including
adopting a flexible approach and reacting positively to changing circumstances.

Teamworking, recognising responsibility as a team member to include providing
active support and loyalty, valuing individuals for their knowledge and contribution,
encourage everyone to contribute and to ensure fellow team members are fully
Last updated April 2016
informed of matters that may affect them.

Quality & Customer Service, able to demonstrate clear commitment to achieving
high levels of customer service to staff and students.

Self Development, the ability to recognise the responsibility to develop oneself and
proactively seeking assistance to meet development needs.
Last updated April 2016