User guide
Contents
YOUR USER ID AND PASSWORD ......................................................................................................... 3
LOGGING ON/OFF .............................................................................................................................. 4
THE HOME PAGE ................................................................................................................................ 5
ORDER MANAGEMENT ...................................................................................................................... 7
CHECKING YOUR ORDER HISTORY ...................................................................................................... 9
ACCOUNT STATUS ............................................................................................................................ 10
ECLAIM ............................................................................................................................................ 11
NEWS ............................................................................................................................................... 13
MY ACCOUNT................................................................................................................................... 13
SYSTEM INFORMATION.................................................................................................................... 14
HELP AND ASSISTANCE .................................................................................................................... 15
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Your user ID and password
New Users
To open a TyrePortal account you will need to fill out a registration form, or you can ask your
BDM to provide us with your details. Once your account has been created a notification will be
sent to the email address you provided, this email will contain your User ID and Password. The
first time you login you will be asked to change your password to something more memorable,
from then on you will not have to reset your password unless you request it. Please note that
your password must contain a minimum of six characters.
Existing Tyre Online Service Users
If you are a regular user of the Tyre Online Service then your details will already have been
transferred over to TyrePortal. You can use your existing Tyre Online user ID and password to
login but you will be asked to change it, from then on you will need to use the new password
when logging onto TyrePortal.
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Logging on/off
In the Welcome screen enter the user ID and password. The user ID is always lower case
without any spaces:
Click on submit to enter TyrePortal.
If you cannot remember your password just click on Forgot your Password?, then in the next
screen enter your user ID and click on confirm:
A new password will be sent to your email address shortly after.
To log off from TyrePortal, click on the Log Off option in the top right-hand of the screen:
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The Home Page
As you can see, the Home page provides you with a host of information that you’ll find of great
benefit. The following is a step-by-step walk-through of the features displayed.
Find Products
This is a quick search facility enabling you to find the tyre you need, it is useful if you only need
to order one product. Just type in the size you are looking for and click on ‘Search’, the results
will then be processed. There is also an option for an ‘Advanced Search’ which takes you to the
Order Management screen. The function is explained further on in the User Guide.
My Top 10
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A list showing your 10 most popular sizes. You can also order from this list if you click on the
size you need and then enter the quantity in the following screen.
Account Status
Clicking on this option takes you to the Account Status screen, which is explained in more
detail later on in the Guide.
E Links and E FACTS, E NEWS?
These options listed link you to the Goodyear brand websites as well as other useful
information, just click on a link to be re-directed to that web page.
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Order Management
This is the main page where you can do the majority of your ordering, view your order history
and also see your account’s financial status (if you have requested to have that facility).
Placing an Order
Once you click on the Order Management tab you’ll automatically go to the Order Entry screen,
your account number and the address where your delivery will be shipped are displayed at the
top. There is also a calendar where you can choose the delivery date of your order, and a
space where you can enter your Purchase Order Number/Reference.
Note: if when placing an order you don’t want it to be delivered the next day you MUST change
the date to when you want your delivery.
To change the Requested Delivery Date click on the calendar at the top of the screen and
select the required date, this must be done before you start fill your order basket:
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To search for a product, click in the Size box and type in the size that you need.
You can quicken your search by entering the speed rating at the end of the size, and by also
adding the first two letters of the brand you need (e.g. 1956515ZGY). When done click on the
Search button to begin the processing, the results will show soon afterwards.
Highlight the item you wish to order and enter the quantity you need in the Quantity box. The
lights show the status of material availability in the warehouse assigned. Red light represents
no product available. Amber light represents the products are almost running out .Green light
represents there are sufficient products could be ordered. You can click the button in Bulk
Quantity Price field to display the detail of bulk price.
There is also an Info. button on the right-hand side, click on this to see a picture of the tyre and
its features and benefits.
 Additional Criteria
You can further narrow down your search by opening the Additional Criteria and selecting the
options available; if you have it then our Material code then this can also be entered to search
for a specific tyre.
 The Order Basket
If needed, the quantity in the order basket can be changed, you can also cancel an item by
selecting the item and then by clicking on Delete Selected Items, or you can choose Clear
Basket to delete all items. These buttons are located in the bottom-left of the screen. You can
change delivery service in the basket , and then the price will be changed accordingly.
TyrePortal allows you to navigate through the site and keep your current order basket active.
So for example you can start your order, choose to see your Order/Account Status or visit the
Home page, and then return to the basket later on in the day to finish your order. When you
need to view your basket again just click on the tab in Order Management:
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Checking your Order History
Click on Order Status at the top-left of the screen. You can choose to view your orders by a
head, which provides the overall details of an order, such as the total amount ordered and
confirmed so far plus the order’s current status:
You can search by product where you will see the details of your orders, showing each product
ordered for a particular order:
The backorder tab allows you to view the backorders for the date set:
The Returns tab shows all returns/collections for the date set:
You can alter the date of your search by clicking on the From and To calendars and then
selecting the period you would like to view your orders:
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In any of these tabs you can click on an order number to view the full details of the order.
Clicking on Additional Criteria in the top-right of the screen gives you a large choice to tailor
your search; it also enables you to switch to a different account (if permitted) by clicking on the
Sold To box. You can also enter the name of the person (first name and surname) who placed
the order in the Purchaser box to bring up all orders by that user.
Account Status
The Account Status option contains information regarding your finances and so has to be
requested specifically.
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By choosing Account Status you can see how much you are overdue by for 30, 60, 90 and 120
days, along with the amount that is due for the same periods. You also have an overview of
your past invoices, the amount owed and their due date.
ECLAIM
E Claim procedure for Queensland, New South Wales, Victoria and Tasmania.
1. Customer has tyre with claimable condition
2. Dealer makes decision or discusses with AM / FBM
If “B” class – approval required from Divisional Sales Manager or Sales & Operational
Manager GAC. Record approval in Dealer reference box on the claim form.
3. Dealer / AM / FBM fills in eClaim and submits
4. Email sent to warehouse notifying them to pick up non-farm tyres
5. Email sent Inspection Centre & Customer Engineering advising them that there is a claim
in the system.
6. Dealer prints off claim form and attaches it securely to the tyre, writes Dealer name and
claim number on the bead of the tyre.
IMPORTANT because if the claim form becomes separated from the tyre we will no way of
identifying to whom the tyre belongs.
7. Inspection Centre receives tyre, validates details and either passes for a credit or rejects
on non manufacturing grounds, or takes into consideration special requests from AM/ FBM
Note on Farm Tyres
As with the current system farm tyres do not have to be returned, however, because of the high
costs involved with this product, the AM and FBM’s still need to approve the claim, add any
comments regarding percentage to pay, gather the serial number and the proof of purchase
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documentation and forward it along with a copy of the claim form to their State Customer
Engineer, as is the current process. Farm tyre claims will not be credited unless this process is
followed.
E Claim procedure for Western Australia, South Australia and Northern Territory.
1. Customer has tyre with claimable condition
2. Dealer makes decision or discusses with AM / FBM
If “B” class – approval required from Divisional Sales Manager or Sales & Operational
Manager GAC. Record approval in Dealer reference box on the claim form.
3. Dealer / AM / FBM fills in eClaim and submits
4. Email sent to Inspection Centre & Customer Engineering advising them that there is a
claim in the system.
5. Customer Engineering / Inspection Centre validates claim details and either passes for a
credit or asks for the tyre to be held pending further investigation. Or takes into
consideration special requests from AM/ FBM.
6. Dealer holds on to tyre until credit received, then disposes of tyre
Note on Farm Tyres
As with the current system farm tyres do not have to be returned, however,
because of the high costs involved with this product, the AM and FBM’s still need
to approve the claim, add any comments regarding percentage to pay, gather the serial
number and the proof of purchase documentation and forward it along with a copy of the claim
form to their State Customer Engineer, as is the current process.
Farm tyre claims will not be credited unless this process is followed.
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To create an Eclaim: Click on Eclaim at the top of the screen. You can choose to view/Create
your Claim.
News
This page displays all useful and interesting Goodyear news, from the release of new products
to technical information. The news is constantly updated and is split into categories, to see an
article in a particular category just click on the down arrow in the News Archive window and
select the one you want.
My Account
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This is where you can alter your contact information, such as your email address and telephone
number. You can also set-up other users in your company/group, if permitted.
Please note: your email address must be entered into Contact Information as this is
where any new password requests will be sent.
Once you’ve changed your details click on the Save button.
Change Password
please input old password in current Password field, input new password in new Password and
confirm the new Password field. Client on [change your password] button to wait for message:
password is changed
The password should follow the following policy
1) Be at least eight characters in length
System Information
So that you may experience TyrePortal in its fullest capacity you may need to have the
following programs installed onto your computer, these can be downloaded by visiting
www.adobe.com and then by clicking on the following icons from the first page:
Flash Player
Adobe Acrobat Reader
These programs are not essential to access and order from TyrePortal but if you would like
them installed and need help doing so you can ask your BDM for assistance, or alternatively
you can call the helpdesk on: 08453-453453.
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Easier Access
You can make it easier to access TyrePortal by setting it as a favourite and by placing an icon
on your desktop, here’s how to do it:
If you are using Internet Explorer:
Click on Favorites at the top the screen, then from the menu choose Add to Favorites and a
pop-up will appear, click on OK:
A link will then show in your favourites menu the next time you select it. To place an icon on
your desktop simply click on Favorites again and right-click on TyrePortal, then go to Send To
and click on Desktop from the menu.
If you are using Mozilla Firefox:
Click on Bookmarks at the top of the page and choose Bookmark This Page, a pop-up will
appear then choose OK:
The link will then show in your Bookmarks menu.
Help and Assistance
Service Owner
Email: [email protected]
General Helpline: 1300-888-973
Fax:
Support
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