New Customer Information Packet

 Thank you for your interest in Hardy Boy Plants. We have been in business since
1948 and offer over 3,000 varieties of annuals, perennials, ornamental grasses &
organic herbs and vegetables. Hardy Boy Plants are known for exceptional quality
and proven garden performance.
Welby Gardens Wholesale exclusively sells to professional landscapers and
independent garden centers. A few exceptions apply; please contact our sales
department for more information. New customers are required to pay with cash or
credit card and prepay for any deliveries (see terms & conditions).
In order to become a customer, please return the following:
 New Customer Form
 Nursery License
 copy of ONE of the following:
o Sales Tax License
o EIN Documentation
o Business Certificate
Incomplete applications will not be processed until all information is received.
Attached you will find the following:
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New Customer Form
Terms and Conditions
Delivery/Pick-Up Schedule
Credit Card Authorization form (if you would like to keep a cc on file)
We publish a current availability every Friday at noon at hardyboyplant.com.
During our peak season (April-June), we update our availability Tuesday at noon
as well.
Once you are approved to purchase from us, we will send you a price list and
password for our website. Please feel free to contact us if you have any other
questions.
Sincerely,
Hardy Boy Sales Team
NEW CUSTOMER APPLICATION
Please include a copy of Nursery License & Sales Tax or EIN Documentation
*Required
*Company name_________________________________________________________
*Address_______________________________________________________________
*Billing address (if different) ______________________________________________
*City____________________________*State___________________*Zip___________
*Office phone #________________________Phone/Cell#________________________
Office fax#_________________________Email ________________________________
*Classification: Landscape _______Retail_______Plant Sale_______ Other _______
*Do you want us to charge you tax? YES ______ NO _______*If No, Sales Tax License Required
*Tax ID#_________________________*Fed ID#_______________________________
*Does your company require a PO Number or Job Name? Yes _______ No _______
*Do you want acknowledgements of your orders sent to you?
Yes ______ No ______
*Sent via: email ________ OR Fax: ________
*Do you want invoices of your orders sent to you?
Yes ______ No ______
*Sent via: email ________ OR Fax: ________
*Main Contact______________________ Phone/Cell#___________________________
*Owner/Manager name _________________ Phone/Cell#________________________
Owner/Manager email _____________________________________________________
*Accounting contact name __________________________________________________
Accounting phone# ___________________*Accounting fax # _____________________
Accounting email for invoices________________________________________________
Checks will not be accepted from a new customer until they are approved by our accounting department.
In order to purchase wholesale, Welby Gardens requires that your business must be generally related
to the horticulture industry (Retail Garden Center or Nursery, Professional Landscaper, Development
Company that installs landscaping, or Government Agency). Welby Gardens reserves the right to
qualify a customer based on the plant related nature of your business. This is not a credit application.
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2016 Welby Gardens Wholesale Terms & Conditions Welby Wholesale Center: •
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Walk in customers will be able to shop in the former Welby Gardens Retail Store as well as Greenhouse A. A big selection of Hardy Boy flowers will be available, including hard goods. Call or send in orders by 10am the day prior to pick up if you are looking for large quantities of any item (more than 5 flats or 10 or more of the same individual item) to avoid long waits. In the event that the product you are looking for is not in our shopping area, we can pull orders on a first come, first serve basis. Order pulling time can range from 20 minutes-­‐4 hours based on order demand. Deliveries for self-­‐pulled product are not available. All product will need to be taken the day it is selected. Will call orders will be ready at the Wholesale Center for pick up. Purchases: •
Plants must be purchased in full flats only-­‐ no partial or mixed variety flats. Only 2 Gallons, 8” Pots, Hanging Baskets and Patio Pots are sold individually. Returns: •
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To ensure premium quality, we will not accept returns on plant material that has already been accepted. Please be sure to order the correct amount of plant material and properly care for the plants. There are no guarantees on plant material. The customer accepts all responsibility for the health of the plants once they leave our facility. Order Changes: •
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If an order has already been pulled and processed for pick up/delivery, a 20% restocking fee will be applied for any cancellations, date changes, or reductions. Changes to future orders must be made 2 business days prior to the original pick up date. Changes to at once orders (next business day) cannot be processed. Payments: •
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The following forms of payment are accepted: Cash, Check or Credit Card (Visa/MasterCard/Discover/American Express) Proper ID is required for Credit Card and Check payments. Checks are only accepted from established customers in good payment standing. All first time buyers will be on a C.O.D. basis (No checks will be accepted). Any line of credit will be issued at the discretion of our accountants. Credit is an earned privilege and payment record has to be established for five years. All past due accounts will be charged a finance fee of 1.5% per month. Finance charges accrue the first day of delinquency. Prices are subject to change without notice. Will Calls: •
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Orders taken between 7:30am-­‐10am will be ready at 7:30am the next day. Orders taken between 10am-­‐close will be ready at 7:30am the second day. Orders left for more than 2 days past pick up date will be canceled and set down and a 20% restocking fee will be issued. Deliveries: •
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Orders taken between 7:30am-­‐10am will be delivered the next day. Orders taken between 10am-­‐close will be delivered the second day. Rejection of Plant Material: •
Please fill out the Returns & Shortage form and return it with the driver. Form must be complete at the time of delivery and the plants must be returned with the driver. A credit will be issued by the sales staff. Acceptable reasons for rejecting plant material are: plant quality, damaged items, missing items, wrong size or wrong item shipped. Standard Route Schedules: Mon-­‐Fri Denver Metro Mon, Wed, Fri South (Castle Rock, CO Springs & Pueblo) Tues/Thurs North (Boulder, Longmont, Ft. Collins) & Eastern CO Wed/Thurs Mountains & Western Slope Sat/Sun Seasonally & based on truck availability Sunday-­‐Thursday (Out of State) Front Range Delivery Charge (Colorado Springs to Fort Collins-­‐ Including Byers, Fountain and Johnstown): $500-­‐$1000 3.5% + $75 (Deliveries under $1000 incur an extra $75 fee) $1001-­‐$5000 3.5% $5001-­‐$6000 3% $6001-­‐$7000 2.75% $7001-­‐$8000 2.5% $8001-­‐$9000 2.25% $9001-­‐$10,000 2% $10,001 + FREE Greater Colorado Delivery Charge (Eastern CO, Mountains, Southern CO and Western Slope): $1000-­‐$2000 6.5% + $150 (Deliveries under $2000 incur an extra $150 fee) $2001-­‐$5000 6.5% $5001-­‐$6000 5.5% $6001-­‐$7000 5% $7001-­‐$8000 4.5% $8001-­‐$9000 4.25% $9001-­‐$10,000 4% $10,001 + FREE Welby Gardens reserves the right to qualify a customer based on the plant related nature of your business. In order to purchase wholesale, Welby Gardens requires your business must be generally related to the horticulture industry (Retail Garden Center or Nursery, Professional Landscaper, Development Company that installs landscaping, or Government Agency). We reserve the right to refuse service to any potential customer that is in close proximity to an existing customer. Welby Gardens Co Inc | 2761 E. 74th Ave. Denver, CO 80229 | p: 303-­‐288-­‐3398 | f: 303-­‐287-­‐9316 [email protected] | www.hardyboyplant.com 2016 Delivery Charges & Schedule
Delivery charges are calculated with a
percentage based on the total order value
Front Range Delivery Charge
Colorado Springs to Fort Collins
Includes Byers, Fountain, Johnstown
$500-$1000
3.5% + $75 (Delivery under $1000 incur an extra $75 fee)
$1001-$5000
3.5%
$5001-$6000
3%
$6001-$7000
2.75%
$7001-$8000
2.5%
$8001-$9000
2.25%
$9001-$10,000 2%
$10,001 +
FREE
Greater Colorado Delivery Charge
Outside Front Range Area
Includes eastern CO, Mountains, Southern CO, Western Slope
$1000-$2000
6.5% + $150 (Delivery under $2000 incur an extra $150 fee)
$2001-$5000
6.5%
$5001-$6000
5.5%
$6001-$7000
5%
$7001-$8000
4.5%
$8001-$9000
4.25%
$9001-$10,000 4%
$10,001 +
FREE
Welby Route Schedule
M-F
M-W-F
Tues/Thurs
Wed/Thurs
Sat/Sun
Orders must be placed by 10am the day prior
Denver Metro
South (Castle Rock, Colorado Springs & Pueblo)
North (Boulder, Longmont, Ft Collins) & Eastern CO
Mountains & Western Slope
Seasonally & Based on Truck Availability
Phone: 303-288-3398 Toll Free: 800-457-4725
Fax: 303-287-9316 Email: [email protected]
WELBY CREDIT CARD AUTHORIZATION FORM
I (we) hereby authorize WELBY GARDENS CO. (THE COMPANY) to initiate charges to my
(our) credit card as listed below and, if necessary, initiate adjustments for any transactions
credited/debited in error. This authority will remain in effect until THE COMPANY is notified by
me (us) in writing to cancel it in such time as to afford THE COMPANY a reasonable
opportunity to act on it.
Company Name: ___________________________________________
Cardholder Name: ________________________
Address:
Email_______________________________
_____________________________________ Phone Number ____________________
_____________________________________ Billing Zip Code: __________________
Credit Card Type:
_______ VISA _______ MASTERCARD ______ DISCOVER ________ AMEX
Credit Card Number:
________ - ________ - ________ - ________
Expiration Date:
________ / ________
Card Identification Number (last 3 digits located on the back of the credit card): ________
This card _____does _____does not replace a previous card.
Please choose one option below:
_____ I authorize Welby Gardens to charge my credit card on file after each purchase made at Welby Gardens.
Please note, if your current terms are as a credit card customer, your card will be charged after each invoice.
_____I authorize Welby Gardens to retain my credit card on file, only to be used at my request.
_____I authorize Welby Gardens to charge my credit card for a one time payment.
Signature: ______________________________
Date: _______________