Managing Director – Repairs Direct
Candidate Recruitment pack
May 2013
Kensington and Chelsea TMO Repairs Direct
Managing Director Recruitment
Tel: 020 8964 6087
[email protected]
www.kctmo.org.uk
292a Kensal Road, London W10 5BE
May 2013
Dear Applicant
Kensington and Chelsea Tenant Management Organisation Repairs Direct –
Managing Director Recruitment
Thank you for your interest in this position. Enclosed is the information you will
require to assist you in completing your application.
To apply please can you:

Provide an up-to-date CV which shows your full career history with any breaks
explained, please include details of all roles (including non-executive positions)
that are currently held – we recommend that this is no longer than three pages;

Write a supporting statement detailing how you are a good candidate for this
post and how you fulfil the person specification – we recommend that this
should be a maximum of around three pages;

Complete the combined compliance and equal opportunities form;

Indicate if you cannot attend the interview dates.
Please note that applications can only be considered if all the documentation
is completed.
However, it is not mandatory to complete the equalities section within the compliance
form. The information requested is purely for monitoring purposes in line with our
commitment to equality and diversity, and will not affect the outcome of your
application.
Once complete, please send your application, preferably in MS Word format, by
email to [email protected] or by post to: HR Department, KCTMO, 292a Kensal
Road, London W10 5BE.
Due to postal unreliability we recommend you e-mail your application to us
wherever possible to avoid missing the deadline.
May 2013
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Kensington and Chelsea TMO Repairs Direct
Managing Director
Applications must be received by noon on Thursday 23 May 2013.
It is your responsibility to ensure that we have received your application. If
you do not receive confirmation of receipt of your application from us within
24 hours, please call 0208 964 6052 to ensure it has arrived. In order to avoid
last-minute IT issues, we also strongly recommend that you allow yourself
ample time to submit your application in advance of the deadline.
Should you be shortlisted for first interview, these will be held on Friday 31 May
2013.
Following this process, successful candidates will be invited back to attend the final
stage.
All interviews will be held at KCTMO’s offices in London.
For an informal discussion about the role, or If you have any questions, please feel
free to contact me on 07730 088991.
We look forward to hearing from you.
Yours sincerely
Fay Johnstone
Assistant Director of HR & OD
May 2013
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Kensington and Chelsea TMO Repairs Direct
Managing Director
Contents
Page
Welcome letter from the Executive Director of Operations
5
About KCTMO
7
Job description
9
Person specification
11
Principal terms and conditions
13
Key dates
14
Media advertisement
15
Further information on KCTMO can be found at: http://www.kctmo.org.uk/
May 2013
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Kensington and Chelsea TMO Repairs Direct
Managing Director
Welcome letter
Managing Director, Repairs Direct
I am pleased that you are interested in this position and thought it would be helpful to
give you some insight into our organisation and the role.
KCTMO is a unique Borough wide Tenant Management Organisation (TMO) working
in the influential, high profile Royal Borough of Kensington and Chelsea (RBKC). The
TMO has a strong relationship with RBKC and is viewed as a key strategic partner. It
is an independent company that enjoys the ability to shape its services through
resident led management.
The TMO has demonstrated strong performance and has invested in the
development of the leadership (senior management) team to deliver change and
service improvement over the past 3 years. The organisation is now well placed to
consider and pursue opportunities for growth.
The KCTMO Board, which is resident-led and acts on behalf of all residents, decided
at the beginning of 2013 to set up a new repairs company called ‘Repairs Direct’ to
look after resident repairs and maintenance. We believe that having our own repairs
company gives us much greater control of service delivery. We will be able to
develop our own people and ensure that their customer service skills are at the
forefront of everything we do.
This role will report to the Board. The implementation date will be 2 September 2013
with a transfer of the current staff from the Willmott Dixon Partnership.
You will be joining the organisation at an interesting and challenging time of change
to lead the new repairs company into the future. This is a brand new opportunity to
shape the future of our repairs service, and to work with colleagues across the TMO
to improve services for our residents.
Specifically we are looking for you to:
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Develop the company into a commercially focussed, and effective business;
Provide the TMO with ideas and solutions to improve the repairs service;
Building and motivate a successful workforce;
Develop the systems and processes that are currently being implemented;
Build relationships with colleagues across the TMO
This will be a challenging role and is not for the faint hearted!
We are looking for you to demonstrate excellent skills in; technical knowledge,
procurement and partnership working, change management, leadership (people
management) and service delivery within an agreed budget framework and providing
an excellent service to our residents.
May 2013
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Kensington and Chelsea TMO Repairs Direct
Managing Director
KCTMO has changed significantly over the last two years. We have a good working
relationship with our residents who can see the improvements that have been made
and are excited about the future.
The TMO has an excellent senior management team and a staff team that are
empowered and tell us that they enjoy working for us in pleasant offices located
within an attractive borough with a wide range of housing. You will be given the
space and support to build your team and to develop an effective repairs company
that will make a real difference to our residents.
Thank you for your interest in this challenging and exciting role. Should you require
further details, please contact Fay Johnstone, Assistant Director of HR & OD.
We can assure you it is an exciting time to be part of KCTMO’s journey. We very
much look forward to hearing from you.
Warm wishes
Sacha Jevans
Executive Director of Operations
May 2013
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Kensington and Chelsea TMO Repairs Direct
Managing Director
About KCTMO
OUR HISTORY
In the early 1990s, the tenants and leaseholders of the Royal Borough of Kensington
and Chelsea decided to pursue their legal right to manage their own homes.
Following two separate ballots in 1994 and 1995, the Kensington and Chelsea
Tenant Management Organisation (KCTMO) was established on 1 April 1996 and
the responsibility for managing 9,760 properties passed from The Royal Borough of
Kensington and Chelsea to the Tenant Management Organisation.
The Council still owns the properties and retains responsibility for strategic housing
policies and homeless people. The relationship between KCTMO and the Council is
governed by a Management Agreement, which covers all areas of the landlord
business. Whilst KCTMO still enjoys a close working relationship with the Council, it
is a completely separate company. At the time of the transfer of management
responsibility to KCTMO, approximately 18% of the properties had been sold on long
leases.
In 2002 KCTMO took over the responsibility for major capital works from the Council
to access extra resources and funding to enable KCTMO to bring the properties up
to the Decent Homes Standard. KCTMO is a company limited by guarantee with
members whose main residence is in Council owned or leasehold accommodation.
There are currently over 4,500 members of KCTMO, and residents are actively
encouraged to become members. KCTMO is managed by a Board of Directors
comprising of eight elected tenant and leaseholder members, four appointed
Councillor Members and three independent appointed other members.
OUR MISSION, KEY OBJECTIVES AND VALUES
Our Vision
 Your community - a great place to be
Our mission
 Delivering excellent housing services through resident led management
Our core values
 Delighting residents and customers by exceeding expectations
 Being open and accountable for all we do
 Valuing the individuality and culture of residents, staff and communities
 Inspiring change for the better by improving homes and communities
May 2013
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Kensington and Chelsea TMO Repairs Direct
Managing Director
Our priorities
 Increase resident satisfaction & put customers at the centre of everything we do
 Raise housing service standards by delivering quality and accessible services
 Grow our business and protect our assets
 Maintain financial viability
 Improve organisational capability
Repairs Direct
In January 2013, the TMO Board agreed proposals to in-source the repairs and
maintenance service by setting up a direct labour organisation. This has created our
new subsidiary company, Kensington & Chelsea TMO Repairs Direct which will start
operating at 2 September 2013.
May 2013
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Kensington and Chelsea TMO Repairs Direct
Managing Director
Job Description:
ESCRIPTION
Job Title
Managing Director
Reports to
Board of Directors of Repairs Direct
Job Purpose
Dimensions
Responsibilities
To inspire and lead the repairs direct company, ensuring the
viability of the organisation. The Managing Director manages the
company and provides overall control and supervision for the
effective delivery of all of its activities.
Main Location:
Network Hub, 292a Kensal Green Road,
London W10 5BE
Resources:
All staff of the company (c. 45). Direct reports
include: Production Manager, Commercial
Manager, H&S Manager
Strategic Development
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Development of KCTMO Repairs Direct including company
vision, policies, future strategic direction and business plan.
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Meeting all financial and performance targets, as set in
agreement with the Repairs Direct Board.

Consultation and partnership working with the Board and
staff team with regard to organisational structure and
development.
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Communicating KCTMO Repairs Direct’s vision and values
to staff, residents, key stakeholders, and the wider public.

Promoting and representing KCTMO Repairs Direct.

Developing partnerships and maximising the impact of
KCTMO Repairs Direct’s work.
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Financial planning and budget setting to support the future
growth and development of KCTMO Repairs Direct.

Engaging with residents on the performance of and
improvements to the repairs service.
Organisational Management

Membership of the Board of Directors and regular reporting
to both the Repairs Direct Board and KCTMO Director of
Operations on company performance and development.

Day to day financial control of KCTMO Repairs Direct, in
liaison with the Finance Director.

Establishing and maintaining suitable staffing structures for
May 2013
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Kensington and Chelsea TMO Repairs Direct
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Managing Director
effective delivery of KCTMO Repairs Direct’s programme,
and recruiting staff as appropriate.
Ensuring full compliance with all statutory obligations and
articles of memorandum, in liaison with the Company
Secretary.
Establishing effective line management structures and
performance monitoring to ensure excellent standards in the
delivery of all KCTMO Repairs Direct programmes.
Ultimate responsibility for the health, safety and welfare of
staff.
Undertake other duties relevant to the nature, scope and level of
the role, as necessary.
May 2013
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Kensington and Chelsea TMO Repairs Direct
Managing Director
Person Specification:
Job Title: Managing Director
Department: Repairs Direct
To be appointed to this role you need to demonstrate your ability to meet the
requirements below and to maintain and continuously improve these in the role
Experience
Previous senior management role within the repairs sector – Essential.
Track record of successfully managing significant budgets – Essential
Experience of financial management, setting budgets and monitoring financial
performance – Essential.
Experience of overseeing the development and implementation of effective
communication strategies – Essential.
Effective management of employees and contractors – Essential.
Previous experience at Board or Director level – Desirable.
Knowledge
Relevant professional qualifications and education – Essential.
Extensive knowledge of the housing sector, and specifically repairs and contracting of
repairs – Essential.
Relevant understanding of HR and employment issues – Essential.
Understanding of interpreting financial management information including balance
sheets, budgets and management accounts – Desirable
Skills
An excellent problem solver who takes a dynamic and proactive approach to finding
effective solutions – Essential.
Leadership skills demonstrated by a proven ability to inspire others, establish a
shared vision and motivate people to work together to achieve shared objectives –
May 2013
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Kensington and Chelsea TMO Repairs Direct
Managing Director
Essential.
Ability to think strategically and to anticipate and plan for organisational and industry
change –Essential.
Sound judgment and an understanding of the need to maintain objectivity and an
ability to set and maintain professional boundaries – Essential.
Good commercial instincts and networking skills and commitment to representing
KCTMO Repairs Direct with professionalism and integrity at a local and national level
– Essential.
Excellent written and verbal communication skills – Essential.
Effective presentation skills, presenting to various stakeholder groups – Desirable.
KCTMO Leadership Behaviours
Personal Qualities:
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Self belief - the confidence that you will succeed, will overcome obstacles to
achieve the best outcomes for service improvement
Self Awareness - knowing your own strengths and limitations and understanding
your emotions and the impact of your behaviour on others in diverse situations
and being able to manage your own emotions and be resilient in a range of
situations
Drive for improvement - motivated to improve performance and to make a
difference to customers
Personal Integrity - a strongly held sense of commitment to openness,
accountability, inclusiveness and high standards and values
Direction Setting:
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Future planning - being prepared to take action now to shape and implement a
vision for the future development of the service
Creativity and flexibility - creatively leading and developing services, cutting
through complexity
Political astuteness - commitment and ability to understand diverse interests and
the dynamics between them
Drive for results - a strong commitment to making service improvements and a
determination to achieve positive service outcomes for users
Delivering the Service:
 Leading change through people - communicating the vision and engaging others
to work together to achieve a real change
 Holding to account - strength of resolve to hold others to account for agreed
targets and to be held account for delivering a high level of service
 Empowers and works collaboratively - facilitating others contributions, share
leadership and developing others capability, being committed to working with
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Kensington and Chelsea TMO Repairs Direct
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Managing Director
others to achieve results
Influencing - being able to adopt a number of ways to gain support and influence
May 2013
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Kensington and Chelsea TMO
Head of Contract Management Recruitment
Principal terms and conditions
These terms are provided for information purpose only and are not contractual.
These are draft, pending the full set-up of the company and therefore could be
subject to change.
Position
Managing Director
Salary
c. £70,000 per annum
Benefits
Competitive
Hours
You will be contracted to work a 40 hour week. There is an
occasional need to attend meetings in the evening or at the
weekend.
Leave
The post carries a leave entitlement of 28 days, plus all Bank and
Public Holidays normally observed in England and Wales. The leave
year runs from 1 April to 31 March.
Probation
The post holder will be subject to a six month period of probation
during which he/she is expected to establish their suitability for the
post.
References
Appointment will be subject to the receipt of references satisfactory
to the company. The person selected will also be required to satisfy
the company as to his/her medical fitness. The appointee will be
asked to complete a confidential questionnaire on his/her medical
history but may, in certain circumstances, also be asked to undergo
a medical examination by the company’s Occupational Health
Adviser.
The company will demand to see all original documentation as proof
of qualifications.
May 2013
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Kensington and Chelsea TMO
Head of Contract Management Recruitment
Key dates
Closing date for completed
applications
Thursday 23 May 2013, noon
First interviews
31 May 2013, KCTMO offices in London
Second interviews
TBA
May 2013
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Kensington and Chelsea TMO
Head of Contract Management Recruitment
Advertisement
Managing Director
Salary range: c £70k
We are recruiting for a Managing Director to inspire and lead our newly-created
repairs direct company, ensuring the viability of the organisation. The Managing
Director will manage the company and provide overall control and supervision for the
effective delivery of all its activities. The Managing Director will report to the Repairs
Direct Board of Directors. Responsibilities include the strategic development and the
organisational management of the company.
You must have previous senior management experience in the repairs sector, with a
track record of successfully managing significant budgets. You will also have
effectively managed both employees and contractors. You will have extensive
knowledge of the housing sector, and specifically repairs and contracting of repairs.
The ideal candidate will be able to provide evidence of previous occasions where
they have been responsible for financial management including the setting of
budgets and monitoring of overall financial performance. An understanding of
balance sheets and management accounts is also essential. You will also have
experience of developing and implementing effective communication strategies and
can demonstrate a good understanding of HR and employment issues.
This is an exciting role for an ambitious senior manager, looking for their first step
into a board level position. Repairs Direct is looking for an excellent problem solver
who takes a dynamic and proactive approach to finding effective solutions. You will
be capable of thinking strategically and be able to demonstrate strong leadership
skills.
The company will be offering a competitive salary and benefits package dependant
upon experience.
For details of the full job description and to submit an application please visit the
company website www.kcmto.org.uk and click on jobs.
The full recruitment timetable for the role is:
Closing date:
Short listing:
Interviews:
Thursday 23 May 2013
Friday 24 May 2013
Friday 31 May 2013
The TMO is an equal opportunities employer
No agencies please.
May 2013
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