NHS EDUCATION FOR SCOTLAND
INVITATION TO SUBMIT A
COMPETITIVE WRITTEN QUOTATION
FOR
Neonatal Resuscitation On-Line Game
Application & Assessment
CWQ PACK
NHS EDUCATION FOR SCOTLAND
COMPETITIVE WRITTEN QUOTATION
This Competitive Written Quotation (CWQ) Pack contains detailed instructions concerning the
submission to be made by parties interested in submitting a competitive written quotation for this
project, and details of the criteria that will be used in selecting the successful bidder.
The document consists of four parts:
Part 1: Submission Instructions
Part 2: Specification
Part 3: Evaluation Criteria
Part 4: Format for Response & Equality Questionnaire
CWQs should be submitted in accordance with the instructions detailed within this document. NES
will not consider any other form of bid. Any received bids which do not contain all of the requested
information may be rejected at NES’ discretion.
Produced by: NES Procurement Department
[email protected]
81912134
Page 2 of 19
NHS EDUCATION FOR SCOTLAND
COMPETITIVE WRITTEN QUOTATION
PART 1:
SUBMISSION
INSTRUCTIONS
81912134
Page 3 of 19
NHS EDUCATION FOR SCOTLAND
COMPETITIVE WRITTEN QUOTATION
1.
NHS EDUCATION FOR SCOTLAND (NES) OVERVIEW
The NHS Education for Scotland (NES) is a Special Health Board, responsible for supporting
NHS services to the people of Scotland through the development and delivery of education and
training for all NHSScotland staff.
•
•
•
•
•
•
•
•
•
everything we do is based on eight fundamental principles:
be open, listen and learn;
work together with others to benefit patients;
look ahead and be creative;
always aim for quality and excellence;
promote equality and value diversity;
understand and respond quickly and confidently;
work to a clear common cause; and
give people power and lead by example
Our vision is “Quality Education for a Healthier Scotland”. Our mission is to provide educational
solutions that support excellence in healthcare for the people of Scotland.
Headquartered in Edinburgh, NES is a national organisation with regional offices in Edinburgh,
Glasgow, Aberdeen, Dundee and Inverness. We have a staff complement of around 700.
Additional information on NES’s role is available from our website: www.nes.scot.nhs.uk
2.
SUBMISSION INSTRUCTIONS
This Invitation to Submit a Competitive Written Quotation (CWQ) contains details of NES’
background, objectives, detailed instructions concerning the submission to be made by
interested parties, and details of the criteria that will be used in selecting the successful bidder.
This CWQ pack is accompanied by a detailed specification and core information which must be
included in the Response.
2.1 Completion of CWQ
• It is the responsibility of bidders to ensure that they have read and understood all
documentation included in the package.
• Bidders are responsible for ensuring that they have completed the quotation fully and
accurately and that prices quoted are arithmetically correct for the units stated. Any
corrections/amendments made by the bidder should be initialed by them. Amendments
to the quotation will not be permitted after submission, unless requested by NES.
• All costs, including travel and associated costs, incurred in relation to this bid are to be
borne by the Bidder.
• CWQs must be submitted on the basis called for in this document. Additional alternative
offers may be considered and should be submitted separately clearly stating which
item(s) in the schedule they are offered against or in addition to.
• Full details or specification of any items of equipment included in the bid should be
provided together with any brochures/product literature.
• NES does not undertake to accept the lowest or any offer. Each item in the schedule will
be treated separately except as indicated and NES may decide to share awards for any
item between several suppliers.
81912134
Page 4 of 19
NHS EDUCATION FOR SCOTLAND
COMPETITIVE WRITTEN QUOTATION
• Facsimile copies will not be accepted. An electronic version may be submitted as back
up for the paper copies and should be sent to [email protected]. Both electronic
and paper versions must be received by the deadline below, the paper copy will be used
in the evaluation process.
• A Lead Officer should be identified for the bid and details specified in the submission.
• All correspondence must be in English.
2.2 Process for Questions/Clarifications
This CWQ process should be viewed as a confidential activity. As such, we ask that you
treat NES’ data and this CWQ with full confidentiality. All questions regarding this material
should be directed to:
[email protected]
Please reference ‘Neonatal Resuscitation e-learning Game App & Assessment’ in all
correspondence.
Please do not provide any proprietary information in your questions
In the interests of fairness, all questions and answers will be shared with all Bidders. NES
will post a list of questions and answers in response to any queries received on our website
at www.nes.scot.nhs.uk/about-us/tenders.aspx and if advertised through it, on Public
Contracts Scotland. In order to facilitate this process, please submit questions by 23/09/11.
Responses will be posted on 28/09/11.
Any contact made directly with any other employee of NES regarding this CWQ is a
violation of the terms of the CWQ response criteria and may be cause for disqualifying a
Bidder at the sole discretion of the contract manager.
2.3 Proposal Deadline
In order to allow appropriate time for analysis, selection, implementation, and
communication of the selected Bidders, your cooperation is requested in meeting all of the
specified deadlines. It is our intention to respond to all reasonable requests for additional
information and to reasonably cooperate with Bidders in the development of their quotation.
Therefore, it is imperative to submit your quotation by 13:00 on 07/10/11. NES may reject
any bid which is late and does not fully comply with the stipulated requirements unless the
Bidder can prove that the bid was dispatched in sufficient time to meet the specified
deadline.
81912134
Page 5 of 19
NHS EDUCATION FOR SCOTLAND
COMPETITIVE WRITTEN QUOTATION
2.4
Timetable
NES intends to follow the schedule below in performing the evaluation and supplier
selection process. The timetable below identifies the indicative dates:
Activity
Indicative Timescales
CWQ issued:
15/09/11
Questions to be submitted by:
23/09/11
Question responses from NES by:
28/09/11
CWQs returned to NES by:
13:00, 07/10/11
CWQ evaluation by NES Panel:
w/c 17/10/11
Notification of Award:
21/10/11
NES will notify Bidders whether or not they have been successful. The above dates are
subject to change at NES’ discretion.
2.5 Collusion
Bidders must not submit an offer in collusion with any other person, company or body,
which may have the effect of distorting or increasing the cost of the goods or service
provided under the contract.
If in the opinion of NES a bid is submitted on that basis, the bid may be rejected.
2.6 Marketing
All marketing or similar activities by the Bidder associated with the bid must cease upon
submission of the bid and only resume following notification from NES of the outcome of
the CWQ process.
2.7 Confidentiality
Any material of a confidential nature submitted by a bidder should be clearly marked. NES
will respect the confidentiality of material provided. Similarly, all material provided by NES
in relation to this CWQ must be regarded as confidential.
2.8 Inducements
NES has a strong belief in propriety and ethics. A Bidder attempting to offer an
inducement to any member of staff is likely to be excluded from the CWQ process.
2.9 Offer
The offer must be open for acceptance for a period of 90 days, from the date for last
receipt of CWQs.
81912134
Page 6 of 19
NHS EDUCATION FOR SCOTLAND
COMPETITIVE WRITTEN QUOTATION
2.10 Prices
Prices and rates quoted within the CWQ should be on a fixed basis for the contract period
and must be in Pounds Sterling, exclusive of Value Added Tax. Prices should remain fixed
for ninety days from the CWQ close date.
2.11 Agreement Implementation
The successful Bidder will be required to enter into a formal contract with NES, under
NES’s Terms & Conditions. The final contract will be subject to Scot’s law. NES’s
Standard terms and conditions are available from www.nes.scot.nhs.uk/aboutus/tenders/templates.aspx
2.12 Delivery of Responses
Three copies of the quotation and supporting information must be submitted, together with
a covering letter signed by an authorised representative of the Bidder to the address listed
below:
Hayley McDonald
NHS Education for Scotland
3rd Floor, Hanover Buildings
66 Rose Street
Edinburgh
EH2 2NN
in a plain sealed envelope which should not bear any name or mark indicating the sender,
bearing the letters “CWQ” followed by the subject to which it relates, to arrive not later than
13:00 on 07/10/11.
Bidders are advised to submit CWQs by registered mail, recorded delivery or by hand.
Regardless of method chosen, delivery shall be entirely at the bidders’ risk.
It is important that the numbering scheme set out in this CWQ is followed. In addition,
please ensure each page of the quotation is numbered in sequence and includes your
company name and logo.
3.
WITHDRAWAL OF COMPETITIVE WRITTEN QUOTATIONS
CWQs may be withdrawn at any time before the award of Contract, providing such intention is
expressed in writing to the relevant Officer within NES.
4.
COMPETITIVE WRITTEN QUOTATION OPENING
CWQs will be securely stored and remain unopened until the closing date specified within this
document. Emailed tenders will be stored in a restricted access, secure mailbox and remain
unopened until the closing date specified within this document.
CWQs will be opened at the above address, in the presence of authorised officers, as soon as
possible after the CWQ submission closing date.
81912134
Page 7 of 19
NHS EDUCATION FOR SCOTLAND
COMPETITIVE WRITTEN QUOTATION
PART 2:
COMPETITIVE
WRITTEN QUOTATION
SPECIFICATION
81912134
Page 8 of 19
NHS EDUCATION FOR SCOTLAND
COMPETITIVE WRITTEN QUOTATION
SPECIFICATION
1.
TITLE
Neonatal Resuscitation On-Line Game Application & Assessment
2.
CONTEXT
NHS Education for Scotland (NES) is a Special Health Board, responsible for supporting NHS
services to the people of Scotland through the development and delivery of education and training for
all NHS Scotland staff.
As part of NES, the Scottish Multiprofessional Maternity Development Programme (SMMDP) provides
a framework for the development and delivery of high quality, clinically relevant and accessible
courses to all health professionals involved in maternity care provision in Scotland.
Currently the SMMDP deliver Scottish Neonatal Resuscitation Course (SNRC) (Ref1) to provide
participants with the knowledge and skills to perform basic resuscitation of the newborn baby within a
safe simulated clinical environment. The course is intended to help participants:

Develop an understanding of the physiological processes that can lead to the need for
resuscitation of the newborn.

Practice the immediate care of babies requiring resuscitation at birth.

Acquire practical experience in using neonatal resuscitation equipment.

Participants will be varied, but will include midwives, nurses, doctors and paramedics.
The Learning Requirement
The skills developed on the course will be used only sporadically by some of the professionals in the
course of their working year. When these skills are called upon, the professionals are often working on
their own and may be out with a clinical environment.
There is therefore a requirement for professionals to refresh their knowledge on a periodic basis to
ensure they are equipped to deal properly when their skills are required.
SMMDP are commissioning a serious game based around the SNRC, to be made available on-line
and on mobile devices to professionals throughout Scotland so that they may maintain their skill levels
on an on-going basis using competitive gameplay.
The primary learning outcome is to give an opportunity to professionals to practice correct
resuscitation.
81912134
Page 9 of 19
NHS EDUCATION FOR SCOTLAND
COMPETITIVE WRITTEN QUOTATION
3.
SERVICE TO BE PROVIDED
SMMDP require the development and delivery of a serious online game based on the Scottish
Neonatal Resuscitation Course.
Game Content
The chosen supplier will deliver an online game covering the main elements of the course content
including






The physiological basis of resuscitation at birth
Initial steps and assessment of the newborn
Providing assistance with breathing
Troubleshooting ventilation
Chest compressions
On-going care
The game should include multiple practice scenarios (ref 2) based on current training scenarios
including: Meconium, suction haemorrhage, accident and emergency, jaw thrust ambulance, preterm
in community, Guedel airway. These scenarios give the player a chance to make formative decisions
and receive feedback on their performance.
The game should be designed to incorporate further practice scenarios at a later date.
Game Play
The game should provide the learner with a games based learning environment which is stimulating,
competitive; compelling (to ensure players return to play multiple times) It should aim to create a
degree of realism to emulate the stress or tension that the actual situation will engender.
The game should require the player to maximise their score on each level and to encourage them to
return to maintain their level of competence throughout the year.
The proposal should indicate how this would be built into the game play.
The game should show the player how well they have scored and possibly how they compare to
others in their sector/geographic area.
It is envisaged that the game comprise a mixture of interactive simulation and role playing combined
with formative feedback and gameplay to encourage multiple plays.
Technical Platform
The game will be hosted on SMMDP website and should also have the ability to run on at least one
mobile platform. (eg iOS, Android). Suppliers should indicate which and how many mobile platforms
they will include in their submission
The game’s scoring system for user and administration feedback should be self-contained but must
also provide data in a SCORM compliant framework for output to other VLEs. The supplier should
indicate knowledge of SCORM and show examples of previous game based work using the standard.
The supplier should indicate which technologies they propose to use for the project.
81912134
Page 10 of 19
NHS EDUCATION FOR SCOTLAND
COMPETITIVE WRITTEN QUOTATION
Game Administration
The system should provide for the registration of players and provide an administrative function to
SMMDP staff to:




Add/delete users
Review user numbers
Review number of times game is played
Review score tables
User data should include, name, position, health board, original course date, play data, scores.
4.
TASKS TO BE PERFORMED
The chosen supplier will design, build and supply the software as per this specification within 18
weeks of commissioning.
The supplier will be responsible for the project management of the project and work within a structured
review process with SMMDP management.
The proposal should outline a review schedule.
The supplier should indicate the on-going annual costs to maintain and support the system. These
costs will be additional to the design budget
5.
RESOURCE REQUIREMENTS
There is a maximum budget of £18,000 excluding VAT for this project.
Proposals should indicate the number and type of staff being used to fulfil the contract
Key members of the design team should attend the current SNRC course.
6.
MONITORING
The successful supplier will be asked to provide a named project manager for the delivery of the
contract.
They will provide a regular written review of progress throughout the term of the contract.
This should include progress reports at 2 to 4 weekly intervals to include an overview of development
progress, a review of the content, a review of the graphical interface, a review of any technical
challenges or potential hurdles or barriers to the successful completion process.
SMMDP may request review meetings during the project development.
81912134
Page 11 of 19
NHS EDUCATION FOR SCOTLAND
COMPETITIVE WRITTEN QUOTATION
7.
TIMESCALES FOR COMPLETION OF OBJECTIVES
The project is envisaged to take no more than 18 weeks to complete.
A design document should be completed and agreed within 4 weeks of commissioning.
An alpha version of the project should be available at 12 weeks
A full version with implemented scenarios should be available for beta at 16 weeks.
Delivery and sign off is anticipated at no more than 18 weeks.
8.
REFERENCES FOR BACKGROUND READING
Ref 1 SNRC Course Manual version 9
Ref 2 Scenarios
81912134
Page 12 of 19
NHS EDUCATION FOR SCOTLAND
COMPETITIVE WRITTEN QUOTATION
PART 3:
EVALUATION CRITERIA
81912134
Page 13 of 19
NHS EDUCATION FOR SCOTLAND
COMPETITIVE WRITTEN QUOTATION
SCORING CRITERIA AND EVALUATION
Proposals will be evaluated against each other in an objective manner. Each category of questions
and all business requirements have been carefully determined by NES. The evaluation team will score
each Bidder’s response using the criteria shown in the following table. Please note that they are not
ranked in any particular order that would reflect degree of importance or weighting.
NES reserves the right to accept any CWQ, in whole or part, or to negotiate further with one or more
Bidder. The Bidder(s) selected will be chosen on the basis of best value for money. This means
suitable quality, delivery, level of risk and response to customer needs at best price. Any respondent
who submits an incomplete response or who does not respond to this CWQ within the requested
guidelines and formats may be eliminated.
SCORING:
0
Question not answered. No evidence provided
1
Significantly fails to meet requirements. Inadequate evidence provided
2
Fails to meet requirements in some respects. Limited evidence.
3
Meets requirements in some respects. Moderate evidence provided.
4
Meets requirements in full with good supporting evidence
5
Superior proposal exceeding required standards. Exceptional evidence
Fraction scores shall not be used.
81912134
Page 14 of 19
NHS EDUCATION FOR SCOTLAND
COMPETITIVE WRITTEN QUOTATION
Criteria
Description
Proposal demonstrates evidence of previous work undertaken in the past 3 years
Experience and reputation in
relevant to this project including the names(s) of clients who can be approached
undertaking similar work
for comments. Testimonials may be provided where relevant
Adequate qualifications and
experience of the team
The proposal contains details of the educational and professional qualifications,
skills and experience relevant to this project of the person(s) who would be
responsible for providing the service.
Understanding the purpose of
the work, context and
background and proposes a
methodology that meets all
the requirements of the
tender specification
The proposal clearly demonstrates understanding of the context of NES’s work
and of this particular requirement eg background or legislative requirements or
divers. Proposal demonstrates that all the requirements of the specification have
been addressed and understood and that the proposed methodology is
appropriate and capable of successfully delivering the project.
The proposal provides details of the organisational structure of the Tenderer, as
well as average annual manpower and number of managerial staff over the past 2
Organisational stability of the
years. Any major organisational changes in the organisation over the last 2 years
bidder
are explained. Other evidence includes bank references; evidence of professional
indemnity insurance; abridged financial accounts for the past 2 years
Reasonable timetabled
schedule of work to ensure
The proposal provides a detailed timetable of events to ensure that deadlines can
dates requested are ready by be met and explicitly identifies any contingency.
due deadlines
Risk Management and
The proposal provides evidence that the main risks involved with the project have
Quality Assurance. Have
been identified and adequately addressed. Details of the bidder’s risk
main risks been identified and
management and quality assurance methodology are also outlined.
adequately addressed?
Offers value for money
The proposal is competitively priced and represents good value in the context of
the goods/services to be delivered over the life of the contract. Costs are clearly
demonstrated and justified. Best value bids will demonstrate an appropriate
combination of cost + quality.
Equality & Diversity,
Compliance with legislation
The proposal demonstrates compliance with relevant legislation. Where
appropriate, policies are in place for Equality and Diversity and Health & Safety.
Please note that, where appropriate, it is a prerequisite that all NES suppliers are
registered under the Data Protection Act.
81912134
Page 15 of 19
NHS EDUCATION FOR SCOTLAND
COMPETITIVE WRITTEN QUOTATION
PART 4:
CWQ RESPONSE &
EQUALITY
QUESTIONNAIRE
81912134
Page 16 of 19
NHS EDUCATION FOR SCOTLAND
COMPETITIVE WRITTEN QUOTATION
1.
PROPOSAL LAYOUT
Bidders are invited to submit a response to this CWQ in the format detailed below. It is
important that the standard numbering scheme laid out in this document is followed.
In
addition, please ensure that each page of your quotation is numbered in sequence and includes
your company name and logo.
2.
HEADINGS
Your proposal should adopt the following format:
SECTION 1
BACKGROUND AND HISTORY OF ORGANISATION
SECTION 2
ORGANISATIONAL STRUCTURE
SECTION 3
EXPERIENCE IN UNDERTAKING SIMILAR WORK (REFERENCES)
SECTION 4
PROPOSED APPROACH TO SATISFY THE SPECIFICATION
SECTION 5
DETAILED TIMETABLE
SECTION 6
STAFFING TEAM TO BE INVOLVED IN DELIVERY
SECTION 7
QUALITY ASSURANCE PROCEDURES
SECTION 8
IDENTIFIED RISKS ASSOCIATED WITH THE PROJECT AND RISK
MANAGEMENT PROCESSES TO ADDRESS THEM
SECTION 9
PRICE TO BE CHARGED INCLUDING FULL DETAILS OF COSTINGS
SECTION 10
FINANCIAL STANDING INCLUDING INSURANCE COVER
SECTION 11
COMPLIANCE WITH LEGISLATION (H&S, DPA*)
SECTION 12
E&D QUESTIONNAIRE
*nb, Where appropriate, NES requires that all contractors/suppliers be DPA registered. To
check whether this is applicable for your organisation please refer to:
http://www.ico.gov.uk/for_organisations.aspx
If you consider that DPA registration is not a requirement, please include a statement indicating
why you believe this to be so.
81912134
Page 17 of 19
NHS EDUCATION FOR SCOTLAND
COMPETITIVE WRITTEN QUOTATION
3.
EQUALITY AND DIVERSITY QUESTIONNAIRE
NES will use your answer to the following questionnaire to evaluate how your organisation deals
with equality, taking into account the scale of the proposed contract, the degree of relevance the
contract has to NES’s duty to promote equality and the size and capacity of your organisation.
NES are looking to ensure that suppliers do not discriminate unlawfully and are able to meet the
quality standards of the contract.
Please answer every question fully, providing sufficient information to enable NES to make a fair
and accurate assessment. A finding of unlawful discrimination against your organisation by an
employment tribunal or court will not be taken as grounds for disqualification if it can evidenced
that steps have been taken to prevent discrimination recurring, eg, by improving policies and
practices.
Please supply evidence to support your answers to questions, evidence could include examples
or copies of documents such as:
• equal opportunities policy;
• documents containing instructions to staff or outlining arrangements for advertisements,
recruitment, selection, access to training and opportunities for promotion;
• copies of recruitment advertisements;
• extracts from staff handbooks or other materials that demonstrate your organisation’s
commitment to equality.
More information about Equality & Diversity within NES is available on the NES website at:
www.nes.scot.nhs.uk/about-us/equality-and-diversity.aspx
81912134
Page 18 of 19
NHS EDUCATION FOR SCOTLAND
COMPETITIVE WRITTEN QUOTATION
What is the size of your firm? Please state total number of:
a)
a) Partners or directors
1.
b) Employees (including all full-time and part-time employees, apprentices, and other
b)
trainees):
In the last three years, has any finding of unlawful discrimination on the grounds of
age, disability, gender reassignment, marital or civil partnership status, pregnancy or
2. maternity, race, colour, religion or belief, sex or sexual orientation in the employment YES / NO
field been made against your organisation by the employment tribunal, the employment
appeal tribunal, or any court, or in comparable proceedings in any other jurisdiction?
In the last three years, has any finding of unlawful discrimination in relation to non3. employment matters been made against your organisation by any UK court, or in YES / NO
comparable proceedings in any other jurisdiction?
In the last three years, has your organisation been the subject of formal investigation
4. by the Equality and Human Rights Commission (EHRC) on the grounds of alleged YES / NO
unlawful discrimination or failure to comply with any relevant equality duties?
If the answer to questions 3 or 4 is yes or, in relation to question 4, the EHRC made a finding
adverse to your organisation, what steps have been taken as a result of that finding?
5.
In the last three years has any contract with your organisation been terminated on
grounds of failure to comply with:
6.
YES / NO
a) Legislation prohibiting discrimination; or
b) Contract conditions relating to equal opportunities in the provision of services?
7.
If the answer to question 6 a) or b) is yes, what steps have been taken as a result of that
termination of contract?
Briefly explain what steps have been taken to prevent discrimination and promote equality in your
employment function and the delivery of your services. You may wish to refer to policies,
procedures, staff training, working processes, abiding by codes of conduct, etc. as relevant to the
size and function of your organisation.
8.
Please enclose a copy of your Equal Opportunities Policy/Equal Opportunities Statement.
81912134
Page 19 of 19