Enrolling in HAN
• HAN Enrollment is now available on a self-service
dashboard in MyEnergy!
• The customer will log into their MyEnergy account
1
Enrolling in HAN
• On the overview page, the Home Area Network link is
available ‘Additional Services.’
2
Enrolling in HAN
• The customer will arrive on HAN Dashboard.
3
Enrolling in HAN
• All eligible meters are
located at the bottom of
the page. If the customer
has more than one
account or address, they
can select the address
where they’d like to have
their HAN device from
following drop down
options:
• Choose account
• Choose address
NOTE: see slide #35 for ineligible customer example
4
Enrolling in HAN
• Next, the customer will select ‘Register New Device.’
5
Enrolling in HAN
• The device registration
screen will appear.
• The customer will fill out the
following required fields:
• Device Name: free form
(ex. John Smith’s HAN
Device)
6
Enrolling in HAN
• Make Model: must choose from
the dropdown options
• If customer chooses ‘other’ the
field allows them to enter content
free form but has a 32 character
maximum. They will also be
required to fill out the following
fields:
• Manufacturer: free form and no
requirements
• Model: free form no requirements
• Device type: must choose from
dropdown***
7
Enrolling in HAN
• MAC Address: must be
16 digits. The field will
automatically display 16
spaces for the customer
to enter their digits
• Install Code: free form
but 32 character
maximum
• Select ‘Next’
8
Enrolling in HAN
• The device confirmation
page will display to review
entered info & submit
• To make changes, select
‘Previous’ to return to the
last screen.
9
Enrolling in HAN
• To restart and re-enter
info, press ‘cancel’ &
‘yes’ on this pop-up
screen.
10
Enrolling in HAN
• Register New Device
success page will display.
• Next the customer will
select ‘Join’ to pair their
device to their meter.
11
Enrolling in HAN
• The Join Device Start
Countdown page will
display.
• To join their device, the
customer will select
‘Start.’ The meter will be
‘open’ for nine minutes
for the device to pair***
12
Enrolling in HAN
•
•
•
•
The countdown begins!
The screen advises to not
navigate away from page
(entire 9min must pass for
the device to successfully
join)
Allows a maximum of 3 tries
to attempt to pair the device.
If all 3 attempts failed, they
will contact the HAN number
for assistance.
13
Enrolling in HAN
• The “Join” success page will display. The customer should now begin
seeing their energy usage in near- real time on their HAN device.
14
Enrolling in HAN
•
•
•
If no meters are listed, the customer
is ineligible***
If a customer is ineligible, they will
call for more information.
The following customers will see the
ineligible page:
• Large C&I: they will remain ineligible
• KV2C meter customers: meter
change and manual enrollment
• Solar customers:
• GE i210 2S = meter change and
manual enrollment
• Focus 2S= eligible but need to
be manually enrolled
15
Enrolling in HAN – Editing a Device
• To edit device info:
• Locate device on the
HAN Dashboard
• Expand the Meter
Badge ID
• NOTE: only device
name and the meter it
is associated to can be
edited. All device
information (i.e. MAC
address, install code)
cannot be changed***
16
Enrolling in HAN – Editing Device
Information
• All of the HAN devices associated to this meter will display.
• The customer will select ‘Edit.’
• Users cannot delete a device, but can edit the device name
NOTE: if incorrectly entered MAC address or Install code, device will still be listed
here, but unjoined
17
Enrolling in HAN – Editing Device
Information
•
•
•
The device information page
will display.
Here the customer can
manually edit the following
fields: Device name,
Account, Address, or Meter
Badge ID.
Once they have edited the
information, they can select
‘Next.”
18
Enrolling in HAN – Editing Device
Information
•
•
•
Warning message will
appear to confirm any edits
attempted for Account,
Address or Meter Badge ID
A confirmation page will
appear to review change
details.
The customer will select
‘continue’ to complete the
change.
19
Enrolling in HAN – Editing Device
Information
•
•
•
If the customer attempts to
change the Device Name,
no warning message will
appear. There will simply be
a confirmation page to
review the details of the
change.
The customer will select
‘Submit.’
The changes will be saved.
20
Enrolling in HAN – Unjoining a
Device
• Customer may want to
unjoin due to moving or
giving their device to
someone else.
• To unjoin device from
meter… expand the
Meter Badge ID
21
Enrolling in HAN – Unjoining a
Device
• The customer will select ‘Un-join.’
22
Enrolling in HAN – Unjoining a
Device
23
• A warning message will appear asking the customer to confirm that they
would like to unjoin their device.
• The customer will select ‘Un-join Device.”
Enrolling in HAN – Unjoining a
Device
24
• The device will unjoin from the meter. A success page will not appear. The
customer will know that their device has been unjoined by seeing a ‘join’
option on their main HAN dashboard.