LEARNERS ASSESSMENT PACK
TAKE IN AND CONTROL SAFE CUSTODY
ITEMS IN A BANKING ENVIRONMENT
(7324)
NAME:
ORGANISATION:
COURSE NO:
OR
RPL:
Unit Standard SAQA 7324 – Take in and control safe custody items in a banking
environment
INDEX
Page No
Instructions to Learner
1
Assessment Tool/s & Instruments & Model Answers:
4
Part 1
Questions & Answers:
Written assessment
4
Part 2
Observation
Observation Checklist
10
Declaration of Authenticity
Version 1 – March 2004
13
Unit Standard SAQA 7324 –Take in and control safe custody items in a banking
environment
INSTRUCTIONS TO LEARNER
Purpose of the
Assessment:
The purpose of assessment against this unit standard is to
award credits on the NQF to learners who are able to:
-
Context of the Unit
Standard
Learning
Assumptions:
Assessment
Methods:
This unit standard is registered on the National Qualifications
Framework as follows:
Field:
Business, Commerce and Management
Sub-field:
Finance, Economics and Accounting
Number:
7324
Level:
5
Credits:
2
Not indicated on Unit Standard
The following assessment methods will be used for this
assessment:
-
Version 1 – March 2004
Take in safe custody item
Uplift safe custody items
Control items held in safe custody
Questioning – Q
Observation – O
1
Unit Standard SAQA 7324 –Take in and control safe custody items in a banking
environment
Assessment
Process:
Step 1 – Planning for the Assessment
-
Assessment
Process (Cont):
You will need to complete an assessment plan together
with your assessor/line supervisor
Your assessor will prepare you for your assessment and
complete the assessment preparation plan with you
Ensure you are familiar with what is expected of you for
this assessment and the unit standard
Step 2 – Completing the Assessment
-
This assessment will be by means of written assessment
& observation checklist
Hand in the written assessment fully completed as per the
instructions by the date agreed on the assessment plan
Your assessor may ask you additional questions
Your assessor will record the evidence that you have
submitted onto the assessment guide
Based on this evidence, the assessor will make a
judgement of 'Competent' or 'Not Yet Competent' or 'Not
Assessed' for each assessment criteria and overall for the
total unit standard
Step 3 – After the Assessment
-
-
-
-
Special
Conditions:
-
-
Version 1 – March 2004
If 'Not Assessed' you and the assessor will agree the
criteria not assessed and arrange an additional
assessment date
If 'Not Yet Competent' you and the assessor will identify
why this judgement has been made and the action/s
necessary. A re-assessment date should also be agreed
upon.
All decisions will be recorded on the assessment guide,
which all parties should sign
You will only be declared 'Competent' if you have provided
sufficient and valid evidence against all the assessment
criteria and specific outcomes of this unit standard
After declaration of competence, your assessment is
subject to the internal moderation process
Once this is complete, your results will be entered onto
SAQA's NLRD – National Learner Record Database
The declaration of authenticity on page 13 must be signed
by your manager, your assessor and yourself to certify
that the evidence is authentic and that this has been
applied in your workplace
Feedback on your assessment will be given to you by
your Line Manager/Assessor
2
Unit Standard SAQA 7324 –Take in and control safe custody items in a banking
environment
Resources:
The following additional/supporting resources will help you
when preparing for your assessment:
Resource
Access to relevant banking policies and
procedures
Access to the Code of Banking Practice
Access to FAIS Act and relevant legal
requirements
Access to relevant operating and computer
systems
Access to staff training guides and other
process guidelines
Version 1 – March 2004
Reference
blue matter >>
Operational
Communications >>
Policies
GRG
Code of Banking
Practice Manual
GRG
Bank Manual 2
Financial Advisory
and Intermediary
Services Act (FAIS)
GRG
Service Support
Chapter 7 Safe
custody
Section 9 Securities
Management
System (SMS)
Learning Libraries
Available
From
Intranet
Intranet
Intranet
Intranet
Branch,
Learning
Libraries
3
Unit Standard SAQA 7324 –Take in and control safe custody items in a banking
environment
ASSESSMENT TOOL/S & INSTRUMENT/S
PART 1:
QUESTIONS & ANSWERS
Introduction:
The following questions comprise the Knowledge Assessment for Unit
Standard 7324. These questions represent the theoretical component of the
assessment and test your understanding of the different work activities. You
must answer all the questions in full and write in the spaces provided. The
mark allocation is a guide to the number of factors being evaluated per
question.
As the learner, you must:


Write all your answers in the space provided below
Ensure that you answer all the questions in full
WRITTEN ASSESSMENT:
Specific Outcome 1: Take in safe custody item
Assessment criteria 1.1 – 1.3
Question 1:
What information is shared with the customer with regards to a safe custody item?
(5)
Question 2:
What relevant documentation is given to the customer?
(2)
Version 1 – March 2004
4
Unit Standard SAQA 7324 –Take in and control safe custody items in a banking
environment
Question 3:
What relevant information is obtained and recorded?
(5)
Question 4:
Where and how is it recorded?
(4)
Question 5:
What procedure do you follow when placing a safe custody item in a secure
environment?
Version 1 – March 2004
5
Unit Standard SAQA 7324 –Take in and control safe custody items in a banking
environment
(15)
Question 6:
Discuss the security requirements of a lock away facility.
(6)
Question 7:
How do you positively identify the customer/authorised person when safe custody
items are uplifted?
Version 1 – March 2004
6
Unit Standard SAQA 7324 –Take in and control safe custody items in a banking
environment
(7)
Specific Outcome 2: Uplift safe custody items
Assessment criteria 2.1 – 2.3
Question 8:
What documentation needs to be completed when the safe custody item is removed
from the secure environment?
(4)
Question 9:
What procedure do you follow when removing a safe custody item?
(3)
Version 1 – March 2004
7
Unit Standard SAQA 7324 –Take in and control safe custody items in a banking
environment
Question 10:
Describe the hand over and discharge procedure of the safe custody item.
(6)
Specific Outcome 3: Control items held in safe custody
Assessment criteria 3.1 – 3.3
Question 11:
How do you collect the safe custody fees?
(8)
Version 1 – March 2004
8
Unit Standard SAQA 7324 –Take in and control safe custody items in a banking
environment
Question 12:
How do you handle a logbook with regards to safe custody items?
(8)
Question 13:
How do you deal with safe custody fee defaulters?
(7)
TOTAL FOR PART 1: (For assessor use only)
Version 1 – March 2004
80
9
Unit Standard SAQA 7324 –Take in and control safe custody items in a banking
environment
PART 2:
OBSERVATION
The Observation component represents the physical gathering of information
in the workplace. In this section, the assessor will observe and assess you
completing actual work tasks. These tasks correspond with the Unit Standard
requirements and should be performed at your workstation or within your
familiar work environment. The assessor will complete the checklist for each
action and allocate a tick or cross in the space provided indicating whether
you have successfully completed the task/s or not. You will only have one
opportunity to be assessed against each assessment criteria.
(For assessor use only)
OBSERVATION CHECKLIST:
ACTION
DID THE LEARNER….
√/X
Specific Outcome 1: Take in safe custody item
Assessment criteria 1.1 – 1.3
Specific Outcome 2: Uplift safe custody items
Assessment criteria 2.1 – 2.3
Specific Outcome 3: Control items held in safe custody
Assessment criteria 3.1 – 3.3
1.
Advise the customer of the:
fees payable;
items that are unacceptable; and
option to either rent a safe custody bag or deed
box from the bank.
2.
3.
4.
Refer to Part 5 Recovery of safe custody fee in
this section. Refer to SBT for exceptions.
If the customer is renting a safe custody bag or
deed box from the bank, hand the customer the
bag or box. Request the customer to place the
items in the bag or box.
Obtain either an envopak poly seal label –
numbered or Form 00052919 (Safe custody deed
box label – numbered) whichever is applicable.
Obtain and complete the following forms with the
required customer details:
Form 00141053 (Safe deposit service –
Application and agreement);
Form 00013042 (Safe custody receipt). Use the
year as a prefix for the receipt number;
Form 00049731 (Safe custody card label);
Form 00141079 (Safe custody articles terms and
conditions);
Form 00141066 (Safe custody/Safe deposit locker
access power of attorney to a third party), where
applicable; and
Form 00141105 (Application for access to safe
Version 1 – March 2004
10
Unit Standard SAQA 7324 –Take in and control safe custody items in a banking
environment
5.
6.
7.
8.
custody bag/box or vault locker for the removal of
a last will and testament), where applicable.
Request the customer to sign the forms, where
required
Take control of the safe custody bag or deed box
from the customer.
Seal the bag or deed box in the presence of the
customer
To seal the:
Safe custody bag
 insert the completed and signed card label
into the pouch on the inside of the safe
custody bag;
 zip up the safe custody bag;
 secure the zip clasp; and
 insert the envopak poly seal – numbered
face up over the clasp; and secure.
Safe custody deed box
 place the completed and signed card label
inside the box;
 close the box and lock with a key;
 place the seal on the front of the deed box;
and
 place two pieces of tamper proof tape on
both sides of deed box.
.
Stationery supplied deed boxes have two keys
attached.
Deed box seals may not be reused. New seals
must be applied each time the box is opened
9.
Request payment from the customer.
10.
Hand the original receipt and a copy of the terms
and conditions to the customer.
Take the safe custody bag or deed box and the
signed forms to the workstation.
Capture details of the safe custody item on
Securities Management System (SMS).
Forms 00013042 are to be housed in a lockable
container during the day and in a strongroom
overnight
File Forms 00141079, 00141053 and 00141066
alphabetically in a fan folder and house in a
strongroom or fireproof safe overnight under the
control of the custodians.
11.
12.
13.
14.
Version 1 – March 2004
Refer to Part 5
Recovery of
safe custody
fee in this
section.
11
Unit Standard SAQA 7324 –Take in and control safe custody items in a banking
environment
15.
BDS – Take the safe custody item and proceed to
the strongroom with the senior safe custody
custodian
If the deed box/seal bag cannot be locked away in
the strongroom immediately, it must be placed in a
lockable cabinet under dual control until such time
as it can be locked away in the strongroom
The learner must achieve a tick in ALL of the actions in order to be
rated as COMPETENT
TOTAL FOR PART 2: (For assessor use only)
C
NYC
ASSESSORS COMMENTS:
ASSESSOR SIGNATURE:
Version 1 – March 2004
DATE:
12
Unit Standard SAQA 7324 –Take in and control safe custody items in a banking
environment
DECLARATION OF AUTHENTICITY
We the undersigned hereby declare that _________________________
has completed all of the specified requirements for assessment against
this unit standard.
SIGNED:
_____________________________
LEARNER:
_____________________________
DESIGNATION:
_____________________________
DATE:
_____________________________
SIGNED:
_____________________________
LINE SUPERVISOR: _____________________________
DESIGNATION:
_____________________________
DATE:
_____________________________
SIGNED:
_____________________________
ASSESSOR:
_____________________________
DESIGNATION:
_____________________________
DATE:
_____________________________
Version 1 – March 2004
13