Occupational Safety and Health Division 18 Havelock Road Singapore 059764 Tel: 64385122 www.mom.gov.sg [email protected] This Guide contains the Explanatory Note and important information for Renewal Application for Accredited Training Provider (ATP). It has been re-arranged to make easy for you to make the application. APPLICATION FOR RENEWAL AS ACCREDITED TRAINING PROVIDER FORM (ANNEX 2) i) ii) It will take you about 15 minutes to fill this form You will need to know the organization particulars and course details before filling this form CHECKLIST FOR LIST OF RELEVANT DOCUMENTS REQUIRED (ANNEX 4 ) It will take you about 5 minutes to complete this checklist to ensure complete submission of your Application. CHECKLIST FOR LIST OF TRAINING FACILITIES AND EQUIPMENT (ANNEX 5 ) It will take you about 5 minutes to complete this checklist to ensure complete submission of your Application. 1 ATP RENEWAL APPLICATION GUIDE V6 2009-07-28 Annex 2 Occupational Safety and Health Division APPLICATION FOR RENEWAL AS ACCREDITED TRAINING PROVIDER (Please submit separate application for Each Course Applied for) Note: iii) It will take you about 20 minutes to fill this form iv) You will need to know the organization & accredited trainers particulars before filling this form Section A: Particulars of Organisation Full Name of Organisation Year Established Address of Head Office / Main Office in Singapore Telephone No. Facsimile No. Electronic Mail Address Postal Address (if different from above) Paid-Up Capital S$ Registry of Company & Businesses (RCB) No / Registry of Society (ROS) File No.* (Please submit a copy of the certificate in the CD-ROM) Section B: Particulars of the Training Centre Full Name of Training Centre Date of Expiry of ATP Address of Training Centre Telephone No. Facsimile No. (Please submit a copy of the updated lease agreement or other supporting documents as proof of the legal right of training provider to use the training premises) Name of Head / Principal / Designated Manager Name of Course and Languages Conducted Electronic Mail Address Telephone No. Types of Participants Own employee Yes/No* Public Yes/No* Number of Trainers/Instructors for the Course Course Fee per participant (Public) Class Size (Min & Max) Duration of Course (Hours) Full Time Part Time 2 ATP RENEWAL APPLICATION GUIDE V6 2009-07-28 Section C: Particulars of the Existing Accredited Trainers Name & NRIC/FIN No (please use additional forms if space provided is insufficient) Age Topics & Language Approved No. of class runs conducted in the last period of accreditation Average rating by participants (Excellent-5, Very Good-4,Satisfactory-3, Fair-2, Poor-1) Section D: Particulars of Person Making the Application Name Designation Telephone No Facsimile No Signature Declaration I. I hereby declare that all the particulars, information and supporting documents given in this Application Form are true and correct. I hereby declare that all copies of documents, testimonials, certificates, letters of authorisation submitted in support of this application are true and genuine copies of the original documents. II. I have read and understood the Terms & Conditions for Accredited Training Provider (ATP). I agree to be bound by the said Terms & Conditions in the event that my application is approved by OSHD, and also during my period of certification as an ATP by OSHD. III. I undertake to retain a copy of the said Terms & Conditions for Accredited Training Provider (ATP) for my reference after submitting this application. _______________ Company Stamp _______________ Date ______________________ Signature of Head/Principal 3 ATP RENEWAL APPLICATION GUIDE V6 2009-07-28 Annex 4 LIST OF RELEVANT DOCUMENTS REQUIRED FOR RENEWAL APPLICATION FOR REGISTRATION AS ACCREDITED TRAINING PROVIDER Note: (Please see paragraph 6 in the Explanatory Notes for the submission of Application) i) To help us to expedite your application, please ensure that all relevant documents in this list are submitted with your application. Please tick against the appropriate item to indicate the document/s submitted. ii) Please note that the items listed below are submitted in a non-returnable single-write CD-ROM. iii) Where a scanned/photo-copied copy of an original document is submitted, OSHD may require you to produce the original document for verification if necessary. 1 2 3 4 5 6 7 Document Required Remarks Application in the prescribed Please refer to Annex 2 course application forms A brief write-up of the i) A latest copy of the Certificate of Registry of Companies and Businesses (stating the paid-up capital) Registry of progress and development of Society or any other document to confirm registration of the ATP during the last entity period of certification ii) All services offered (training and non-training related) iii) a brief description of other accreditations received (if any; i.e. ISO 9000 for the administration of OSH training) during the last period of ATP certification iv) a copy of the lease agreement or other documentary proof of the ATP’s continued right to use the designated premises/venue(s) for conducting the stipulated course. A brief report on the course i) the number of course runs (in the various languages and conducted by the ATP for in the different training centres/venues, if applicable) the last period of ii) the number of people trained (pass and failure) for each certification: month in that period of certification iii) the number and names of existing accredited trainers (please note that the training provider is to ensure that there are two accredited trainers for each topic) iv) letters from a Singapore registered medical doctor to certify the fitness of those accredited trainers aged 60 and above who are required to conduct practical training (i.e. scaffold erection, crane operation, forklift operation, riggers course, etc) Updated course notes E.g. Updated hand-outs for participants/trainees; Training Course slides List of examination questions Including sample copy of examination paper and answer sheet being used with answers and marking/passing scheme The details and passing If applicable criteria/scheme for the practical examination A sample of the certificate to May be in MS Word, PDF format be awarded to successful candidates 4 ATP RENEWAL APPLICATION GUIDE V6 2009-07-28 Annex 5 Training Facilities and Equipment Checklist Training Facilities and Equipment (not limited nor exhaustive) Checklist Sufficient tables and chairs Sufficient size of classroom Classroom is conducive for training purpose e.g. noise, odour Classroom is air-conditioned Classroom is sufficiently lit Overhead projector is provided White board is provided Projection screen is provided Flip chart is provided Access to classroom is free from hazards Marker pens are provided IT facilities e.g. computers and internet connection are available (for courses that require the online submission of training records) Availability of other practical equipment (please refer to the specific course requirements) Sanitary facilities are adequate and clean 5 ATP RENEWAL APPLICATION GUIDE V6 2009-07-28 Occupational Safety and Health Division ACCREDITED TRAINING PROVIDER CERTIFICATION SCHEME (Explanatory Note for Renewal of Certification) Introduction 1. Pursuant to the Workplace Safety and Health Act 2006, the Minister may make regulations for carrying out the purposes and provisions of this Act, including the accreditation of accredited training providers to conduct safety and health training courses for persons who are required to attend such courses under the same Act. 2. This is a guide for organisations seeking to apply for renewal of certification as an Accredited Training Provider (ATP) under the Occupational Safety and Health Division’s (OSHD) Accredited Training Provider (ATP) certification scheme. 3. The requirements and standards expected for an organisation to be an ATP under OSHD’s certification scheme are listed in the Terms & Conditions in Annex 1. Applicants are advised to read and understand these requirements, which will be binding on the applicant upon eventual approval, before making an application. Application 4. The ATP applying for a renewal of its certification must submit its application in the course application form prescribed in Annex 2 two months before the expiry of the certificate. Please note that any application received after the expiry of the certificate would be deemed as a new application for accreditation and would be processed as such and the full accreditation fee would be applicable. No reminder would be sent to inform the ATP of the need for renewal. 5. The following documents are to be submitted together with the course application form: a) A brief write-up of the progress and development of the ATP during the last period of certification, including the following: i) a latest copy of the Certificate of Registry of Companies and Businesses; stating the paid-up capital (for companies and business organisations) or Registry of Society (for industry association); ii) update on types of services offered (both training and nontraining related) by the organisation; iii) a brief description of other accreditations received (if any; i.e. ISO 9000 for the administration of OSH training) during the last period of ATP certification; and 6 ATP RENEWAL APPLICATION GUIDE V6 2009-07-28 iv) b) 6. a copy of the lease agreement or other documentary proof of the ATP’s continued right to use the designated premises/venue(s) for conducting the stipulated course. A brief report on the course conducted by the ATP for the last period of certification (i.e. two years of accreditation), including the following: i) the number of course runs (in the various languages and in the different training centres/venues, if applicable); ii) the number of people trained (pass and failure) for each month in that period of certification; iii) the number and names of existing accredited trainers (please note that the training provider is to ensure that there are two accredited trainers for each topic); and iv) letters from a Singapore registered medical doctor to certify the fitness of those accredited trainers aged 60 and above who are required to conduct practical training (i.e. scaffold erection, crane operation, forklift operation, riggers course, etc). c) A set of updated course notes d) A set of examination questions being used with answers and the passing scheme; e) The details and passing criteria/scheme for the practical examination, if applicable; and The following are to be submitted in a sealed envelope marked “Renewal Application for Accredited Training Provider Certification” to the address below. a. b. c. d. e. Completed hardcopy application forms (Annex 2) Completed hardcopy Checklist (Annex 4 & Annex 5) Softcopy (scanned in pdf format) of the documents stated above in (a) & (b) Softcopy (in pdf or doc format) of all supporting documents All softcopy folders/documents must be appropriately named for easy identification. Important Notes: All softcopies must be stored in a single-write CD ROM. Application must be submitted to: Licensing Branch Occupational Safety and Health Division Ministry of Manpower 18 Havelock Road Singapore 059764 The applicant organisation’s name, submission date and signature of organisation’s relevant representatives and/or personnel must be written on the top surface of the CDROM. 7 ATP RENEWAL APPLICATION GUIDE V6 2009-07-28 7. Incomplete application forms or submissions will not be processed or considered. 8 ATP RENEWAL APPLICATION GUIDE V6 2009-07-28 Terms and Conditions for Accredited Training Providers 1 Interpretation In this set of Terms and Conditions, unless the context otherwise requires: “Accredited trainer” means trainer accredited by MOM “ATP” means Accredited Training Provider approved by MOM “BCSS” means Building Construction Supervisors Safety Course “CSOC-GT” means Construction Safety Orientation Course General Trade “OSHD” means the Occupational Safety and Health Division, Ministry of Manpower (MOM), Singapore “Re-Certification” means the sitting for the test without first going through the course. For the purpose of this definition, it applies only to i) CSOC (GT) and ii) SSIC (GT). “SSIC-GT” means Shipyard Safety Instruction Course General Trade “SSSC” means Shipyard Supervisors Safety Course 2 3 Training Venue 2.1 Unless otherwise exempted, each ATP shall maintain a primary approved training venue. If the ATP wishes to change the venue, the ATP shall submit the details to MOM at least two (2) weeks before the commencement of the course. 2.2 The ATP is to note that MOM’s approval of the venue is in relation to the condition and adequacy of the training facilities and equipment. The onus is on the ATP to comply with all other relevant land use, building, fire and safety regulations. Training Facilities and Equipment 3.1 The ATP shall ensure that the classrooms used for training and examinations are of adequate size (to meet the training capacity approved by MOM) and are properly maintained. The seating facilities e.g. the writing desks, must be reasonably and comfortably spaced for the purpose of conducting examinations. The design and maintenance of the facilities should take into account sound insulation, ventilation, ergonomics and cleanliness, so as to create an environment that is conducive to the teaching /learning process. Proper sanitary facilities shall also be provided. 9 ATP RENEWAL APPLICATION GUIDE V6 2009-07-28 3.2 The ATP shall ensure that the teaching equipment, including but not limited to overhead projectors, LCD projectors or white boards are in good condition and in sufficient quantities. For courses that comprise a practical component, the ATP shall ensure that the relevant facilities or equipment are provided. Please refer to Annex 5 for a non-exhaustive self-assessment checklist of the training facilities and equipment. 4 5 Accredited Trainers 4.1 Only accredited trainers are allowed to conduct the course. The requirements for being an accredited trainer are course-specific. The ATP shall ensure that accredited trainers conduct only the subject(s) and/or topic(s) in the language(s) for which they are accredited 4.2 The ATP shall maintain an updated register of accredited trainers for all MOM-accredited courses. 4.3 Accredited trainers shall conduct the course in a professional and ethical manner at all times. They are also expected to be competent and maintaining the standards of course delivery at all times. 4.4 Interested applicants are strongly encouraged to attain the Advanced Certificate in Training and Assessment (ACTA) before applying to be accredited trainers. From time to time, MOM may require the accredited trainers to obtain the ACTA certification as a pre-requisite of being approved Note: All trainers for WSQ courses must comply with WDA’s requirement, including the need for ACTA qualified trainers for all, or a particular course. Trainer-to-Trainee Ratio for Accredited Courses Unless otherwise specified, the trainer-to-trainee ratio shall not exceed the ratios highlighted in the following table: Type Level Trainer/Trainee Ratio Basic Worker 1 : 40 Intermediate Supervisor Advanced Manager/Professional 1 : 30 1 : 20 10 ATP RENEWAL APPLICATION GUIDE V6 2009-07-28 6 7 8 Course Materials 6.1 The course materials used by the trainers shall meet the requirements of the approved training syllabus (including the duration allocated for each topic). Course materials are to be relevant to industry needs, be of sound quality and are to be updated at least once every two (2) year, example in the area of best industry practices and relevant case studies. MOM may make changes to the approved training syllabus and shall inform the ATP of the changes at least one (1) month in advance before the changes take effect. 6.2 The ATP shall retain a copy of all versions of the course materials that are used during the period for which each course is accredited, and ensure that they are readily available for inspection and verification. 6.3 MOM’s approval of the course materials does not imply an endorsement of the ATP’s copyright to use the materials either fully or in portion. The ATP shall be wholly responsible for ensuring that it does not infringe on any patent, design, copyright or intellectual property rights owing to the use of any material. Course Information 7.1 The ATP shall make all general information such as the course title, outline, entry requirements, fees, contact person, venue, trainer details, availability of government funding and the pathways to reach course outcomes available to all course participants and interested persons. All policies relating to fee refund as well as course cancellation or postponement, shall also be clearly documented and be made available to all the participants. 7.2 MOM may request and publish information on the course and test fees from time to time. Any fees reported to MOM shall be deemed accurate and the ATP shall inform the MOM at least one (1) month in advance before any changes are made to the fees. Course Entry Requirements 8.1 9 The ATP shall verify and be able to show documentary evidence that each participant meets the stipulated entry requirements for each course. Examination Requirements 9.1 The ATP shall ensure that the format and duration of the examination adheres strictly to the approved training syllabus. Where applicable, the ATP shall conduct the examinations using the latest set of examination questions available from MOM. The ATP is to provide at least two (2) different sets of examination questions for trainees taking the examination at the same time. All examination sets shall be clean and free from markings or answers. The examination sets shall be revised at least once in every two (2) years. The ATP shall retain copies of the examination papers, answers and records for verification purposes. 11 ATP RENEWAL APPLICATION GUIDE V6 2009-07-28 9.2 The ATP shall make every effort to ensure strict confidentiality and that the examination questions, answers and assignments are not released to unauthorised personnel. The ATP shall not reproduce and/or pass on any questions obtained from the MOM to any third party. The ATP shall record, maintain and account for all examination or test papers at all times. Proper disposal of all expired examination or test sets must be accounted for and carried out by the ATP periodically. 9.3 The ATP shall ensure that each trainee takes the examination in the language in which the completed course was conducted. 9.4 The ATP shall ensure and be able to provide documentary evidence that each trainee achieves the minimum attendance requirements before he is allowed to take the examination. Unless otherwise specified, the minimum course attendance is 75% for courses lasting more than a day. Attendance requirement for one day course shall be maintained at 100%. 9.5 Unless otherwise specified, the passing marks for examinations are stated in the following table. MOM may make adjustments to the passing mark from time to time. Type Basic Intermediate Advanced 10 11 Level Worker Supervisor Manager/Safety Professional Passing Mark 60% 65% 70% Conduct of Examinations 10.1 The ATP shall verify the identity of each participant before he is allowed to take the examination. 10.2 Unless otherwise permitted, trainees who fail the examination will have to sit through the full course again before being allowed to re-take the examination. 10.3 Examinations shall be invigilated by an authorised employee of the ATP, such as the accredited trainer or other appointed staff of the ATP. At least one invigilator shall be present to invigilate the examinations at all times, such that the examination venue is not left unattended. 10.4 The time and duration for each examination shall be communicated clearly to trainees before the commencement of the examination. The trainer or invigilator shall also communicate to the trainees the proper code of conduct e.g. the need for integrity and honesty, expected of them during the examination. Dishonesty in Examinations 12 ATP RENEWAL APPLICATION GUIDE V6 2009-07-28 11.1 12 14 (a) Communication by word of mouth or by other means during the conduct of the examination that is not authorised by the invigilator; or (b) Possession of any materials in the examination venue that is not authorised by the invigilator. Absence from Examinations 12.1 13 Acts of dishonesty are deemed to have taken place during the examinations under the following circumstances: A trainee is considered to be absent from an examination with valid reasons if he has: (a) Obtained a medical certificate from a registered medical practitioner, and has presented such medical certificate to the examiner within 48 hours of his absence; or (b) Obtained other acceptable documentary evidence supporting his absence and has presented such evidence to the examiner within 48 hours of his absence. 12.2 An ATP may choose to allow a trainee who absents himself from an examination with valid reasons to re-sit the examination. 12.3 A trainee who absents himself from an examination without valid reasons shall be deemed to have sat for and failed the examination. Certificate of Successful Completion 13.1 A certificate of successful completion of a course shall only be issued to a participant who has successfully completed the course and passed the examinations. The certificate shall be issued to the participant within one (1) month of the completion of examination. 13.2 All certificates issued shall be recorded and accounted for by the ATP at all times and made available during inspections, investigations or audit checks. Proper disposal of certificates shall also be accounted for and carried out by the ATP periodically. Course Evaluation and Feedback 14.1 The ATP shall conduct an evaluation of the course as part of each and every class. All participants shall be allowed to evaluate the course content, course duration and the trainers for each of the sessions conducted. 14.2 The course content, presentation and trainers are to be rated on a scale of 1 to 5 as follows: “excellent” (very much above expectation, rating 5), “very 13 ATP RENEWAL APPLICATION GUIDE V6 2009-07-28 good” (above expectation, rating 4), “satisfactory” (up to expectation, rating 3), “fair” (below expectation, rating 2) or “poor” (significantly below expectation, rating 1). Participants shall also be allowed to give written comments or free-text feedback. 14.3 15 16 17 Statistical Updates and Performance Indicators 15.1 MOM may from time to time, request the ATP to submit statistical updates such as on the registration timeliness, course runs and number of course participants. 15.2 In addition, the ATP shall maintain performance indicators on the average trainer-to-trainer ratio, candidacy pass rate and course evaluation satisfaction rating, and submit such indicators as and when requested by MOM. The guide to the calculation of the performance indicators is in Annex 6. Inspections, Investigations and Audit Checks 16.1 The ATP shall give full support and cooperation to MOM’s officers, authorised persons, agents and representatives who conduct ad hoc inspections, investigations and/or audits on the ATP from time to time. 16.2 In the event of a breach or non-compliance of these Terms and Conditions, the ATP shall take the necessary corrective actions within the stipulated timeline. Certification under ISO 9000 17.1 18 The ATP is strongly encouraged to obtain a certification of its management system under the ISO 9000 certification scheme or any other relevant scheme. From time to time, MOM may require the ATP to obtain the certification as a pre-requisite of being approved as an ATP. Documents Retention Period 18.1 19 The ATP shall keep and maintain proper records of all evaluations and feedback received from participants. The ATP shall monitor the evaluation and feedback closely, so as to ensure that the ratings are consistently 3 and above. The ATP shall keep and maintain documentary records of actions taken to address ratings below 3 and feedback of participants. Unless otherwise specified, all documents shall be retained for a minimum of 2 (two) years. System Requirements 19.1 The ATP shall comply with the computer hardware and software requirements stipulated by MOM from time to time, including the purchase of new computer hardware and software if necessary. 14 ATP RENEWAL APPLICATION GUIDE V6 2009-07-28 20 Revision in Terms and Conditions of ATPs 20.1 21 Fees 21.1 22 If required by MOM, the ATP shall provide a bankers’ guarantee by an acceptable banking institution – the amount to be determined by MOM on a case-by-case basis - to cover any liability which may result from the ATP’s inability to fulfil its obligations under the Terms and Conditions and to its customers. Indemnity/Disclaimer against Claims 23.1 24 The ATP shall pay a fee of $550 upon a successful new application. The accreditation shall be for a period of two (2) years after which it may be renewed for a further two (2) years upon application for renewal and payment of renewal fees of $400. The application for renewal of the certification must be before the validity of the certificate expires. Any application received after the expiry of the certificate will be deemed and processed as a new application for accreditation. MOM shall have the right to revise the accreditation and renewal fees from time to time. Bankers’ Guarantee 22.1 23 MOM may from time to time revise the terms and conditions and shall inform the ATP of the revisions at least one (1) month in advance before they take effect. The ATP shall comply with the revised terms and conditions, failing which the ATP may no longer be approved by MOM. The ATP shall fully indemnify MOM and the Government of the Republic of Singapore against all actions, claims, demands, costs and charges arising from or relating to any infringement of any patent, design, and copyright or intellectual property rights owing to the use of any material or equipment by the ATP, or against all actions, claims, demands, costs and charges arising from or relating to any accident/incident occurrences at all designated MOM accredited training venues. General Damages and Cancellation of Approval of ATP 24.1 MOM reserves the right to obtain general damages and/or to suspend or cancel the approval for the ATP in the event of any of the following: (a) Giving of false, inaccurate, or misleading statements or misrepresentations by or on behalf of the ATP (whether with the knowledge of the ATP or not) (b) Failure to ensure the integrity of the system of administering and conducting training and examinations. 15 ATP RENEWAL APPLICATION GUIDE V6 2009-07-28 24.2 (c) Failure to comply with or breach of any of these Terms and Conditions or where such non-compliance or breach is capable of rectification, failure to implement the required corrective actions. (d) Failure to provide reasonable assistance to MOM’s officers, authorised persons, agents and representatives during inspections, investigations or audits, or make available its relevant staff and /or documents and materials during such visits. (e) Lodgement of a criminal complaint or police report against the ATP or staff of the ATP; (f) Ongoing criminal investigations or legal proceedings relating to the ATP or staff of the ATP; (g) Failure to pay MOM the requisite fees (including interest if any) promptly; (h) Failure to maintain the required level of performance and standards expected of an ATP; or (i) Any other circumstance in which the organisation is no longer fit and proper to act as an ATP, or where it is in the public interest for the organisation to no longer be an ATP. MOM shall, before cancelling or suspending the approval of the ATP: (a) Give the ATP notice in writing of the intention to do so; (b) Specify a date, not less than 21 days after the date of the notice, upon which the cancellation or suspension shall take effect; and (c) Call upon the ATP to show cause why the approval as an ATP should not be cancelled or suspended. 24.3 If the ATP fails to show cause within the given period of time or fails to show sufficient cause, MOM shall give notice in writing to the ATP of the date from which the cancellation or suspension of the approval shall take effect 24.4 The ATP whose approval has been cancelled or suspended may, within 14 days after the receipt of the notice referred to in clause 24.3, appeal in writing against the cancellation to the Minister of Manpower whose decision shall be final. 24.5 Upon termination of the ATP status, the ATP shall: (a) Immediately discontinue the use of the ATP identity; 16 ATP RENEWAL APPLICATION GUIDE V6 2009-07-28 (b) Immediately cease all representations and training activities related to the ATP status; 24.6 At any time during the validity of the approval period, the ATP may provide no less than one (1) month notice in writing to inform MOM of its intention to withdraw from the ATP scheme. 24.7 No refund of the fees paid, whether in full or partial, will be made when the ATP ceases to be accredited (whether voluntarily or obligated). Additional clauses (25) to (32) are applicable to an ATP conducting Construction Safety Orientation Course General Trade (CSOC - GT), Metal Working Safety Orientation Course (MSOC), Building Construction Supervisors Safety Course (BCSS), Shipyard Safety Instruction Course General Trade (SSIC – GT), Shipyard Supervisors Safety Course (SSSC) and/or Basic Industrial Safety and Health Course for Supervisors (BISH) 25 26 27 Registration of Courses and Examinations 25.1 The ATP shall process all course and examination registrations, including but not limited to those received by post, fax, email, online application and in person, within one (1) working day of receipt. 25.2 All registrations shall be accompanied by supporting documents such as a copy of the passport, and where appropriate, the In-Principal Approval (IPA) of the participants. Administration and Conduct of Courses and Examinations 26.1 The ATP shall conduct the course within ten (10) calendar days after the abovementioned registration date. 26.2 When conducting an examination or test, the ATP shall use the set of test questions which is most up to date at the time of examination, and also provide at least two (2) different sets of examination or test questions per class in an alternate sequence to prevent trainees copying and / or looking at each other’s answer sheet. 26.3 The ATP shall ensure that each participant has attended the full course (i.e. 100% attendance) before he is allowed to take the examination. 26.4 The ATP shall remind each worker taking the examination to indicate in the answer sheet the set of examination questions which he attempted and/or answered. Uploading Information 17 ATP RENEWAL APPLICATION GUIDE V6 2009-07-28 28 29 27.1 The results of an examination or test shall be uploaded onto the agreed MOM website within 12 hours after the test is completed. The required details for uploading are in Annex 7. 27.2 The ATP shall verify the test result once the file is uploaded via OSD online. 27.3 All system errors in relation to the uploading of results shall be rectified by the ATP within 12 hours from the time the error notification is sent to the ATP. 27.4 The ATP shall upload all information with an error rate of not more than 2 cases per month. 27.5 The ATP shall generate and maintain all reports related to the uploading process on a periodic basis. MOM may request for any statistics update and records from the ATP from time to time or whenever the need arises. 27.6 The results of an examination or test shall be uploaded onto the agreed MOM website, applicable to BCSS, SSSC and BISH. Award and Disposal of Safety Pass 28.1 Trainees who pass the examination at the end of the course will be issued a safety pass. As the safety pass is a controlled document, the ATP must put in place security measures to ensure the integrity of the safety passes. The safety passes of those trainees who failed shall be destroyed and disposed off immediately by the ATP where applicable. 28.2 Any request by a trainee for the re-issue or replacement for lost safety passes must be supported by proof such as records of police statement and etc. The ATP must keep and maintain documentary records of such applications for future verification by MOM. Documents Retention 29.1 30 31 All past answer sheets for the above SOC courses shall be retained for a minimum of three (3) months. Fees 30.1 An administrative charge of S$1.00 shall be imposed for each test administrated by the ATP for the CSOC (General Trade), SSIC (General Trade) and MSOC courses. 30.2 MOM reserves the right to take appropriate actions on ATPs who violate finance-related issues. Passing Rate 18 ATP RENEWAL APPLICATION GUIDE V6 2009-07-28 32 31.1 The monthly average passing rate for CSOC, SSIC and MSOC shall be targeted to be 85% and the ATP conducting these courses shall closely monitor the passing rate to ensure satisfactory results. If the passing rate falls below 80%, the ATP has to review the training materials to ensure that they are relevant to the industry and concise for the worker’s level. Also, the delivery of the training shall be easy for the workers to understand the concept and applicable to practical work situations. 31.2 Actions taken by the ATP to maintain the targeted passing rate should be communicated to MOM, explaining the reason/s for not meeting the target initially and properly documented thereafter for audit purposes. MOM reserves the right to take up any follow up action. Liquidated Damages 32.1 MOM shall have the right to obtain liquidated damages up to $100 per case* from the ATP in the event of any breach of contract and/or the ATP’s failure to satisfy any of the obligations contained in clauses (25) to (31) under this agreement that results in the delayed issuance and/or revocation of a worker's work permit. *This figure takes into account (i) the average number of man-hours required to rectify any such error; (ii) the impact on the worker/trainee (e.g. inability/delay in obtaining/renewing work permit) and (iii) the impact on goodwill with third parties (e.g. employers) who are affected by a worker/trainee’s inability to/delay in obtaining/renewing a work permit. 19 ATP RENEWAL APPLICATION GUIDE V6 2009-07-28 Annex 6 CALCULATIONS OF PERFORMANCE INDICATORS 1) Average Trainees-Lecturer ratio (TLR) E.g. for the period Jan 2001 to Jun 2001 and report submitted in Jul 2001 = No. of trainees who attended course from Jan 2001 to Jun 2001 No. of classes conducted from Jan 2001 to Jun 2001 2) Candidate pass rate (CPR) E.g. for period Jul 2001 to Dec 2001 and report submitted in Jan 2002 = 3) No. of trainees who passed examination from Jul 2001 to Dec 2001 x 100% Total no. of trainees who attended the course from Jul 2001 to Dec 2001 Satisfaction Rating (SR) E.g. for period Jan 2001 to Jun 2001and report submitted in Jul 2001 = No. of trainees who scored 3 and above in evaluating* the course x 100% Total no. of trainees who evaluated the course from Jan 2001 to Jun 2001 Note: The TLR, CPR and SR are to be reported every January and July for the preceding six (6) month period, e.g. the period from Jan 2001 to Jun 2001 is reported in Jul 2001, the period from Jul 2001 to Dec 2001 is reported in Jan 2002, and so forth. *(Please refer to clause 15 of Terms & Conditions in Annex 1) 20 ATP RENEWAL APPLICATION GUIDE V6 2009-07-28 Annex 7 S/N Field 1 NRIC 2 FIN 3 WP No. 4 Name 5 Residential Status 6 Nationality 7 DOB 8 Registration Date 9 Experience Worker 10 Status of Course Attendance 11 Status of Test Attendance 12 Employer 13 Employer Contact 21 ATP RENEWAL APPLICATION GUIDE V6 2009-07-28
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