5 September 2016
RE: YCU Everyday Choice (SAMPLE LETTER)
Over the coming week Auswide Bank will be mailing a series of letters to former
Your Credit Union (YCU) customers with information on the changes to their
accounts and banking services in the lead up to our system & product integration
scheduled for 30th September 2016.
Please find enclosed a sample letter to YCU customers with Everyday Choice
accounts which, if applicable, YCU customers will receive in early September.
Please ensure you read the information enclosed in the mail pack when you
receive it, take any actions advised and retain this information for your future
reference.
We are always here to assist you and welcome the opportunity to answer any
queries you may have throughout the product and system integration process.
Please direct your enquiries to:
Phone: 1300 138 831 (Monday to Friday 7am - 7pm) (+61 7 4150 4000
overseas callers); or
Email: [email protected]
Thank you
Auswide Bank Ltd
*Continued over page*
7 September 2016
Address
Address 2
Address 3
Address 4
Dear MR T M BRODIE,
Reference: YCU Everyday Choice
The Your Credit Union - YCU and Auswide Bank merger is approaching its closing stage! You are receiving
this letter because at the time of writing YCU records indicate you have an active YCU transaction
account.
The teams at Auswide Bank and YCU have been working to review each organisation’s products and systems.
Where an Auswide Bank and YCU account are similar our goal has been to merge these into one, ensuring
the best products are available to all our customers.
As a result of our review we will merge your YCU transaction account into an Auswide Bank Everyday Choice
(S1) account from 1st October 2016. After this date you will be able to transact on your new account using
online, card and face to face banking.
The system integration^ will result in the below changes to your account from 1st October 2016, as well as
those detailed in the IMPORTANT INFORMATION attached.
Client Number

Account Details

Alternate
Reference
number (XREF)

Your YCU member number 123456 will change to Auswide Bank client number
123456
Your YCU “ABC” account number 123456 SX will become Auswide Bank “XYZ”
account number 123456 SX
Your YCU Alternate Reference number 12345678 will become Auswide Bank’s
Cross Reference (XREF) number 12345678 – please use this number when
arranging new payments to or from your account after this date. While some YCU
account holders may have used their member number to arrange payments in the
past, your XREF number is recognised by banks and payment providers and will
ensure that payments are specifically directed to or from the above account.
Auswide Bank offers a range of transaction, savings and specialised deposit accounts suited to a variety of
purposes so if you wish to change your new account type, please contact us after 1st October 2016 to
discuss the other options available to you and we will be pleased to assist.
We are very excited about achieving the final stages of our merger and the prospect of welcoming you on
board so you can fully enjoy the benefits of being a customer of Auswide Bank. We encourage you to contact
us with any questions using the contact options detailed in the IMPORTANT INFORMATION attached.
Yours sincerely,
Damian Hearne
Chief Customer Officer
^Please note: System and product integration is targeted for the evening 30th September 2016 which will result in some system
outages until the system is restored on 1st October 2016. Please ensure you have sufficient funds available to meet your
immediate banking needs during this period.
YOUR AUSWIDE BANK ‘EVERYDAY CHOICE’ ACCOUNT - IMPORTANT INFORMATION
st
From 1 October 2016:
New Payments

Existing Payments

Account Features





Terms & Conditions


Interest


Fees & Charges





Branch Access

Banking Services


Please quote Auswide Bank’s BSB 645 646 and your new 9-digit XREF number when arranging
payments to or from your account after this date.
We have arranged for your existing electronic payments to and from your account including
direct debits and direct credits to continue as normal at this time.
The Everyday Choice Account is designed to help you manage and reduce account and
transaction fees.
Access to a range of face-to-face, online, card and cheque banking services to help you manage
your money
Multiple sub accounts to help you better organise your money
Up to one free transaction statement per month
Apply for our Autosweep service that saves you the embarrassment and cost of ‘bouncing’
cheques or electronic payments by ‘sweeping’ funds from one Auswide Bank account to
another.
Your new Auswide Bank transaction account will result in different features & benefits, interest
rates and fees & charges. Please carefully review the enclosed Auswide Bank ‘Personal Bank
Accounts - Features’ and ‘Personal Bank Accounts - Fees and Charges’ (noting any fee waivers
detailed below) to ensure that your new account type suits your needs or objectives. These
documents now form part of your account terms & conditions, as does the enclosed Auswide
Bank ‘Guide to Banking Services’.
Details of our Privacy Policy and Complaints Resolution procedures can also be found online at
auswidebank.com.au/privacy and auswidebank.com.au/complaints.
We do not currently pay interest on this or other everyday personal use transaction accounts.
We offer a range of other cash management, savings, specialised accounts and term deposits
which do pay interest. For details of our current interest rates on other personal transaction or
savings accounts please read our ‘Personal Accounts - Interest Rates’ or ‘Term Deposit - Interest
Rates’ available on request or online.
There is no monthly Account Service Fee. We are waiving the fee that would normally apply if
you did not maintain your new Auswide Bank account balance over $1000.
Depending on the type of transaction, most YCU customers currently pay transaction fees on
every transaction. Your new Auswide Bank account provides:
o
unlimited free deposits, withdrawals and transfers to other Auswide Bank accounts at
any of our branches
o
unlimited phone, internet and mobile banking transfers & payments between accounts
at Auswide Bank.
o
6 free 'Auswide Bank ' or 'Westpac' branded ATM withdrawals per month
o
4 free EFTPOS withdrawals using Visa Debit Card per month
o
free BPAY
We are waiving the monthly fee most YCU customers pay for their Visa Debit Card.
Fees for other transactions and banking services apply. Please read ‘Personal Bank Accounts Fees and Charges’ for details.
Note: We offer the Everyday Access Account, where for a $5 monthly account fee, all transaction
fees are waived. Please contact us after 1st October if you are interested in switching to this
account.
From 1st October you will be able to conduct transactions at Auswide Bank’s branches
throughout Queensland. A list of our branches is available on our website at
auswidebank.com.au/branches. Our branch teams look forward to welcoming you.
From 1st October 2016, YCU Q-Phone telephone banking customers should call Auswide Bank’s
phone banking service on 1300 137 735 and follow the prompts. Please use your new Auswide
Bank client number and account details as advised in our covering letter. Your existing Q-Phone
Code will continue to work but is now called your Auswide Bank Telephone Banking Access
Code.
We will advise you separately to this letter if there are any additional changes we believe you
need to know about your everyday banking, such as changes to Visa Debit Cards,
internet/mobile banking or loan facilities.

Account
Statements

Overdraft Facility

Government
Guarantee

If you have one, you may continue to use your existing YCU member cheque book and/or
Westpac deposit book as normal. Should you wish to re-order a new cheque book or Westpac
deposit book please contact us on the details below.
Your mailed account statements will continue to be issued as per your previous election.
Auswide Bank statements are ‘account’ based which means that you will receive separate
statements for each one of your new Auswide Bank accounts.
If you currently have a YCU personal overdraft attached to your YCU account, we confirm that
your overdraft will continue on your new Auswide Bank account. The terms & conditions,
interest rates and fees & charges contained in your YCU personal overdraft contract continue to
apply. A copy of the Auswide Bank Credit Guide is available on our website at
auswidebank.com.au/creditguide.
The Everyday Choice Account is protected by the Australian Government deposit guarantee. Up
to $250,000 of deposits in 'protected accounts' held by an entity with Auswide Bank are
covered under the Financial Claims Scheme.
WE ARE HERE TO HELP
If you do not have internet access or if you any have questions about this information or your new Auswide Bank
account/s prior to the 1st October 2016 please contact us by:



calling our Customer Contact Centre on 1300 138 831(Monday - Friday 7am - 7pm) (+61 7 4150 4000
overseas callers);
e-mailing us at [email protected] ; or
visiting the Auswide Bank Eagle Street Branch
We expect a high volume of calls in regard to these changes, and while we have assigned additional Customer
Service Consultants, we apologise in advance for any delays you may experience.
After the 1st October 2016 you can contact any one of our branches.