Child Care Centre
Red Deer College
Box 5005
Red Deer, Alberta
CANADA T4N 5H5
Telephone: 403.357.3600
Fax:
403.340.8940
Web-site: www.rdc.ab.ca
FAMILY SURVEY
CHILD CARE CENTRE
The personal information collected on this form is collected under the authority of the Social Care Facilities licensing Act and Daycare
Regulations, the Colleges Act and the Freedom of Information and Protection of Privacy Act of Alberta. It will be used by the Child Care Centre,
for the purpose of evaluating and improving our quality of service. The information will be protected in compliance with the provisions of the
Freedom of Information and Protection of Privacy Act of Alberta. The information will be disclosed to Alberta Child Care Accreditation Program
(ACCAP). This information will be retained for a period of three years at which time it will be destroyed in a secure manner. If you have any
questions about the collection and use of this personal information, please contact the Manager, Children's Programs, Red Deer College, Box
5005, Red Deer, Alberta, T4N 5H5, Telephone: (403)357-3600.
The Day Care Centre at Red Deer College has been selected to participate in a pilot program for the Alberta Child
Care Accreditation Program (ACCAP). The purpose of accreditation is to ensure a high quality service to children
and families. We are currently in the process of looking closely at all aspects of our centre’s operation including
policies and procedures, activities, communication, facilities, and governance.
This survey asks for your feedback on various areas that will be addressed during the accreditation process. Please
take a few moments to complete the questionnaire. Your opinions will play an important role in helping us determine
what we are doing well and where we can improve.
QUESTIONNAIRE
How long have you had a child or children attending the Centre?
Please check
the boxes below to indicate your opinion about the following statements:
SA = Strongly Agree
A = Agree
D = Disagree
SD = Strongly Disagree
NO = No Opinion or Not Sure
SA
A
D
SD
NO
I am satisfied with the care my child(ren) is/are receiving at the centre.
The centre did a good job of explaining the program to me when I
registered my child(ren).
I know how to get the information I need about program policies and
procedures (e.g. fees, illness, health and safety, transportation of
children, abuse reporting, field trips, administration of medicine, and
behaviour management).
I feel welcome visiting the centre at any time.
I believe that the staff keep me well-informed about my child(ren)’s day
to day experiences at the centre.
I feel comfortable approaching staff at the centre when I have
concerns or questions.
The centre keeps me informed about any changes that affect me
and/or my child.
The centre gives me opportunities to voice my opinions about policies
and procedures that affect me and/or my child.
Are there any comments you would like to make?
Please return the completed survey to the drop box outside the Centre by Nov 20/03.
Thank you for your feedback.
03/09