RBS Basis of Reporting 2016
KPI
KPI
Description
Scope / Exclusions
Unit of
reporting
Method
Data quality
Reporting
frequency
KPI1. # Cases amounting to £Xm
of attempted fraud prevented in
UK
The definition aligns with
reporting expectations
set by Financial Fraud
Action UK.
Data relates to period 1
Jan – 31 Dec 2016.
Fraud losses are in
GBP (£)
Data is extracted
from the bank’s case
management
systems.
Prevented fraud
loss data is
verified by
Security and
Fraud &
Chargeback
Operations prior
to reporting to
industry or to
internal
governance
forums.
Data is produced
monthly and
reported to
Financial Fraud
Action UK industry body
and to internal
governance
forums as part of
risk appetite
measures.
Number of individual
qualifying cases
received.
Data is extracted
from the bank’s
whistleblowing case
management system,
Speak Up.
Report data is
subject to review
on a case by case
basis by the
Speak Up team
and relevant
investigation
team(s).
Data is produced
and distributed
to relevant
franchise and
function
recipients on a
monthly basis
for use in risk
reporting.
Strategic report wording:
Keeping money safe and
accessible for our depositors,
including preventing 498,000
cases of attempted fraud
amounting to £303 million in
the UK.
KPI2. # qualifying reports via
Speak Up, the bank’s
whistleblowing service
Strategic report wording:
When colleagues wish to report
concerns relating to wrong doing
or misconduct they can raise
concerns via
Speak Up, the bank’s
whistleblowing service. In 2016
213 cases were raised
compared to 142 in 2015.
It is a measure of
prevented loss from
fraud and number of
prevented fraud
attempts.
The number of reports
raised through our
internal whistleblower
framework, Speak Up,
that ‘qualify’ against the
policy definition.
Prevented losses relate to
reported third party fraud
in the UK (not including
policy declines for debit
cards). It excludes first and
second party fraud.
Data relates to period 1 Jan
– 31 Dec 2016.
Data scope is global.
First person grievance
cases are not included
within this figure.
Expolink, the
third party
system supplier,
and RBS
undertake data
reviews to
ensure that
cases are
Data is also
produced on a
quarterly basis
for the
Accountable
Executive to
review trends
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RBS Basis of Reporting 2016
correctly defined
and reported.
KPI3. Total gender balance in
top 3 senior layers
Strategic report wording:
A table is included in the
Strategic report.
This is the % of women
in senior roles, defined
as the CEO-1, CEO-2 and
CEO-3 management
layers according to linemanagement reporting
lines.
Reporting is based on
active headcount only.
Where individuals are on
secondment, their
secondment role is used as
a basis for reporting. The
following roles are
excluded from the
reporting scope.
1. Non-active headcount,
such as individuals on
maternity / paternity leave,
long term sick and career
breaks. 1. All clerical and
appointed level roles
2. All support /
administration / clerical /
secretarial roles (e.g. PA)
4. Executive Assistants and
Business Managers, with
the exception of those that
support a CEO-1/2
individual and are
members of the function /
franchise leadership team
rather than ‘attendees’,
i.e., they have
Number of females;
% of females
Underlying data is
taken from
PeopleSoft using the
Business Objects tool.
Data is
representative of
PeopleSoft.
The data is
reviewed by EY.
and themes
emerging for the
data.
Lastly, data is
also provided on
a six monthly
basis to GAC.
Scorecards for
each business
area are
produced on a
quarterly basis.
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RBS Basis of Reporting 2016
KPI4. Net Trust Score
Strategic report wording:
A table is included in the
Strategic report.
Net trust is a measure of
the % of RBS and
NatWest customers who
trust the bank to do the
right thing, minus the %e
that do not trust the
bank to do the right
thing.
accountability for decision
making and influence
rather than just delivery.
5. Individuals from
Williams & Glynn and
Capital Resolution.
The reported data is
provided by Populus, an
independent third party,
based on a survey of
NatWest customers in
England & Wales and RBS
customers in Scotland.
%
The scores are based on
over 1,000 survey
responses from NatWest
and RBS customers during
2016.
KPI5. % Customers who are
digitally active
Strategic report wording:
Around 60% of customers used a
digital banking channel within
the last 90 days.
This metric describes the
% of personal customers
that have accessed a
mobile banking app or
online banking platform
with the last 90 days,
compared with the total
number of individuals
that have an RBS
banking product.
The scope of reporting
includes all active NatWest,
RBS and Ulster Bank
customers.
% of customers
NatWest and RBS
customers are
surveyed
proportionally
according to Populus’
demographic data.
The Net Trust Score is
calculated by
subtracting the % of
customers that state
that they do not trust
the bank from the %
of customers that
state that they do
trust the bank.
A report is run at year
end showing the total
number of unique
customers that have
accessed at least one
of online banking
product via an RBS
app or online
platform.
The data
reporting
process,
including quality
assurance
checks, is
administered
independently of
RBS by Populus.
Net Trust Scores
are reported
internally on a
quarterly basis.
RBS’ data
processes are
subject to
internal QA by
its Management
Information
teams.
App and online
banking usage is
reported
internally on a
quarterly basis.
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RBS Basis of Reporting 2016
KPI7. Total scope 1 and 2
location based CO2-e emissions
and Scope 3 emissions from
business travel
KPI8. # Foundation accounts
opened
Strategic report wording:
In 2016, we opened 40,860
Foundation Accounts,
helping customers who
may otherwise face
difficulties when opening
a bank account.
KPI9. Total SME stock balance
(£m)
Strategic report wording:
Providing working capital
and lending to help businesses
meet their goals, including £30.5
billion in lending to small and
medium-sized enterprises across
England, Scotland and Wales
See section below
This metric describes
the total number of
Foundation accounts
opened in 2016.
The Foundation
account is an
improved version of
the Basic bank
account that we used
to offer. It is
designed to help
customers who may
otherwise face
difficulties when
opening a bank
account.
This metrics
describes our lending
balances to small and
medium sized
enterprises (SMEs)
These numbers refer to the
number of new foundation
accounts opened across
NatWest, Royal Bank of
Scotland and Ulster.
Number of accounts
The data is held in an
Oracle Universe and
is extracted using
BOXI software.
Checks are built
into the system
reporting
parameters to
ensure data
quality.
Third party data
verification has
been carried out
by EY.
A regular weekly
report is run and
issued to key
stakeholders.
The data for the
annual
sustainability
return is taken
from this regular
report.
GBP billion
Data is extracted
from Caustic, Camelot
and SGL system.
These systems
contain customer
information and its
balance as on
particular date.
Checks are built
into the MS
access database
(for BBA) to
ensure data
quality.
Quarterly
The 2016 figure excludes 81
W&G customers which will be
divested
It covers England, Scotland &
Wales & Northern Ireland as at
31 December 2016.
This is based on Q4 2016
figures and represents a
snapshot of RBS SME lending
balances in over 9960
postcode sectors across
England, Scotland & Wales.
Data as at 31 December 2016.
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RBS Basis of Reporting 2016
KPI10. Total sustainable energy
lending
Wording on rbs.com
In 2016, we lent over £1.1 billion
to sustainable energy.
rbs.com/sustainable/sustainable
energy
KPI11. % of complaints upheld
Wording on rbs.com
A table is included on rbs.com.
rbs.com/sustainable/customers
This metric describes
RBS’ lending to the
Low Carbon and
Environmental Goods
and Services (LCEGS)
sector, including:
- Renewable and
other low carbon
energy
- Energy efficiency
- Low Carbon
Vehicles
A complaint upheld is
where we have
agreed with the
customer that their
complaint was
justified either in
whole or in part.
The RBS definition of
‘complaint’ is in line
with the FCA
handbook as
published on the FCA
website.
The LCEGS sector is based on
former Department for
Business, Innovation and Skills’
definition, but excludes the
contaminated land, marine
pollution control, noise &
vibration control and water
sub-sectors.
£
This figure includes lending
only i.e. green bonds and
private placements are
excluded.
Data is reported for the period
1 January to 31 December
2016, based on the complaints
reportable to the FCA.
Note that prior to 29 June
2016, the FCA did not require
firms (including RBS) to submit
complaints data for complaints
that were resolved by the end
of the following business day
after they were received. This
rule is set out in the FCA
Handbook at DISP 1.5.
From 30 June 2016 the rule
% of total volume of
reportable
complaints which
are upheld
Lending data is
reported according to
the date that deals
are signed. Debt size
is recorded by RBS’
different business
units that lend to the
sector e.g. Project
Finance, Lombard etc.
on an ongoing basis
within RBS’ financial
systems.
Number of upheld
complaints/ total
volume of reportable
complaints
This data is
verified at year
end and sense
checked by the
Sustainable
Energy team but
each individual
business area is
primarily
responsible for
the quality of
data.
EY has provided
independent
assurance over
the data.
Data is extracted
from internal
complaints
management
databases.
Data is reported
internally on a
quarterly basis.
6 monthly
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RBS Basis of Reporting 2016
changed so that all complaints
become reportable and this
new data has been reported
for the second half of 2016.
The amendments to DISP 1.5
were discussed in the FCA
Policy Statement 15/19,
available on the FCA website.
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RBSG Environmental Data
Basis of Reporting
2016
RBS Basis of Reporting 2016
Table of Contents
1.
Introduction ................................................................................................................................ 9
2.
General Reporting Principles ...................................................................................................... 9
3.
Scope of Reporting and Normalisation ....................................................................................... 9
4.
5.
3.1.
Baseline year and reporting period .................................................................................... 9
3.2.
Reporting Boundary .......................................................................................................... 10
3.3.
Normalisation of data ....................................................................................................... 10
RBS Environmental Reporting System ...................................................................................... 10
4.1.
CR360 System.................................................................................................................... 10
4.2.
C360 System Updates ....................................................................................................... 11
Specific Reporting Guidelines for the six main impact areas.................................................... 11
5.1.
Energy ............................................................................................................................... 11
5.2.
Travel................................................................................................................................. 12
5.3.
Paper ................................................................................................................................. 14
5.4.
Waste ................................................................................................................................ 15
5.5.
Water ................................................................................................................................ 16
5.6.
Emissions from Refrigerants (HFCs) .................................................................................. 17
5.7.
CO2e emissions .................................................................................................................. 18
5.8.
Assurance .......................................................................................................................... 18
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RBSG Environmental Basis of Reporting 2016
RBS Basis of Reporting 2016
Introduction
The purpose of this document is to set out the reporting approach, reporting principles and criteria
defined to support RBSG’s environmental data reporting.
The RBS Group provides environmental data reporting from its operational footprint around six main
impact areas – Energy, Waste, Water, Travel, Paper and the resultant CO2e emissions. These impact
areas will be reviewed regularly to ensure that they continually align to business strategy.
This reporting is prepared in accordance with the main requirements of the ISO 14064 Standard, the
Department of Energy and Climate Change’s (DECC) reporting guidance and the GHG Protocol
Corporate Standard.
RBS utilises a third party software system, CRedit360 (also referred to as CR360), to improve the
capture and recording of the Group’s environmental impact and ensure our audit requirements are
met.
General Reporting Principles
The principles of RBSG global environmental performance reporting are as follows:
•
•
•
•
•
Consistent; reporting based upon the main requirements of published standards
Significant; material and mutually important for both Royal Bank of Scotland and the
different stakeholders
Robust and accurate; where available, use of local environmental knowledge and
convention utilising the GHG reporting principles and environmental reporting has been
made as appropriate
Relevant; seek to include all environmental data from the Group’s active operational
footprint.
Transparent; year on year comparable data with relevant explanations
Scope of Reporting and Normalisation
Baseline year and reporting period
In 2015 we set new five year organisational environmental targets. As our business travel and paper
reduction targets already ran until 2020, they remain in place against a 2011 baseline. All other
targets have been set with a baseline of 2014, running until 2020.
In order to allow sufficient time to reconcile the data in the event that errors are identified, and
ensure that the final dataset is available when the verifiers look at the data and supporting evidence,
data will be reported with a quarter delay. This means that for 2016, the reported data covers from
October 2015 to September 2016. This will increase the accuracy and robustness of the dataset
published.
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RBSG Environmental Basis of Reporting 2016
RBS Basis of Reporting 2016
Reporting Boundary
Active operational footprint is defined as those buildings used to add value to the group through
direct contact with customers, back office processes and data centres. This excludes any residential
properties directly owned/leased by the Group or any properties contained within the RBS lending
portfolio.
RBS is a UK-based banking and financial services company. Headquartered in Edinburgh, RBS
operates in the United Kingdom, Europe, the Middle East, the Americas and Asia, serving over 24
million customers worldwide.
Buildings in scope are grouped into regions, depending on geographic location.
Region
Number
countries
of
Americas
3
United States
Asia Pacific
9
China, Singapore, Hong Kong
EMEA
21
Netherlands, Russia, UAE
India
1
India
UK & Ireland
2
United Kingdom & Ireland
Significant countries
Normalisation of data
Normalisation of environmental performance data is generally made against floor area and/or Full
Time (Equivalent) employees (FTEs). Floor area data is provided quarterly by EMEA, APAC, India, US,
and UK regional managers. Data is provided at a site level. FTE numbers are also provided monthly
by RBS Group HR at the country level.
RBS Environmental Reporting System
Performance data is collected and collated from sites across the globe via a web-based reporting
system, powered by CRedit360.
CR360 System
On a site level basis, data providers collect consumption data for all relevant environmental
activities. Environmental data is entered into Credit360 by the relevant person appointed by RBS. In
most cases this will be a supplier or member of the RBS property team, who is responsible for
entering the data and ensuring that there is supporting evidence.
Subsequently data is validated on the system by data approvers, generally senior managers, who
take full responsibility of timeliness and accuracy of the data. Finally, the Environment Reporting
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RBSG Environmental Basis of Reporting 2016
RBS Basis of Reporting 2016
Manager, supported by an external consulting firm (Carbon Clear), monitors the reporting
performance on an ongoing basis.
The system calculates Key Performance Indicators (KPIs) from the data entered and can generate
reports at any level of the organisation, i.e. supplier, site, city, country, RBS – Global Level.
All data (actual and estimated) is aggregated at a regional level to reflect the total regional
consumption. The regional consumption results will be collated to reflect the total RBS Group
footprint.
CO2e values are attributed to these sources via an automatic conversion module in the CR360
system. The register of emission factors is maintained by Credit360 and updated annually from key
sources (e.g. DEFRA, EPA, IEA, GHG Protocol, eGrid).
C360 System Updates
A large step has been taken towards improved environmental reporting through the engagement of
independent consultant Carbon Clear to manage and improve the reporting system.
Some of the improvement areas focused on accuracy and timeliness of reporting, the alignment of
processes in the different regions as well as an improved auditability and traceability of data and
documentation.
As a result, the coverage of environmental data reported has been continually extended, improving
completeness in areas such as taxi travel, paper and waste. Engagement with activity data providers
has ensured that data is delivered in a standardised format and consistent methodologies have been
implemented for inputting data into the C360 system and for performing calculations and
extrapolations.
Specific Reporting Guidelines for the six main impact areas
This section details the indicators reported and methodology followed for calculating all the
indicators publicly disclosed in the Sustainability Report.
Energy
Energy Data
KPIs published
Total Energy Consumption (GWh)
Total Energy Consumption/FTE (kWh/FTE)
•
Indicators
Reported
•
Scope 1 Activity Data*
- Diesel Combustion
- Mains Gas Combustion
Scope 2 Activity Data *
- Location-based Electricity
- Market-based Electricity
- Other Imported Energy
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RBSG Environmental Basis of Reporting 2016
RBS Basis of Reporting 2016
Unit
 District Heating
 District Cooling
Energy consumed in kWh
Amount of oil consumed in litres and/or kWh
Energy data is sourced from: Utility Bureau (UK and Ireland); energy and/or
financial data collected directly from various energy suppliers and landlords
(EMEA, USA, India and Asia) and is based on:
•
•
•
•
Actual meter readings, where available
Billed consumption, where available
Occupancy invoices where a landlord pays for consumption, if available.
If only utility cost is available, the average cost per unit of energy for
that reporting period is used to estimate utility consumption
Compilation
• If no actual data is available for the current period, data from the same
of Data
period in the previous year will be used i.e. rolled forward. If actual data
is available, it will always be prioritised
• It is necessary to completely estimate energy use in some regions due to
a lack of robust supplier data. Extrapolations within the system use an
intensity based on the average regional energy use per m2 to estimate
energy consumption on a floor area basis. All calculations are carried out
within the C360 system
• If no estimated data is available in the current period, estimated data
from the same period in the previous year is rolled forward and used
Data
The energy indicators are collected at property level (where available) and
collection and entered into our reporting system through the upload of spreadsheets and/or
entry method data forms
Main
Assumptions
It is assumed that electricity and water are used at all properties
Travel
Travel Data
Total emissions from business travel (tCO2e)
Total emissions from air travel (tCO2e)
KPIs published
Total emissions from rail travel (tCO2e)
Total emissions from road travel (tCO2e)
Total emissions from business travel/FTE (tCO2e/FTE)
Indicators
Reported
•
Scope 1 Activity Data*
- Road Travel :
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RBSG Environmental Basis of Reporting 2016
RBS Basis of Reporting 2016
Unit
 Mobile Banks
 Job Need Cars
 UKI chauffer driven cars
• Scope 3 Activity Data*
- Air Travel
 Long Haul Journeys
 Medium Haul Journeys
 Short Haul Journeys
- Rail Travel
 National Rail Travel
 International Rail Travel
- Road Travel
 3rd Party Chauffeur Cars (India)
 Employee Reimbursement
 Rental Cars
 Taxis
Distance travelled (km) and/or amount expensed (£)
•
Air and Rail travel is booked through the Group’s designated travel
supplier – HRG Worldwide (through CWT until 31 December 2015) (All
regions)
• Travel estimated from expense claims – employee car mileage (UK,
Ireland), contacted taxis (Jersey), non-contract taxis (UK & Ireland), noncontracted rental cars (All regions)
•
Actual travel distances supplied by data providers – Contracted Taxis
Compilation
(UK, India), Contracted Rental Cars (UK & Ireland), chauffer driven cars
of Data
(UK, Ireland and India)
• Actual fuel consumption for some modes of travel where available –
RBS-owned Mobile banks (UK & Ireland), Rental Cars (UK & Ireland)
• Actual vehicle-specific emissions data where available – JobNeed Cars
(UK & Ireland), Rental Cars (UK & Ireland)
• If no actual travel data is available, then data from the same period in
the previous year is rolled forward and used
Air and rail travel data is collected at a journey level and rolled up to the country
of origin of the journey. The source of this data is a monthly HRG (CWT until 31
Data
December 2015) report of mileage data. Data is provided by HRG (CWT until 31
collection and December 2015) personnel and collected via logging forms
entry method
For other travel data, data is collected at the relevant level and entered into our
reporting system through data forms
Main
Assumptions
Other third party business-related travel is deemed out-of-scope (e.g. mail and
package courier services)
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RBSG Environmental Basis of Reporting 2016
RBS Basis of Reporting 2016
Paper
Paper Data
KPIs published
Total paper used (tonnes)
Paper consumption/FTE (kg/FTE)
•
Indicators
Reported
Unit
Total paper used (tonnes)
o Paper Source Categories:
 100% Virgin – Accredited
 100% Virgin – Not Accredited
 > 85% Recycled Content – Accredited
 > 85% Recycled Content – Not Accredited
 < 85% Recycled Content – Accredited
 < 85% Recycled Content – Not Accredited
 100% Recycled Content
o Paper Types
 ATM Receipt Paper
 Business Cards
 Cheque and Credit Books
 Envelopes
 Forms
 Industrial Paper / Continuous Stationary
 Letter Head / Stationary
 Marketing Paper
 Office Paper
Total paper consumed (kg) by type and source
•
•
Compilation
of Data
•
•
RBS’s third party suppliers in UK, Ireland and the US provide paper data
to RBS on a quarterly basis
If no actual data is available for the current period, data from the same
period in the previous year will be used. If actual data is available, it will
always be prioritised
It is necessary to completely estimate paper use in some regions due to
lack of robust supplier data. Extrapolations within the system use an
intensity based on average office paper used per FTE to estimate other
regions paper consumption on a per FTE basis. Only office paper is
estimated in these regions as it is assumed that the business operations
located there do not use other paper types (e.g. statement, marketing
etc.) in their business as usual activities
If no estimated data is available in the current period, estimated data
from the same period in the previous year is rolled forward and used
Data
Paper indicators are collected at a supplier level (for UK, Ireland and US only)
collection and
and entered into our reporting system via data forms
entry method
Main
Paper from ATM receipts had previously been excluded from reporting but in
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RBSG Environmental Basis of Reporting 2016
RBS Basis of Reporting 2016
Assumptions
2015 it has been included to increase accuracy and coverage of data
Waste
Waste Data
Total waste generated (tonnes)
Total tonnes of waste generated per FTE (tonnes/FTE)
KPIs published
Total Waste to landfill (tonnes)
Total tonnes of waste landfilled / FTE (tonnes/FTE)
Percentage of waste recycled (%)
•
•
Indicators
Reported
•
•
•
Compilation
of Data
•
•
•
Total waste generated – In target Scope (in tonnes)
- Paper Waste
- Cardboard Waste
- Unspecified General Waste
- Waste Glass Metal Plastic Waste
Total waste generated – Out of Target Scope (in tonnes)
- Construction Waste
- Electronic Waste
- Food Waste
- Uniform Waste
- Furniture Waste
Total waste by destination
- Total waste to landfill (in tonnes)
- Total waste recycled (in tonnes)
- Total waste incinerated (in tonnes)
- Total waste composted (in tonnes)
RBS’s third party suppliers in UK, Ireland and the USA provide waste data
to RBS on a quarterly basis
Due to the lack of actual weighed waste data, it has been necessary to
use some estimation. For UK, Ireland and USA, waste data is based on
assumptions agreed with the key waste-related suppliers (e.g. average
bag or bin weights used instead of actual weighed data for UK general
waste)
For US sites where no general waste is provided, data is estimated based
on average general waste per m2
If no actual data is available for the current period, data from the same
period in the previous year will be used. If actual data is available, it will
always be prioritised
It is necessary to completely estimate waste use in the some regions due
to a lack of robust supplier data. Extrapolations within the system use an
intensity based on average general waste per FTE to estimate the other
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RBSG Environmental Basis of Reporting 2016
RBS Basis of Reporting 2016
regions waste on a per FTE basis. All estimated waste assumed to be
landfilled rather than recycled/re-used
• If no estimated data is available in the current period, estimated data
from the same period in the previous year is rolled forward and used
Data
Waste indicators are collected at a supplier level (for UK, Ireland and US only)
collection and and entered into our reporting system through the upload of spreadsheets
entry method and/or data forms
Reported Waste covers general waste and confidential paper waste.
Main
Assumptions
The following waste streams are out of scope for this reporting process:
IT/Computing waste; Secure media and uniform waste; Hazardous waste;
Construction waste
Water
Water Data
KPIs published
Indicators
Reported
Total Water Consumption (m3)
Water consumption per FTE (m3/FTE)
•
Total Water consumption (m3)
Water Data is sourced from Utility bureau (UK & Ireland) and is based on:
•
•
•
•
Compilation
of Data
•
•
•
Actual meter readings, where available
Billed consumption, where available
Occupancy invoices where a landlord pays for consumption, if available
If only utility cost is available, the average cost per unit of water for that
reporting period is used to estimate utility consumption
If no actual data is available for the current period, data from the same
period in the previous year will be used. If actual data is available, it will
always be prioritised
It is necessary to completely estimate water consumption in the some
regions due to lack of robust supplier data. Extrapolations within the
system use an intensity based on average water consumption for a
certain amount of space i.e. floor area, to estimate the other regions
water use on a floor area basis
If no estimated data is available in the current period, estimated data
from the same period in the previous year is rolled forward and used
Data
Water data is collected at property level (where available) and entered into our
collection and
reporting system through the upload of spreadsheets and/or data forms
entry method
Main
It is assumed that electricity and water are used at all properties
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RBSG Environmental Basis of Reporting 2016
RBS Basis of Reporting 2016
Assumptions
Emissions from Refrigerants (HFCs)
Refrigerants Data
KPIs published
Emissions of refrigerant gases (tCO2e)
Refrigerants consumption (weight charged)
Indicators
Reported
R12 (kg charged)
R22 (kg charged)
R134a (kg charged)
R404a (kg charged)
R407c (kg charged)
R408a (kg charged)
R410a (kg charged)
R422d (kg charged)
R600 (kg charged)
Refrigerant emissions are calculated by aggregating the emissions from
fluorinated gases that have emanated from our property portfolio.
-
•
Compilation
of Data
RBS’s third party suppliers in UK and Ireland provide fluorinated gas data
on a quarterly basis
• If no actual data (kg of refrigerant) is available for the current period,
data from the same period in the previous year will be used. If actual
data is available, it will always be prioritised.
It is necessary to completely estimate fluorinated gas emissions in the remaining
regions due to lack of robust supplier data. On a quarterly basis the following
steps are performed:
•
•
•
•
Total Fluorinated Gas emissions for UK & Ireland are divided by the total
reported floor area (m2) to calculate an average CO2e per m2 for each
quarter
The quarterly average per m2 calculated is multiplied by the reported m2
for each of the remaining regions/countries to estimate a regional
consumption
Each quarter is collated together to arrive at a full year estimated
Fluorinated Gas emission for each region
If no estimated data is available in the current period, estimated data
from the same period in the previous year is rolled forward and used
Data
Refrigerant data is collected at a supplier level (for UK and Ireland only) and
collection and
entered into our reporting system via data forms
entry method
Main
It is assumed that all countries use refrigerants for cooling
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RBS Basis of Reporting 2016
Assumptions
CO2e emissions
CO2e emissions reported
Scope 1 CO2e emissions (tCO2e) *
Scope 1 emissions are calculated by aggregating the emissions for the following
indicators:
• Emissions from Natural Gas Consumption (tCO2e)
• Emissions from Liquid Fossil Fuels (tCO2e)
• Emissions from HFCs (tCO2e)
• Emissions from Owned/Leased vehicles (tCO2e)
Scope 2 CO2e emissions (tCO2e) *
KPIs published
Scope 2 emissions are calculated by aggregating the emissions for the following
indicators:
• Emissions from Electricity Consumption (tCO2e)
• Emissions from Other Imported Energy (tCO2e)
Scope 3 CO2e emissions (tCO2e) *
Scope 3 emissions are calculated by aggregating the emissions for the following
indicators:
•
•
•
Emissions from Air Travel (tCO2e)
Emissions from Hired vehicles and taxis(tCO2e)
Emissions from Rail Travel (tCO2e)
Assurance
Royal Bank of Scotland commissions external service providers to assure the Sustainability public
reporting. The approach includes assurance of selected environmental indicators – indicated in the
tables above using an asterisk ‘*’ next to the metrics which have been assured during the previous
audit.
The assurance provided is limited assurance to ISAE3000 standard.
For more information, please visit http://www.rbs.com/sustainability.html
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