TWIST Child Care Conversion
Questions and Answers
8/1/2017
1
TWIST Child Care Q&A
• Question: Is there any notification in TWIST if
there is a problem with a customer or
provider? How will staff know?
• Answer: Staff should record relevant
information regarding customers in Counselor
Notes. You will not be able to select a
provider not authorized to provide care.
8/1/2017
2
TWIST Child Care Q&A
• Question: If a Choices customer is sanctioned,
do we close the referral, but not the Program
Detail?
• Answer: Yes, since it is possible the customer
may return and continue participation.
8/1/2017
3
TWIST Child Care Q&A
• Question: How long should a Program Detail be
left open waiting for a customer to return?
• Answer: Left open because: the customer is
waiting to decide on a referral or left open
because the staff initiated a penalty for non
participation or left open because the parent
temporarily does not need financial aid for child
care, etc.? At this time, the guideline is to use
good judgment regarding the continued eligibility
of the customer established in the Program Detail
8/1/2017
4
TWIST Child Care Q&A
• Question: If a referral is ended are the cards
automatically inactivated?
• Answer: If all referrals end and you close the
program detail, then Yes. If one of several
referrals end, then No.
8/1/2017
5
TWIST Child Care Q&A
• Question: If staff create a new referral, will
the parent be issued a new card?
• Answer: No.
8/1/2017
6
TWIST Child Care Q&A
• Question: Are the discounts we allow (7 family
members, blended, part-time) calculated in
the Parent Share of Cost automatically or does
staff have to manually figure them? When
would staff use the “Copy System Calculation”
button on PSoC tab?
• Answer: We issued guidance for determining
and recording Parent Share of Cost.
8/1/2017
7
TWIST Child Care Q&A
• Question: If a Choices customer is receiving
care so she can meet participation, what is the
Reason for Care?
• Answer: If the customer is working, then
work, if the customer is in school, then
Training/Education.
8/1/2017
8
TWIST Child Care Q&A
• Question: If a Choices customer is working
and we enter the information in Service
Tracking, will this populate Employment
History for childcare reference?
• Answer: We will suggest this as an
enhancement
8/1/2017
9
TWIST Child Care Q&A
• Question: What is the Reminder Date on
Counselor notes?
• Answer: It was a feature that CCSD had. It
doesn’t currently alert staff to do anything in
TWIST; however, you could run ad hoc reports on
it if you have entered any alerts in TWIST. As an
enhancement, state staff are looking at ways to
alert staff when there are reminder dates for
customers, but they are not sure how this will be
done.
8/1/2017
10
TWIST Child Care Q&A
• Question: Is the only way I KNOW a referral
“took” is that it saved?
• Answer: Yes
8/1/2017
11
TWIST Child Care Q&A
• Question: Should the 2450 automatically
populate with the parent share of cost, or will
staff have to write it in?
• Answer: The Parent Share of Cost will
automatically populate in the 2450.
8/1/2017
12
TWIST Child Care Q&A
• Question: Will staff still need to enter a
Support Services amount in TWIST for
customers receiving TANF, or can that stop
since you can see the child care PD?
• Answer: Continue to enter Support Services
in TWIST as before.
8/1/2017
13
TWIST Child Care Q&A
• Question: Will the case note in TWIST
authorizing care for each child still be required
in case notes? (And discontinuing care?)
• Answer: Continue to enter Counselor Notes
in TWIST as before.
8/1/2017
14
TWIST Child Care Q&A
• Question: If the customer is in recoupment
will a DFPS referral still be able to be done,
since the customer’s recoupment should not
affect DFPS care?
• Answer: Yes. The same applies to Choices
and TANF Applicant care.
8/1/2017
15
TWIST Child Care Q&A
• Question: If a customer (self referral) has 3
kids in care and needs to add one, but
enrollments are closed, how do we add that
child to the wait list?
• Answer: In this situation, it allowable to
provide care for the child since the customer
already receives financial aid for child care.
You would not be able to add a new customer
while enrollments are closed.
8/1/2017
16
TWIST Child Care Q&A
• Questions: If a 16 year old has a child, but the
DFPS referral is through the foster mom, so the
16 year old does not have a referral for child care
of her own. How can the 16 year old get a CCAA
card so she can pick up her own child? (TWIST
doesn’t allow you to issue a card to anyone under
18.)
• Answer: Staff should create a separate Program
Detail for the 16 year old parent and her child.
8/1/2017
17
TWIST Child Care Q&A
•
•
•
Question: We had some discussion about whose income you enter for child
care. If a 17 year old is in the house and has a full time job, is his income
included in the income calculation, or just any assistance he receives?
Answer: This is the definition of family for Child Care:
– Family -- The unit composed of a child eligible to receive child care
services, the parents of that child, and household dependents.
– Household dependent -- An individual living in the household who is one
of the following:
– (A) An adult considered as a dependent of the parent for income tax
purposes;
– (B) A child of a teen parent; or
– (C) A child or other minor living in the household who is the responsibility
of the parent.
The 17 year old is probably a dependent of the parent for income tax
purposes. You would count that person’s income. The same would apply to
the 18 year old if the 18 year old is a dependent of the parent for income tax
purposes.
8/1/2017
18
TWIST Child Care Q&A
• Question: If we give a customer TANF Applicant care because
they come in with a 2588 the care is funded with Choices care
currently in CCSD. If they come in because they were denied TANF
because they are working we give TANF Applicant care (funding). In
TWIST should staff choose Referred by: Choices if they are providing
care to an Applicant who came in for an orientation?
• Answer: Guidelines for selecting the correct option for "Referred
By":
You will have a referral form sent by HHSC for 1-Choices, 2-TANF
Applicant, 4-Snap E&T.
• Office staff will identify if the financial aid for child care is for 3Transitional, 5-WIA Adult, 6-WIA Youth, 7-WIA Dislocated Worker, 8Special Projects.
• Self referred are parents that walk in the door or call that are not
referred from another agency or program.
8/1/2017
19
TWIST Child Care Q&A
• Question: How are credit hours for a customer
going to school tracked in TWIST?
• Answer: You can update the Education tab in
Intake Common and you can record the
information in Counselor Notes. Since a customer
can receive child care because she is in
education/training, but only until she reaches 65
hours, staff should create Counselor Notes with a
subject that reflects this.
8/1/2017
20
TWIST Child Care Q&A
• Question: Where do you enter the cost a
family pays to provide medical care for a child
with a disability?
• Answer: You can add that information on the
Program Detail, the Family tab, on the
Household Dependent Detail.
8/1/2017
21
TWIST Child Care Q&A
• Question: Where do you enter disability
income?
• Answer: Enter disability income information
on the Income tab in Intake Common.
8/1/2017
22
TWIST Child Care Q&A
• Question: Will the referrals closed due to an
error on the part of staff be deleted at some
point?
• Answer: No. There may be a future
enhancement that does this.
8/1/2017
23