Service Invoice & Quoting SKUs
Distributor Job Aid
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TABLE OF CONTENTS
Introduction ............................................................................................................................................................... 3
1
SKU Types .................................................................................................................................................... 3
1.1
SKU Type Availability ....................................................................................................................... 3
2
SKUs on Invoice .......................................................................................................................................... 4
2.1
Fixed Dollar SKU .............................................................................................................................. 4
2.2
Dollar Adjustable SKU ...................................................................................................................... 5
2.3
Enterprise SKU ................................................................................................................................. 6
3
SKU Behavior ............................................................................................................................................... 7
4
Setting SKU Options for Invoicing............................................................................................................. 8
4.1
Setting SKU Option for Invoicing in Preferences .............................................................................. 8
4.1.1 Distributor Administrator Role.............................................................................................. 9
4.1.2 Distributor Quoting and Purchasing/Ordering Roles ........................................................... 9
4.2
Setting SKU Option for Invoicing in Quick Quoting ........................................................................ 10
4.3
Setting SKU Option for Invoicing in Standard Quoting ................................................................... 11
5
Quoting by Enterprise Service SKU ........................................................................................................ 11
5.1
Quick Quoting Workflow ................................................................................................................. 11
5.2
Standard Quoting Workflow............................................................................................................ 12
6
Error Messages linked to SKUs when Quoting ...................................................................................... 14
7
SKU Usage by Region ............................................................................................................................... 14
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Introduction
This job aid will provide the necessary information regarding the different types of Service Invoice and Ordering
SKUs in Cisco Service Contract Center (CSCC).
Important Note: To search for a word in this User Guide, press ‘Ctrl F’ on your keyboard, enter the word into the
‘Find what:’ field, and press ‘Enter’. Navigate through the document by clicking ‘Find Next’ to locate additional
instances of the word.
*For more information on topics not found or covered in this Job Aid, please reference the CSCC Distributor User
Guide.
1
SKU Types
A stock-keeping unit or SKU is a number or code used to identify each unique product for sale. SKUs are used
in CSCC for invoicing or ordering (determining a price on the line within a quote). When invoicing, there are 3
SKU choices and when ordering, there is 1 SKU choice. An Ordering SKU is a Product + Service Level
combination that the system uses to derive the price.


3 types of Invoicing SKUs:
o
Fixed Dollar SKU (also called SMS SKU)
o
Dollar Adjustable SKU (also called Variable Dollar SKU or Flexible Dollar SKU)
o
Enterprise SKU (also called Mapped SKU or Direct SKU)
Quoting SKU (used to determine price on the quote):
o
Enterprise Service SKU
1.1 SKU Type Availability
The different types of SKUs are used in Cisco’s Quoting and Ordering tools, below are tables that describe within
which tool each SKU can be used.
Note: Fixed or Dollar Adjustable SKUs are only for invoice purposes. When quoting within the tool (adding a line)
by SKU, it can only be done by Enterprise SKU.
SKU Type Availability for Invoicing
SKU TYPE
CSCC
SMS3
Fixed Dollar


Dollar Adjustable


Enterprise


CCW

SKU Type Availability for Quoting
SKU TYPE
CSCC
SMS3
CCW
Fixed Dollar
Dollar Adjustable
Enterprise


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2
SKUs on Invoice
When invoicing, the 3 SKU types can be seen on the invoice depending on what is set in your preferences. For
setting SKU choice in your preferences, see the Setting SKU in Preferences.
2.1 Fixed Dollar SKU
Fixed Dollar SKU is an invoicing SKU that shows the fixed unit price and a variable quantity on the invoice. The
total price is fixed and the quantity varies to support the fixed price. The price is derived from the Product ID,
Service Level and the set Duration.
Pros: Allows user to do any kind of duration. It is flexible in terms of duration and allows for Prorating and CoTerming (i.e. End Dates can be set to ANY duration on the service being quoted).
Cons: No 1:1 correlation between the SKU and the Product ID. No product details are given in the SKU. There is
no way to tell what product is being covered by just looking at the SKU.
CSCC only allows Fixed Dollar SKUs to have a maximum of 4 digits (i.e. SMS-9999); due to history that Disti ERP
systems only allow 4 digits. A quote amount (Net Price) worth $10,237.60 will be broken down into 2 lines on the
invoice. CSCC calculates your single dollar sku to a maximum quantity of 9999 or less and then the remainder is
quoted as your quantity for your thousand dollar sku.
SKU
Fixed Unit Price
Variable Quantity
Net Price (Service Amount)
CON-SNT-SMS-1
0.8
9797
7837.60
CON-SNT-SMS-1000
800
3
2400.00
Note: The Fixed Unit Price will always show the Distributor Discount, even when combined with other discounts.
CSCC Quoting Screen – Product Table
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Note: Invoice Summary has been
added to show Fixed Dollar SKU
rollup.
CSCC Sample Invoice – Fixed Dollar SKU
Note: Quantity needs to be calculated
and rounded to a whole number.
This may result in the ‘Invoice Service
Amount’ differing from the ‘Net Quote
Amount’ on the user interface.
Note: The ‘Display Partner Discount’
checkbox must be selected for the
Quote Net Amount to match the Service
Amount on the Sample Invoice.
Fixed Dollar SKUs – Discrepancy in Amount from Sample Invoice and UI based on rounding differences
2.2 Dollar Adjustable SKU
Dollar Adjustable SKU is an invoicing SKU that shows the fixed quantity and a variable unit price on the invoice.
Pros: Allows user to do any kind of duration. It is flexible in terms of duration and allows for Prorating and CoTerming (i.e. End Dates can be set to ANY duration on the service being quoted).
Cons: No 1:1 correlation between the SKU and the Product ID. No product details are given in the SKU. There is
no way to tell what product is being covered by just looking at the SKU.
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The total quantity is fixed and the unit price varies to support the fixed quantity. The price is derived from the
Product ID, Service Level and the set Duration. A quote amount (Net Price) worth $10,237.60 will be displayed
as 1 line on the invoice:
SKU
Variable Unit Price
Fixed Quantity
Net Price (Service Amount)
CON-SNT-OPS
10237.60
1
10237.60
CSCC Quoting Screen – Product Table
CSCC Sample Invoice – Flexible Dollar SKU
2.3 Enterprise SKU
Enterprise SKU is an invoicing SKU that shows a fixed unit price and variable quantity for each product on the
invoice. Product details are provided in the SKU. The quantity is derived from the lines or number of products
being quoted and not the set duration. With a quote amount (Net Price) worth $10,237.60 will be broken down into
2 lines on the invoice:
SKU
Fixed Unit Price
Variable Quantity
Net Price (Service Amount)
CON-SNT-W6509EOS
10237.60
1
10237.60
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Pros: There is a direct 1:1 association between the SKU and the Product ID. The product being covered is listed
in the SKU.
Cons: Limits user to the set duration on the price list for that product of 1yr or 3yrs.
Note: When quoting IronPort using Enterprise SKU, limits are set to the duration on the price list for that product
of 1yr, 3yrs or 5yrs.
CSCC Quoting Screen – Product Table
Note: A quote line with Enterprise SKU Invoicing can only be ordered through Distribution at the coverage
duration specified on the Cisco price list (12 months or 36 months or when quoting IronPort, 12 months, 36
months or 60 months). Ensure that the duration on the quote line matches the price list duration. If it does not, edit
the line and correct the duration to match the price list duration and re-validate.
CSCC Sample Invoice – Enterprise SKU
3
SKU Behavior
The purpose of this section is to summarize the behavior of Enterprise SKU, Fixed Dollar SKU and Dollar
Adjustable SKU for invoicing in CSCC. A high level process flow is shown as follows:
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4
Setting SKU Options for Invoicing
SKU choices for invoicing can be set in your preferences depending on your distributor role with the additional
abilities to always use Enterprise SKU Invoicing or SKU Rounding. SKU Options can also be selected in both
Quick and Standard Quoting workflows.
4.1 Setting SKU Option for Invoicing in Preferences
Distributor Administrators can set their SKU preference within the General tab under Manage Distributor Profile.
The Distributor Administrator can set “Fixed Dollar” or “Dollar Adjustable” by selecting from the Invoice Dollar SKU
Option dropdown menu. “Enterprise SKU” can be selected by checking the “Always use Enterprise Dollar SKU for
Quoting” box which overrides what is selected in the Invoice Dollar SKU Option dropdown menu.
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4.1.1 Distributor Administrator Role
Step 1: Select SKU option from the dropdown for
“Fixed” or “Dollar Adjustable” or check the “Always
use Enterprise Dollar SKU for Quoting” to select
Enterprise SKU option.
Note: Checking “Always use Enterprise Dollar SKU
for Quoting” will override what is selected in the
Invoice Dollar SKU Option dropdown.
Preferences – Disti Admin Role – Setting SKU
Step 2: Select “Save Preferences” to save your
selection.
Note: After you have saved your selection, you will
need to close all browsers and re-login the tool for
the changes to take effect (see pop up). Click ‘OK”.
Preferences – Re-login Popup Window
Note: You must be enabled for Enterprise SKU Invoicing to be able to see the “Always use Enterprise Dollar SKU
for Quoting” checkbox. Otherwise, if you are NOT enabled for Enterprise SKU Invoicing you will NOT be able to
see this box.
4.1.2 Distributor Quoting and Purchasing/Ordering Roles
Step 1: Check the “Always use Enterprise Dollar SKU for
Quoting” to select Enterprise SKU option.
Step 2: Select “Save Preferences” to save your
selection.
Note: If the box is not checked, the SKU option that the Disti
Admin has set will be seen on the invoice.
Note: After you have saved your selection, you will
need to close all browsers and re-login the tool for the
changes to take effect (see pop up). Click ‘OK”.
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Preferences – Disti Quoting & Purchasing/Ordering Roles – Setting Enterprise SKU & Re-login Pop Up Window
Note: You must be enabled for Enterprise SKU Invoicing to be able to see the “Always use Enterprise Dollar SKU
for Quoting” checkbox. Otherwise, if you are NOT enabled for Enterprise SKU Invoicing you will NOT be able to
see this box.
4.2 Setting SKU Option for Invoicing in Quick Quoting
When moving from the Quick Price or Pricing screens to the Quoting screen, if you are Enterprise SKU Invoicing
enabled, the following popup will appear with the option to use Enterprise SKU Invoicing by checking the box.
Enterprise SKU Invoicing will not be used if the box is left unchecked.
Confirm Quote options Popup
Your selection choice on the “Confirm Quote options” popup can be seen at the header level of the Quoting
screen which will be grayed out with what you chose in the popup.
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Quoting Screen – Enterprise SKU Invoicing Checkbox
4.3 Setting SKU Option for Invoicing in Standard Quoting
Within the Quote Summary Details screen under the “Settings” section you can select Enterprise SKU Invoicing if
you are enabled. If not enabled, the box will be grayed out and be uncheckable.
Note: If the Enterprise SKU Invoicing box is checked, it will override the Default Invoicing SKU set in your
preferences.
Quote Summary Details Screen – Enterprise SKU Invoicing Checkbox - Unchecked
Quote Summary Details Screen – Enterprise SKU Invoicing Checkbox - Checked
5
Quoting by Enterprise Service SKU
When quoting in the both Quick and Standard quoting workflows of CSCC, you can add a line to a quote by
providing an Enterprise Service SKU which will determine a price for that line. An Enterprise Service SKU is made
up of a Product and the Service Level.
Note: Quotes that contain service levels that require Enterprise SKU Invoicing must be ordered using Enterprise
SKU Invoicing. The user must be Enterprise SKU Invoicing enabled.
5.1 Quick Quoting Workflow
Within the Quick Price screen and/or the Add/Upload Lines popup in the Pricing and Quoting screens, an
Enterprise Service SKU can be added. For full details on entering products or adding lines, see the section
Building a New Quote & Obtaining a Quick Price in the Cisco Service Contract Center Distributor User Guide –
Quick Quoting.
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Step 1: Enter Enterprise Service SKU.
Step 2: Select ‘Request Price’ for a quick price or
select “Proceed To Quote’ to move directly to the
quoting screen.
Quick Price Screen – Enterprise Service SKU
Step 1: Enter Enterprise Service SKU.
Step 2: Select ‘OK’ to add line.
Add/Upload Lines Popup – Enterprise Service SKU
5.2 Standard Quoting Workflow
Within the Line Items and Pricing screen, an Enterprise Service SKU can be added when using the “Add Line”
option in the Action dropdown. For full details on entering products or adding lines, see the section Add Line
under the Line Items and Pricing screen in the Cisco Service Contract Center Distributor User Guide – Standard
Quoting.
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Step 1: Enter Enterprise Service SKU.
Step 2: Enter Site ID and select ‘Add Line’.
Add Line Popup – Enterprise Service SKU
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6
Error Messages linked to SKUs when Quoting
The following errors can occur while quoting by Enterprise Service SKU. See the descriptions and how to correct
the errors below:
Error Message
Description
Correction
1.
MISSINGDATASUMSVL
2.
XXCSS_QOT_PN_MISSING
You can obtain a quick price for a quote based only
on a Service SKU. To order lines with Service
SKUs, you must have a serial number and/or
product number attached to it. You cannot order
service based on Service SKU alone.
You must specify a product
number and/or serial number for
each line containing a Service
SKU to complete the service
order; otherwise you will receive
this error.
1.
XXCSS_QOT_SN_SER_SKU_PRD_REQD
If you enter a Service SKU that is not mapped to
the serial number or product number entered, you
will receive this error.
You must enter a Service SKU
that is mapped to the serial
number or product number on the
quote.
1.
XXCSS_QOT_SS_NOT_ENT_SKU_IV
2.
XXCSS_QOT_DIST_NOT_ENT_ENABLED
3.
XXCSS_QOT_NO_DIST_ENT_SKU_ENB
You must be enabled for
Enterprise SKU Invoicing, once
enabled; you must select
Enterprise SKU Invoicing while
quoting.
4.
XXCSS_B2B_2T_SWSUB_INV_ENT
If the quotes you are creating contain service levels
that require Enterprise SKU Invoicing, they must be
ordered using Enterprise SKU Invoicing and you
must be Enterprise SKU Invoicing enabled to be
able to quote and order with Enterprise SKU
Invoicing.
5.
SCDAT1013
A quote line with Enterprise SKU Invoicing can only
be ordered through Distribution at the coverage
duration specified on the Cisco price list.
Ensure that the duration on the
quote line matches the price list
duration. If it does not, edit the
line and correct the duration to
match the price list duration and
re-validate.
7
SKU Usage by Region
The different SKUs are used across ALL regions. The table below describes which SKUs are used in which
regions:
Region
Fixed Dollar SKU
US/CAN

LATAM

EMEAR

APJC

Dollar Adjustable SKU


Resource



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Enterprise SKU
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