POSITION DESCRIPTION
APPENDIX A
1. POSITION INFORMATION
MORNING FILL TEAM LEADER
Company
Mitre 10 MEGA Te Rapa
Location
The Base, Te Rapa, Hamilton
Reports to
Merchandising Manager
and Store Manager
Staff
Team Members
Credit Approval
nil
2. SUMMARY OF POSITION PURPOSE
Be responsible for ensuring stock is merchandised and excess stock is safely and appropriately stored
Manage stock fill and floater teams
Liaise with Department Team Leaders and Inventory Management
Be responsible for store security during fill hours
Be responsible for Health and Safety of Team members
Ensure the Mitre 10 MEGA image is protected by acting in the best interests of the Company at all times.
3. ACCOUNTABILITIES
Key Responsibility
Areas
Agreed Objectives / Standards
KRA One:
Ensure efficiencies in stock fill
Stock Fill







Performance
Standards
KRA Two:
Ensure stock is pulled from Inwards Goods Department
Evaluate stock to be worked
Allocate resources to each department
Ensure stock is merchandised following company standards
Ensure products are correctly merchandised on the appropriate fixtures
Ensure stock is rotated
Supervise the setting up of all displays to ensure they adhere to Company
standards
 Ensure excess stock is stored appropriately ie in cupboards of on pallets on
tops
 Ensure excess stock is stored safely
 Ensure stock is located correctly in the system
 Ensure shop floor is clear of pallets at end of fill hours
 Liaise with department team leaders and Inventory Department to ascertain
requirements for following days fill
 Plan fill for the next day

Achieve 90%+ on stock filling

Achieve merchandising at store standards

Stock rotation & merchandising at required standard

Less than 2% of damaged stock
Manage team members in a way that maximises their productivity and
quality of work
Staff Management
 Supervise team members in the correct performance of their duties:
 Monitor performance and provide regular feedback
HR006F
Page 1 of 3
Performance
Standards
KRA Three:
Other duties
 Complete team member progress reviews and annual performance
reviews
 Identify and implement required induction and ongoing training
 Regularly brief the team on all relevant communication at the appropriate
time
 Allocate daily duties to team members and follow up to ensure duties are
complete at required standard
 Ensure team members work in a safe manner at all times
 Supervise team members to ensure their presentation standards meet or
exceed Company expectations
 Supervise team members to ensure that they provide a high standard of
service to other members of the team
 Promote a team culture which encourages a positive working environment
 Openly share your knowledge and expertise
 Lead by example
 Ensure staff comply with all Health & Safety guidelines and procedures
 Ensure staff comply with Mitre 10 MEGA Hamilton policies and procedures
 Ensure staff work in a safe manner and follow all safety procedures
 Ensure staff wear / use protective / safety equipment as needed
 Ensure staff report hazards, incidents and work related injuries / accidents
promptly in accordance with Company Health & Safety policy
 Participate in the Health and Safety Hazard awareness process
 Staff reviews completed on time
 Audit shows regular meetings / briefs with staff to address any issues
 Minimal number of complaints
 Knowledge and skills of team members
 Absenteeism rate below 4%
Fulfil other duties as required




Ensure Company policies and procedures are complied with
Maintain a clean and tidy area to promote safety awareness
Ensure correct use of equipment in accordance with manufacturer’s
instructions e.g. ladders / pump trucks/ forklifts.
Wear Company supplied clothing and project a favourable Company image
by appearance, grooming, attitude and general helpfulness
Performance
Standards
 Minimal number of complaints
 Appearance and demeanour
KRA Four:
Understand and adhere to all compliance requirements, internal & external,
that govern the Company’s activities
Compliance
Management &
Maintenance
 Hold current certification as required by the company eg First Aid, Dangerous
Goods Handler
 Comply with all Health & Safety guidelines and procedures
 Comply with Mitre 10 MEGA Hamilton policies and procedures
 Work in a safe manner and follow all safety procedures
 Wear / use protective / safety equipment
 Report hazards, incidents and work related injuries / accidents promptly in
accordance with Company Health & Safety policy
 Participate in the Health and Safety Hazard awareness process
Performance
Standards
 Minimal number of accidents or near misses
 Minimal number of complaints
HR006F
Page 2 of 3
4. RELATIONSHIPS
WHO
Internal / External
Customers &
Personnel
External Suppliers,
Couriers / Supply
Co’s. etc.
WHY
- Create and maintain a professional, friendly working relationship, sharing
information as needed
- Deliver excellence in customer service acting in the best interests of the
company at all times
- Manage all issues as arising, maintain open communication channels and
report progress
- Communicate directly with impacted people and carry out agreed
solutions
5. COMPETENCIES
Business Specific
Competencies
-
Intermediate Microsoft knowledge and skills – Word, Excel, Outlook
Good commercial management skills
Ability to cope under pressure and to work to deadlines
Demonstrates effective verbal & written communication skills
A quick and alert mind with ability to adapt and be flexible
Applies lateral thinking, displaying an ability to identify a range of solutions
Excellent customer service skills
Numerate & analytical
Relevant certification to perform Team Leader functions as needed
6. SPECIFIC TASKS
Daily
-
Check stock to be worked
Team Member supervision and management
Liaison with management
Reporting as required
Weekly
-
Meet with key personnel eg Store Manager
Reporting as required
Three monthly
-
Team members progress reviews
Participate in own progress review with Manager
Annually
-
Team members performance reviews
Participate in own performance review with Manager
I acknowledge that I have read and understood the requirements of this Position
Description and I accept that it may not be a complete list of duties and as per clause 1.2
in my employment contract, may be subject to change.
Team Member Name:
_______
Team Member Signature:
HR006F
.
Page 3 of 3
Date: