New Milton Health
Centre
PPG Group meeting
Monday 22nd May 2017
PPG DEMOGRAPHICS
• 126 members
• Aged 23-94
• 72 females,54 males
• Engagement over the last year
-12 left the practice
+5 new members
PROMOTING THE PPG
• We continue to hand out PPG sign ups with new
patient forms.
• Patients can complete forms in Reception or online.
• Information about the PPG is on our website,
Facebook and in our waiting room folder.
• Early 2016 we sent 5221 PPG invites to patients
(3078 texts and 2143 emails). Did not repeat due to
poor response rates.
CQC INSPECTION
In January 2017 we were inspected by the Care
Quality Commission, the independent regulator of all
Health and Social Care Services in England.
They rated our services as
PRACTICE STATISTICS 2016-17
• Total Appointments
• GP
• Nurse/HCA
• Home Visits
• ECG
• The Practice
• Total DNAs
- 53,696
-32,108
-18,498
- 3,090
- 199
- 1,377
- 2,080 (3.9%)
PRACTICE CHANGES 2016-17
• Dr. Dominique O'Carroll-Bailey joined as a partner.
• Dr Sarah Prendergast joined us as a salaried GP
• Sandy our Diabetic and Urgent Care Nurse retired in March
after 15 years caring for our patients
• Kate our respiratory nurse left and two new nurses joined
Lynsey Smith and Laura Liddiard.
• Jenny our phlebotomist left and Stella started
• In May 2016 we started our Community Café, as part of our
Dementia friendly work . It has been running for a year. We
often get local Alzheimer's Society representative, people
from carers associations and community police present.
FFT-PATIENT FEEDBACK 2016-17
• 1077 responses –less participation
• 82.6% would recommend us
• 9% would not recommend us
• 8.3% Not answered or neutral
• 874 patients comments all responses have
been displayed in main entrance and on
website.
• Repetitive –only 3 new actions (16 in 2015)
• How completed: Online -817. Paper -153
App-107
PATIENT EDUCATION
Through out the year we have worked hard to
give patients information via:
Quarterly Newsletters
Face book posts
Website
Posters
Displays in the main entrance.
We took part in national health promotion
weeks, health campaigns and local health
initiatives.
SELF CARE WEEK -NOV 16
• Educating
patients where to
seek help from
NHS services and
when to treat
common winter
ailments at home.
• Using the
Pharmacy.
• Overuse of
antibiotics.
• Staying active
• Eating well
NATIONAL IMMUNISATION
WEEK APRIL 17
• ‘Vaccines for life’check you have had
the vaccines needed
at every age.
• Importance of child
and teen
immunisations.
• To help stop infectious
diseases spreading, at
least 90% of the local
population need to be
properly vaccinated.
DEMENTIA AWARENESS WEEK MAY
• Encourage people
to see GP if worried
about memory.
• Dementia support
• Carer support.
• Growing carers
register.
• 3rd year
HEALTH CAMPAIGNS &
INFORMATION
April –’One You’ (How are you quiz)
May -When will I feel better, Online services
Aug -Connect to support Hampshire,
Forgotten something
Sept -Flu Vaccinations, Elderly Drivers Awareness
Week
Oct -GET WALKING HAMPSHIRE, Breast Cancer
Awareness Month, Stoptober
Dec -Sepsis
Jan -Smear for smears
Feb -Stroke information
TECHNOLOGY FOR US AND THE
PATIENTS - MOBILE AND EMAILS
• We would like to send more correspondence
via email and/or text message
• We continue to encourage patients to
update contact details via PPG Newsletter
‘Keeping us informed’/ Posters/Newsletters.
• Patients can provide us with contact details
via: website/online services/change of
address forms/ Reception/ new Registrations
• We now have -Mobiles: 5683 (688 more)
- Emails: 2074 (183 more)
• This is great-but we still need more!
TECHNOLOGY FOR US AND THE
PATIENTS - WEBSITE
• Our website is up dated at least weekly and
full of information from the practice.
• 118,568 people visited it in the last year
• On average 10,000 per month
• To see our posts.
TECHNOLOGY FOR US AND THE
PATIENTS - SYSTMONLINE UPDATE
• Patients can now view a variety of test results and
access ‘read coded’ medical record following NHS
guidelines.
• To be able to use these extra functions you will need
to apply at the practice. Please ask at reception for
a form if you wish to have the extra access.
TECHNOLOGY FOR US AND THE
PATIENTS – E-CONSULT
• We have been using E-consult since the
beginning of Jan 2016.
• You can use E-consult to contact our doctors.
You will get a response within 2 working days.
• You can request admin help e.g. Blood test
forms, sick notes and referral letters.
149 Patients have had an E-consult appointment.
On average 3 per week.
A BIT MORE!
• Flu vaccination uptake
Many areas higher, pharmacies took some patients, we still
struggle to get patients to engage. Can you help?
• Non-Emergency Hospital Visits Patient Transport.
Patient Transport is only available for those with a genuine
medical need. This need is set by the NHS not the Practice. If
a patient is able to travel in a car, taxi or public transport
they need to make their own way to hospital. If patients are
worried about the cost of transport they may be able to
reclaim costs by completing a HC5 – Claim Form. Can you
help?
• New opening times of The Practice:
Monday- Friday: 4pm- 8pm
Saturday: 8am – 4pm
Sunday: 10am – 2pm
“The Practice” contact during above only 01590 630545
ANY QUESTIONS?