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JAMB 2017: 6 In 10 Applicants Experience Registration Difficulties
Abuja, Nigeria. May 2, 2017 – Latest public opinion poll conducted by NOIPolls on JAMB
Registration in Abuja has revealed that 60 percent of the 2017 JAMB registration applicants
have experienced one form of difficulty or another during the ongoing registration exercise.
This comes on the heels of implementation of new measures by JAMB to ensure ease in the
registration process. A closer look at the difficulties faced revealed that applicants majorly
experienced difficulty accessing JAMB’s website (29 percent), while pointing out that the
process was generally cumbersome and stressful (28 percent). Overcrowding at the registration
centers and difficulty in PIN generation (14 percent each) were also mentioned amongst other
difficulties. Moreover, more than half of the applicants (58 percent) had to make more than
one visit to the registration centres in order to complete the process.
A general rating of the 2017 JAMB registration process revealed a negative perception of
applicants on the current registration process, as 57 percent rated the process either as poor
(32 percent) or fair (25 percent); although 29 percent rated it as good, while 14 percent rated
the process as excellent. In addition, the survey compared the previous registration exercises
and the 2017 registration exercise and 61 percent of the respondents were of the opinion that
the 2017 registration process was ‘‘worse than the previous’’. This is indicative of the fact that
JAMB needs to enusre that the aplicants understand the newly introduced processes while.
Finally, its worth noting that this survey was conducted only in the city of Abuja where JAMB
Head quarters is located. Our concern therefore is that if these challenges are faced in Abuja,
how much more challenges will be faced by applicants regisering outside Abuja. As such, in the
implementation of new measures by JAMB such as registeration via JAMB’s website and the
use of a mobile app etc, it pertinent that certain certain factors from the perspective of the
applicants be considered. Factors such as access to internet, quality of internet service, and the
population of JAMB applicants. It is also pertinent that feedback from the applicants be taken
into consideration in order to ensure that the aim of the newly introduced measures are not
defeated. These are the key highlights from the JAMB Registration Survey conducted in the
week of April 24th 2017
Brief Backgorund:
Over the years, JAMB has been improving on their performances during the registration and
examination exercises and this year, new procedures were introduced such as registeration via
JAMB’s website, the use of a mobile app, creation of permanent profiles, personal PIN etc. In
view of this, NOIPolls conducted a survey to guage the perception of the applicants regarding
the 2017 JAMB registration process.
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Survey Findings:
Firtsly, the survey measured the perception of respondents regarding the registration process
and it revealed that 32 percent rated the process as ‘‘poor’’ and 25 percent as ‘‘fair’’
respectively while 29 percent rated the process as ‘’good’’ and 14 percent as‘‘excellent’’.
Analysis by gender revealed that responses among the female respondents was more
unfavourable as 60 percent rated the process poor or fair compared with reponses from the
male respondents where 52 percent rated it as poor or fair.
The survey also gauged the perception of respondents on the ease of the registration process
and findings revealed that 60 percent of the respondents said that they faced difficulties during
the registration process while 40 percent said they did not face any difficulty. Further analysis
by gender revealed that more females (69 percent) faced some difficulties than males (59
percent).
When asked what difficulties they faced, 29 percent reported difficulty in accessing JAMB’s
website, 28 percent reported that the entire process was generally difficult and cumbersome,
14 percent said that there was overcrowding at the registration centers and another 14 percent
mentioned difficulty in generating PIN among other difficulties.
In addition, some of the respondents claimed they made repeated visits in order to register; 28
percent made 2 visits, 10 percent made three visits while 20 percent made several visits to
complete their registration, thus further buttressing the difficulties faced by applicants in the
2017 JAMB registration process. This suggests that JAMB needs to put more efforts in place to
ensure an improved and more effective registration process.
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It is commonly reported that majority of Nigerian secondary school leavers register for JAMB
more than once before gaining admission into higher institutions. On this premise, the survey
measured the frequency of registration by asking the respondents if it was their first JAMB
registration. The survey result revealed that 54 percent said it was their first time while 46
percent said it wasn’t their first time.
The survey included a comparison between this year’s and other years’ registration exercises.
Remarkably, 61 percent of the respondents were of the opinion that the 2017 registration
process was ‘‘worse than the previous registrations’’, 14 percent reported that it was ‘‘same as
the previous’’ while 25 percent said that it was ‘‘better than the previous’’. Further analysis by
gender shows that more females (68 percent) than males (52 percent) complained that this
year’s registration process is worse than the previous.
In conclusion, despite the many months JAMB spent planning the implementation of new and
improved procedures and processes for the registration exercise, the survey showed that there
are still critical lapses in the process; suggesting the need for JAMB to ensure all processes are
made as simple as possible. It is worth noting that this survey was conducted only in the city of
Abuja where JAMB Head quarters is located. Our concern therefore is that if these challenges
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are faced in Abuja, how much more challenges will be faced by applicants regisering outside
Abuja. It is our humble submission that in this 21st century, technology be deployed to ensure
ease and convenience in the registration proccess in order to avioid the difficulties faced by
applicants With active partnership and cooperation between stakeholders in the Nigerian
education sector, there should be continuous improvements in the processes of learning as no
nation can develop beyond its level of education.
Survey Methods
The survey was conducted in the week of April 24th 2017. It involved face to face interviews of
JAMB applicants in the FCT. 500 interviews were conducted via purposive sampling in JAMB
registration centres in ten different locations in Abuja starting from the Headquarters at Bwari.
Other locations included Kwali, Dutse, Kubwa, Kuje, Maitama, Garki, karu, Gwagwalade and
Zuba. Applicants aged 18 years and above were interviewed and all interviews were conducted
in English language. NOIPolls Limited is the No1 for country specific polling services in West
Africa. We conduct periodic opinion polls and studies on various socio-economic and political
issues in Nigeria. More information is available at www.noi-polls.com
Disclaimer
This press release has been produced by NOIPolls Limited to provide information on all issues
which form the subject matter of the document. Kindly note that while we are willing to share
results from our polls with the general public, we only request that NOIPolls be acknowledged
as author whenever and wherever our poll results are used, cited or published.
NOIPolls hereby certifies that all the views expressed in this document accurately reflect its
views of respondents surveyed for the poll, and background information is based on
information from various sources that it believes are reliable; however, no representation is
made that it is accurate or complete. Whilst reasonable care has been taken in preparing this
document, no responsibility or liability is accepted for errors or fact or for any views expressed
herein by NOIPolls for actions taken as a result of information provided in this report. Any
ratings, forecasts, estimates, opinions or views herein constitute a judgment as at the date of
this document. If the date of this document is not current, the views and content may not
reflect NOIPolls’ current findings and/or thinking.
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