Simplification strategies
for
Luxembourg
www.simplification.lu
Better regulation –
Admin burden reduction
Operational structure of the « Département de la Simplification administrative (DSA) »
DSA
Staff of 3 civil servants + 1 employee
Comité à la Simplification administrative
CSA*
Working group
« Administration »
Composition:
•32 public administration
representatives, and
•8 business representatives
Working group
« Enterprises »
Working group
« European Union »
Ad-hoc
Ad-hoc
Ad-hoc
working
group
working
workinggroup
group
* Comité à la Simplification administrative (Administrative simplification committee)
Better regulation –
Admin burden reduction
Ex-ante
procedure
DSA
• impact assessment monitoring
• review of legislative proposals
concerning Better regulation criteria
 adressed to the Government by the
« Comité de Coordination Simplification » (CCS)
• legislative proposals regarding better regulation
and admin burden reduction
• advising authors of legislative proposals on
Better regulation critera
Ex-post
procedure
• analysis of ex-post files and existing
legislation
• organisation and leading of ad-hoc
working groups
• application of Standard Cost Model
Better regulation –
Admin burden reduction
Current projects:
Physical and electronic one-stop-shop for environmental and construction
procedures
 ongoing revision of legislation concerning environmental protection,
urban development and municipal building development, and
applying assessment procedures (Standard Cost Model)
 mapping of the respective procedures in order of their streamlining
Business establishment right
 one-stop-shop in addition to transposition of directives 2006/123/CE
and 2005/36/CE concerning Services and Professional qualifications
(introduction of tacit consent and terms of acknowledgment)
e-Government strategy
3 strategic axes
Access to information
and services
Services for the
administration backoffice
and its partners
Optimizing and
standardizing practices
•
•
•
•
Web portal landscape
One-stop-shop
Multi-channel support centre
Patient-centered eHealth
programme
• Business process reengineering
• Framework for e-delivery services
• Centralized e-document
management
• Interoperablility (on a national and
international level)
• Provision of reliable high
performance infrastructures
• Standards
• Methodologies
• Governance
e-Government – an interdisciplinary
cooperation
Opportunities for
simplification
Assessment of
stackeholder
expectations
Ex-ante impact
evaluation of new
regulations
Standard cost
model
Administrative
simplification
Business process
management
Public quality
User centricity
Administrative
reform
CTIE
Information
technologies
Organisation
structures
Human resources
Business
solutions
Service
management
A multi-channel support model
Business
process coordination
Legal framework
Administration A
Policies
Process support
Organisational
Structures
Roles
…
Process
models
Regional contact
offices
Administrations’
front desks
Content
Administration B
Process support
Information
Systems
Internal market
secretariate
FAQ
Call center
Best practice
Flagship of the e-Luxembourg strategy
www.guichet.lu
de Guichet - Homepage
Information structure of
Luxembourg’s one-stop-shop
Figures
• Number of on-line services
53 services
(citizen services beginning 2010) :
80 services
27 services
• Visitors :
1.5 million / year
39 services
38 services
45 services
25 services
Information structure of
Luxembourg’s one-stop-shop
Standardisation of service descriptions
• Context and use
• Target
• Prerequisits
• Administration in charge
• Deadlines
• Legal references
• Access to the service (forms, transactions, …)
• Related topics
• Links to thematic portals
de Guichet - End-to-end service
integration
Citizens / Businesses / Delegates
Front-end processes
Client folder
Horizontal cooperation model
Folder subview admin A
Folder subview admin B
Process A
Process B
Administrations
Personal e-Space – A platform for
electronic data exchange
Supported functions (2010)
• Personal data vault eliminates redundant data entry in forms
• Follow-up of pending service requests
• Service history
Personal e-Space – A platform for
electronic data exchange
Personal e-Space – A platform for
electronic data exchange
Perspectives (2011 - 2012)
• Inter-administration workflow control of service requests
• Post-request interaction between citizens/businesses and administrations
• Access to personal files
• Support of mandates and personalized user profiles
• Transparent attachment of e-documents stored in a third-party archive
• International exchange of folders complying to the SPOCS specification
(european large scale project of interoperability)
Questions ?