Signing on to CitiDirect® for Securities Using the SafeWord® Card
CitiDirect® for Securities users who access the Transaction Manager and/
or Corporate Actions applications will be required to utilize a SafeWord®
Card. The SafeWord Card will generate a dynamic or unique password that
will be required during the CitiDirect for Securities sign-on process.
The SafeWord Card employs two-factor authentication: something
you know—a PIN—along with something you have—the token.
IV. How to Change Your SafeWord® Card PIN
NOTE You can cancel the following procedure at any time by pressing Ctlr.
1. Using the SafeWord® Card, press ON to activate the device.
2. At the Enter Pin or EP prompt, enter your existing PIN.
3. The Host or EH prompt is displayed; ignore this prompt and
press Pin to indicate you want to change your PIN.
I. Receiving Your New SafeWord® Card Device
NOTE Ensure you remember the new PIN that you entered in Step 5 below,
• Users should check the card number on the back of the device against the
card number shown on the PIN mailer to ensure that they match.
it; you must contact Citi to have a new SafeWord Card issued.
• The card is ready for use upon receipt. Should there be any issues logging
on to CitiDirect for Securities, please contact your local Help Desk
as this PIN will be known only to you. If you forget your PIN, Citi cannot reset
4. At the new Pin prompt, type your new PIN on the keypad. You can change
the digits in your PIN but not the length—it must be four digits long. After
you type the last digit, your new PIN will be stored in the device.
II. Signing On to CitiDirect® for Securities Using the SafeWord® Card
5. At the AGAIN prompt, retype your new PIN.
1. At the CitiDirect® for Securities Sign-on Screen, type your CitiDirect for
6. At the SUCCESS prompt, you may turn OFF your SafeWord
Securities User ID into the appropriate field, then click on Login.
2. Using the SafeWord® Card, press ON to activate the device.
3. At the Enter Pin or EP prompt, enter your 4-digit PIN.
4. At the Host or EH prompt, enter the number “2”. A system-generated
6-digit password will be displayed in the window.
5. Enter the SafeWord Card-generated Password into the password field located on
the CitiDirect for Securities Sign-On Screen, then click on Login. You will then be
granted access to CitiDirect for Securities, and the Home Page will appear.
Password Note The display area on the device contains the following valid alphanumeric
characters:
Card. You have successfully changed your PIN.
V. SafeWord® Card Helpful Hints
Memorize your PIN; do not write it down.
Change your PIN regularly, and be sure to change it immediately after your first successful sign-on.
Never give out your card or reveal your PIN to anyone.
Do not use sequential numbers for your PIN since they may easily be guessed.
When you are not using it, keep the card in a safe place.
Do not bend your card.
Never use a sharp object to press the buttons on the card as it may damage the device.
0 is zero, not O as in Oscar
1 is one, not I as in India
VI. SafeWord® Card Support
5 is five, not S as in Sierra
To report a lost or stolen card, please contact your company’s
8 is eight, not B as in Bravo
Security Manager or contact the Citi Help Desk.
A is A as in Alpha, not R as in Romeo
If you have forgotten your PIN, contact the Citi Help Desk.
To order additional cards, contact your Account Manager.
®
III. SafeWord Card Functions
To deactivate a card, contact the Citi Help Desk.
Clr
Clear. Clears the display area and user history.
To get additional training, contact the Citi Help Desk.
Entr
Enter.
Pin
Change PIN. Starts the “Change PIN” procedure.
Citi Help Desk
Bksp
Backspace/Erase. Backspaces and deletes the last character that you typed.
From the U.S. and elsewhere: 1-212-820-5118
Bad Pin
Alerts you that an incorrect PIN has been entered. Wait
From Europe: 44-207-500-8222
until this disappears before re-entering.
Citi Transaction Services
www.transactionservices.citi.com
SAFEWORD is a trademark of Secure Computing Corporation, registered in the U.S. Patent and Trademark Office and in other countries.
© 2012 Citibank, N.A. All rights reserved. Citi and Arc Design and CitiDirect are registered service marks of Citigroup Inc.
410560 GTS05041 10/12
Signing on to CitiDirect® for Securities Using the SafeWord® Card – Local
Regulations
For enhanced security purposes and as required in certain jurisdictions by
regulation, clients are required to access their accounts via multi-factor
authentication via Safeword card, plus an additional static password. Please
be sure to bookmark this URL address, https://new.securities.citidirect.com
for future access to CitiDirect® for Securities.
I. Receiving Your New SafeWord® Card Device
• Clients should check the card number on the back of the device against
the card number shown on the PIN mailer to ensure that they match.
• The card is ready for use upon receipt. Should there be any issues logging
on to CitiDirect for Securities, please contact your local Help Desk
II. Signing On to CitiDirect® for Securities Using the SafeWord® Card
1. At the CitiDirect for Securities Sign-on Screen, type your CitiDirect for
®
Securities User ID into the appropriate field, then tab over to the
Password field.
2. Using the SafeWord® Card, press ON to activate the device.
3. At the Enter Pin or EP prompt, enter your 4-digit PIN.
4. At the Host or EH prompt, enter the number “2”. A system-generated
6-digit password will be displayed in the window.
5. Enter the SafeWord Card-generated Password into the password field then click
on Login. You will be directed to the static password page.
NOTE: If you do not utilize the URL address; https://new.securities.citidirect.com,
you will be re-directed to this URL and will be required to re-enter your User ID
and Safeword Card pin again.
This action will re-direct you to the static
password page.
Password Note The display area on the device contains the following valid alphanumeric
characters:
III. Signing On to CitiDirect® for Securities Using the Static Password
1. After a successful safeword authentication at https://new.securities.citidirect.com, you will be redirected to the static password authentication screen.
NOTE: When visiting this page for the first time, you will be required to choose “Mail My Password”.
This screen will display your e-mail address on file and is where your temporary password will be
sent. If this e-mail address is incorrect, please contact your local Citibank representative. You are
required to type/copy that temporary password into the Password field at
https://new.securities.citidirect.com. This action will prompt you to create a new, static password
you will use for future access to the site. When accessing these accounts, you will be required to
authenticate using both steps; beginning with your User ID and SafeWord Card® pin as the first
step, followed by entering the static password.
In the event that you forget your password, please follow the steps as stated above and choose
“Mail My Password”. You will receive an email which will include a temporary password. You are
required to type/copy that password into the Password field at https://new.securities.citidirect.com.
This action will prompt you to create a new, static password for accessing your accounts.
IV. SafeWord® Card Support
To report a lost or stolen card, please contact your company’s Security Manager or contact the Citi
Help Desk.
If you have forgotten your PIN, contact the Citi Help Desk.
To order additional cards, contact your Account Manager. To deactivate a card, contact the Citi Help
Desk.
To get additional training, contact the Citi Help Desk.
Citi Help Desk
From the U.S. and elsewhere: 1-212-820-5118
From Europe: 44-207-500-8222
0 is zero, not O as in Oscar
1 is one, not I as in India
5 is five, not S as in Sierra
8 is eight, not B as in Bravo
A is A as in Alpha, not R as in Romeo
Citi Transaction Services
www.transactionservices.citi.com
SAFEWORD is a trademark of Secure Computing Corporation, registered in the U.S. Patent and Trademark Office and in other countries.
© 2012 Citibank, N.A. All rights reserved. Citi and Arc Design and CitiDirect are registered service marks of Citigroup Inc.
410560 GTS05041 10/12