V.7.1
Crown Of f i c e a nd Proc ura t or Fi s c a l S e rv i c e
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ADVERT
Job Title
Enquiry Point Operator
Federation
Function/ Unit
Location(s)
& National Enquiry Point, Policy and Engagement
Dumbarton
Grade
Band B
No of Vacancies
Multiple
Contract Terms
Fixed Term - until end of March 2017
Part time (various shift patterns available- please see note for
applicants for further information)
Please note that any application for the post will be expected to
meet the standard working requirements of the vacancy unless
approval has been sought by the applicant through the HR
Resourcing Team in advance of application (please see the
Alternative Working Arrangements policy for further
details).
Job Description:
General Responsibilities, Activities and Duties
The Crown Office and Procurator Fiscal Service is the sole
prosecuting authority in Scotland. Our administrative teams
provide the vital operational support that keeps our offices
running smoothly. Fiscal Officers have contact with a wide range
of people. It is important and often challenging work that can
have a real impact on people’s lives. You will be a good team
player and have the ability to remain calm and effective under
pressure.
Role Specific Responsibilities, Activities and Duties
The post holder will be the first point of contact for COPFS and
will answer telephone requests and email requests for
information from members of the public, police and solicitors.
The post holder will use COPFS IT systems to extract and log
information to deal with these requests and when required pass
the details to the appropriate office.
The Enquiry Point is based within the Dumbarton PFO and is
responsible for answering all incoming calls to main PF office
numbers.
Information
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about COPFS Enquiry Point is the first point of contact for customer’s
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www.copfs.gov.uk
Version 7.1 – April 2014
the
Office/Unit/Team
calls. It is based in the Procurator Fiscal’s Office, St Mary’s Way,
Dumbarton.
The Enquiry Point is open Mon to Thurs 8:30am – 6 pm and Fri
8:30am – 5 pm
Person
Specification
All competencies, as indicated within the Competency
Framework, are relevant to the role and illustrate the level of
competence expected of an employee in this grade. However for
the purposes of assessment the following competencies will
apply:



Leading and Communicating
Collaborating and Partnering
Managing a Quality Service
Please refer to the COPFS Competency Framework for full
guidance.
Essential Criteria
The above competencies form the key essential criteria for this
post.
The minimum entry qualifications for COPFS employment are 5
standard grades (including English) or equivalent; or proven
experience of general office work.
Desirable Criteria
It is preferable that candidates have keyboard and telephony
skills.
Additional
If you have any further queries, additional information can be
Information can be obtained from [email protected].
obtained from
Further information on Competency Based Selection is available
from the Intranet
Please
return
completed
application
forms
to
[email protected] no later than 5pm on the closing
date.
Job
Advert 3rd June 2016
Published
Closing Date
5pm on 17th June 2016
Board Members
Veronica Coyne, Resource Manager, Enquiry Point
TBC
Sift Date (if
22nd June 2016
required)
Interview Date (s) 29th June 2016
and location
Dumbarton Procurator Fiscal Office, St Mary’s Way, Dumbarton,
G82 1NL
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www.copfs.gov.uk
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www.copfs.gov.uk