Photo: Jo Metson Scott/Save the Children
Eat, Sleep,
Learn, Play!
Information for Families
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About EAT, SLEEP, LEARN, PLAY!
Eat, Sleep, Learn, Play! provides essential household items to families on a low
income with young children who lack the funds to buy these basic items themselves.
A referral partner will carry out an assessment to see if you meet the requirement to
take part in the programme. If your application is successful, you will receive a household
item - such as a cot bed, cooker, pushchair or educational toys and books.
ESSENTIAL INFORMATION ABOUT
YOUR APPLICATION
Your referral partner will be someone who
already works with you and your family, such as a
Health Visitor or Family Support Worker, who is
also registered with Save the Children’s Eat,
Sleep, Learn, Play! programme. They will explain
to you how the programme works and will show
you our Eat, Sleep, Learn, Play! Product
Portfolio, which lists all the household items
available through the programme.
The products are of standard size, and may vary
in make, colour or material, depending on
availability.
Your referral partner will carry out a
home visit and then make an application call to
Save the Children for your family, based on what
you need in your home. They might make the
application at your home or later at their
workplace.
 If your referral partner makes the application call
at your home they will pass the phone to you to
complete the second part of the call.
 Every grant application has a unique reference
number which can be recorded in the box
below. However, if your referral partner makes
the application after they have left your home
they will provide you with this unique reference
number after the home visit.
They will also ask you to call our freephone helpline
0808 802 0212. You need to call within five
working days of your referral partner making the
application.
The helpline is open Monday to Friday 9am–5pm,
except bank holidays. Calls are free1 from landlines,
payphones and mobile networks. (From 1 July 2015,
as part of the UK Calling changes, all numbers
starting 0800 or 0808 are free for consumers to call
from mobile phones, as they are from landlines).
When you are on the application call, you will be
asked to:
 confirm the information given by your referral
partner
 prioritise the items your young children need
most in your home.
Your unique reference number is:
Please keep this number, as you may be asked for it when you call our helpline
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Calls to a UK freephone number made in Northern Ireland but routed
through the Republic of Ireland will be charged as an international call.
Families living near the border are advised to turn off roaming on their
phones to avoid unnecessary charges.
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WHAT HAPPENS AFTER THE
APPLICATION CALL?
You will be advised during the phone call if your
application has been successful and which item/s
have been awarded. We will also let your referral
partner know the details of your award.
If your application is successful, your item/s will
be delivered directly to your home, and
connected (if appropriate). Our delivery
partners will text you to confirm the delivery
time and date. Items may be delivered by
different delivery partners on different days.
If you have been awarded a cooker, a
qualified engineer will visit to connect the
appliance. You will receive a separate text
advising you of the date and time.
If you have been awarded a household
voucher, you must use it within one month
to buy the items you and your referral partner
said were needed in your home. Anything you
buy will be checked against the verified need in
the home.
All items will be delivered within two weeks
from the date they were awarded.
A few weeks after delivery, Save the Children
may contact you to find out how you are getting
on and to see if the items have made a
difference to you and your family.
YOUR PERSONAL INFORMATION
We collect information about you, your family and
your circumstances to:
 help us make a decision about the grant
 deliver the items to your home
 refer you to other organisation that can help
 measure how well the programme is working
 campaign on behalf of families
 carry out further research.
We will keep this information, and details about your
application, securely. We will not pass on your details
to third parties unless:
 we ask you and you give your consent
 we need to provide it to a third party to make a
delivery
 we are required to pass the information to a third
party by law.
Please note: everything you tell us is confidential,
but if we have a concern about your safety or the
safety of someone in your family, we have a duty to
report it to an appropriate regulator.
By accepting the grant item(s), you accept that:
 You have read and understood this
document and your referral partner has
explained what it means to you.
 You are solely responsible for the safe use,
maintenance, insurance and servicing of the
grant item/s.
 You will not sell any grant items.
 You consent to our use of your personal
information according to this agreement.
 If you have provided information about any
other members of your family, you are
consenting on their behalf. This means
their personal information can be used by
us, according to the terms of this
agreement.
 If you move house, you will take the grant
item with you (if reasonably possible).
 You will comply with any reasonable specific
terms and conditions Save the Children
informs you of in relation to the items.
 You will tell your referral partner or Save the
Children if there are any changes to your
circumstances that you think will affect your
grant application.
 Faulty items and their connection, delivery and
installation are the legal responsibility of the
retail suppliers (who are not Save the Children’s
agents) and Save the Children does not accept
any liability (except for death or personal injury
caused by our negligence) for the grant items,
their connection, delivery or installation and any
damage or loss that the grant items, their
connection, delivery or installation may cause.
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Registered charity England and Wales (213890) Scotland (SCO39570)
Produced October 2015
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