CASE STUDY | BUSINESS SERVICES | PAGE 1
Knowing the score gives First Call
Contract Services the edge
First Call Contract Services is the “general staffing agency of choice” for many of the UK’s
biggest users of contract labour. They’re amongst the UK’s largest regional agency networks.
First Call is one of only 6 companies in the Investec Mid-Market 100 ranking of fast growing
mid-sized companies to consistently show profitability and growth.
First Call supply staffing solutions to a range of sectors
including leading logistics and distribution, food
manufacturing and waste services companies.
Established in 1996 there are now 23 offices, national on-site
managed service locations and sole supply solutions specialising
in supplying temporary labour. Currently around 4,000 staff are
supplied across the network every day.
Dan Mankelow is Operations Director (and passionate Liverpool
supporter!) he believes that investing in new technology keeps
First Call ahead of the game in delivering excellent service to their
growing client base.
“We’re constantly looking for ways to streamline and improve
our business. Our aim is to deliver outstanding client service. We
invest in technology and our people to achieve this.
We chose uAttend because it gives us greater visibility of what’s
happening with staff on client sites. It’s easy to roll out to new
sites and requires little upfront investment in time or money.”
“We’re constantly
looking for ways
to streamline and
improve our business.
Our aim is to deliver
outstanding client
service. We invest in
technology and our
people to achieve this.”
Dan Mankelow, Operations Director
Employee Management System
Call 0845 680 8568 | Email [email protected] | www.uAttend.co.uk
uAttend is part of the Chronologic Workforce Management portfolio in partnership with Processing Point Inc.
July15v1
CASE STUDY | BUSINESS SERVICES | PAGE 2
Keeping score
First Call staff clock in using uAttend facial recognition
terminals installed on client sites. Facial recognition ensures
that only those staff who should be on-site are. They also stop
‘buddy clocking’ where one member of staff clocks in for another.
Using mainly facial recognition terminals (they also have some
fingerprint terminals), means that no-one has to remember a
swipe card or fob so it’s easier for everyone.
Biometric terminals use an algorithm to translate the unique
features of a face or fingerprint when initially scanned on the
system at enrolment. The resulting unique code is then stored
on the terminal. When staff subsequently clock in, their face
or fingerprint is scanned and compared to the stored code
(fingerprints and faces aren’t stored).
“We chose uAttend for
its flexibility and value
for money. We can
move the face scanners
around if we need to,
and setting-up at new
sites is quick and easy.”
Dan Mankelow, Operations Director
At the moment just over 1,000 staff clock in with uAttend
across a range of client sites. Supervisors on each site have
access to the uAttend account set up for their site to monitor staff
clocking in and out, approve timecards, holiday requests, etc.
Dan comments, “We chose uAttend for its flexibility and value for
money. We can move the face scanners around if we need to, and
setting-up at new sites is quick and easy. The reports available in
uAttend mean we can show clients exactly what they’re paying for
– they can see numbers of staff on-site, hours worked, etc.”
Implementation and Development Manager Jordan Spencer is
responsible for the day-to-day co-ordination of the clocking sites.
He liaises with the supervisors on-the-ground and troubleshoots
any clocking in issues.
He’s a great fan of the uAttend helpdesk. “Of all the company
helpdesks we deal with, the uAttend team has to be the best!
They get back to you quickly, they know their stuff and get
any issues sorted fast.”
Plans for the future
Back to Dan, “uAttend has already had a significant impact on
our business. The facial recognition system has made the way we
manage and report staff attendance on-site more efficient. We’re
now looking at using uAttend phone and smartphone clocking for
some of the smaller client sites.”
Phone clocking is ideal for monitoring and managing staff hours
at remote sites. Geolocation and ‘white listing’ phone numbers
means customers can ensure staff are where they should be
when they clock in.
uAttend is a cloud-based
employee management software
solution for one to thousands of
employees.
Choose from six different clocking
in methods including biometric
fingerprint and facial recognition
terminals, RFID swipe card and fob
terminals, and free smartphone app.
uAttend offers enterprise-level
features at an affordable monthly
price.
Get in touch to arrange an online
demo or sign up online for an
account today.
Employee Management System
Call 0845 680 8568 | Email [email protected] | www.uAttend.co.uk
uAttend is part of the Chronologic Workforce Management portfolio in partnership with Processing Point Inc.
July15v1