Improve Skills Influence Change Increase Optimism The Business Community Partnership Skills Exchange and Mentoring Programme “Mentoring others is good because it puts people with expertise in touch with people who need it. As a major employer in the South East, working with BCP, Legal & General provides opportunities to its employees to work with individuals from the local community to uncover the potential of talented people. For our employees we need to understand how effectively they can laterally apply work basedskills in the outsideworld as part of their development. The community wins, the individual wins and the employee wins” Frances Borrer Legal & General, CSR Manager, Savings 5 Directions 5 Ways you can get involved? Direction Five – Bespoke in-house mentoring –employee to employeebespoke mentor training and ongoing support. o Supporting someone learn new skills or progress in their career o New employee/apprentice o Supporting retirement planning Direction Three: Supporting People programme/BAOH (Brighton and Hove only) o Supported work placements for individuals who have been homeless in the last 2 years o Buddy training to support the work placement o Referral to mentoring programme o Client training and ongoing support Direction One: Skills Exchangesupporting Direction Two, Three and Five – Providing short planned volunteering to support the mentoring programme eg o Workshops o Work shadowing, o Interview role-play o World of work Direction Four – Mentoring Programme – 2 days mentoring training and ongoing fortnightly support, matching for example with someone who is: o Young people o Lone Parent o Long term unemployed o Care leaver o Student o BAOH Client o Retiree o Over 50 o Business support o Management support Direction Two: Skills Exchange and Team Building Challenges supporting businesses, charities, social enterprises– Providing short planned volunteer support to assist with learning and sustainability o Workshops o Surgeries o Bespoke pro-bono matching for a specific project Group of volunteers engage in Team Building Challenge START – 2 routes – 1 day Inspirational Leadership and introduction to the mentoring programme and BCP Skills Exchange Open Networking and Win-Win Challenge event. Come and find out more in an informal meeting. Participants then chose the direction(s) most appropriate for them 2 THE WIN-WIN CHALLENGE 500 Employee Volunteers 500 people gaining skills to support current employment or to gain work-ready skills and experience £500k in-kind support to the community 5 Ways to get involved Return on Your Investment Measuring the Return on your Investment as a result of engaging inBCP’s employee volunteer programmes is important to us. All our programmes will be monitored and evaluated. For small businesses and individuals we will provide feedback on individual learning and overall BCP reports and news updates. For those businesses with account management packages we will provide quarterly reports detailing: 1 Employee volunteers – the knowledge and skills shared and gained as well as changes in attitudes towards employer; learning taken back into the workplace; satisfaction and intention to remain in work; those seeking promotion; and value of the contribution made. 2 Mentees and organisations supported through skills exchange – the outcomes for the mentee, the skill and knowledge gained;the journey travelled eg further education, work placement, apprenticeship or a job; learning outcomes. According to American research mentoring programmes can have a significant impact on staff retention of up to 77% increase. The Chartered Institute of Personnel Development (CIPD) in a 2007 survey found that the average cost of filling a vacancy per employee is £4,333, increasing to £7,750 when organisations are also calculating the associated labour turnover costs. The same CIPD report also found: o Attracting the people you want to recruit is cited by 80% of survey participants as the main resourcing objective for investing in employer branding o 57% say they are also keen to improve the external perceptions of the organisation o 41% are hoping to differentiate themselves from the competition. o The company’s mission, culture and values are noted as the main elements of the employer brand to be communicated (85%). o Many employers also use their employer brand to promote their career and development opportunities (71%). Being involved in BCP’s Win-Win Challenge will support raising your profile through regular press releases; case studies on our website and for you to promote internally; annual awards; celebration events; and impact reports demonstrating your contribution to the local community. Thus achieving savings on marketing and PR budgets. There is no downside to community involvement. The Win-Win Challenge encourages meaningful community involvement through mentoring and other employee volunteering skills exchange activities. This process raises the skills of employees as well as the person or organisation supported. Benefits include: o Greater workforce engagement o Ability to maintain talent and recruit new talent o Increased productivity o Ongoing and positive public relations o Building a positive brand image with stakeholders and brand loyalty o Cost effective training and experiential learning opportunities 3 How to get involved Networking and Information Events Getting involved is easy - come along to one of our open events where you will meet the team and existing employee volunteers and in an informal way find out what is right for you. Events are held monthly throughout Brighton and Hove, Crawley/Gatwick area, East Sussex and West Sussex. Check out our website for dates and booking www.bhbcp.org.uk. Inspirational Leadership Inspirational Leadership and introduction to mentoring. This session is standalone as a leadership course but is also intended to introduce the concepts of mentoring as a management tool. Participants may chose to move onto the next stage or be involved in other employee volunteering activities. Lunch and Learn at your offices We can organise lunch and learn or breakfast meetings at your premises providing a presentation to your team and discuss what might work for your business or have a one-to-one meeting at a time to suit you. Contact us direct To make an appointment or book on an event visit our website www.bhbcp.org.uk Tel: 01273 810276 and speak to one of the team or email: [email protected] 4 “The benefits of Skills Exchange to our company and staff are far-reaching. It leads to new commissions and offers great staff training. Most importantly it gives us a great sense of achievement knowing that local people will benefit from our help” Giles Ings, R I B A Architects Direction One and Two Skills Exchange and Team Building Challenges Direction One – Skills Exchange Employee Volunteers Planned Volunteering to Support the Mentoring Programme Direction Two – Skills Exchange Employee Volunteers a) Supporting charities, social enterprises and business Employee volunteers provide short one-off planned volunteering opportunities supporting the mentoring programme and access to learning and skill development for mentees for example: Providing skills exchange through sharing your skills and expertise with another individual or organisation can be a rewarding experience and supports the development of personal learning and building professional expertise. What we do: o o o o o Work shadowing days Introduction to the World of Work Interview role play Money management Presentations about your job This programme is directly linked to the Mentoring Programme and is intended to provide mentees with opportunities to meet people in real work environments, break down barriers and fears of different roles, workplace cultures and behaviours. Mentor Programme Community Challenges We will also be supporting mentees to train in the delivery of community-based challenges. Alongside this we will require employee volunteers to support the process in addition to their mentors. These challenges will provide mentees with practical experience that they can add to their CVs. o Bespoke brokerage to match individual needs with the right skills to address specific issues o Employee volunteers providing surgeries, workshops or training sessions in an area of expertise eg: o Management and leadership o Business development o Legal issues o Strategy and Business planning o Disability Discrimination o Sales and marketing This is suitable for individuals from all sectorswho want to dedicate a short amount time, managed, matched and administered by BCP. For example: o o o o A day of 1 hour surgeries Become part of a panel of experts around a specific issue Support a one-off bespoke project Provide a workshop or training event. 5 Direction Two - Skills Exchange b) Team Building Challenges Team building events can take on many shapes and support staff development and training in many ways. They can range from small teams of 3-4 employee volunteers to 50 plus. Events can be linked to specific training as part of the activity. With all events we support a staff member to take on responsibility for team leading the event. BCP provides brokerage, administration, support, training and liaison for example: o o o Team of volunteers undertaking community transformational event either relating to external environment or premises Team of volunteers with specific skills supporting an organisational review Team of volunteers supporting rebranding, marketing and communications BCP can source your challenge to suit your company’s requirements and interests. Our service includes: o o o o o o o o o Brokerage Site visits Risk Assessment Identifying resources Managing expectation between partners Team leader briefings and ongoing support Case Study Evaluation Press Releases Community and Voluntary Organisations If you are a community or voluntary organisation with a project that might be suitable for a team of employee volunteers or mentees and mentors to complete please contact us to discuss your needs. BCP will visit you to discuss your project, clarify the brief and advise you on whether we are able to broker a team of volunteers. BCP undertakes all the administration and liaison for you with the business concerned. For larger charities we can provide brokerage for all your corporate volunteering needs and promote your organisation and projects. For further information visit our website www.bhbcp.org.uk or contact one of the team on 01273 810276 ”Leading organisations recognise that profit at the expense of environmental or social good is ultimately not sustainable” IBM Institute for Business ValueCSR BCP Associates are businesses and individuals who provide their services for the Skills Exchange programmes either at no cost or at a significantly reduced rate enabling consultants and small businesses to engage in corporate responsibility in a planned, managed and measurable way. BCP Associates sign up to an Agreement and BCP’s Code of Ethical Conduct. Visit our website for copies of the Agreement, our Ethical Code and see who is already an Associate www.bhbcp.org.uk. “What an amazing transformation in one day as if a magic wand had been waved. It was a real community spirit that changed a derelict, uneven site into a useable and sustainable ecofriendly green space. All our staff, volunteers and users of our centre can plan and use the area now and for generations to come”. 6 “We have seen the benefits we were not expecting; feedback from staff has shown that they view our collaboration with BCP’s Business Action on Homelessness programme as a factor in why they are remaining within our business. In our recent EFOM business excellence model our scoring has changed substantially in terms of social impact by our company, this is due to our involvement with BAOH.” Martin Hornsby, Managing Director, Energy, Mott MacDonald Direction Three Business Action on Homelessness Direction Three – Business Action on Homelessness (Brighton and Hove only) This programme is funded by Brighton & Hove City Council through their Supporting People programme and supported by Business in The Community. BCP has been running the programme with great success for the last 7 years and will be continuing to support individuals who have been homeless in the last two years with work-focused training and work placements. We provide support and training for businesses to provide work placements. Work placements will be offered to trained and work ready people who have been affected by homelessness. Through this process clients gain current work references, confidence and clarity of direction back into the job market. Clients attend Ready to Go and Ready to Work Training and are then supported and matched to a 2-week work placement. Work Placements BCP is always looking for new and different organisations to provide placements for a wide range of opportunities in different environments for clients on this programme. Support to Businesses One-one meetings to discuss the work-placement and ensuring it will provide the best opportunity for the client but also ensure that the placement is successful through the training together with daily support to clients and the work-place buddies. Regular one-to-one meetings with business to review placements, buddy training and engagement are undertaken together with monitoring and evaluation reports. BAOH Client Support Their key worker and BCP provide this through daily contact during the placement. Extended work placements can be offered or referral to BCP’s mentoring programme. BCP provide 6 weekly job clubs and ongoing support for up to 18 months post work placement. In addition ongoing support and referral to either BCP’s mentoring programme or other external support available eg through Work Programme providers, Job Centre Plus etc to ensure that the learning and confidence gained during the placement is further developed and opportunities for work increased. 7 A mentor is someone who allows you to see the hope inside yourself Directions Four and Five BCP’s Mentoring Programmes What is Mentoring? o To commit to: o Meeting your mentee weekly in the first month o Set up a programme of meetings, telephone or email contact for the following 2-3 months o 3 month review and ongoing support as required up to 6 months o Abide by BCP’s Code of Ethical Conduct. o To provide feedback and complete records of each mentoring engagement to ensure BCP can: Mentors are: "many things - a positive role model, an adviser, an experienced professional. Somebody from outside a person's immediate circle taking a special interest can make an enormous difference." (Excellence in Schools, 1997) Mentoring is a developmental partnership through which one person shares knowledge, skills, information and perspective to foster the personal and professional growth of someone else. We all have a need for insight that is outside of our normal life and educational experience. The power of mentoring is that it creates a one-of-a-kind opportunity for collaboration, goal achievement and problem solving. Mentoring is ideal for team leaders, new and emerging managers or for experienced managerswho want to enhance their leadership, management and communication skills and gain experience in the community and outside of the workplace. Commitment required from Employee Volunteer Mentors o o o o To attend all training sessions To attend mentor/mentee matching meeting Undertake CRB check To attend some of the fortnightly meetings o o o o Support development Make links to other support needs Meet monitoring and impact measurement requirements Be involved in case studies. Matching Process A key to successful mentor and mentee relationships is the matching process. Clear criteria, skills, and aspirations of the mentee and mentor are considered when matching. Matching is done in a group meeting at the end of the training programme. This is a facilitated session and allows mentors and mentees to be introduced and begin a productive relationship in a managed environment with support on hand to help ensure the first meeting is successful. Business Action on Homelessness 8 Direction Four – Mentoring to support people who are: o o o o o o New graduates/college leavers New retirees seeking new direction including self employment, setting up their own businesses or social enterprise Young People Care leavers Lone Parents Long term unemployed through redundancy, ill health or disability BCP’s mentoring programme is flexible to meet both the mentor and mentees’ needs. Mentors will be matched to someone who needs support to identify their goals and how to achieve them in relation to gaining work, training, employment, volunteering or setting up their own business or social enterprise. Mentor Training Training consists of 3 half days plus a half-day facilitated matching meeting. Employee Volunteer mentors will receive high quality training in mentoring skills that will enable mentors to provide support as a well as take learning back into their workplace for example: o o o o o o o o o o o o o o Listening actively Clear communication Identifying goals Building trust Understanding current reality Working in and managing a one-to-one relationship Encouraging and inspiring someone to set goals and objectives Support to enable someone to achieve their goals and objectives Providing corrective feedback Managing risks Understanding diversity Opening up ideas, opportunities and being flexible Instructing and developing capabilities Managing expectations and boundaries Ongoing Support Peer support and opportunities to continue learning through fortnightly themed meetings plus: o Quarterly peer support sessions with Direction 2 Mentors o Regular feedback and discussion and online forum Visit BCP’s website to download our guide to Corporate Responsibility in Age Management and Workforce Development www.bhbcp.org.uk o o Support to manage endings Support in identifying other resources to support/refer your mentee to: o Training o Work placements o Apprenticeships o Information about Skills Exchange Employee Volunteer activities Full details of our trainers are available on our website www.bhbcp.org.uk. Direction Five – Bespoke in-house mentoring – employee-to-employee. This programme is designed to meet an individual company’s needs to support new talent, developing staff and supporting workforce planning. John McGurk, adviser with the learning and talent department for the CIPD, said: "It is not surprising that so many are turning to coaching and mentoring to improve performance.When budgets are tightened, it is a relatively inexpensive way to develop staff and it also has the benefit of being tailored to an organisation's specific needs. As well as this, coaching has great scope to improve employee engagement, empower people and boost morale at a time of great uncertainty.” BCP can support your company develop a bespoke mentoring programme to meet your needs. We have a bank of BCP Associates with the skills and expertise who provide a proportion of their time to BCP at reduced costs to meet their personal Corporate Responsibility and Skills Exchange goals – another Win-Win for all. Our mentoring training and ongoing support can facilitate. o Supporting someone learn new skills or progress in their career o Supporting a new employee/apprentice o Supporting retirement planning 9 ‘Before I wouldn’t have gone for the job I now have. I could not have seen myself doing it” Directions Four and Five Mentees Mentees The aim of Win-Win Challenge is to support 500 individuals of all ages, who lack confidence, skills and experience to be inspired and supported to gain work or training, volunteering, or the help and guidance they need to achieve their goals. Mentees will have access to: o o o o Introduction to making the most out of mentoring Ongoing mentee support through access to Skills Exchange activities Sign posting to opportunities in Further Education, work placements, apprenticeships and other activities Access to Skills Exchange free support through workshops and surgeries for those who wish to move to: o Self-employment o Set up a social enterprise or new business o o o Team working/Team leading Project planning Communication and facilitation skills Their mentors as well as BCP staff to deliver the community challenge enabling them to put their learning into practice and gaining valuable workplace skills will also support Mentees.All sessions will be evaluated and mentees will receive certificates and testimonials to use on CVs and job applications. Celebrating Achievements Regular celebration events and award of certificates will form an important part of the mentor and mentee journey alongside measuring learning and success of each engagement. Commitment from Mentees o o Mentee Community Challenges For mentees who have little work experience or have been out of the work place for a long time we will be working with our charity and business partners to set up a programme of community based transformational challenges. Mentees will receive workshops and support in: o o o Attend induction sessions Attend training as appropriate for each mentee Attend matching meetings Agreeing a programme of meetings, telephone or email contact for the following 2-3 months 3-month review and ongoing support as required to be agreed and new programme of activity 10 Case Study St Patrick’s Hostel Case Study – Theo Abbs Theo Abbs, the Supported Housing Manager at St Patrick’s Hostel became aware of BAOH on starting his job, both from the handover details, and from the drive for applications for key workers. He thinks that BAOH is an accommodating and flexible organisation that is good at communicating and sharing information with both agencies and clients. This means that the residents are already aware of the programmes on offer, and pro-actively seek it out themselves. Theo thinks that BAOH is especially good for those service users who are capable of independent living, and are reaching a point where they can manage their own behaviour and issues. Of course, the majority of clients in this position will still have barriers to employment – whether past convictions, lack of experience, or substance misuse – and Theo sees BAOH as offering a “safer framework” for all these clients, enabling them to avoid “the benefit trap”, where the chaos surrounding returning to work and losing benefits can make it too difficult for people to make the step. Case Studies practical solutions. The Business Community Partnership process has resulted in practical actions that will help us to improve our financial monitoring and reporting and put us on the path to achieving our goals as a Social Enterprise.” BAOH Client who moved onto the Of clients that have been referred from St Patrick’s, Theo says the BAOH programmes have Mentoring Programme “enabled them to gain respect, full-time employment” and a return to “independent living”. A client who had been affected by homelessness moved from BAOH to the BCP’s mentoring programme. Skills Exchange Case Study “Without the professional input we received through The Business Community Partnership, I fear we may have become insolvent within a year,” says Chris Brown from Grassroots Training, a Brighton-based community interest company providing training and consultancy to support a community model of suicide prevention. Grassroots are specialists in suicide prevention and deliver training that saves lives. The organisation believes that suicide is a community health problem and that suicide can be prevented and works to educate and train to help achieve these aims. As well as the ‘Make it Happen’ session, Grassroots were also able to access surgeries on business planning and accountancy advice. “We had been experiencing some cash-flow issues, but through the surgeries we were given specific advice that gave us a better understanding of our organisation’s difficulties and provided us with Her mentor stated that the client was very selfmotivated and achieved a lot; she showed a good level of dedication the mentoring remained a priority to her. The client said: “My mentor gave me a framework in which to write enquiry and covering letters, one that I understand. Before this people flung letters at me, I never knew which to use, her format simplified things, really helpful – I still use it. She was excellent at simplifying things again she helped me to think outside the box. She gave me a system to be able to look at prospective jobs and then identify my skills. She helped me translate skill areas from one area into another one. Before I wouldn’t have gone for the Job I now have - I could not have seen myself doing.” 11 Mentoring is a brain to pick, an ear to listen, and a push in the right direction Family Investments and Legal & General Mentoring Case Study The Business Community Partnership as part of its employment programmes runs a Mentoring service for those who face barriers into employment. Part of this service is providing training and support to business volunteers to mentor long term unemployed on their journey back into work, and to bring those skills back into their work place. This is a win-win situation for all, as the businesses get their staff trained in motivating others, problem solving and solution focus, building confidence and professional development, setting and achieving goals and transferring knowledge. The client gets to move in the direction that they desire with support from a business mentor who is skilled and committed to share their skills and experience for their benefit. The mentor worked for Family Investments and said of the training "The mentoring training made me see another way of approaching things, being able to take a step back, not making assumptions about people, mentoring is like delivering one to one training tailored to the individual. I have found the whole experience really rewarding, seeing her confidence grow and her gaining employment has been the best." Her mentee said before the mentoring “I felt stuck in a rut and was unsure about what direction I wanted to take. I had low self-esteem and had lost a lot of confidence. I needed help with my career path. The mentoring sessions have helped me tremendously, made me believe in my abilities again. My mentor’s support and advice has been fantastic. I have had lots of interest which has led to interviews and now a full time job with Legal & General.” I am now employed as a Platform Analyst at Legal & General. I am now passing on my skills to others and whilst working at Legal & General have trained to become a mentor. The Business Community Partnerships mentoring programme has not only seen people gain employment, but also seen people venture into further education and take up voluntary roles. 12 The Mentee Journey Following my work placement I will be starting an apprenticeship soon I am really excited Being mentored has given me new skills, and opened my eyes to opportunities. I now have the confidence to apply for jobs My mentor has really helped me see my own potential and identify my personal goals I now feel I can achieve them The interview role-play was scary to start with but I now feel I know what will be expected of me If I could spend a day in a workplace seeing what someone does I would feel more confident when applying for jobs A work placement would help me gain more experience and I would have something current to put on my CV I find going into large workplace intimidating I don’t know what is expected of me, how I should dress or behave I want to be more economically independent and I need help to manage budgets I would like to feel more confident about applying for work placement, training or apprenticeship I want to improve my prospects of getting a job but don’t know how to go about it. I would like a mentor to help me build my confidence and help me see what opportunities exist so that I can be more independent I don’t know how to write a CV or fill in a job application form I don’t really know what employers are looking for or what sort of jobs I could do I don’t know what opportunities exist or what would be expected of me – I have never been inside an office, hotel or restaurant 13 Employee Volunteers I’ve been telling all my friends and family what a great place this is to work and how much they contribute to supporting the local community. My boss is really supporting me to seek promotion as they can see how I have grown since I’ve been mentoring I had a young person shadow me today I am going to see if I can support them to gain a work placement through their mentor Its so rewarding feeling that I am doing something worthwhile and my employer is supporting me with time and resources Mentoring training has given me more confidence in my communication skills; giving feedback to staff; working with them to set and achieve goals I’m going to book onto the Mentoring training I’m going to speak with my manager about supporting the mentoring programme by Work Shadowing and offering interview role-play sessions Book into Inspirational Leadership day to find out more about employee volunteering and mentoring I want to train to be a mentor to gain new skills that I can use in the work place as well as get involved in employee volunteering My company has launched a new community-mentoring programme. The experience and practical training will help me in my career. I’m not sure mentoring is for me but I would still like to be involved in employee volunteering I want to get involved in volunteering to put something back into the community; my company’s scheme will help me do this 14 Fees and Charges The Business Community Partnership provides its services through fees for training and membership. Currently it receives a discretionary grant from Brighton & Hove City Council and pump priming funding from Crawley Borough Council. BAOH is funded through Brighton & Hove Council’s Supporting People contract currently under negotiation for continuation in 2011 and beyond. Below are details of our fees and charges as at April 2011. Direction 1 and 2 – Skills Exchange is funded through membership fees – see our website for sliding scale of fees www.bhbcp.org.uk and administration fees for each event. Direction 3 – BAOH is currently funded through a Supporting People Grant from Brighton & Hove City Council. Direction Four - Mentor Training, matching, fortnightly support, quarterly mentor meetings and individual mentor report, celebration event/awards £500 per person per annum. Every 10 places bought by businesses BCP will provide 1 place for £200 for a charity which has limited income or limited access to a training budget. Account Management and Supporter Packages available on request,for example: £5,000 pa Account Management, BCP Membership, Inspirational Leadership day, 6 mentors trained and supported throughout the programme, skills exchange employee volunteer sessions supported, quarterly reports, case studyand promotion of your engagement, awards and celebration events. £10,000 pa as above for 12 mentors supported, plus 1 community challenge with mentees and mentors to provide experiential learning. Support for 1 charity training place. Direction Five – available on request andsubject to needs of each employer. Please make a donation in to enable us to provide training and support for mentees. 15 Supporters Legal and General – Brighton and Hove and Surrey offices Virgin Holidays Job Centre Plus – West Sussex and Brighton & Hove Places for People BrightonandhoveJobs.com Crawley jobs.com to be launched in April – promotion on website with special tab and other in-kind support Ambrose Harcourt PR CGGVeritas Crawley CAB Crawley Council for Voluntary Services Brighton and Hove City Council Crawley Borough Council Band of Brothers working in partnership with BCP Bon Appetit Hot Food Vending Central Sussex College 16 Become a Supporter or to find out more Contact Judith Cousin, CEO Strategic Development [email protected] Charlie Allsebrook, [email protected] Tel: 01273 810276 Website: www.bhbcp.org.uk The Business Community Partnership Is a Social Enterprise Registered Address: 1A Isetta Square, 35 New England Street, Brighton, BN1 1GQ Company Limited by Guarantee, number 03941988
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