How do you say
"thank you"
with ketchup?
Dietary Services
finds out,
page 3
Volunteers needed for Halloween in
the Park coming up on Oct. 24
Organizers need at least 60 volunteers to help out at this
year’s Halloween in the Park event Oct. 24 sponsored by Wesley Medical Center.
That includes a dozen volunteers in the Teddy Bear Clinic
and another 50 or more to help in other areas. Interested?
Contact Mollie Triplett at [email protected].
Sign up to run, walk or help at Botanica
This is no ordinary event. Besides featuring
the 18th Annual Senior 5K – open to adults
40 and older – this year's Autumn Garden
Stroll – open to everyone – on Oct. 7 boasts
music, food and entertainment at Wichita's
premier botanical gardens after the run.
Best of all? Any Wesley Family employee who beats Hugh Tappan's time in the 5K
will win a gift card! The entry fee for the
race is $20 before Sept. 29, $30 after. The
social and stroll only costs $10.
"We also have plenty of volunteer
opportunities to pass out water and help,"
organizer Mark Bretches said. All volunteers will receive a T-shirt. "Come run, walk,
volunteer or just hang out – we'd love to
have you." Call 962-8400 to register.
Culture
You're invited
The Ronald McDonald
House Charities Wichita
invites you to the 16th
annual Ronald
McDonald Family
Room open house
at Wesley Medical
Center.
• When: 2-4 p.m. on
Thursday, Oct. 2
• Where: Ronald McDonald Family Room,
Building 1, 5th Floor
Scouts help with mock drill at Galichia
Galichia Heart Hospital underwent a mock disaster drill
Sept. 6 to keep its employees in top shape in the event an
actual disaster happens nearby.
Some 30 boys from Boy Scout Troop and Crew 533 and
several staff children volunteered to play school-shooting victims during the three-hour simulation that involved nearly 50
Galichia employees in both clinical and leadership roles.
"I was really pleased at how well everybody fell into their
roles and stepped up," said Troy Biggs, Galichia's vice president of finance.
THE DRILL: Angela Masterson looks on as her son, Alex,
14, plays a disaster victim in a mock drill at Galichia
In Touch editor: Andi Easterly, Marketing and Public Relations
Send items to [email protected]
Medals 4
Mettle
rewards
Wesley's
pediatric
patients for
courage, page 6
FOCUS takes a
look at Health
Care Hero and
Galichia nurse
Missy Klepinger,
Page 8
of
Always
Sept. 16, 2014
|Unforgettable Experience
Shockers baseball team wins
hearts, loses hair at Wesley
More than 40 players from WSU visit Wesley to get their
heads shaved in solidarity with Wesley's young cancer patients
T
he Wichita State University
Shockers baseball team hit a
home run at Wesley Medical Center
when more than 40 players got their
heads shaved on behalf of Wesley's
child cancer patients.
Coach Todd Butler, sporting a full head
of thick hair, stepped up to the plate first
Sept. 8 and let Newton High School senior
and Wesley patient Jonathon Lazaro,
17, perform his first-ever haircut.
"I've never shaved anybody's hair before, especially somebody so well known,"
Jonathon gushed as Butler rapped knuckles
with him. "I appreciate why they're doing
this. It lets you know you're not alone. We
all bond together to get through
this."
The head shave began with
a few players who visited a patient in Wesley's children's ward
earlier and decided to bring back
the entire team to get shaved on
behalf of all the kiddos here who
HOME RUN: Wesley patient Elijah Coleman, 12,
are suffering through chemo
enjoyed shaving WSU baseball player Tanner
treatments and other serious ailDearman's locks. "It was fun," Elijah said. "Kind
ments.
of like revenge!"
See SHAVE, page 6
Dizzy on
Douglas? Our
new ED ads look
at symptoms
A fresh, new ad campaign
launches next week that will
highlight the Wesley EmergencyCare Network as the
expert choice for fast, quality
ED services.
The ads will feature
symptom-based messages that let people know the
Wesley Family of Campuses
can help with three locations
in east, west and central
Wichita. Ads will grace billboards, TV and radio spots.
"We want people to understand we're close, we're
fast and we're the experts,"
said Nick Adams, vice president of Marketing and Public
Relations.
Some message examples
See CARE, page 4
Wesley Medical Center's Ready
Care quickly treats ED patients
&S
Movers
McMahon
Rimer
hakers
Brett McMahon has joined the Physician Relations team as a physician
relations and primary care manager. PRO's Todd Stranghoner now is
providing hospital and
physician outreach.
Deb Rimer has been
promoted to assistant
supply chain director.
During her time here,
Deb has served as the
Stronghoner
market coordinator
and most recently as interim supply
chain director.
lll
Wesley in the news
 Hugh Tappan, Wesley Family
CEO — CEOs respond to ALS Ice
Bucket Challenge | Wichita Business Journal
 Beth Eagleton, nursing ex-
cellence director — People on the
Move | Wichita Business Journal
 Dr. Dawne Lowden, Heartland Women's Group
— Doc Talk: Vaccination during pregnancy: What you
need to know | The Wichita Eagle and kansas.com
esley Medical Center's $350,000 Emergency
Department renovation opened eight patient bays
last week to serve patients with minor emergencies and
move them more quickly out of the waiting room.
The area was reconfigured from existing ER space to
create new capacity in Wesley’s emergency department
and increase the efficiency of care delivered there.
“The Ready Care process allows us to more quickly
treat minor emergencies requiring urgent attention,”
said Jeremy Pauly, Wesley’s director of emergency services. “This service is ideal for patients who need immediate care for small emergencies, such as sprains, sore
throats, ear infections and rashes.”
Ready Care is not an urgent care center, but an
“express lane” through the emergency department in
a convenient, timely setting. The process will improve
the overall flow of patients through Wesley’s emergency
department as medical providers more efficiently treat
lower-acuity patients while waiting for results for more
seriously ill or injured patients.
“This service is an alternative care route to the regular emergency department where treatment is determined on the severity of a patient’s condition,” said Bill
Voloch, Wesley’s chief operating officer. “We want to
reduce the length of the patient’s stay in our ER as much
as possible, and this process lets us do just that.”
Wesley’s Ready Care area is managed by providers
trained in emergency medicine and is fully supervised
by board-certified physicians. Patients are referred to
the area through the regular emergency department, and
they are registered at the bedside to save additional time.
The goal is get patients in, treated and released within
60 to 90 minutes.
 Curtis Isley, Wesley executive Chef — Local
chefs competing at Old Town Farmers’ Market | The
Wichita Eagle and kansas.com
 Dr. James Smithi, Kansas
Physician Group — Morning Health
Show: Stroke | KWCH TV 12
 Dr. S. Matthew Hollenbeck,
Kansas Orthopaedic Center —
Morning Health Show: Children
and scoliosis | KWCH 12, kwch.com
In Touch deadline lll
In Touch is published every two weeks. Submit story
ideas, photos or suggestions to Andi Easterly at andrea.
[email protected] or send via interoffice mail to
In Touch | Marketing #920
F O CUS
W
READY NOW: A TV cameraman films Wesley Medical Center's new Ready Care area at its open house Sept. 8.
2
Family • Ownership • Communication • Unforgettable Experience • Safety
These standards of behavior emphasize the beliefs and attitudes that govern the operations of the Wesley family and provide a framework for each of us to support high-quality and safe care for every patient, every time.
Here, we highlight employees, volunteers and partners who exemplify these standards every day.
A moment with...
becomes almost unbearable. Although not one to talk
much about her struggles, somehow Missy knew.
issy lepinger
“Missy is intuitive to people’s needs. She doesn’t
just wait around for an answer; she figures out what
Nurse, Galichia Heart Hospital
needs to be done and does it,” Delamore said.
ath lab nurse Missy Klepinger has an
That hit home during the midst of J.C.’s
Wichita
almost preternatural instinct for anticipattreatment when there was a knock one day
Business Journal's
ing her patients’ needs and striving for excelat Delamore’s front door. “I’m not the type of
lence in everything she does for them. But that
person to ask for help so when she showed
should be the standard for every nurse. It’s
up at my house to clean it, well, words just
what Missy does that isn’t in her job description
can’t express what that means.”
that makes this true healthcare hero stand out.
Missy then organized a hospital-wide
It’s difficult for fellow nurse Angie Delamore to talk
garage sale that raised a few thousand dollars, which
about how Missy has touched her and her family’s lives
she then split among Delamore and three other emwithout getting choked up. Delamore’s son, J.C., has
ployees who were going through tough medical situabattled leukemia since he was 2 years old. Last fall, at
tions with themselves or their children.
age 9, the unthinkable happened: he relapsed and there
She also helped employees who had tapped out
was talk about a bone marrow transplant.
their vacation days get more by collecting donations of
Delamore was in pieces. The expenses, the trips to
paid time off from coworkers. Missy raised more than
Kansas City, the time off work. Juggling these “unknowns” $3,500 with Team in Training for the CapTex Triathlon
and $1,200 for Prairie Fire with Team in Training in the
past year. She’s on several fundraising committees
through the American Cancer Society and participates
in the Komen Race for the Cure program.
“I always believed in ‘think global, but act local.’
I want to be the change I want to see,” said Missy,
whose grandmother and great aunts all died of breast
cancer. Missy’s older sister also remains a breast cancer survivor.
“I’m a fixer – if I see you need something, I want
to help,” Missy said. “When you can’t change something – like make Angie’s son’s leukemia go away –
you get that helpless feeling, and that’s when I try to
step up and see where I can make it easier.”
Whether it’s organizing a fundraiser, cleaning
someone’s house or even providing meals during a
particularly rough week, Missy is the first in line to
Klepinger
help.
Unforgettable
“I’ve learned that one person can make a differExperience
ence,” she said.
M
K
C
Honoree
7
Shockers baseball players shave their heads
SHAVE, continued from page 1
Butler said the effort was eye opening for him as
a coach who's always trying to lead his team to do the
right thing.
"In this situation, the team led me, and I'm all the
better for it," he said. "I'm really proud of my team for
doing this, for being willing to step out of their comfort
zones to help others."
Outfielder Mikel Mucha had a full mop of beautiful, stylish hair. His head, in fact, has never even sported a buzz cut, he said. "It was worth it," he said as his
teammates teased him for having such a white scalp
against his tan face. Outfielder Jerrik Sigg agreed. "It's
great if we can bring a smile to the kids. It's what it's all
about."
The event was coordinated by One Spark Foundation, a Wichita charity that encourages others to perform acts of kindness.
Every patient, every time.
Peoplelll
Servicelll
FROM LEFT: David Hoffenberg, Tori McIntyre, Nick Adams and
Jim Catt tie blankets for kids at United Way breakfast Sept. 11
UNITED WAY: Wesley Family employees attended
the United Way's kickoff breakfast Sept. 11 at Century II. The annual United Way/Hope Fund campaign
starts Oct. 6-17. Stay tuned for more information on
this important outreach opportunity and fun events.
FROM THE HEART: In August, Randy Guapo, center, a former heart surgery
bypass patient at Wesley, shared his experience at Wesley's CV collaborative
meeting and was re-acquainted with some of his caregivers
WHERE'D THAT BREEZE COME FROM? Clockwise from top: Patient Jonathon Lazaro, 17, goes to town on
Coach Todd Butler's hair; Wesley leaders Nikki Freeman and Nick Adams and Dr. Stephanie Kuhlmann pinch hit
to shave players Mikel Mucha (left), Daniel Kihle and Tanner Dearman; the Shockers' after-photo
Medals 4 Mettle visits Wesley kids
C
hildren dealing with chronic
and debilitating diseases were
rewarded for their courage and resilience when Medals 4 Mettle visited
Wesley Medical Center on Aug. 28.
Runner Veronica Kellogg was
motivated to start a Wichita chapter this year when she perused her
accumulated medals and wondered
what to do with them all.
"I saw this cause was a great
way to pass them forward," she said
of the athletic medals, which are
repurposed with Medals 4 Mettle
ribbons and polished up for kids who
are forging ahead in their own life
races.
Medals 4 Mettle was founded in
2005 and collects medals from marathon, half marathon and triathlon
runners from around the world.
By 2010, Medals 4 Mettle
had awarded more than 18,000
medals to child and adult recipients
across the world.
To learn more, visit medals4mettle.org or e-mail Kellogg at veronica.
[email protected].
6
CV COLLABORATORS: The Cardiovascular Collaborative team consists of a multi-disciplinary team
involved in cardiac care, including intensive care
managers of CCU and SICU, quality, respiratory care,
cardiac rehab, case management, chest pain coordinators, the surgical services critical care directors, pastoral care, the OR team and the cardiovascular nurse
practitioner for surgeons.
The team meets to discuss quality and patient safety issues and make improvements in the processes of
care to improve patient outcomes and patient satisfaction. Once a month, a patient is given the opportunity
to share his or her experience with the Wesley team.
Qualitylll
A UNIQUE WAY TO SAY THANKS: Wesley
Dietary Operations Manager Rebekah Crowder shared
a creative kudos from a patient when a plate with the
words "thank you" written using a popular condiment
was found in the kitchen.
She said employees were in the dish room cleaning
carts when a staff member noticed the "thank you" written in ketchup on a plate.
"The patient was on a
cardiac diet (low fat, low
cholesterol) and obviously loved their meal,"
Crowder said. "We have
been working hard to make
sure that all meals served
are healthy and Chef Curtis
is working with the cooks
to show how flavor can be
added without lots of fat
and salt."
Financelll
SUPPLY SAVINGS GOALS: August supply savings
goals. These goals are achieved through product conversions, reprocessing, pharmacy and contracting.
WMC goal: $2,363,717
YTD Savings: $1,770,359
GHH goal: $365,965
YTD savings: $790,907
METTLE OF HONOR: Veronica Kellogg with
Medals 4 Mettle visits a Wesley patient
A Culture of Excellence ... In All We Do
3
The 2014 employee Flu Clinic to open soon
By CONNIE PILE, manager, Employee Health
vaccine to us in Employee Health to complete your records and get your flu sticker for your badge.
If you are choosing to decline the flu vaccine, you
also need to complete the online registration form
(choose "I decline to receive the flu vaccination"). You
will then need to come to Employee Health to sign a
declination form and receive the masking guidelines.
Mandatory masking will begin at 7 a.m. on Nov. 3 for
anyone who chooses not to receive a flu vaccine.
Please contact Employee Health at 2-2618 if you
have any other questions concerning the flu vaccine or
clinic. Thank you for helping to keep each of us healthy
and protect our patients by getting your flu vaccine!
The 2014 Flu Clinic for Wesley Family employees
is planned for Sept. 29 through Oct. 10.
This clinic is for Wesley employees, contract staff,
physicians, residents and volunteers. We also will be
offering flu vaccines at no cost to our Wesley/HCA paid
employees' immediate family members (family members that reside with you in your home). Children must
be at least 3 years old to get their flu shot through us.
Hours are 7:30 a.m. to 5:30 p.m. Monday through
Friday. The clinic will be located in the same spot as
last year – 'A' level of the Medical Arts Tower building.
The process is the same as last year. All Wesley
employees and contract employees (including volunteers) should register online prior to coming to the Flu
Clinic. You can access the registration form on Wesley's
intranet home page. Just click on the 2014-15 Influenza Vaccination Form picture and complete the form.
You do not have to print out a copy of the form
to bring to the clinic. We will pull your registration up
on the computer when we give you your vaccine. By
including your e-mail address on the form, you will
receive an e-mail with your completed flu documentation to keep for your records.
This year's flu vaccine is supplied as a single dose
so it does not contain Thimerosal.
If you receive your flu vaccine elsewhere, we still
need you to complete the online registration form
(choose "I already received the influenza vaccine").
You will need to bring the documentation of your flu
We need your help at the clinic!
It is time for us to find workers for this year's Flu
Vaccine Clinic. We need part-time or PRN RNs
and LPNs to work in our clinic giving flu vaccines.
Clinic hours are from 7:30 a.m. to 5:30 p.m. Monday
through Friday from Sept. 29 to Oct. 3, and Oct. 6-10.
You can sign up for a half day or the full shift.
Please keep in mind that we are unable to pay overtime. If you are considering working with us during
the clinic, please verify with your manager that you
will be available to work outside your own department.
Any hours worked at the flu clinic would be in
addition to your regular schedule in your department. Call Jennifer in Employee Health at 2-2618 to
schedule any shifts you would like to work.
New campaign highlights Wesley EmergencyCare
CARE, continued from page 1
include:
• Spider bite on Second
Street?
• Rash on Rock Road?
• Allergies on Amidon?
The campaign encourages
people to let Wesley know they're
coming by visiting WesleyERCheckin.com and encourages them to download the check-in app.
The campaign also debuts the "Wesley EmergencyCare Network," a phrase that
more accurately captures Wesley's extensive emergency services as a system service line brand.
"It helps create a sense of ownership, pride and buy-in from staff, physicians and
partners affiliated with the Wesley family’s emergency care," Adams said.
The Wesley EmergencyCare Network is more than a building – it is a team that
starts with the EMS provider who stabilizes and transports patients, to the nurses,
physicians and support staff that treat patients at the hospital.
4
PLANNING AHEAD:
Starting in late September,
you’ll see the Wesley EmergencyCare Network message of expertise, proximity
and speed delivered across
a wide range of
marketing tactics, including TV, radio, outdoor,
newspaper, internet and
more.
This and That

Wesley Warriors: Pick up your Komen
goodies in Marketing as of Sept. 22
T
he Komen race is right around
the corner on Sept. 27 and
Wesley Warriors team members can pick up their goodies
beginning Sept. 22.
Stop by Marketing (same office as Wesley Friends) beginning
Monday to grab your race packet,
which will include your Komen
T-shirt and bib, your Wesley Warriors T-shirt, bandana and other information.
If you haven't joined the Wesley Warriors team yet,
there's still time! Cost is $25 and includes the items listed
above. Plus, team members get to wear their Wesley Warriors T-shirt to work on all Fridays in October! Join today:
STORAGE SKILLS: Stericycle staff member Jessica Gibbons,
left, instructs on bio-hazard and waste recyling during the
Aug. 22 training session
Last chance for Education Fair
Mark your calendars for Sept. 23-25, the second of
two mandatory education fairs designed to train
Wesley Family patient care staff (nurses, assistants,
techs, etc.) in low-frequency, high-risk services that
impact quality of care.
The fair will take place in the INTRUST Learning
Center from 7:30-11:30 a.m. and 12:30-4:30 p.m.
http://tinyurl.com/WesleyWarriors
Mail chutes to stay in use
While the USPS no longer picks up mail at the mail
chutes in buildings 1 West, 3 and 4, Wesley Medical Center's very own mail room will continue to check them.
"It just makes it more convenient for people instead of having to walk all the way to Guest Services or
down here to drop off a piece of mail," said mailroom
clerk Chrissy Helzer.
Employees can drop mail into the chutes from any
floors where slots are available by Oct. 1, when Plant
Operations plans to have the new locks installed. The
mailroom will empty the boxes every day by 3:30 p.m.
The push to keep the mail chutes active was important to Wesley Family CFO Matt Leary, who didn't
want to lose a small, but important, employee benefit.
"It is a great employee convenience and I didn't
want that to go away," he said. "It's not a lot of mail,
but for anybody who uses it, it matters."
Did you know...
Got a tough question you'd like to ask your Wesley
Family leadership? Now you can anonymously ask
those burning questions 24-7. Visit the Wesley intranet and click on the Tough Questions link under
Resources. Answers will be posted as quickly as
possible. Visit the site to see answers already posted on several topics. SMT looks forward to hearing
from you!
Special rate for Wesley employees!
Babysitting for Beginners - Sept. 27 9 a.m.-4 p.m.
This class helps prepare youth ages 11-15 to care
for children of all ages. CPR training and lunch included. $36. Call 2-2290 to register.
|A closer look at FAMILY
All for One, One for All
•
We believe in teamwork. We value the participative process and consensus building. It is through
cooperation that our greatest successes will be
delivered. This is what teamwork looks like for the
Wesley Family:
•
•
•
•
We create a positive work environment by
being team players
5
We honor and mutually respect all disciplines of the hospital
We help our coworkers when they are in
need of assistance
We never say, “it’s not my job” or “that’s
not my patient”
We take ownership of issues, concerns and
problems for all customers and patients