STUDENT NUMBER 475307 01 Why don't experienced specialist investigative police interviewers utilise cognitive techniques during significant witness interviews? Mark Oldershaw University of Portsmouth Institute of Criminal Justice Studies October 2012 Dissertation submitted in partial fulfilment for the requirements of the MSc Criminology and Criminal Psychology degree 1 STUDENT NUMBER 475307 01 ` Institute of Criminal Justice Studies MSc Criminology and Criminal Psychology Degree Dissertation submitted as partial requirement for the award of MSc in Criminology and Criminal Psychology. Title: Why don't experienced specialist investigative police interviewers utilise cognitive techniques during significant witness interviews? Submitted by Mark Oldershaw I confirm that, except where indicated through the proper use of citations and references, this is my own original work. I confirm that, subject to final approval by the Board of Examiners of the Institute of Criminal Justice Studies, a copy of this Dissertation may be placed upon the shelves of the library of the University of Portsmouth and/or made available electronically in the Library Dissertation repository and may be circulated as required. Signed Date 18th October 2012 2 STUDENT NUMBER 475307 01 ABSTRACT Why don't experienced specialist investigative police interviewers utilise cognitive techniques during significant witness interviews? The aim of this research was to identify the reasons why cognitive techniques taught during specialist investigative interview training were not being utilised by practitioners in real life interviews. The objective was to find out from the police interviewers themselves why the cognitive techniques that form part of the ECI model are not being used. This was done by interviewing forty specialist investigative interviewers of the Devon and Cornwall Constabulary by way of a semi-structured questionnaire. The research identified a highly significant positive correlation between the interviewers perceptions of effectiveness and their reported frequency of use of each of the techniques. This study discovered that the cognitive interview techniques of change perspective and temporal order were reported to be the least frequently used and were also considered to be the least effective. It is argued that the officers perceptions of ineffectiveness regarding the temporal order and change perspective techniques are a direct cause for their lack of use in significant witness interviews. Several reasons were identified as to why these techniques were considered ineffective. Both techniques were reported to have been found to confuse witnesses during the interview process and officers also stated that once these techniques had failed on one occasion they would be reluctant to try them again. The change perspective technique was reported by officers to be disliked and inadequately trained. Concerns were also raised about this technique obtaining hypothetical information from witnesses, which may be unreliable in court. The TO technique was reported to be too difficult to perform and was also considered dependant on witness capability or intelligence as to whether it would be effective. 3 STUDENT NUMBER 475307 01 ACKNOWLEDGEMENTS It would not have been possible to undertake this piece of work without the assistance, guidance and inspiration of a number of people whom I wish to thank: Dr Becky Milne – my dissertation supervisor. Detective Inspector Gregg Dawe my first line manager. All of the ‘ABE Significant’ interviewer’s of the Devon and Cornwall Constabulary. Most importantly my wife Alice and children Ellie and James, who have had to endure a significant loss of quality family time whilst I have been taking the time out to study for this research. Thanks guys it was hugely appreciated. 4 STUDENT NUMBER 475307 01 TABLE OF CONTENTS Contents Page List of tables 6 Introduction 7 Chapter 1 – Literature Review 9 Chapter 2 – Methodology 26 Chapter 3 – Results 36 Chapter 4 – Discussion 50 Chapter 5 – Conclusion and Recommendations 62 Appendix ‘A’ – Questionnaire 65 Appendix ‘B’ – Excel and SPSS spreadsheets 73 Bibliography 74 5 STUDENT NUMBER 475307 01 LIST OF TABLES Table Title Page Table 1 The Enhanced Cognitive Interview model 19 Table 2 Period of time since participants initial training 39 Table 3 Mean number of interviews undertaken as lead interviewer 40 Table 4 Mean number of interviews undertaken as monitor 41 Table 5 Means table for the participants reported use and their perceived 44 effectiveness of each of the ECI techniques 6 STUDENT NUMBER 475307 01 INTRODUCTION Chapter one identifies the importance of witness evidence in criminal proceedings before describing the history, nature and extent of police interview training in the United Kingdom. It explores the development of both the cognitive and enhanced cognitive interviews together with the research that has examined their effectiveness. It also discusses the research which has looked at the practitioner’s practical application of the various techniques to real life interviews highlighting how some techniques are used more frequently than others. It ends by exposing that the research undertaken to date had failed to examine the reasons as to why some techniques are used less frequently than others. Chapter two details the methodology which has been used in this research. It describes the questionnaire design and the subsequent processes which were undergone in order to perform this research. It also provides information about the sample of officers who were interviewed during this study and explains the ethical considerations made prior to the commencement of this research. Chapter three details the results of this study and begins with the identification of the demographic information of the sample. It also examines the participant’s experience of training and their cognitive interview knowledge. The chapter then identifies the samples reported frequency of use and their feelings of effectiveness of each of the cognitive interview 7 STUDENT NUMBER 475307 01 techniques. In the final section of this chapter the participant’s experience of supervision and feedback is examined. Chapter four contains a discussion concerning the relevance of the results of this study in relation to the real life application of the ECI model to significant witness interviews. Comparisons are made between the results of the current study against the findings of that of previous research. The chapter will also expose a number of reasons from the practitioners themselves as to why the change perspective and change of temporal order techniques are not so frequently used. At the end of this chapter the limitations of this research are examined. Chapter five is the final chapter in this dissertation which contains the conclusions from this research and also proposed recommendations which aim to improve the quality of witness interviewing in the future. 8 STUDENT NUMBER 475307 01 Chapter 1 – Literature Review This chapter begins by highlighting the importance of witness evidence in criminal proceedings before moving on to identify the definition of both an interview and also the legal classification of different categories of witnesses according to United Kingdom (UK) Law. The chapter then identifies the history, nature and extent of police interview training in the UK. The development of both the Cognitive Interview (CI) and Enhanced Cognitive Interview (ECI) are also discussed before critical examination takes place of the research into the effectiveness of the CI/ECI as methods of obtaining eye witness evidence. Finally research which has explored the effects of CI training and also the perceived effectiveness and frequency of use of each of the cognitive techniques is examined. A knowledge gap in this area of research is identified as the reasons as to why certain cognitive techniques are not being used by police interviewers, has not been fully explored. This gap in knowledge forms the basis for the research being undertaken in this dissertation. A police investigation generally seeks to answer two questions, namely what has happened and who was responsible (Dando & Milne, 2009, p147). The answers to these questions in modern criminal investigations can be established by gathering information from a range of different sources. One of the most important sources in identifying a perpetrator of a crime is the information provided by witnesses. The Core Investigative Doctrine produced by the National Centre of Policing Excellence (NCPE) highlights how witness information can direct an investigation from the outset (NCPE, 2005, p85) and the murder investigation manual (NCPE, 2006, p198) states “the success of any homicide investigation depends largely on the 9 STUDENT NUMBER 475307 01 accuracy and detail of the material obtained from witnesses”. Witness evidence is also considered to be of major significance to the criminal justice system (Dando, Wilcock, Milne & Henry, 2009, p713) because comprehensive accounts can determine whether a case is successfully prosecuted (Fyfe & Smith, 2007, p450). Two leading defence counsel themselves contended, “The bedrock of the adversarial process is the evidence of witnesses for the prosecution, not the confession of the accused” (Wolchover & Heaton-Armstrong, 1997, p855). Research has further identified that witness testimony when presented at court is a significant factor that can influence the outcome of proceedings (Geiselman & Fisher, 1986, p26). Therefore, obtaining full and accurate witness accounts is of paramount importance to ensure justice prevails (Memon & Bull, 1991, p291). The term witness is used hereafter to describe both a bystander who has seen a crime occurring and also the victim of a crime themselves. Numerous agencies converse with witnesses, although in the majority of criminal investigations it is the police who gather their information. The term used for this process is an interview which involves communication between the officer and witness to establish an account of the event that was seen or experienced. Each individual involved in the interview process communicates information based on how they define the world and also in relation to their own past encounters of life’s many and varied experiences (Shepherd, 1991, p42). The interviewing of witnesses in criminal investigations is a fundamental function of policing worldwide (Griffiths & Milne, 2005, p167). Traditionally police interviews were recorded by a written statement under section 9 of the Criminal Justice Act 1967 although since the introduction of the Criminal Justice Act 2003 a visual recording of the communication is now sometimes legally required. This is dependent on whether a witness is legally defined as significant, vulnerable or intimidated. 10 STUDENT NUMBER 475307 01 Vulnerable witnesses are defined by section 16 of the Youth Justice and Criminal Evidence Act 1999 (as amended by the Coroners and Justice Act 2009). Under section 16(1) Children under the age of 18 are defined as vulnerable by reason of their age. Section 16(2) also identifies the following three types of witness as vulnerable: Witnesses who have a mental disorder as defined by the Mental Health Act 1983 (as amended by the Mental Health Act 2007). Witnesses significantly impaired in relation to intelligence and social functioning (witnesses who have a learning disability); and Witnesses who have a physical disability. Intimidated witnesses are defined by section 17 of the Youth Justice and Criminal Evidence Act 1999 as those whose quality of evidence is likely to be diminished by reason of fear or distress. These definitions have been defined in the Home Office Publication “Achieving Best Evidence in Criminal Proceedings: Guidance on Interviewing Victims and Witnesses and using Special Measures” (Home Office, 2011). Significant witnesses are defined in the murder investigation manual (NCPE, 2006, p204) as such if they “Have claimed to have witnessed, visually or otherwise, an indictable offence, part of such an offence or events closely connected with it (including any incriminating comments made by the suspected offender either before or after the offence); and/or have a particular relationship to the victim or have a central position in an investigation into an indictable offence”. This definition is rather subjective and serves as a catchall allowing any kind of witness to be included in this category if they are deemed by the Senior Investigating Officer (SIO) to occupy a central 11 STUDENT NUMBER 475307 01 position in the investigation of an indictable offence. This research focuses specifically on the officers of D&CC who have been trained to interview ‘significant witnesses’. During the 1980s there were several high profile miscarriages of justice resulting from false confessions being made by suspects (Snook, Eastwood, Stinson, Tedeschini & House, 2010, p207) which led to the Police and Criminal Evidence Act 1984 being introduced to protect detained persons’ rights. Part of this new legislation introduced the tape recording of suspect interviews to prevent a repetition of these earlier miscarriages of justice. The availability of these recordings led to a significant amount of research into police interviewing. This prolonged period of scrutiny on suspect interviewing, has more recently led to focus falling on the evidence of significant witnesses in criminal proceedings (Griffiths & Milne, 2005, p168). In fact during the 1980s there were more empirical studies made into eyewitness testimony than in any other area (Kapardis, 2003, p22). Investigative interviewing is a highly complex skill which requires appropriate training although prior to the early 1990s police officers received little or no interview training (George, 1991, p5). Instead they relied upon learning from colleagues or supervisors ‘on-thejob’ (Clifford & George, 1996, p231). As a result their interviews were found to be poorly conducted due to ineffective communication on behalf of the officers (Dando & Milne, 2009, p4). Following advice from academics in 1992 a national police training package for interviewing called PEACE was introduced in England and Wales (Gudjonsson, 2007, p470). The introduction of PEACE training was considered to be “a significant step in the evolution of investigative interviewing” (Griffiths, 2008, p5). 12 The package was primarily suspect STUDENT NUMBER 475307 01 focused and provided two methods of obtaining information: conversation management (CM) and the CI (Conway & Holmes, 2008, p32). In 2001 Clarke and Milne (2001, p106) conducted an evaluation of police interviewing in the UK and found that despite the introduction of the PEACE interview training model a poor skill level of interviewing remained. Following their recommendations in 2002 the National Investigative Interview Strategic Steering Group introduced a new five-tier interview strategy. This tiered system was designed to equip officers with appropriate training depending on service length and crime type (Griffiths & Milne, 2005, p167). The tiered system has more recently been linked into the Professionalising Investigation Programme (PIP) which allows police learning, development and also a structured assessment process according to levels of investigative experience (NCPE, 2006a). Officers new to investigative roles start at PIP level one, the more experienced detectives are PIP level two whilst SIO’s and interview advisors are PIP level three. The PIP incorporates a limited amount of training in the CI/ECI into interview training at all levels. The proven effectiveness of the CI/ECI in the academic world has led to its inclusion in all UK police interview training (Kebbell, Milne & Wagstaff, 1999, p102). The current England and Wales police training is called the Initial Police Learning and Development Programme. One week of this training package is dedicated to interviewing and it is delivered to all officers during their two year probationer period in all 43 independent UK police forces. However only two days of this training addresses the interviewing of witnesses. This is clearly not long enough considering that witness evidence is of such high importance to the obtaining of a successful prosecution. 13 STUDENT NUMBER 475307 01 The CI was developed in 1984 by Ronald Fisher and Edward Geiselman, designed to enhance both the quality and quantity of information obtained from witnesses. Several retrieval strategies were identified which were effective in promoting the access of otherwise inaccessible information (Geiselman, Fisher, Firstenberg, Hutton, Sullivan, Avetissian & Prosk, 1984, p74). The CI enhances interviewee memory performance through cognitive based retrieval-enhancement techniques. It utilises what psychologists know about human memory and also knowledge on social interactions including how to best manage communication between an interviewee and interviewer (Memon, 1999, p344). The original CI consisted of four retrieval components namely; (i) mental reinstatement of context (MRC), (ii) report everything (RE), (iii) recall in a variety of temporal orders (TO), and (iv) change perspectives (CP) (Geiselman, Fisher, Cohen, Holland, & Surtes, 1986, p33). These four components were included in the CI model based on earlier studies into memory by Tulving and Thompson (1973, p353) and Bower in 1967 (Gross, 2009, p357). The MRC technique encourages the witness to mentally reinstate the psychological and physical environment at the time of the to-be-remembered (TBR) event in order to trigger retrieval cues. Through a process of mini statements with regular pauses the interviewer recreates the context of the TBR event (Dando & Milne, 2009, p151) helping interviewees to focus and stopping other distractions from hindering memory recall. The beneficial effects of MRC have been well established (Memon, 1999, p344). The RE component allows witnesses to describe all the information they have stored regarding the TBR event. Interviewees are unlikely to be familiar with the interview procedure and will expect the police to have knowledge about the event and as a result may 14 STUDENT NUMBER 475307 01 withhold important information (Griffiths & Milne, 2009, p8). By reporting everything, more information is available and composite pieces of information can be of great investigative value (Dando & Milne, 2009, p154). Partial or apparently insignificant information may also serve as a cue to other previously inaccessible memory codes. This component is also important to a successful interview process as from an early age people learn to interact with each other according to social rules. One such rule known as the ‘maxim of quantity’ is where it is considered rude to dominate a conversation by doing the majority of the talking. In order to break this communication rule the RE instruction lets the interviewee know it is acceptable to be doing all the talking (Griffiths & Milne, 2009, p8). For these reasons the RE component was included in the CI. The TO component is based on the theoretical assumption that memory retrieval can be influenced by prior knowledge and the application of schemas and scripts (Dando & Milne, 2009, p154). Bartlett’s 1932 (cited in Gross, 2009, p228) theory of reconstructive memory contended knowledge was stored in memory as a set of schemas. A chronological witness’s account allows the use of schemas and scripts from previous knowledge to assist in formulating an account. Through encouragement to recall the TBR event in different sequences the use of scripts to recall information is reduced. By recalling events in reverse order the witness is forced to examine their actual memory looking for benchmarks (Geiselman & Fisher, 1986, p28). This method causes the interviewee to examine memory in a different way resulting in additional information being reported. The CP technique aims to access memory codes that other methods failed to reach. In this approach the interviewee is asked to recall the TBR event from the perspective of another 15 STUDENT NUMBER 475307 01 person who was present (Milne & Bull, 1999, p37). A study by Anderson and Pichert in 1978 (cited in Milne & Bull, 1999, p37) led to the inclusion of this technique. In this study participants were asked to read a narrative about two boys who visited a house whilst truanting from school. The narrative contained a lot of descriptive information about the house such as the location of burglar alarms and rising damp as examples. The sample were then split in two and were asked to supply as much information as they could about the house from either the perspective of a house buyer or burglar. Once the participants had written down as much information as they could remember about the narrative they were told to shift perspectives. More detail was found to be forthcoming once the group had shifted perspectives. This changing of perspectives afforded participants to remember more information and was therefore included in the CI model as a method to assist with memory recall. Despite this technique serving as a useful tool in obtaining more information there has been some concern regarding its use as it may confuse witnesses or cause them to speculate (Griffiths & Milne, 2009, p10). Geiselman et al (1984, p79) conducted the first evaluation of the CI and found an 84% accuracy rate. Another laboratory study by Brock, Fisher and Cutler (1999, p29) found that the CI elicited approximately 70% more correct facts compared to a standard police interview and at equivalent accuracy rates both five minutes and 2 weeks after viewing a recording of a traffic accident. Several other similar studies have corroborated the CI’s usefulness regardless of delay (Fisher, 2010, p34). Centofanti and Reece (2006, p678) discovered the CI increased correct recall by 35% over a standard interview without an accompanying increase in errors or confabulations. These findings have all been consistently corroborated by numerous other studies (Dando & Milne, 2009, p12). Kohnken, Milne, Memom and Bull (1999, p19) conducted a meta-analysis of 42 laboratory tests concerning the CI to see its effects on correct 16 STUDENT NUMBER 475307 01 and incorrect recall concluding 41% more correct information was recalled using the CI compared to a standard interview. These findings have more recently been expanded upon by Memon, Meissner and Fraser (2010, p2) who conducted a new meta-analysis including the older research in company with twenty more recent papers. Their study again replicated the earlier findings of a large and significant increase in correct details with only a small increase of errors. One criticism of a majority of the earlier research into the CI was that it was conducted in an artificial context in laboratories using psychology students as interviewers and witnesses (Memon, Bull & Smith, 1995, p57). This laboratory based research can however never fully replicate real life experiences of lengthy and traumatic events (Griffiths & Milne, 2009, p26). These factors can include the effect of violence, alcohol, drugs or stress at the time of encoding information (Kapardis, 2003, p53). Earlier studies into the effectiveness of the CI also failed to examine how competent interviewers were in their understanding of the cognitive techniques (Memon & Bull, 1991, p292) and neglected to specify the amount and quality of training provision (Memon & Higham, 1999, p190). These studies also relied on questionnaires to the neglect of interviewer-interviewee interaction. Despite such shortcomings research has consistently shown that the CI produces significantly more information during recall without compromising its quality and as a result the CI has been described as “one of the most exciting developments in the investigation of eyewitness memory” (Memon & Higham, 1999, p192). After acknowledging the downfalls of laboratory based studies Fisher, Geiselman and Raymond (1987, p177) turned their attention to real-life, examining eleven tape recorded 17 STUDENT NUMBER 475307 01 police interviews undertaken by eight experienced detectives. They identified that police interviews lacked structure and officers used poor questioning techniques, frequently interrupted witnesses, and displayed a general lack of communication skills. These findings were corroborated by Fisher, Geiselman, Raymond, Jurkevich, and Warhaftig (1987, p291) who also found the style of police questioning to be poor with a direct affect on the level and quality of information recalled. They proposed that interviewer behaviour could potentially seriously hinder the recall of information. These findings meant the efficacy of the CI was likely to be compromised also creating the possibility that valuable information would be lost (Milne & Bull, 1999, p3). Fisher, Geiselman and Raymond (1987, p184) therefore made several recommendations to improve police interview techniques based on the principles of the social psychology of communication. As a result the ECI was developed in order to adapt the original CI to incorporate these changes with a conversational element added to the four original components (Dando & Milne, 2009, p14). Several aspects of key communication skills were added to the model addressing many of the problems identified during the analysis of real police officers interviews (Memon, Bull & Smith, 1995, p55). The ECI consists of nine phases which are a combination of effective communication skills and cognitive tools that can be used to assist with memory retrieval (Griffiths & Milne, 2009, p12). The nine phases of the ECI are displayed in the table overleaf: 18 STUDENT NUMBER 475307 01 Table 1 – The Enhanced Cognitive Interview model Phase 1 Phase 2 Phase 3 Phase 4 Greet and personalise Establish rapport Introduction Focused retrieval Explain the aims of the Concentrate hard interview Report Everything Transfer control Context reinstatement Open ended question Initiate a free report Allow pauses without interruption Appropriate non verbal communication Report everything Interviewee compatible questions Questioning Use of don’t know or understand is ok Open and appropriate closed questions Phase 5 Change the temporal order Varied and extensive retrieval Change perspectives Focus on all senses Phase 6 Important Questions Phase 7 Summary Clarification, addition and amendment Phase 8 Closure Return to rapport Explain future processes Provide contact details Phase 9 Evaluation Investigative Following advice from interview advisor or monitor (Adapted from Milne, 2004, p2) As can be seen from these nine phases the interview model is structured in such a way as to put the witness at ease, ensure effective communication and maximise the number of memory recall attempts during the interview process. 19 STUDENT NUMBER 475307 01 The first empirical investigation into the effectiveness of the ECI revealed that the technique elicited 45% more correct items of information compared to the original CI with no difference in the amount of erroneous recall (Fisher, Geiselman, Raymond, Jurkevich & Warhaftig, 1987, p294). Fisher, Geiselman and Amador (1989, p722) discovered that 47% more information was obtained by officers employing the ECI technique. A large amount of research has now demonstrated that the CI/ECI is a reliable interviewing technique across various populations (Milne & Bull, 2002, p743) including children (Milne & Bull, 2003, p21) (Akehurst, Milne & Kohnken, 2003, p97), children and adults with or without learning difficulties (Milne, 1997, p364) and the older adult (Wright & Holliday, 2005, p211). These advantages in enhancing the quantity and quality of witness information have been established in research conducted in the UK, USA, Canada as well as a number of European countries (Dando & Milne, 2009, p165). Some studies have however reported a slight increase in the amount of incorrect information recalled when using the CI (Dando, Wilcock & Milne, 2008, p60) and also unreported information is ignored in terms of both amount and nature as this information is unavailable to researchers (Memon & Higham, 1999, p186). Despite such criticism the ECI is now the method globally acknowledged as the most appropriate tool for obtaining witness evidence. All police forces in England and Wales now incorporate the ECI into interview training with many utilising psychologists to deliver the theory (Kebbell, Milne & Wagstaff, 1999, p102). More recent research into the CI/ECI has started to focus on determining the efficacy of particular techniques of the CI rather than the efficacy of the CI as a whole (Memon & Higham, 1999, p184). Several studies have identified an entire lack of use of the CI components or that some parts of the CI are used more frequently and effectively than others (Dando & Milne, 2009, p168). 20 STUDENT NUMBER 475307 01 Clifford and George (1996, p231) examined the nature of police interviewers behaviour and the amount of information obtained following three different types of investigative interview training. Their control group were not trained at all whilst the other groups were trained in either, the CI, CM or both models. They discovered that the interview behaviour of the CI only trained officers changed much more than any of the other groups between pre and post training phases. One positive outcome of the CI training was that experienced detectives were more likely to ask for uninterrupted free recall. Clifford and George (1996) had however anticipated the use of cognitive techniques would have increased with the CI trained group although they discovered reluctance by the interviewers to utilise each of the techniques equally. The CP and TO technique were seldom used irrespective of the type of interviewer or type of incident that had been witnessed (Clifford & George, 1996, p237). Similarly the CI and CM trained grouped failed to use TO and only one participant used the CP technique (Clifford & George, 1996, p238). They concluded that the CP technique may be perceived as a difficult manoeuvre and the TO technique was restrictive to particular scenarios or sequence of events (Clifford & George, 1996, p244). This study however only had a small sample and it also failed to include many of the social components of the CI (Kebbell, Milne & Wagstaff, 1999, p103). Kebbell, Milne and Wagstaff (1999, p101) interviewed 96 officers trained in the CI by use of a questionnaire and identified a consensus by those officers that some of the techniques were used more often than others and were perceived to be more effective. Rated as most effective and more frequently used were rapport, RE, focused retrieval, witness compatible questioning and MRC. Rated as less useful and less frequently used were transfer control, CP and TO. This was found to be the case despite the majority of respondents in their study believing that the CI elicited more correct information from witnesses than a standard interview (Kebbell, 21 STUDENT NUMBER 475307 01 Milne & Wagstaff, 1999, p109). They proposed that the less useful and frequently used techniques were more difficult to communicate to witnesses and also witnesses might find them confusing to use. Clarke and Milne (2001, p108) examined 75 UK real-life witness interviews and found no evidence at all of the CI procedure having been used in 83% of cases. Other UK research by Dando, Wilcock and Milne (2009, p679) studied 48 inexperienced police officers interviews and found that within a short time of their initial PEACE interview training that not even one officer applied or even attempted to apply the CI in its entirety. They also discovered some of the cognitive techniques were used significantly more frequently than others. The Tier 1 training did not however include the CP or TO technique so their research did not cover this. Dando, Wilcock and Milne (2008, p59) interviewed 221 inexperienced police officers regarding their perceived witness interviewing practices. They discovered some officers reported that they used some of the PEACE CI techniques more frequently than others and also perceived some techniques to be more effective than others. Reported as the most frequently used techniques were establish rapport, uninterrupted account, explain the interview process and RE. The techniques least used were recall in a variety of TO and CP which most subjects reported never or rarely using. To date only a limited amount of research has examined the effects of CI interview training on actual interviewer behaviour. Memon and Higham (1999, p191) proposed that the effects of training are complex and can depend on a number of factors including duration, quality, 22 STUDENT NUMBER 475307 01 background of the interviewers and also attitudes towards training. Memon, Bull and Smith (1995, p53) examined the effect of CI training on 38 experienced police officers and found the training to have little impact on the interviewing style of officers as the CI techniques were not appropriately used and did not produce any significant increases in information elicited from witnesses. The techniques of MRC, CP and free recall were only made moderately clear by officers and were not always appropriately used (Memon, Bull & Smith, 1995, p63). It seemed the interviewers had difficulty in explaining what was required to witnesses and did not make full use of the CI techniques available to them. Memon, Bull and Smith (1995, p64) argued such a finding questions the ecological validity of the previous laboratory based studies of the CI/ECI. They also proposed, that without sufficient training and motivation to use the techniques appropriately the CI would not be effective (Memon, Bull & Smith, 1995, p66). Their study did however only use a limited detail training phase of four hours duration. Why then after the plethora of research identifying such positive outcomes regarding the CI/ECI aren’t police investigative interviewers using them to their full capability? It seems various complex and interlinked factors are associated with the practical application of the CI procedure. Fisher, Geiselman and Amador (1989, p726) noted the CI makes extensive demands on the interviewer. Dando, Wilcock and Milne (2008, p68) identified inexperienced investigators found it difficult and cumbersome for use with volume crime interviews also identifying that participating officers felt under pressure, inadequately trained and ill equipped to conduct a PEACE CI. Research by Kebbell, Milne and Wagstaff (1999, p103) identified front line officers felt they did not have the time to conduct a full CI. A finding confirmed by Dando, Wilcock and Milne (2009, p22) who highlighted that the CI takes a long time to conduct and police officers experience considerable time constraints whilst on duty. Other 23 STUDENT NUMBER 475307 01 factors which have been identified as affecting the practical application of a CI include officer’s workloads and minimal supervision (Dando, Wilcock & Milne, 2008, p62). Dando, Wilcock and Milne (2009, p679) proposed either the CI procedure taught to novice police officers is either too complex or the training they received was insufficient to equip them with the necessary skills to effectively apply the procedure. A conclusion which could therefore be drawn from the actual application of the CI is that officers appear un-convinced about its real world applicability in its full form (Griffiths & Milne, 2009, p23). Only a scarce amount of research has examined the implications of training for specialist or advanced investigative interviewers. Griffiths (2008, p5) conducted the first evaluation of an advanced tier three interview programme for 35 experienced detectives who received three days ECI training in addition to a 3 week ‘suspect’ interview course. Griffiths examined interviews with witnesses for major crimes discovering that despite the ECI training the officers did not make full use of the CI techniques and some techniques were frequently omitted. He discovered that rapport building, summarising, CP and TO were all poorly performed or even missing in their entirety from the interviews he assessed. This situation is not unique to the UK as cognitive techniques taught in training have also been found to be missing from interviews conducted by the Canadian police (Snook & Keating, 2010, p160) (Wright & Alison, 2004, p137). Griffiths (2008, p171) suggests that one explanation for these omissions may be that officers were electing not to use areas of the model they perceived to be less effective. He concluded that “rather than a deliberate use of certain mnemonics through a conscious decision the evidence suggests the advanced interviewers lack skill in this area even after specialist training” (Griffiths, 2008, p172). However his results could be attributable to the short period of only three days training. 24 STUDENT NUMBER 475307 01 More recent research by Gartrell (2011, p38) has studied the transference of interview skills training into the workplace through the examination of 40 real life interviews from live investigations’ in Devon and Cornwall. His study looked at the interviewing practices of ‘ABE Significant’ interviewers who had undergone a five day witness interviewing training course. He discovered the overall interview quality of these advanced investigative interviewers was below PIP Level 1 PEACE standard and also that the trained cognitive techniques remained essentially unused, a finding which corroborates the earlier research. Gartrell’s study also identified both a lack of demonstration and a lack of understanding of the cognitive techniques used during significant witness interviews. His research did not however examine the reasons why the cogntive techniques were ommitted from use. This literature review has identified from numerous academic studies, that cognitive techniques are not being transferred from interview training into practice during real life interviews (Dando & Milne, 2009, p168). The previous research undertaken to date however has not been consistent as to which of the ECI techniques are viewed as the most effective by investigative interviewers (Griffiths, 2008, p172) and has also failed to identify why certain techniques of the ECI are used less frequently than others. This research project therefore aimed to examine why, certain techniques of the CI aren’t being used by a sample of experienced PIP level two detectives whose interviews had already been found by Gartrell (2011) to be lacking in the use of the CI techniques taught during training. The research has explored whether the officers had understood the component parts of the ECI and also identified from the participants themselves the reasons behind why the techniques are not being used. The findings of this research are important as they begin to fill the knowledge gap in this area and can also be used to adapt future interview training to ensure a better use of cognitive techniques in the future promoting more reliable significant witness information. 25 STUDENT NUMBER 475307 01 CHAPTER 2 - METHODOLOGY Aims As detailed in the first chapter the literature review identified a significant amount of research which shows that various cognitive techniques are not being used by practitioners of investigative interviewing. Despite such findings the reasons as to why specialist investigative interviewers failed to use certain cognitive techniques has not been fully explored. As a result this research aimed to explore specialist investigative interviewers understanding of the nine phases of the ECI and identify from the practioners themselves why certain cognitive techniques were not being used in significant witness interviews. Research Strategy An inductive research strategy was undertaken to explore why specialist investigative interviewers were not using the cognitive techniques taught during training. This research design was chosen as it is more flexible than deductive research (Perri & Bellamy, 2012, p77) and also allowed the researcher to probe for detailed information regarding the samples’ reluctance to use certain cognitive techniques. The collection of this kind of primary research data can take place using one of three methods namely (i) questionnaires, (ii) interviews or (iii) observations. Careful consideration was given to the administration of the data gathering phase of the research. Self administered interviews were avoided as they receive a low response rate and any questions that appear ambiguous or are misunderstood lead to the provision of false data by participants (Allison, O’Sullivan, Owen, Rice, Rothwell & Saunders, 1996, p48). Instead semi-structured face to face interviews using a questionnaire 26 STUDENT NUMBER 475307 01 were chosen as this was the most likely method of obtaining current, detailed and accurate information from the investigative interviewers. This method also allowed the researcher to seek clarification on any points directly from the subjects (Allison, O’Sullivan, Owen, Rice, Rothwell & Saunders, 1996, p25). Procedure In order to gain authorisation for interviewing Devon and Cornwall Constabulary (D&CC) police officers an e-mail was sent to the Superintendant who was the organisational lead on investigative interviewing. His approval was granted on the condition that the information obtained during the research could be used to improve the quality of investigative interviewing within the researchers organisation, through the identification of best practice and also modification of future training. Following authorisation for the study an internal email explaining the purpose of the research and also asking for participatory consent was sent out to a target sample of 40 participants. Initially the researcher received a low response rate to the e-mail so follow up phone calls and e-mails were made eventually resulting in a more satisfactory response level. All participants were required to e-mail the researcher with their full informed consent to participate in the study. The sample were not offered any form of payment for their assistance with the research and the time during which they were interviewed formed part of their normal working day. The sample size (N=40) was chosen to ensure an appropriate quantity of responses could be obtained and analysed from a significant representative proportion (75%) of those employed to undertake significant witness interviews in the force area studied (N=53). A sample size of this magnitude was considered to be beneficial as it increases the generisability of the results 27 STUDENT NUMBER 475307 01 obtained during the study (Allison, O’Sullivan, Owen, Rice, Rothwell & Saunders, 1996, p53). The sample selection was not random and consisted of a 20/20 split of male to female participants. Half of the participants (n=20) were also chosen as they had formed part of Gartrell’s (2011) sample group of specialist investigative interviewers whose significant witness interviews had already been identified as demonstrating inadequate use and understanding of the cognitive techniques. This was a deliberate decision made to ensure that at least half of the sample had already been found to not be using all the cognitive techniques during their significant witness interviews. Ethics Numerous ethical issues were considered prior to the commencement of this study despite the fact that none of the participants were ever going to be subject to any form of harm. All of the participants were suitably briefed regarding the purpose of the research and were also made aware they could withdraw at any point. The anonymity of the interviews assessed by Gartrell (2011) meant the researcher conducting this research would not be aware of the level to which each individual interview was scored thus reducing the risk of role conflict. All data obtained from participants was held securely on a professional organisations computer network in accordance with the policing area's internal policies regarding the storage of confidential data. During the process of the results analysis all data obtained had identifying features removed to ensure confidentiality for participants. Only a limited amount of personal data was obtained from the sample during the data collection process which further guaranteed anonymity for them. The author of this research project alone was the sole collector of the initial data further reducing the possibility of any issues regarding participant’s anonymity. The research costs for this project were kept to a minimum as the 28 STUDENT NUMBER 475307 01 researcher conducted the interviews within his own workplace with the D&CC incurring all costs in relation to transport when undertaking the interviews. Materials A questionnaire was devised (see appendix A) which allowed critical examination of specialist investigative interviewers understanding of the nine phases of the ECI and also exploration as to why the cognitive techniques therein were not being used in real life significant witness interviews. A semi-structured questionnaire was chosen as it provides structure to the interview and allows the interview to flow smoothly and in an orderly manner. This method likewise assists with the recording and documentation of data in a standard format which aids the processing of data (Hague, 1993, p12). This design was also chosen as it allows flexibility and increased ability to probe participants in order to identify the reasons behind certain answers allowing a more detailed, accurate and full understanding of the information given by each participant (Hague, 1993, p12). It also afforded the participants the freedom to explore the meaning of questions and ensure that any misunderstandings could immediately be checked (Allison, O’Sullivan, Owen, Rice, Rothwell & Saunders, 1996, p108). Descriptive research of this nature also allowed the researcher to seek clarification on any points directly from the subjects (Allison, O’Sullivan, Owen, Rice, Rothwell & Saunders, 1996, p25). Although this method was time consuming it was favoured as it was the most likely method to ensure a detailed understanding from the participants as to their choice of use of one ECI technique over another and also allowed detailed exploration of their understanding of the ECI model (Bell, 2007, p157). 29 STUDENT NUMBER 475307 01 The questionnaire included a mixture of one hundred and two open and closed questions. The use of open questions was chosen as it allowed the gathering of ‘rich detail’ qualitative information and also placed no restriction on the amount of detail in any given response (Lowe, 2007, p79). Closed questions were also asked in order to establish quantitative data which would allow later statistical analysis. The obtaining of information utilising this method can however be fallible due to interviewer error whereby the researcher may read questions incorrectly or record data incorrectly (Willis, 2005, p14). Another disadvantage of this method is that the data gathering can be time consuming (Allison, O’Sullivan, Owen, Rice, Rothwell & Saunders, 1996, p48). A draft questionnaire was sent to the dissertation supervisor and a number of amendments were made before a pilot of the questionnaire was undertaken. Piloting a questionnaire is deemed beneficial as any ambiguity or questions requiring clarity can be identified and changed (Allison, O’Sullivan, Owen, Rice, Rothwell & Saunders, 1996, p95). The pilot was undertaken with a participant who is a fellow student at the University of Portsmouth who holds a similar interest in the academic study of the ECI. The feedback was positive and only a few minor changes were made to the questionnaire before the data gathering process began. The questionnaire was stored on a laptop computer and was designed in such a way that there was no limit to the responses given. It was divided into five sections: Demographic information: In this section participants were asked for their age, gender, ethnicity, rank, length of service, current role and educational achievements. 30 STUDENT NUMBER 475307 01 Cognitive Interview Training: This section explored participants experience of ECI training and identified when people had been trained, how they rated the training, how the training could be improved and how confident they felt after the training had been completed. Experience as a cognitive interviewer: This section was designed to identify the number of interviews undertaken by the participants together with their experiences of using the ECI with witnesses identifying other factors that affect the interviewing process. It also looked at deployment to interviews and whether participants ever felt rushed to complete the ECI process. Current Cognitive Interview Knowledge: In this section the participants were asked to name the four primary CI techniques and then explain their understanding of each of the techniques. Then a number of questions were asked regarding the frequency of use and perceived effectiveness of each of the techniques that form the ECI model. The participants were invited to respond their answers by indicating on a five point Likert scale their own self reported use of each of the techniques on a scale of 5 to 1. A ‘5’ rating showed a participant to always try a technique, 4 often, 3 occasionally, 2 rarely with 1 indicative of never using the technique. After the frequency of use in respect of each of the ECI phase’s participants were then asked using a similar scale how effective they felt each technique was with 5 indicating highly effective, 4 very, 3 quite, 2 not very, to 1 indicating not at all effective. Such scaled response categories are advantageous because they allow the participant to make reliable judgement on the scale (Hibberd & Bennett, 1990, p81). It was this section that had been designed to ensure a full understanding as to why techniques were not being used. Supervision and Feedback: In the final section several questions explored participant’s experience of supervision and feedback with regard to their use of the ECI. 31 STUDENT NUMBER 475307 01 Some of the questions which were included as part of the questionnaire were there on the basis they would assist the researcher with the delivery of future training in the application of the ECI within his own organisation. These questions have not formed part of this dissertation. Once the questionnaire design had been finalised the researcher began travelling across the D&CC to interview participants. Initially the administration of the questionnaire was done in the form of face to face interviews. However due to the time involved and the economic cost of travelling long distances to interview participants in this manner after 30 interviews had been completed it was decided the last 10 should take place over the phone. The interviews lasted between thirty and forty-five minutes each in duration. Participants D&CC currently has 3176 police officers and only 53 (2%) of these officers are currently trained in obtaining evidence from significant witnesses using the ECI. This 2% of ECI trained officer’s are spread across a vast geographical area covering the counties of both Devon and Cornwall. They also work in a wide range of departments including local investigation, major crime investigation, child abuse investigation, traffic, armed response, financial investigation, uniformed response, rape investigation and the Coroner’s office. The sample selection for this research was not random and participants were selected from a range of different locations and a number of different departments. This was done in order to ensure an accurate reflection of information from the sample without bias towards any particular area or department. At the time of the interviews the participants all held the skill title ‘ABE 32 STUDENT NUMBER 475307 01 Significant’ and were the officers who D&CC would rely on to obtain eye witness evidence from ‘significant witnesses’ to any major crimes committed within its boundaries. The samples’ interview experience included obtaining evidence from eye witnesses who had witnessed some of the most serious of incidents including terrorism, murder, rape, fatal accidents and armed robberies. The interview process is conducted in one of two ways by the D&CC. They mainly take place in one of ten interview suites located across the geographical force area. The suites are situated away from main police buildings and are furnished to make victims and witnesses feel relaxed in order to assist with rapport building. Next door to the actual interview room is a room with the monitoring equipment where a second ‘ABE Significant’ officer will monitor the interview process. The monitoring room is equipped with Home Office approved recording equipment. Some circumstances dictate that remote monitoring equipment is used so that interviews can take place at a witness’s home address, hospital or any other appropriate destination. It is the responsibility of the interviewing team to choose the most appropriate location in order to obtain the best possibly quality of evidence from a witness. The interviewing of practitioners was the only feasable way to answer the research question and also served to increase the fundamental ecological validty of this research. The specialist investigative interviewers in this study had all undertaken a one week Tier 2 PEACE interviewing skills training course and also a one week ECI training course. On the first day of the latter course legislation, policy and procedure was covered. Then two full days were dedicated to memory theory and the ECI model of investigative interviewing. Over the final two days of training practical application of the interview model was attempted by students 33 STUDENT NUMBER 475307 01 with stooge witnesses who had witnessed a staged incident. Immediately following this mock interview process, students underwent peer assessment and received feedback from the interviewees themselves. The student’s interviews were then also assessed by the course trainer who is a Tier 5 interview advisor. Once the interviews had been formerly assessed and were considered to be at a suitable level of ability the students were accredited with the skill title ‘ABE Significant’ thus making them available to SIO’s for significant witness interviews. No formal assessment of student’s knowledge occurred at the end of the course and to date no student has failed to be accredited following the course. The selection process for applicants to attend the course was role specific and required a departmental recommendation to cover a skills gap within a given area. The majority of those selected for training would have demonstrated the necessary interviewing attributes within their roles and would have been put forward for ECI training by their first line supervisors. The researcher underwent this training course in 2004 and has interviewed approximately fifty witnesses using this model since that time. The courses commenced in 2000 and since this time a total of 144 officers have been trained in the application of the ECI to real life interviews. This number of trained officers has reduced to the current number of 53 following retirement, promotion and a change of roles leading to a decline in the numbers of officers accredited with the skill. The officers who deliver the training are Tier 3 interviewers and Tier 5 interview advisors who hold current teaching qualifications. To maintain the skill title ‘ABE Significant’ officers are required to attend a yearly one day update training session. The training session involves a refreshment of knowledge around the ECI model and serves to allow the discussion of issues surrounding its practical application. 34 STUDENT NUMBER 475307 01 D&CC policy dictates interviewers are also required to undertake a minimum of at least one interview as monitor and one as lead interviewer each year to maintain the skill title. In reality the skill title is maintained even if officers are not undertaking this minimum requirement of interviews provided they can justify why they have not used the skill within the given time period. Scoring, Coding and Analysis All data obtained during this research was saved on the researchers own personal laptop and a back up copy of all data was also saved on a D&CC computer hard drive. In accordance with the British Society of Criminology code of ethics towards participants (British Society of Criminology, 2011) completed questionnaires were anonymised with each document being attributed a random number of 1-40. Once sanitized the data provided by participants was then transfered onto an Excel spreadsheet and also Version 20 SPSS to allow analysis of the data. The Excel spreadsheet also contains the original questions from the questionnaire in order to assist the reader. An electronic copy of both of these files is attached on a disc at appendix B. The data obtained in response to the questionnaires was both quantative and qualative in nature. The quantative data was transferred directly onto the spreadsheets whilst the qualitative data was coded in order to assist with the analysis of the results. Details of the coding used is also displayed on both of the attached spreadsheet files. The participants were asked for information on a Likert scale about their reported frequency of use of the various cognitive techniques and also how effective they believed each of the techniques to be. The answers to these questions allowed analysis of the results utilising Pearson r to establish if the two were correlated. The next chapter details the results obtained during this study following the analysis which has been undertaken on the raw data. 35 STUDENT NUMBER 475307 01 CHAPTER 3 - RESULTS This chapter reports on the findings of this research firstly by identifying the demographic details of the sample. Then the participant’s experience of ECI training is explored before information is provided about their practical experience of undertaking real life ECI’s. Following on from this factors that affect both interviewer and interviewee performance during the interview process are highlighted. The samples knowledge and understanding of the nine phases of the ECI model is then examined together with the interviewers reported use and their perceived effectiveness of each of the ECI techniques. In the final section of this chapter the level of supervision and assessment that officers in the D&CC receive is identified. Demographic information In this section of the questionnaire participants were asked questions regarding their age, gender, ethnicity, rank, length of service, length within current role, other relevant police interview training and educational achievements. The interviewed sample (N =40) consisted of twenty male and twenty female participants all of whom self-defined themselves as of White European ethnicity. The mean age of participants was 44.63 years (SD 6.04) with a range of between 34 and 57 years. Eight of the participants were uniformed police officers, twenty-six were detective constables and six were supervisors of the rank of Sergeant. The participants worked in the following roles for the D&CC: Major Crime Investigation (n=17); Child Abuse Investigation (n=5); Uniform, Armed Response or Traffic Constables (n=10); 36 STUDENT NUMBER 475307 01 Financial Investigation (n=1); Local Criminal Investigation Department (n=5); Crime Training (n=1) and the Coroner’s Office (n=1). The participants had served in their current role on average 5.22 years (SD 4.02) with a range of between 3 months and 18 years. The mean length of service was 20.68 years (SD 6.24) with a range from 10 to 40 years. With regards to education 11 participants held degree level qualifications, 4 held a diploma or equivalent qualification, 13 held A-levels with the remaining 12 holding GCSE or O-Level equivalents. Other relevant interview training undertaken by the sample shows that 28 were also ‘ABE vulnerable’ trained, 14 were ‘ABE child’ trained, 14 were ‘Advanced Suspect Interview’ trained and one participant was trained as a Tier 5 interview advisor. The ‘ABE vulnerable’ trained officers are trained to deal with witnesses who are defined vulnerable by section 16(2) of the Youth Justice and Criminal Evidence Act 1999 (as amended by the Coroners and Justice Act 2009). The ‘ABE Child’ trained officers have been trained to interview young persons under the age of 18 years in accordance with section 16(1) of the Youth Justice and Criminal Evidence Act 1999 (as amended by the Coroners and Justice Act 2009). The ‘Advanced Suspect Interview’ training is a three week course which prepares officer’s to interview for the most complex or serious of crimes such as murder. A ‘Tier 5 Interview Advisor’ is a supervisory officer who has been trained to oversee the interviewing practices during serious investigations. What did participants think about their cognitive interview training? This section of the questionnaire explored participant’s experience of CI training and identified when people had been trained, how they rated the training, and also how confident 37 STUDENT NUMBER 475307 01 they felt to undertake an ECI after the training. Participants were asked how they rated the training course utilising a Likert scale with 5 representing excellent, 4 representing good, 3 representing average, 2 representing below average and 1 representing poor. This identified that half (n=20) of the participants rated the training as excellent with a further 19 rating it as good. The training was reported to be appropriate in length by 34 (85%) participants and 39 (97.5%) claimed they had fully understood the course content. A Likert scale was again used to establish participants feelings of competence to undertake ECI’s after training with 5 representing fully, 4 representing fairly, 3 representing indifferent, 2 representing not so and 1 representing not at all. This showed 12 (30%) participants felt fully competent with a further 17 (42.5%) feeling fairly confident to lead interviews after the training. Only one person who did not want to attend the training course in the first instance reported they were not at all well equipped or competent to conduct interviews. When asked how an improvement in confidence to undertake CI could be made, 18 (45%) reported their confidence would increase after practical experience with 7 (17.5%) stating they had felt confident straight after the training based on their previous ABE visually recorded interview experience. With regards to the yearly update training offered by D&CC only 22 (55%) participants felt they had received regular and meaningful training. All bar one participant (n=39) felt the update training would improve performance. Table 2 shows the participant’s period of time since initial ECI training and reveals that 36 (90%) of the participants had been trained at least four years prior to this study and 17 (42.5%) participants had been trained at least eight years prior to this research. Only 5 (12.5%) participants had been trained over ten years ago. 38 STUDENT NUMBER 475307 01 Table 2 showing period of time since initial training Time since training (years) Participants M SD Over 10 5 11.00 NaN Between 8 and 10 12 8.76 0.86 Between 4 and 7 19 5.49 0.90 Under 4 4 2.25 0.50 The mean period of time since training was 6.83 years (SD 2.65). When asked if participants had been allowed the opportunity to conduct enough ECI’s to maintain skill and motivational levels, 22 (55%) reported they had not, expressing a desire to undertake more interviews. A further 7 (17.5%) members of the sample believed that the D&CC should have less people trained to allow more opportunity for undertaking interviews. Three officers reported that candidates for the training should not have been forced onto the course. What information did the sample provide about their experience as cognitive interviewers? This section was designed to identify the experience of the sample gauged by the number of interviews they had undertaken. It looked at the deployment of officers to interviews and explored whether participants ever felt rushed to complete the ECI process. It also examined their experiences of using the ECI with witnesses identifying other factors that affected the interviewing process. The use of some of the cognitive techniques, although not specific as to which, were reported by 26 (65%) participants as being used in all other areas of investigative interviewing including written witness statements, visually recorded ABE interviews, as well 39 STUDENT NUMBER 475307 01 as suspect interviews. When participants were asked for the total number of times they had ever performed the role of lead interviewer in ECI’s a mean of 13.5 (SD 11.11) was identified with a range of between 2 and 50. Table 3 shows that half of the sample had only undertaken ten or less interviews as lead interviewer since they had been trained. The mean number of interviews for these 20 participants was 5.85 (SD 2.78). A further 13 participants had completed between 11 and 20 interviews since their initial training. Only 7 (17.5%) participants reported undertaking more than 21 interviews since they had been trained. Table 3 showing mean number of interviews undertaken as lead interviewer Number of interviews Participants M SD 2 – 10 20 5.85 2.78 11 – 20 13 14.62 3.04 21-30 4 26.5 3.11 31-40 1 32 NaN 41-50 2 47.5 3.54 The mean period of time elapsed since participants had last undertaken an ECI as lead interviewer was 12.6 months (SD 10.7) with 17 (42.5%) officers reporting their last interview had been more than 12 months ago. Two participants reported not having undertaken any interviews during the previous 3 years. Only eight participants reported having undertaken 3 or 4 interviews during the preceding 12 months. Not even one member of the sample had undertaken more than four interviews during the previous twelve months. Not surprisingly when participants were asked whether they had had enough opportunity to conduct interviews to maintain a good skill and motivational level only 18 (45%) believed they had. 40 STUDENT NUMBER 475307 01 When participants were asked the total number of times they had performed the role of monitor in ECI’s a mean of 11.32 (SD 10.49) interviews was identified with a range of between 0 and 50. All participants believed the monitor’s role to be crucial to the success of a good interview and they also all had a very good understanding of their responsibilities when undertaking this role. Every single participant stated it was the monitor’s role to ensure that all investigative important questions were covered. Table 4 shows that 25 (62.5%) participants had undertaken the role of monitor on less than ten occasions with a mean of 5.08 (SD 3.57). Only 7 (17.5%) participants had performed the role of monitor on more than twenty-one occasions. Table 4 showing number of ECI interviews undertaken as monitor Interviews as monitor Participants M SD 0 – 10 25 5.08 3.57 11 – 20 8 14.75 2.60 21-30 6 26.33 2.16 31-40 0 - - 41-50 1 50 NaN What other factors were identified as effecting the practical application of the ECI? This section of the questionnaire was designed to look at the pre-interview processes including ECI preparation time and pre-interview witness assessment. It also sought to identify any other factors which could affect the quality of the interview process before finally examining the deployment of investigative interviewers to significant witness interviews. 41 STUDENT NUMBER 475307 01 Only four participants reported they did not get enough time to prepare for interviews. Overall the sample indicated they would prefer to have a mean average of 41.63 minutes (SD 33.02) in order to prepare for an interview although in reality they reported only having a mean average time of 34.46 minutes (SD 27.30) to prepare. Nine (22.5%) participants reported they felt under pressure to rush the actual interview procedure itself. When asked in what way the interviewers felt under pressure to rush interviews 29 (72.5%) participants reported they had rushed witnesses into the interview process without the witnesses having adequate rest and 10 (25%) participants felt rushed to complete the interview as a suspect had been detained in custody thus needing to be processed within a certain time limit. It was suggested by 16 (40%) participants that it was the monitor’s role to carry out preinterview witness assessments. No formal pre-interview witness assessment taking place was reported by 12 (30%) of the interviewers with only 2 (5%) reporting utilising the ‘ABE Vulnerable’ witness assessment forms for this purpose. When asked whether in their experience the ECI had been used with appropriate witnesses 14 (35%) officers reported it was always used with appropriate witnesses whilst 17 (42.5%) officers reported it was frequently used with appropriate witnesses. The participants were also asked for their opinion on what other factors they could identify as affecting the effectiveness of an ECI. Their responses to this included: police tiredness (n=9), witness tiredness (n=1), the witnesses willingness to engage or try the techniques (n=5), the deliberate withholding of information (n=1), the emotional state of the witness (n=2), distance travelled to interview suite (n=3), period of time into shift or time in the day at which the interview starts (n=2), lack of food for the interviewer prior to the interview (n=1), commitments with family or friends after the shift (n=4), hostile or non co-operative witnesses (n=2), officer workload 42 STUDENT NUMBER 475307 01 (n=1), the relationship between the two people in the interview process (n=2) and finally the role of the witness in the incident (n=1). When asked if they were able to undertake ECI’s when requested 30 (75%) participants stated they could. Those who could not reported lack of resources (n=2), the period of time to produce the statement (n=1), workload (n=1), supervisor’s refusal (n=2), annual leave (n=1) and other operational commitments (n=3) as the reasons why interviews could not be conducted. Thirty-five (87.5%) of the participants reported that they found conducting an ECI mentally demanding. How well did the participants actually know the Cognitive Interview? In this section participants were asked about their knowledge and understanding of the ECI. They were asked to describe the ECI model before a number of questions were asked regarding their frequency of use and their perceived effectiveness of each of the nine phases of the model. This section had been designed to establish a fuller understanding as to why the techniques were not being used. Twenty-eight (70%) participants considered themselves to be up to date with legislation and policy in relation to the interviewing of witnesses. Thirtythree participants (82.5%) believed that the ECI model was well structured and worked well as a method for obtaining witness accounts although one person stated it was too “based on psychology and not police user friendly”. Thirty six (90%) participants were not aware of the difference between the CI and ECI. Overall the samples’ knowledge of the ECI model was good as 10 (25%) of them could name all phases of the model with nine of these participants capable of describing how each of the techniques worked without any reference to an aid 43 STUDENT NUMBER 475307 01 memoire. A further 16 (40%) could name 3 out of the 4 main component parts of the model with 12 of these participants offering a good explanation as to how each of these techniques functioned. Disappointingly 6 (15%) participants could not name any of the main component parts of the ECI claiming they relied on a crib sheet to assist when interviewing. Table 5 shown below clearly identifies that the participants reported that they utilise some techniques more frequently than others and also that those which are not used as often, namely CP and TO, are also perceived to be the least effective. Table 5 showing means for participants reported use and perceived effectiveness of the ECI techniques. Technique Frequency Effectiveness M SD M SD Rapport 4.85 0.36 4.58 0.59 Focused Retrieval 4.73 0.78 4.4 0.90 Report Everything 4.88 0.65 4.37 0.84 Transfer Control 4.68 0.76 4.58 0.59 MRC 4.82 0.45 4.50 0.72 Temporal Order 3.35 1.23 3.00 1.55 Change Perspectives 2.25 1.06 2.05 1.09 Compatible Q’s 4.85 0.36 4.85 0.36 Sensory Focus 4.43 0.96 4.03 1.12 Sketch Plans 4.6 0.74 4.58 0.93 44 STUDENT NUMBER 475307 01 The CP technique was reported to be the least frequently used and was also considered to be the least effective. The TO technique was the second least frequently used technique and again was not considered to be effective. Apart from the CP and TO technique all of the other techniques were reported to be frequently used and were also reported as being effective tools in obtaining information from witnesses. Analysis of the mean scores shown in table 5 for the frequency of use and perceived effectiveness of each of the various techniques using Pearson’s r (two variable parametric testing) showed the results for both to be highly significantly positively correlated, r(10) = 0.98, p < 0.001. Thus identifying that the techniques rated as the most effective were also most frequently reported to be used and similarly those rated as the least effective were also reported to be the least frequently used. Rapport building was frequently reported to be used and was also considered to be effective. Rapport building began as soon as the interviewer met the witness according to 22 (55%) participants and this would take place before the recording equipment was switched on. The rapport building phase was not reported as being recorded anywhere by 14 (35%) participants with 2 reporting they kept a formal written record of it in a witness contact log. Focused Retrieval was also reported to be frequently used and was also considered to be effective. It was considered effective for the following reasons: it informed witnesses of what was expected of them preparing them for the hard work required (n=8), it kept witnesses minds’ focused (n=10) and obtained a lot of information and detail during an account (n=4). 45 STUDENT NUMBER 475307 01 However participants reported some witnesses chose not to engage with this technique (n=2) whilst other witnesses were found to be easily distracted (n=1). Witness ability or understanding (n=5) was also considered to affect the effectiveness of this technique. RE was reported to be the most frequently used technique and was also considered to be effective. It was considered effective as it caused witnesses to offer a large amount of information (n=14), and made witnesses understand the process being clear of the amount of information that was required (n=5). Participants also reported some witnesses were selective in reporting information so detail could be lost (n=5) and that it depended on witness capability and understanding as to how effective this technique was (n=8). The transfer control instruction was frequently reported to be used and was also considered to be effective. It was considered effective as it enables the witness to understand that they will be doing most of the talking (n=14) and also empowers the witness obtaining a lot of information as a result (n=15). MRC was reported to be frequently used and was also considered effective. Participants reported the technique produced lots of accurate information and detail during a witness account (n=15) and also that they could actually watch the witness reliving the account during the interview process (n=5). Several participants reported that witness capability (n=4) or witness engagement (n=2) affected the effectiveness of this technique. One witness was reported as unwilling to try the technique as they did not want to relive the trauma of the original incident. Five (12.5%) participants stated they were not willing to use this technique 46 STUDENT NUMBER 475307 01 with rape victims and only one person reported that they had not had any success using this method. The TO technique was reported to be the second least frequently used and was also considered as the second least effective. Ten officers (25%) had used it once and when it had not worked they would not try it again. One officer reported the technique was too difficult to perform. It was also reported that the technique had caused confusion amongst witnesses by 6 (15%) participants and was dependant on witness capability (n=5) as to whether the technique would be successful. Three (7.5%) interviewers reported that the technique was useful to assess if a witness was telling them the truth. One participant reported they were embarrassed to use the technique with another reporting that the witness would think they are mad for trying this technique. Twelve (30%) participants did however report that it had worked in their experience and gained extra information from witnesses. The CP technique was reported to be the least frequently used and was also considered to be the least effective. Only 2 (5%) participants reported they had found the technique to work whilst 8 (20%) reported the technique had not worked in their experience. When asked why this technique was not considered to be effective 10 (25%) participants stated it involved speculation or hypothetical assumptions by the witness and therefore produced unreliable information. Concerns were also raised (n=3) about how useful evidence obtained using this method would actually be at court. The technique was also reported as confusing for witnesses by 6 (15%) participants. Five interviewers reported they did not understand the technique due to inadequate training. Two participants reported they would get the information they needed from a witness anyway without having to utilise this technique. 47 STUDENT NUMBER 475307 01 Three of the participants (7.5%) reported they thought the concept was nonsense or they did not like it. Witness compatible questions were reported to be frequently used and were also considered effective. This type of questioning was reported to be effective by 20 (50%) of the participants as it assisted communication and ensured that the witness found the questions simple and easy to understand. The use of this type of questioning was also considered to put witnesses at ease allowing them to provide more information during the interview process (n=9). Nine (22.5%) participants reported that they avoided the use of police jargon anyway so as to not to alienate witnesses. The sensory focus technique was reported to be frequently used and was also considered effective. Significantly 24 (60%) participant’s reported that use of the technique gained extra information through the triggering of other memories. Only 7 (17.5%) participants reported it had not worked in their experience. Sketch plans were reported to be frequently used and were also considered to be effective. This technique was considered useful in assisting a witness to explain their account and also for the interviewer to visualise the account or scene by 22 (55%) of participants. Nine (22.5%) participants identified the technique as a useful further recall attempt which increased the amount of information obtained. The actual drawing itself had been found to be useful for either the investigation or court by 3 (7.5%) participants. 48 STUDENT NUMBER 475307 01 How much assessment and feedback regarding their ECI’s did the sample receive? In the final section of the questionnaire participants were asked a number of questions regarding their experience of supervision and feedback in relation to their use of the ECI. Regular interview assessment and feedback was considered as essential to improving both performance and the quality of information obtained from witnesses by 39 (95%) participants. In fact 35 (87.5%) participants reported they reviewed their own performance after each interview undertaken. Despite this only one participant reported they had had their performance during an ECI formerly assessed by their supervisor although 9 (22.5%) participants reported that at some point their ECI had been watched as it was taking place by an interview advisor. Seventeen (42.5%) participants reported they had not received any feedback regarding their interview performance whilst a further 17 (42.5%) reported they had received positive feedback for the statement quality from either: the SIO, monitor, CPS or the Prosecution Counsel. Thirty-four (85%) of the participants had reported that the content of their written statements had not been compared to that of the DVD recording. Summary The most significant finding during this research was the highly significant positive correlation between the participants reported frequency of use and their perceived effectiveness of each of the cognitive techniques. The reasons behind these perceptions which were identified by the investigative interviewers themselves are detailed in the next chapter. 49 STUDENT NUMBER 475307 01 Chapter 4 – Discussion This chapter discusses the relevance of the findings of this research in relation to the real life application of the ECI. It compares the findings of the current study to those of previous research. It exposes several different reasons identified by the investigative interviewers themselves as to why the TO and CP techniques are not being utilised during significant witness interviews. In the final section of this chapter several limitations regarding this research project are identified. This research aimed to explore the witness interviewing practices of seventy-five percent of the D&CC’s most experienced specialist investigative interviewers. The studies specific focus was to explore why the cognitive techniques which are taught during initial ECI training are not being used when applying the ECI model to real life significant witness interviews. In order to answer this question this research explored the participant’s self-reported frequency of use and their perceived effectiveness of each of the ECI techniques. It identified that the TO and CP techniques were reported to be the least frequently used and were also considered to be the least effective. It is argued that the officer’s perceived effectiveness of each of the techniques is directly linked as to how frequently they would choose to use them. As will be discussed later in this chapter a number of reasons were uncovered as to why the CP and TO techniques are not being used by practitioners. 50 STUDENT NUMBER 475307 01 This research also examined the participants understanding of the ECI model together with other factors which affected the practical application of the model in interviews. Overall the majority of the findings of this study are in corroboration with those of earlier academic research. Firstly it was discovered that the officers in this study portrayed the ECI as an invaluable method of obtaining information from witnesses a finding which has previously been identified in other studies (Kebbell, Milne & Wagstaff, 1999, p114). To quote one of the participants from this study “I am a big fan of the quality of the witness evidence obtained in this method. I have done ‘ABE Significant’ interviews with people who have already provided a written statement and you cannot compare the amount of quantity and quality that the ‘ABE Significant’ method provides”. This study also identified that the ECI was a welcomed process for the witnesses themselves as the following quotes show “they go away feeling they have given the best evidence they can. They feel that the police service were very interested in what they had to say and we are investigating whatever they have witnessed to the highest degree” and “young to old witnesses provide really detailed statements and accounts making comments like ‘bloody hell I cannot believe I am remembering all this’ and they surprise themselves. It is the benefit of putting the witness back there and reliving the experience.” The fact that the ECI process is welcomed by the interviewees is a positive finding given the central role that witnesses are currently afforded in the criminal justice system. The interviewers genuine belief in the beneficial aspects of the ECI model led a majority of the participants (n=26) 65% to utilise some of the cognitive techniques in all other areas of investigative interviewing. This included suspect interviews, the taking of written witness statements and also visually recorded interviews with vulnerable people. The current research failed to identify specifically which of the techniques were used in these other areas of 51 STUDENT NUMBER 475307 01 investigative interviewing so future research should examine which techniques are used and how effective these techniques are. Despite such a positive acceptance of the ECI model as a successful tool for interviewing these positive beliefs and confidence in the model are not always being transferred for use in the practical environment (Kebbell, Milne & Wagstaff, 1999, p101). Consistently with previous research this study confirmed that some cognitive techniques are reported to be used more frequently than others (Memon & Higham, 1999, p192). A majority of the participants in this study reported they always or often used most of the component parts of the ECI including rapport building, focused retrieval, RE, transfer control, MRC, witness compatible questioning, sensory focus and the use of sketch plans. It should however be noted that during Gartrell’s (2010, p48) study of actual interviewer performance involving half of the current sample he found that only the RE technique was frequently used. This could mean that the sample have over reported their use of some of the other techniques. In this study, only two components, namely CP and TO were frequently and significantly reported to be omitted from use during the significant witness interviews. This finding does provide corroboration to Gartrell’s (2011, p48) research which discovered that both of these techniques were virtually unused and that no understanding of their mechanics was demonstrated by his sample. Similarly Savage (2007, p50) in his research also reported that 21 officers of West Yorkshire Police also perceived the CP and TO technique to be the least effective and that these perceptions were in correlation with the perceived frequency of use of those techniques. Clifford and George (1996, p237) also identified that the CP and TO techniques were seldom used in their study irrespective of the type of interviewer or type of incident that had been witnessed. 52 STUDENT NUMBER 475307 01 Why then is it so often found that CP and TO are the least frequently used techniques of the ECI model? Dando, Wilcock and Milne (2008, p66) suggest it could be that CP and TO are the most demanding cognitive techniques to use. Whilst Kebbell, Milne and Wagstaff (1999, p111) propose they are more difficult to communicate to witnesses and may cause confusion. This study identified that thirty-five of the participants had reported they found conducting an ECI mentally demanding a finding previously highlighted by Dando, Wilcock and Milne (2008, p61). Fisher, Geiselman and Amador (1989, p726) have noted that the ECI makes extensive demands on the interviewer and these demands include the interviewer having to listen attentively, storing questions until an appropriate point and then being prepared to adapt to the witnesses structuring of detail (Memon, Bull & Smith, 1995, p56). It could be that the mental capacity required to complete the ECI reduces the interviewer’s ability to use all of the techniques equally. This research set out to identify the exact reason behind the lack of use of certain techniques from the investigative interviewers themselves. The CP technique was reported to be the least frequently used and was also considered to be the least effective. Surprisingly only two participants reported in their experience that they had found the technique to work whilst eight reported the technique had not worked when they had tried it. Two of these participants also reported they had not tried to use the CP technique again after it had been unsuccessful on the first occasion. Other reasons which were offered as to why this technique was omitted from use or deemed as an ineffective tool were as follows: the concept was considered to be nonsense or was disliked (n=4), it had been found to confuse witnesses (n=6), the training had been misunderstood or was considered inadequate (n=5), witnesses had already provided a full and detailed account using the other techniques so application of the CP technique was not necessary (n=2) and finally it was deemed to provide the least reliable information from witnesses through speculation or 53 STUDENT NUMBER 475307 01 hypothetical assumption which could lead to potential court challenges arising from non visualised accounts being offered during testimony (n=7). In academic literature this last reason was previously suggested as a potential reason as to why the CP technique is not being used. As George (1991, p117) states it is not surprisingly a little used technique as “it is not an easy concept to ask someone to put themselves in someone else’s shoes to review an event asking them to say what they think they would have seen, and remain confident that there will be no confabulation”. Similarly as Memon, Bull and Smith (1995, p64) noted officers have been concerned that this technique could be judged as inviting fabrication. Memon and Higham (1999, p179) also identified that some police officers who reported not using CP had also expressed a concern about the possibility of misleading the witness with this instruction. As detailed above this study has identified that there are in fact a number of reasons why the CP technique is not being used by practitioners of investigative interviewing. In this research the TO technique was reported to be the second least frequently used and was also considered to be the second least effective of all the techniques. One quarter of the participants (n=10) reported they had used it once and when it hadn’t worked they simply failed to try the technique again. The participants also reported not to use this technique as it had caused confusion amongst witnesses (n=6), was dependant on witness capability as to whether the technique would be successful (n=5), was considered too difficult a procedure to perform (n=1) and there was also a perception that the witness would think that interviewers are trying to trick them or catch them lying (n=1). One participant reported they were too embarrassed to use the technique. Another officer believed the technique was not something 54 STUDENT NUMBER 475307 01 that came naturally and another commented “I tried this with a witness once… and he said ‘You are having a frigging laugh aren’t you?’ Whenever I have used it the witness looks at me as if I am mad”. Three of the participants reported that the technique was useful to assess if a witness was telling them the truth. This is not what the TO was designed to do so it is interesting that these officers consider this technique as a useful tool in detecting lies. Despite such a negative perception of this technique 12 participants did report the technique had been found to work in their experience by gaining extra and valuable information from witnesses. Perhaps somewhat unsurprisingly this study identified a highly significant positive correlation between the participant’s reported frequency of use and their perceived effectiveness of each of the techniques. Griffiths (2008, p171) had earlier proposed that this may be a likely cause as to why some techniques were found not to be used. The interpretation of the results in the current study leads one to the conclusion that the interviewers only choose to utilise the cognitive techniques they consider to be effective in obtaining information from witnesses. It should however be noted as highlighted above that a number of reasons have been identified by the practitioners as to why the CP and TO techniques are considered to be ineffective. Interestingly in respect of both CP and TO a number of officers reported that once a technique had failed on the first occasion they would not try it again in future interviews. It was also reported that both these techniques had been found to be confusing for witnesses. This confusion is more than likely to have taken place due to the way in which the techniques were explained to the witnesses as Gartrell (2010, p48) had discovered the technique instructions were found to be poorly communicated to witnesses. The lack of use of any of the cognitive techniques reduces both the activation of memory codes used to recall information and also 55 STUDENT NUMBER 475307 01 the number of retrieval attempts therefore lessoning the amount of information obtained from the interviewee (Fisher & Geiselman, 1992, p97). Therefore the positive experience of these techniques in gaining extra witness information by some of the interviewers is something that should be discussed on future update training to increase the use of these techniques by all interviewers in the future. The majority of the previous research which has examined the real life application of the ECI in UK police interviewing has mainly examined the interviewing practices of some of the least experienced officers in the UK. Dando, Wilcock and Milne (2009, p679) proposed that the CI procedure was too complex for police recruits at an early stage in their career and/or the current training was insufficient to equip officers with the skills necessary to effectively apply the procedure. As we have seen the participants in this study had an average length of service of 20.68 years making them some of the most experienced officers ever to form the sample of a research study examining investigative interviewing practices. This vast amount of policing experience did not however lead to all the ECI techniques being applied in interviews. The length of service is therefore an unlikely cause for the lack of the cognitive techniques use. The participants in this study were well educated with just over a quarter holding degree level qualifications and they also generally demonstrated a good understanding of the ECI model and its component parts. It is therefore also unlikely that the officer’s levels of intelligence or understanding of the model are a reason as to why some techniques are not used. The actual ECI experience of the sample varied hugely with officers undertaking the lead in interviews with a range of between 2 and 50 interviews. Only eight participants reported 56 STUDENT NUMBER 475307 01 having undertaken 3 or 4 interviews over a twelve month period and not one participant reported undertaking more than four interviews during the preceding twelve months. The researcher knows from employment within the D&CC that in practice the same interviewers are used repeatedly for two reasons i) once an officer has been identified as undertaking a good interview the SIO, for the success of their own investigation, will want to utilise their skills again and ii) willing volunteers who undertake interviews without hesitation are asked to interview repeatedly in order to save time in resourcing other officers for interviews. A concern which was identified in this study was that seventeen officers (42.5%) reported their last interview had been more than 12 months ago. This is a finding consistent with Savage’s (2007, p53) study of Yorkshire Police CI trained officers, half of whom were also found to have not undertaken an interview in the preceding twelve months. This is a real issue as unless the interviewers undertake regular interview experience they are likely to lose the specialist skills and knowledge taught during their training (Fisher, 2010, p33). One way to improve the number of interviews undertaken by officers could be to have a significant witness interview co-ordinator who deploys interviewers to interviews on a rota basis. Another factor which was identified in preventing officers gaining valuable interview experience was that twenty-five percent of the sample reported they were unable to undertake interviews when requested. Again in line with previous research findings by Dando, Wilcock and Milne (2008, p62) this was identified to be related to workloads, other operational commitments, and a general lack of resources and time preventing officers from typing up the lengthy detailed statements. This lack of practical interview experience was highlighted by 18 (45%) participants who reported they felt they had not had enough opportunity to conduct interviews to maintain a good skill and motivational level. 57 This is a major concern STUDENT NUMBER 475307 01 considering the crucial nature of the quality of witness information in ensuring a successful prosecution (Memon, Bull & Smith, 1995, p63). Several of the earlier studies identified that time, was considered to be an issue which affected the quality of an ECI. Dando, Wilcock and Milne (2008, p65) discovered that 74% (n=160) of their sample usually or always felt pressured to rush interviews. Similarly Kebbell, Milne and Wagstaff (1999, p101) interviewed 96 officers who investigated volume crime discovering that many of them reported they did not have enough time to complete a CI and felt the process was burdensome. In this study only 4 officers (10%) reported that they had felt rushed in their preparation time for an interview although 29 (65%) reported they had at some stage rushed a witness into the interview process before the witness had received an adequate rest period. With so few participants in this study reporting feeling under pressure when preparing for or completing interviews it seems cognitive techniques are omitted from use for reasons other than time constraints. As shown in the first chapter training provision has been identified as one area which is considered of high importance to improve and maintain the quality of interviewer performance. The importance of repeated exposure to meaningful training has been previously highlighted by Powell (2008, p191) with Griffiths (2008, p264) also suggesting that in order to prevent the erosion of complex skills the provision of ongoing tuition is essential. As we have seen with regards to the yearly update training offered by D&CC only 22 (55%) participants felt they had received regular and meaningful training. This will inevitably have some negative effect on the interviewers’ ability to perform to a high standard during interviews. 58 STUDENT NUMBER 475307 01 The attitude and motivation of interviewers (Memon, Bull & Smith, 1995, p65) together with prior experience (Memon & Higham, 1999, p190) has also been suggested as more important than the amount and quality of training in determining the success of a CI. Three members of the sample in this research reported that willing students should have been selected for the ECI training course as opposed to forcing unwilling people to learn. One of the unwilling candidates had reported they did not feel at all well equipped or competent to conduct an ECI interview. It seems therefore there is no point in trying to train officers who are unwilling to learn. Future research should consider what characteristics of an individual contribute to them being a good interviewer and whether investigative interviewing is an innate or learned skill. Another key area closely associated with training is the supervision and monitoring of interviewer performance. According to Shepherd and Milne (2006, p144) supervision is essential to ensure consistent and quality performance in investigative interviewing. The positive impact of feedback has also been identified by Powell (2008, p196) to be essential when trying to maximise performance. Despite such suggestions in the academic literature only one participant in this research reported their interviewing skills had been formerly assessed by their supervisor making it very clear only limited interview assessment takes place within D&CC. This is a worrying finding considering 95% (n=39) of the participants considered regular assessment and constructive feedback is essential in improving both interviewer performance and also the quality of information obtained from witnesses. Several of the participants did however point out that with the police facing huge budget cuts and a significant drop in police officer numbers that in reality there would be no time to assess interview performance. 59 STUDENT NUMBER 475307 01 Another problem is that the supervisors have, little or more often no ECI training, so they are not in a position to assess the quality of interviewer performance. As Gartrell (2011, p51) pointed out the necessity for review and assessment in the workplace is hindered by the D&CC’s lack of Tier 5 Interview Advisors who are Tier 3 ECI trained. The training of police supervisors was identified as an important issue over a decade ago by Memon, Bull and Smith (1995, p65) yet despite this no national ECI assessment training is yet delivered to supervisors. The lack of regular training, formal assessment and the monitoring of interviewer performance could be one of the contributing factors which have allowed the use of TO and CP to slip from the ECI model within the D&CC. Further research should explore the importance of both training and supervision in ensuring an improved quality of interviewing performance in the future. Limitations of this research The first area of caution to consider when interpreting the results of this study relates to the sample selection. The sample for this research consisted only of D&CC officers and is therefore not representative of investigative interviewing across the UK. To allow generalizations future research should utilise a broader sample of officers from the 43 independent police forces in England and Wales. This study also only examined the interviewing practices of the officers who held one form of investigative interview training namely ‘ABE Significant’. This was to the neglect of the other officers within D&CC who had been trained in other areas of investigative interviewing such as ‘ABE Vulnerable’. 60 STUDENT NUMBER 475307 01 Another criticism of this research design which involved the gathering of self reported information was that the reliability of the data obtained could be questionable. Some of the participants for example may have over reported their frequency of use of the cognitive techniques. This seems likely to have occurred as Gartrell (2010, p4) reported he found a poor level of use of many of the cognitive techniques during his assessment of the actual interview performance of half the sample in the current study. This was the first time the researcher had undertaken primary research involving the gathering of raw data through semi-structured interviews. The questionnaire design could have been improved in order to ease the data analysis process by coding the answers prior to the data gathering phase. This would have assisted with the later analysis of the data albeit with the negative effect of restricting the participant’s responses. During the analysis of the raw data in this research it was discovered that a couple of the questions were found to be duplicated allowing participants to give differing answers to what effectively was the same question worded in a different manner. However this happened to have a positive effect as the data obtained from these questions remained consistent across the answers to both questions making the findings more robust in nature. As detailed above and despite the limitations that have been identified the researcher achieved the objective of answering the question ‘Why don't experienced specialist investigative police interviewers utilise cognitive techniques during significant witness interviews? The conclusion and recommendations resulting from this research are summarised in the next chapter. 61 STUDENT NUMBER 475307 01 CHAPTER 5 CONCLUSION AND RECOMMENDATIONS Conclusion This research identified that there was a highly significant positive correlation between the reported frequency of use and perceived effectiveness of each of the cognitive techniques. In line with the previous research findings the CP and TO techniques were reported to be the least frequently used during the real life application of the ECI model to significant witness interviews. This lack of use was directly attributable to the D&CC officer’s perceptions that these techniques were not effective in obtaining information from witnesses. As discussed in the last chapter a number of reasons were discovered as to why these techniques were not used or considered to be effective. These reasons included a failure of these techniques during an earlier interview leading to their neglect of use in following interviews. The CP technique was also reported to be disliked, poorly trained and concerns were also raised about obtaining hypothetical information from witnesses which, could be viewed as problematic by the court. The TO technique was reported to be too difficult to perform and also dependant on witness capability or intelligence. Both the CP and TO techniques were reported not to be used as they had been found to confuse witnesses during previous interviews. Future research needs to explore whether, how and why these techniques confuse witnesses. Despite such negativity with regards to these techniques some participants did report positive experience of their use in obtaining extra detail and information during interviews. It seems clear therefore that a new and modified training package is required which promotes the use of the TO and CP technique in order to improve the future quality and quantity of witness evidence. 62 STUDENT NUMBER 475307 01 Recommendations The findings of this research suggest that if adopted the following recommendations would improve the quality of investigative interviewing in the future: i) Ensure appropriate candidates are selected for future ‘ABE Significant’ training based on a desire by the applicant to undertake the training coupled with an appropriate length of basic investigative interviewing experience. ii) A review of the theoretical content of the initial training course should take place with appropriate tailoring therein to ensure that the TO and CP mnemonics are taught in a manner they can be understood by the interviewing practitioners. The training should incorporate examples of how to correctly explain these techniques to witnesses. iii) The refresher training needs to be delivered more frequently and consistently with compulsory attendance in order for officers to maintain the ‘ABE Significant’ skill title. iv) A managerial service level agreement should be made allowing those with the skill to be freed from other operational commitments to allow them to undertake ‘ABE Significant’ witness interviews when requested to do so. v) The proper co-ordination of significant witness interviews should take place to ensure all those trained with the skill are more regularly putting their expertise to use. vi) Following accreditation officer’s interviews should be subject to ongoing and intrusive supervisory workplace assessment with feedback to ensure an improved quality of obtaining witness evidence. vii) Those responsible for the supervision and review of interviewer performance should receive appropriate training to perform this role. 63 STUDENT NUMBER 475307 01 The findings of this research have been made available nationally to other police forces through inclusion on a National Police Improvement Agency database and also through the attendance of the researcher on police quarterly regional investigative interview meetings. It is hoped that the findings of this study will contribute to an improved quality of witness interviewing in the future. APPENDIX ‘A’ – QUESTIONNAIRE 64 STUDENT NUMBER 475307 01 Institute of Criminal Justice Studies COGNITIVE INTERVIEWING QUESTIONNAIRE Dear Participant, The purpose of my study is to ascertain your views regarding your specialist role as a ‘witness testimony’ trained officer within the Devon and Cornwall Constabulary. I will be asking you questions about your opinions regarding a range of issues associated with your unique role and also your understanding of the various phases of the cognitive interview. All of your answers will be anonymous All the information that you provide me will be treated in the strictest confidence and will be used solely for the purpose of research. I am looking for general trends and will not be analysing or evaluating individuals’ responses Your rights in research are explained in the handout below 65 STUDENT NUMBER 475307 01 Institute of Criminal Justice Studies Your Rights in Research 1. You will remain anonymous throughout this study and no identifying data will be kept on record. 2. You have the right to withdraw at any time. 3. If you wish you are welcome to discuss the research at any stage, and see the results and findings once the research is complete. 4. At completion and when the research findings are published you are welcome to express your feelings about the research, the researcher and your participation. 5. If you so wish, you can withdraw your data retrospectively and any consent that you have given. You may also request that any data, recordings or notes, be destroyed. I would like to take the opportunity to thank you for your time and participation. THE CONTENTS OF THIS FORM ARE CONFIDENTIAL. INFORMATION IDENTIFYING THE RESPONDANT WILL NOT BE DISCLOSED UNDER ANY CIRCUMSTANCES. 66 STUDENT NUMBER 475307 01 Demographic Information Date: 1. What is your current role? 2. Period of time spent in current role? 3. How long have you worked for the police? 4. What is you gender? 5. What is your ethnicity? 6. How old are you? 7. Years What is the highest educational achievement you hold? 8. Do you possess any other similar skills or qualifications? Your Cognitive Interview Training 9. When did you receive your training in cognitive interview techniques? 10. How did you rate the training course? Excellent 1. 2. 3. 4. 5. Poor 11. How well equipped and competent do you feel to conduct cognitive interviews after the training? Fully 1. 2. 3. 4. 5. Not at all 12. Please explain you answer. 13. Did you understand all parts of the training? 14. What changes would you make to the cognitive training? 15. What examples provided during the cognitive interview course do you use? 16. Why do you use that example? 17. Would you welcome more examples? 18. Was the training sufficient in length? 67 STUDENT NUMBER 475307 01 19. Do you receive regular and meaningful update training? 20. What format does this take? 21. What effect do you feel this has on the quality of your use of the cognitive interview? Your Experiences as a cognitive interviewer 22. How many cognitive interviews have you performed the role of lead interviewer? 23. How many of these have been within the last year? 24. When did you last perform that role? 25. How many cognitive interviews have you performed the role of monitor? 26. What is the role of the monitor? 27. Have you normally been able to conduct cognitive interviews when requested? Yes No If you answered no, why were you unable to undertake the cognitive interview? 28. 29. 30. Do you consider that you have had the opportunity to conduct enough cognitive interviews to maintain your skill and motivation levels? Yes No What assessment of witnesses do you make pre interview? 31. In your experience is the cognitive interview used with appropriate witnesses? 32. Always 1. 2. 3. 4. 5. Never Do you ever consider that it is not appropriate to try a cognitive technique with a witness? If so why 33. How is this documented? 34. How much time would you like to prepare for a cognitive interview? 35. In reality how much time do you get to prepare? 36. Do you feel under pressure to rush interviews? 37. In what way? 38. What other factors affect you conduct during the CI? 68 STUDENT NUMBER 475307 01 39. How could an improvement be made to the quality of interviewers interviewing skills? 40. What do you believe to be the most significant evidential area of an investigation? Forensic Evidence Witness Evidence Suspect Admissions CCTV Other How have your cognitive interview skills affected other investigative interviews you conduct (Section 9 Witness statements and Suspect interviews)? 41. 42. Do you find conducting the cognitive interview mentally demanding? 43. If so Why? Your Current Cognitive Interview Knowledge 44. What is the main difference between the cognitive interview and the conversation management interview? 45. Name the four primary techniques that are used in cognitive interviewing. 46. Describe your understanding of each of these. 47. What is the difference between the cognitive interview and the enhanced cognitive interview? 48. Do you consider that you are up to date with current legislation and policy in relation to the interviewing of witnesses? 49. Considering each of the phases of the cognitive interview in turn, how frequently have you used them and to what affect? Establishing Rapport with the witness. 50. How frequently used? Very 1. 2. 3. 4. 5. Never Used How effective do you feel this technique is? Very 1. 51. 2. 3. 4. 5. Not at all When and where do you establish rapport? Is this recorded? Focused Retrieval / Instructing the witness to concentrate hard. How frequently do you use this instruction? Very 1. 2. 3. 4. 5. Never Used How effective do you feel this technique is? Very 1. Why? 2. 3. 4. 5. Not at all 69 STUDENT NUMBER 475307 01 52. Report Everything How frequently do you use this instruction? Very 1. 2. 3. 4. 5. Never Used How effective do you feel this technique is? Very 1. 2. 3. 4. 5. Not at all Why? 53. Transfer of control of the interview. How frequently do you use this instruction? Very 1. 2. 3. 4. 5. Never Used How effective do you feel this technique is? Very 1. 2. 3. 4. 5. Not at all Why? 54. Mental Reinstatement of Context. How frequently do you use this instruction? Very 1. 2. 3. 4. 5. Never Used How effective do you feel this technique is? Very 1. 2. 3. 4. 5. Not at all Why? 55. Witness Compatible Questioning How frequently do you use this? Very 1. 2. 3. 4. 5. Never Used How effective do you feel this technique is? Very 1. 2. 3. 4. 5. Not at all Why? How important do you consider non verbal communication to be? Very 1. 2. 3. 4. 5. Not at all Why? 70 STUDENT NUMBER 475307 01 56. Changing the Temporal Order. How frequently do you use this? Very 1. 2. 3. 4. 5. Never Used How effective do you feel this technique is? Very 1. 2. 3. 4. 5. Not at all Why? 57. Sensory Focus How frequently do you use this? Very 1. 2. 3. 4. 5. Never Used How effective do you feel this technique is? Very 1. 2. 3. 4. 5. Not at all Why? 58. Change Perspectives. How frequently do you use this? Very 1. 2. 3. 4. 5. Never Used How effective do you feel this technique is? Very 1. 2. 3. 4. 5. Not at all Why? 59. Use of Sketch plans. How frequently do you use this? Very 1. 2. 3. 4. 5. Never Used How effective do you feel this technique is? Very 1. 2. 3. 4. 5. Not at all Why? 60. How do you ensure all investigative important questions are covered during the interview? 61. How frequently do you summarise what has been said during an interview? Very 1. 2. 3. 4. 5. Never Used Why is the summary included within the model? 62. 71 STUDENT NUMBER 475307 01 63. Following giving the witness a summary of their account do you ask for clarification and amendments? 64. Always 1. 2. 3. 4. 5. Never Do you offer your contact details? 65. Always 1. 2. 3. 4. 5. Never Do you explain future processes to witnesses? 66. Always 1. 2. 3. 4. 5. Never How well do you think the component parts of the cognitive interview work together within the nine phases of the interview? 67. Which technique do you use most often and why? 69. Which technique would you not use and why? 70. Are there any other methods you use to assist witnesses with memory recall? Supervision and Feedback 71. 72. Has a PIP level 3 interview advisor ever monitored your performance whilst conducting a cognitive interview? Yes No Have any of your interviews ever been assessed? 73. Have you ever received any feedback about cognitive interviews that you have conducted? 74. Do you ever review your own performance? Yes No 75. Has your supervisor ever compared the content of your statement with the DVD or video recording? 76. What effect do you feel regular interview assessment and constructive feedback would have on the quality of your use of the CI? 77. Did you form part of Peter Gartrell’s academic study? 72 STUDENT NUMBER 475307 01 APPENDIX B – SPREADSHEET’S Please find on the attached disc a copy of the Excel and SPSS spreadsheets used to store the raw data from this research project. 73 STUDENT NUMBER 475307 01 BIBLIOGRAPHY Akehurst, L., Milne, R., & Kohnken, G. (2003). The effects of children’s age and delay on recall in a cognitive or structured interview. Psychology Crime and Law, Vol 9, 97-107. Allison, B., O’Sullivan, T., Owen, A., Rice, J., Rothwell., & Saunders, C. (1996). Research skills for students. London: Kogan Page Limited. Bell, J. (2007). Doing your Research Project. Maidenhead: Open University Press. Birge, A. (1994). The Cognitive Interview Technique: An Effective Investigative Tool. Law and Order, Vol 42, 39-42. Boon, J. & Noon, E. (1994). Changing Perspectives in Cognitive Interviewing. Psychology Crime and Law, Vol 1, 59-69. British Society of Criminology (2011), Code of Ethics for Researchers in the Field of Criminology. Retrieved May 13, 2011 from http://www.britsoccrim.org/codeofethics.htm Brock, P., Fisher, R., & Cutler, B. (1999). Examining the Cognitive Interview in a Double -Test Paradigm. Psychology Crime and Law, Vol 5, 29-45. Brown, R. & McNeill, D. (1966). The ‘tip-of-the-tongue’ phenomenon. Journal of Verbal Learning and Behaviour, 5, 325-337. Canter, D. & Youngs, D. (2009). Investigative Psychology. West Sussex: Wiley. 74 STUDENT NUMBER 475307 01 Centofanti, A. & Reece, J. (2006). The Cognitive Interview and its Effect on Misleading Postevent Information. Psychology Crime and Law, Vol 12(6), 669-683. Clarke, C. & Milne, R. (2001). National Evaluation of the PEACE interview Course. Police Research Award Scheme. Home Office: London. Clifford, B. & George, R. (1996). A Field Evaluation of Training in Three Methods of Witness/Victim Investigative Interviewing. Psychology, Crime & Law 2, 231-248. Clifford, B. & Gwyer, P. (1999). The effects of the cognitive interview and other methods of context reinstatement on identification. Psychology, Crime & Law, Vol 5, 61-80. Conway, M. A. & Holmes, E. A. (2008). Guidelines on Memory and the Law: Recommendations from the Scientific Study of Human Memory. Leicester: The British Psychological Society. Dando, C. J. & Milne, R. (2009). Cognitive Interviewing. In Kocsis, R. (2009). Applied Criminal Psychology: A guide for forensic Behavioural Sciences. Springfield: Charles C Thomas. Dando, C., Wilcock, R., & Milne, R. (2008). The cognitive interview: Inexperienced police officers’ perceptions of their witness/victim interviewing practices. Legal and Criminological Psychology, 13. 59-70. Dando, C., Wilcock, R., & Milne, R. (2009). The Cognitive Interview: Novice Police Officers’ witness/victim interviewing practices. Psychology Crime and Law, Vol 15(8), 679-696. 75 STUDENT NUMBER 475307 01 Dando, C., Wilcock, R., & Milne, R. (2009). The Cognitive Interview: The Efficacy of a Modified Mental Reinstatement of Context Procedure for Frontline Police Investigators. Applied Cognitive Psychology, Vol 23, 138-147. Dando, C., Wilcock, R., & Milne, R. & Henry, L. (2009). A Modified Cognitive Interview Procedure for Frontline Investigators. Applied Cognitive Psychology, Vol 23, 698-716. Davis, M., Mcmahon, M., & Greenwood, K. (2004). The Role of Visual Imagery in the Enhanced Cognitive Interview: Guided Questioning Techniques and Individual Differences. Journal of Investigative Psychology and Offender Profiling, Vol 1, 33-51. Fisher, R. (2010). Interviewing Cooperative Witnesses. Legal and Criminological Psychology, Vol 15, 25-38. Fisher, R., Geiselman, R. & Amador, M. (1989). Field Test of the Cognitive Interview: Enhancing the Recollection of Actual Victims and Witnesses of Crime. Journal of Applied Psychology, Vol 74, 722-727. Fisher, R. P., Geiselman, R. E., & Raymond, D. S. (1987). Critical Analysis of Police Interview Techniques. Journal of Police Science and Administration. Fisher, R. P., Geiselman, R. E., Raymond, D. S., Jurkevich, L. M., & Warhaftig, M. L. (1987). Enhancing Enhanced Eyewitness Memory: Refining the Cognitive Interview. Journal of Police Science and Administration, Vol 15, 291-297. 76 STUDENT NUMBER 475307 01 Fyfe, N., & Smith, K. (2007). Victims and Witnesses in Criminal Investigations. In Newburn, T., Williamson, T., & Wright, A. (Ed) Handbook of Criminal Investigation. Cullompton: Willan Publsihing Gartrell, P. (2010). Does Tier 3 Significant Witness Interview Training Work? (Unpublished undergraduate dissertation). University of Portsmouth. Gartrell, P. (2011). Significant Changes. The Investigator, Vol 2, 38-39. Gartrell, P. (2011). The Cognitive Interview in the Real World. The Journal of Homicide and Major Incident Investigation, Volume 7, Issue 2, November 2011. Geiselman, R. E. & Fisher, R. P. (1986). Interviewing Victims and Witnesses of Crime. Police, March 1986. Geiselman, R. E., Fisher, R. P., Cohen, G., Holland, H., & Surtes, L. (1986). Eyewitness Responses to Leading and Misleading Questions Under the Cognitive Interview. Journal of Police Science and Administration, Vol 14, 31-39. Geiselman, R. E., Fisher, R. P., Firstenberg, I., Hutton, L., Sullivan, S. J., Avetissian, I. V., & Prosk, A. L. (1984). Enhancement of Eyewitness Memory: An Empirical Evaluation of the Cognitive Interview. Journal of Police Science and Administration, Vol 12, 74-80. Geiselman, R. E., Fisher, R. P., Holland, H., & Surtes, L. (1986). Eyewitness Responses to Leading and Misleading Questions Under the Cognitive Interview. Journal of Police Science and Administration, Vol 14, 31-39. 77 STUDENT NUMBER 475307 01 George, R. (1991). A Field and Experimental Evaluation of Three Methods of Interviewing Witnesses/Victims of Crime. Phd Thesis. Polytechnic of East London. Granhag, P. A., Jonsson, A & Allwood, C. M. (2004). The Cognitive Interview and its Effect on Witnesses’ Confidence. Psychology, Crime & Law, Vol 10(1), 37-52. Griffiths, A. (2008). An examination into the efficacy of police advanced investigative interview training? (Unpublished PhD thesis). University of Portsmouth. Griffiths, A. & Milne, R. (2005). Will it all end in tiers? Police Interviews with Suspects in Britain. In T. Williamson. (Ed), Investigative Interviewing: Rights, Research, Regulation. Cullompton: Willan Publishing. Griffiths, A. & Milne, R. (2009). The application of cognitive interview techniques as part of an investigation. Invited chapter to appear in Ireland, A, C. and Fisher, M. (2009). Consulting and advising in forensic practice: Empirical and practical guidelines. Chichester: Wiley. Gross, R. (2009). Psychology The Science of Mind And Behaviour. Dubai: Hodder Arnold. Gudjonsson, G. (2007). Investigative Interviewing. In Newburn, T., Williamson, T., & Wright, A. (Ed) Handbook of Criminal Investigation. Cullompton: Willan Publishing. Hague, P. (1993). Questionnaire Design. London: Kogan Page Limited. Hammond, L., Wagstaff, G., & Cole, J. (2006). Facilitating Eyewitness Memory in Adults and Children with Context Reinstatement and Focused Medication. Journal of Investigative Psychology and Offending Profiling, Vol 3, 117-130. 78 STUDENT NUMBER 475307 01 Hibberd, M. & Bennett, M. (1990). Questionnaire and Interview Surveys. London: The Police Foundation. Home Office. (2011). Acheiving Best Evidence in Criminal Proceedings: Guidance on Interviewing Victims and Witnesses, and using Special Measures. London: Home Office. Kapardis, A. (2003). Psychology and Law: A Critical Introduction. Cambridge: Cambridge University Press. Kebbell, M. R., Milne, R. & Wagstaff, G. F. (1999). The Cognitive Interview: A Survey of its Forensic Effectiveness. Psychology Crime and Law, Vol 5, 101-114. Kebbell, M. R., Wagstaff, G. F., & Preece, D. (1998). The Effect of Belief that Testimony was Elicited with a Cognitive Interview on Jurors Judgements of Guilt. Psychology, Crime and Law, Vol 4, 17-25. Kohnken, G., Milne, R., Memon, A. & Bull, R. (1999). The Cognitive Interview: A Meta -Analysis. Psychology, Crime and Law, Vol 5, 3-27. Lawrence Neuman, W. (2011). Social Research Methods. Qualitative and Quantitative Approaches. Boston: Pearson Education Inc. Lowe, M. (2007). Beginning Research. A guide for foundation degree students. Padstow: Routledge. Memon, A. (1999). Interviewing Witnesses: The Cognitive Interview. In Memon, A. & Bull, R. (1999). Handbook of the Psychology of Interviewing. Chichester: Wiley. 79 STUDENT NUMBER 475307 01 Memon, A. & Bull, R. (1991). The Cognitive Interview: its Origins, Empirical Support, Evaluation and Practical Implications. Journal of Community & Applied Social Psychology, Vol 1, 291-307. Memon, A., Bull. R., & Smith, M. (1995). Improving the Quality of the Police Interview: Can Training in the use of Cognitive Techniques Help? Policing and Society, Vol 5, 53-68. Memon, A. & Higham, P. (1999). A review of the cognitive interview. Psychology, Crime and Law, Vol 5, 177-196. Memon, A., Meissner, C., & Fraser, J. (2010). The Cognitive Interview: A meta-analytic review and study space analysis of the past 25 years. Psychology, Public Policy and Law, Vol 6, 340-372. Milne, R. (1997). Analysis and Application of the Cognitive Interview Volume 2. Ph D Thesis. Milne, R. (2004). The Enhanced Cognitive Interview. Unpublished training guide: University of Portsmouth. Milne, R. & Bull, R. (1999). Investigative Interviewing: Psychology and Practice. West Sussex: Wiley. Milne, R. & Bull, R. (2002). Back to Basics: A Componential Analysis of the Original Cognitive Interview Mnemonics with Three Age Groups. Applied Cognitive Psychology, Vol 16, 743-753. 80 STUDENT NUMBER 475307 01 Milne, R. & Bull, R. (2003). Does the Cognitive Interview Help Children to Resist the Effects of Suggestive Questioning? Legal and Criminological Psychology. Vol 8, 21-38. National Centre of Policing Excellence. (2005). Practical Advice on Core Investigative Doctrine. Cambridgeshire: ACPO Centrex. National Centre of Policing Excellence. (2006). Murder Investigation Manual. Bedfordshire: ACPO Centrex. National Centre of Policing Excellence. (2006a). Implementation Support Plan for the Professionalising Investigation Programme (PIP). Bedfordshire: ACPO Centrex. Perri, 6. & Bellamy, C. (2012). Principles of Methodology. London: SAGE Publications Ltd. Powell, M. (2008). Designing Effective Training Programs for Investigative Interviews of Children. Current issues in Criminal Justice, Vol 20, 189-208. Savage, P. (2007). What is the current state of witness interviewing within West Yorkshire Police? (Unpublished undergraduate Dissertation). University of Portsmouth. Shepherd, E. (1991). Ethical Interviewing. Policing, Vol 7(1), 42-60. Shepherd, E. & Milne, R. (2006). ‘Have you told management about this?: Bringing Witness Interviewing into the twenty-first Century. In Heaton-Armstrong, A., Shepher, E., Gudjonsson, G., & Wolchover, D. (2006). Witness Testimony. Psychological, Investigative and Evidential Perspectives. Oxford: University Press. 81 STUDENT NUMBER 475307 01 Snook, B., Eastwood, J., Stinson, M., Tedeschini, J., & House, J. (2010). Reforming Investigative Interviewing in Canada. Canadian Journal Of Criminology and Criminal Justice, Vol 52(2), 203-217. Snook, B., & Keating, K. (2011). A Field Study of Adult Witness Interviewing Practices in a Canadian Police Organisation. Legal and Criminological Psychology, Vol 16, 160-172. Tulving, E. & Thompson, D. (1973). Encoding Specificity and Retrieval Processes in Episodic Memory. Psychological Review, Vol 80, 352-373. Walsh, D. & Milne, R. (2008). Keeping the PEACE? A study of investigative interviewing practices in the public sector. Legal and Criminological Psychology. Vol 13, 3957. Willis, G. (2005). Cognitive Interviewing. A tool for Improving Questionnaire Design. London: Sage Publications Ltd. Wolchover, D. & Heaton-Armstrong, A. (1997, June 6). Tape recording witness statements. New Law Journal, 855-857. Wright, A., & Alison, L. (2004). Questioning Sequences in Canadian Police Interviews: Constructing and Confirming the Course of Events? Psychology, Crime and Law, Vol 10(2), 137-154. Wright, A. & Holliday, R. (2005). Police perceptions of older eyewitnesses. Legal & Criminological Psychology, 10, 211-223. 82
© Copyright 2024 Paperzz