POSITION TITLE:
POSITION TYPE:
REPORTS TO:
COMPENSATION:
Juvenile Assessment Case Manager Assistant
Full Time or Part Time Position (30-40 hours)
Programs Manager
Hourly rate of pay; dependent on experience
Definition
Under the supervision of the Programs Manager, the Mobile Case Manager Assistant is
a part-time, hourly, and professional position. Primary responsibilities include
supporting the case management team by completing various job functions including
data entry, filing, transcribing client case notes and intakes, and assisting in the
transporting of clients as assigned. As part of the case management team, the Case
Manager Assistant is responsible for intake and assessment of youth referred through
The Harbor Juvenile Assessment Center (HJAC) and the homeless youth that access
services at the Nevada Partnership for Homeless Youth’s (NPHY) Drop-In Center. As
such, this position will be collocated at NPHY’s Drop-In Center and the HJAC and will
involve some travel. Staff member will also support the operations of the Drop-in
Center and Emergency Shelter by assisting the Drop-in Center staff with various day-today activities.
EXAMPLES OF ESSENTIAL RESPONSIBILITIES AND DUTIES
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Complete HJAC intake assessments and follow-up case notes for clients
accessing services.
Follow all HJAC protocols and data entry requirements (training provided).
Assist NPHY case management staff with various office and clerical tasks, as
assigned.
Complete data entry into specified client databases; compile and transcribe (type)
completed case notes for data entry; review client financial distribution sheets for
data entry; ensure accuracy of all data entry inputted.
Filing of client documents into their case files; assist with the creation and
organization of new client case files as assigned.
Assist with entering, compiling, and organizing data to be inputted into various
reports.
Assist case managers with reviewing and compiling client receipts; assist case
managers with data entry of client receipts into financial logs and organize client
receipts for submission to the bookkeeper.
Answer phones and route ‘youth-in-crisis’ calls to appropriate staff; provide and
make appropriate community referrals; take messages and ensure staff members
receive follow-up information.
Utilize the Positive Youth Development (PYD) model when working with clients.
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Daily travel between both work sites and transportation of clients to either work
site or other appointments (i.e., medical), as necessary.
Assist with Front Desk specific operations including ensuring clients and visitors
sign-in, ensuring clients complete all sign-out resource logs, distribute client
financial resources when asked by staff, providing tours of the agency to
donors/visitors, and other related Front Desk duties, as assigned.
With assistance and guidance from the case management staff, assist various
clients with navigating standard online form applications such as Medicaid or
health cards by sitting with clients as they complete these processes.
With assistance and guidance from the case management staff, assist various
clients with formatting and the content of their resumes by helping them to utilize
a standard resume template on the client computer stations.
Mobile Crisis Intervention: Respond immediately to Safe Place calls, transport
clients to safety, and coordinate with the case management team.
Assist case management team with coordinating, transporting, and
accompanying clients staying in the emergency shelter to various appointments
such as doctor’s or therapy appointments, coordinated entry appointments,
social security administration appointments, etc.
Maintain client records, in the Homeless Management and Information System
(HMIS) and NPHY case files, including but not limited to records of
expenditures, activities, contacts, and other client information.
Prepare and distribute program reports to various individuals and entities,
within specified deadlines.
Maintain clear and transparent schedules between all case management staff by
utilizing web-based email and calendars.
Other related duties, as assigned.
Qualifications
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Knowledge/experience with youth case management (preferably experience
working with the homeless youth population).
Knowledge of issues and problems associated with being a minor in crisis or
other unstable situations.
Knowledge/experience working with the general public (customer service
oriented).
Ability to efficiently work while being collocated to address client’s immediate
barriers.
Ability to communicate professionally and effectively both orally and in writing.
Ability to complete data entry accurately into various systems and reports.
Ability to drive a motor vehicle, walk, lift and carry items up to 40 lbs., push,
stoop, kneel, and stand for long periods of time.
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Knowledge of current and applicable state laws in reference to minors, (i.e.,
tobacco use, drug use, legal systems, human trafficking, medical, education,
child welfare, etc.).
Knowledge of confidentiality laws and ability to adhere to them.
Ability to be flexible in work style and schedule; must be available to work
occasional nights and weekends.
Able to maintain a high level of professional and ethical standards.
Knowledge of Office Suite programs (Word, Excel), internet, and web based
email, as well as software and technology typically found in the work place.
Ability to speak, read, and write in Spanish preferred but not required.
Education & Experience
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A minimum of a High School Diploma (or equivalent) required, with strong
interest in non-profit, social work, or human service field.
Education or previous work experience related to administrative office duties
preferred.
Must be at least 21 years of age, can successfully pass a drug-test and criminal
background check.
Experience working in non-profit or other youth organization settings preferred,
but not required.
Experience working with homeless youth or youth in crisis is preferred.
Current and valid Nevada Class C driver’s license.
Proof of acceptable driving record and reliable transportation.
If you are interested in this position and possess the above mentioned qualifications,
please email cover letter and resume to [email protected], or fax to (702) 313-0216.
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