Novility
We’re in the best business in the world.
The business of a warm welcome, surprise, a simple smile.
This entire world is built on an irreplaceable asset: people.
Without them, hospitality simply can’t exist.
Hospitality is driven by performance, but it’s measured
by perfection. Every moment, every detail can make the
difference. Between a 4 and a 5 star review. Between a
recommendation and a bad ranking.
Refined skills don’t just walk through the door.
They’re born from meticulous training.
But personal training costs time and resources.
That’s why we use cutting-edge technology to redefine it.
We’re in the best business in the world.
And we love making it even better.
Hospitality training.
Redefined by technology.
What we do
Who we are
At Novility, we want you to get the most out of your
We are a mix of youth, ambition and experience.
employees. That’s why we create effective training solutions
A team of hospitality professionals, entrepreneurs,
for the hospitality industry. Smart tools integrated with
developers, designers, IT experts and ergonomic specialists
advanced technology that encourage comprehensive learning
from around the globe. With a shared passion to reinvent
and deliver a training experience like no other. We strive
training in hospitality, we design and develop advanced
to create an industry with more motivated and productive
solutions that establish industry-wide standards. Our aim is
employees, less injuries and better guest experiences. We
to always be one step ahead in the evolution of this industry.
fulfill that vision with powerful solutions that dare to redefine
hospitality as we know it.
Our training can change the future
of your business
Educate
Measure
Measure performance
Educate
Youryour
team team
Deliver business results
Improve
employee skills
Improve
Performance
Deliver
Employee skills
Business results
Contact us
www.novility.com | [email protected] | +31 (0)23 230 2050
Novility L.I.V.E.
With Novility L.I.V.E., we set out to rethink hospitality training entirely.
The result is a revolutionary educational experience for hotel
employees, unlike anything you have seen before.
A unique learning approach based on motion-tracking and
speech-recognition technologies. One that will boost your team’s
performance and prevent injuries through proper ergonomic training.
Novility L.I.V.E.
Learning In Virtual Environment
The hands-on learning revolution.
What makes L.I.V.E. unique
Native learning.
Follow every move.
In all languages
Native learning
Language savvy
Consistent training.
Follow every move
Keep track of training
Consistent training
Personal training reinvented.
Practice makes perfect.
Personal training reinvented
Practice makes perfect
Customized to your needs.
Learning by doing.
Injury-preventive ergonomics.
Less injuries
Injury-preventive ergonomics
Speech-recognition technology.
Learning by doing
Customized to your needs
Speech-recognition technology
A win-win-win situation
For your business
For your team
For your guests
For your acquisition
team
knowledge
• Prevention For
of injuries
and liability claims
your business
• Effective
• Decreased shadowing time
• Long-term knowledge retention
• Reduced training costs
• Injury prevention
• Increased cleanliness ratings
• Increased productivity
• Better review scores
• Engaging learning experience
• High-performing team
• Improved communication
• Higher employee retention
• Operational efficiency
For your guests
A memorable
experience that leads
to positive reviews and
satisfaction.
• Improved brand image and reputation
• Happy and loyal customers
Did you know?
(in aggregate online
reputation score on a
1 to 100 point scale)
is the average compensation cost
per injury and liability case.
70% of injury claims are made by
housekeeping professionals.
is the average employee
turnover rate in hospitality.
US BUREAU OF LABOR STATISTICS
DELOITTE
(in RevPAR)
CORNELL SCHOOL OF HOTEL ADMINISTRATION
Cleanliness and hygiene are the most
critical factors guests consider when
evaluating a hotel.
CHA INTERNATIONAL
HOTEL SCHOOL THE HAGUE
DIVERSEY
Request a demo
www.novility.com | [email protected] | +31 (0)23 230 2050
Novility P.A.L.
Designed to meet your workforce needs, Novility P.A.L. is the modern-day
version of hospitality training.
Learning core hotel procedures is now as easy as touching a screen.
Interactive, mobile and intuitive, this is a user-friendly solution that takes
training where you need it to be.
Novility P.A.L. turns tedious paper and training manuals into fun, captivating
content that is easily accessible and never out of reach.
Novility P.A.L.
Portable Accelerated Learning
Personal learning on the go.
Mobile training done right
Anywhere, anytime.
Language savvy.
Flexible content.
Anywhere, anytime
In all languages
Native learning
Language savvy
For your business
Keep track of training.
Tailored to your schedule.
Consistent training.
Tailored to your schedule
Follow every move
Keep track of training
Consistent training
A win-win-win situation
For your business
For your team
For your guests
For your acquisition
team
knowledge
• Decreased For
shadowing
time
your business
• Effective
• Reduced training costs
• Long-term knowledge retention
• Increased cleanliness ratings
• Increased productivity
• Better review scores
• Engaging learning experience
• High-performing team
• Operational efficiency
For your guests
A memorable
experience that leads
to positive reviews and
satisfaction.
• Higher employee retention
• Improved brand image and reputation
• Happy and loyal customers
Did you know?
1%
=
(in aggregate online
reputation score on a
1 to 100 point scale)
1.42%
Cleanliness and hygiene are the
most critical factors guests consider
when evaluating a hotel.
(in RevPAR)
Request a demo
www.novility.com | [email protected] | +31 (0)23 230 2050
Novility H.E.L.P.
All your training in one place.
A one-stop cloud-based platform to manage all aspects of your training.
Track progress, compare performance and monitor everything through
powerful and intuitive dashboards.
Driven by performance.
Measured by perfection.
Manage
Analyze
Manage
Measure
Benchmark
Measure
Benchmark
Analyze
Create your own training
programs and assign
them to the relevant
teams.
Keep track of your
employees’ progress.
Assign repetition
sessions to refresh
knowledge and improve
overall performance.
Identify the KPIs that
match your business
needs and use them to
maximize your training
impact.
Support
Support
Analyze real-time
aggregate online review
scores to spot areas in
need of improvement.
Use our Novility
Performance Index (NPI)
to keep an eye on overall
reputation and that of
your direct competitors.
Get an overview
with regular updates
about your account,
assistance on training
implementation and
request technical support
whenever necessary.
Request a demo
www.novility.com | [email protected] | +31 (0)23 230 2050
Training modules
Novility’s housekeeping module contains in-depth learning material
for room attendants at every level. A training resource created
to address real hotel needs, improve productivity and performance,
and prepare your employees for their daily housekeeping tasks.
With our constantly growing content library, our training modules
are designed to realize your business goals.
Housekeeping essentials.
L.I.V.E.
Housekeeping
P.A.L.
Housekeeping
This training module consists of the following subjects:
This training module
focuses on the core
procedures of hotel
room cleaning. It
includes the following
chapters:
Room cleaning
Ergonomic stretches
Language essentials
Includes standard operating
procedures focusing on
key responsibilities of
a room attendant along
with important ergonomic
exercises to prevent
work-related injuries
and absenteeism.
Concentrated on integrating
ergonomics into daily
housekeeping procedures,
incorporating stretching
exercises to prevent injuries.
The result is improved
overall movement in
daily housekeeping tasks
complying with proper
safety procedures.
Focused on enhancing
English proficiency in
housekeeping terminology
whilst enriching effective
communication amongst
employees and towards
guests. You can develop
your team’s vocabulary in:
• Room supplies
& amenities
• Basic numbers & time
• Conversational skills
with guests
• Introduction to
housekeeping
• Entering the room
• Preparing the room
• Gathering the rubbish
• Removing dirty linen
• Bathroom cleaning
preparation
• Placing bed linen
• Dusting the room
• Cleaning room appliances
• Checking room and
bathroom supplies
• Bathroom cleaning
• Cleaning the floor
• Final room checking
Request a demo
www.novility.com | [email protected] | +31 (0)23 230 2050