Flow is Australia’s first private water
utility.
We are world leaders in local water
infrastructure & services
• 
Reducing water infrastructure costs
• 
Saving up to 70 per cent of drinking
water per household
• 
Off Government balance sheet
• 
Speeding up land release
• 
Underpinning housing affordability &
sustainability
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Local water for local
communities
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We service land in a very different
way.
Localised, community focused water
networks
• 
Harvesting multiple local water sources
• 
Matching water quality to water use
• 
Creating flexible adaptable systems
• 
Balancing water supply to demand as
the community grows
• 
Providing benefit to surrounding
communities and businesses
• 
Designing and implementing systems in
partnership with the developer
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Creating communities of the future
We deliver water services for up to
half the price of public water utilities.
NSW
• 
$30M private sustainable solution
for a 2,400 lot project in regional/
growth areas
• 
Compared to $48M public nonsustainable solution alternative
• 
<$58 for a public sustainable water
solution if available
Huntlee, Lower Hunter, NSW
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Capital costs 50% less than public sector
$M $58 M
$48 M
$30 M
Public
sustainable
water solution
Public
non sustainable
water solution
Private (Flow)
Sustainable
Water solution
Average capital costs for NSW land release project with 2,400 Lots in regional and growth areas.
$M
Private Sector Project Capital Costs
50% Less than Public Sector
Saving to
Government,
community &
developers
In NSW, Flow is delivering a step change
in water infrastructure & services.
• 
$13,400 total savings per lot
• 
$193M per 14,400 lots
• 
$402M per 30,000 lots
• 
$5,200 per lot to the Community/
Government
• 
$8,200 per lot to the Developer
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Government, Community & Developer Savings
$193M
Water Infrastructure Projects in NSW regional and growth areas.
Speeding up land
release by up to
12 months
Flow’s approach to headworks delivers
services to first stage lots faster than a
centralised public utility approach
• 
All infrastructure contained within
development lands
• 
Less cost therefore less to build.
• 
Simple construction
• 
Straightforward approvals
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Built anywhere
anytime
Private localised
water
infrastructure
networks follow
the developer
requirements:
• 
Built anywhere
• 
Built anytime
• 
Flexible modular
• 
Reduced and deferred upfront
capital costs
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Urban renewal
& high rise
Our sustainable communities achieve:
• 
40 – 70% reduction in drinking water
• 
Embedded heating/cooling & energy
networks
• 
Energy & water security
• 
Green Star 5 plus
• 
Highest BASIX ratings
• 
Carbon neutral communities
• 
Water positive communities
• 
Lower utility bills
• 
Enhanced local biodiversity
Central Park Water
World’s biggest MBR recycled water facility
in the basement of a residential building.
Lower utility
bills
Flow has a price
parity policy
matching or below
incumbent public
water utility prices
• 
Flow has a price parity policy for all
local water utilities.
• 
Flow services cost no more than the
incumbent public water utility.
• 
Refined (recycled) water is cheaper
than incumbent drinking water per
kl.
• 
Flow is working with several
developments on the provision of
free water and energy to new
communities
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Competitive
market IPART
regulates
Flow operates under the Water Industry
Competition Act (WIC Act) introduced by
the NSW Government in 2006:
• 
Delivering more innovation to water
servicing
• 
Promoting more water recycling
schemes
• 
Enabling competition in the sector
• 
Minister for Finance & Services,
EPA, Health and Metropolitan
Water approve all licenses
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Sustainability is
free
Our local utilities are delivering
sustainability for free:
• 
No premium for sustainability per
square meter
• 
Sustainability future proofed
• 
Households are greenready – driving
sustainable behaviour immediately
• 
Securing the community’s water
supply for no premium
• 
Free refined water to local schools
and ovals
16 Multi utility
services
Flow is leading a new national business
in Multiutility servicing.
Our bundled services offer industry
developer & Government major benefits:
• 
Reduced costs
• 
Innovation
• 
Sustainability
• 
Greater customer empowerment
17 Combining water
& energy
Flow services include:
Water
Energy
• 
Drinking water
• 
Non drinking water
• 
Sewage
• 
Stormwater
• 
Electricity
• 
Thermal Heating
• 
Thermal Chilling
• 
Gas
18 Delivering the
NSW 2021 Plan
Rebuild the economy
ü  1. Improve the performance of the
NSW economy
ü  3. Drive economic growth in regional
NSW
ü  5. Place downward pressure on the
cost of living
ü  6. Strengthen the NSW skill base
Renovate Infrastructure
ü  19. Invest in critical infrastructure
ü  20. Build liveable cities
ü  21. Secure potable water supplies
Delivering the
NSW 2021 Plan
Strengthen our local environment and
communities
ü  22 Protect our natural environment
ü  23 Increase opportunities for people
to look after their own
neighbourhoods and environments
ü  24 Make it easier for people to be
involved in their communities
ü  29 Restore confidence and integrity
in the planning system
Delivering urban
renewal
Strengthening communities by:
ü  Transforming under-used/
dilapidated areas
ü  Boosting local economies
ü  Providing a mix of community uses/
activities
ü  Enabling sustainable urban
consolidation
A role for the
private water
sector
Public water utilities are not the only choice
Sydney Water can be inefficient, slow and
costly:
•  Expensive servicing water strategies
•  Bureaucratic procurement processes
•  Slow delivery of water infrastructure for
new homes
•  Increasing cost of land and housing
products
•  A slowing down of land and house release
by as much as 12 months
Promoting
a new market
NSW water industry needs an Independent body
to deliver competition:
• 
Independent
Market Operator
• 
• 
• 
• 
• 
A logistics framework for the new market
operation
Industry wide membership & contribution
Rules on how private companies can enter the
market, operate, connect to existing
infrastructure, and deliver services
A transparent framework through which the
market can develop to ensure incumbent
monopolies cannot distort the market
Water servicing strategies & procurement
processes
Private sector competition to drive faster
housing release and lower cost housing
About us
Flow is Australia’s leading private water utility. We are licensed in NSW to provide
multiple water services including drinking and recycled water supply, stormwater and
wastewater directly to residential homes and commercial premises in land release and
high rise developments. Flow is full service utility responsible for all development and
operational risk associated with the service.
Creating sustainable communities
Flow strives to provide exemplary benefits to the environment and community together
with a step reduction in costs to developers. We are also applying this approach to
energy in sustainable communities and precincts.
Customer Service • 
• 
• 
Resident & Community
Benefits Eaccess platform
(ebills, online registering) Real time data Community website • 
• 
• 
Housing value Resident information Free community
recycled water Compliance & Risk • 
• 
• 
WICA expertise Health and Safety Highest standards
of services 24
Servicing strategy
Flow delivers servicing strategies in consultation with the developer’s community. We are
responsible for the following:
ü  Master planning
ü  Design & Approvals
ü  Commercial agreements
ü  Compliance certification
ü  Construction
ü  Utility establishment and standards
ü  Customer services
ü  Operations and maintenance
ü  Customer metering and billing
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