Quality Garbage is Still Garbage
Linda Newton, PhD, PMP
Manager, Realty Asset Support
CFPP 2007 - 02 Oct 07
Overview
•
•
•
•
Infrastructure Management Cycle
Case Study on Impact of Quality
Way Ahead
WIFUS (What’s in it for us?)
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Infrastructure Management
Cycle
Acquire
Plan
Dispose
Use
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Life Cycle Management
Acquire
$
Plan
Use
Dispose
Time
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Ability to Influence Life Cycle
Costs
100%
Design
Construction
50%
Operate &Maintain
0%
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Time
What is Quality?
• “Degree of excellence” (Oxford Dictionary, 1992))
• Conformance to requirements (Crosby, 1979)
• “Satisfaction Guaranteed or your money
refunded” (T. Eaton Company)
• “Totality of characteristics of an entity that
bear on its ability to satisfy stated and
implied needs” (American Society for Quality)
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Dimensions of Quality
•
•
•
•
•
•
•
Performance
Reliability
Durability
Serviceability
Aesthetics
Conformance
Perceived quality
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Defining the
Requirement
Process
Product
Impact of Quality
• DND Case Study
• Quality Myths: fact or fiction
– #1 Save now pay later
– #2 We don’t build ‘em like we used to
– #3 Perception is everything
• Impact
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DND Study
• Five categories of buildings
– administration, residential, operations,
institutional (lecture/training), hangars
• Common design
• Constructed after 1950
• Older >41 years of age
• Middle-aged 26-41 years of age
• Newer <26 years of age
• Focus on costs in first 20 years of building
life
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Bagotville
ValCartier
Gagetown
Petawawa
Borden
Kingston
Greenwood
Trenton
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Myth #1: Save Now, Pay Later
Annual equivalent 20 yr
M&R costs (1999$/m2/yr)
Comparison of Maintenance/Rehabilitation Costs & Construction Costs
20
15
10
5
50
60
70
80
90
100
Annual equivalent construction costs
(1999$/m2/yr)
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Myth #2: We Don’t Build ‘em
Like We Used To
• Construction costs generally lower for newer
buildings
• Building services costs comparable
• M&R* costs highest for newer buildings:
• Newer
• Middle-aged
• Older
1999$ 11/m2/yr
1999$ 10/m2/yr
1999$ 7/m2/yr
• CMHC study showed higher repair costs for
post 1980 bldgs
CFPP 2007 - 02 Oct 07
Myth #3: Perception is Everything
Percent met
100.0%
E - washrooms
I - adequate/appropriate
80.0%
lighting
J - timely repairs
60.0%
Q - mechanical ventilation
40.0%
R – heating
20.0%
**********************
0.0%
DQ
PQ
I
J
E
Q
R
Quality factor - All buildings
CFPP 2007 - 02 Oct 07
PQ – Perceived Quality
DQ – Design Quality
20 yr AEC M&R costs (1999$/m2/yr)
Impact of Design Quality on
Costs
Comparison of Maintenance/Rehabilitation Costs & Design Quality
20
10
0
0.6
0.7
0.8
Design Quality (max score = 1.0)
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Way Ahead
• Focus on ensuring quality in design
– Requirements, requirements, requirements
– Communicate & collaborate
– Mitigation vs litigation
• Whole life/life cycle cost approach
• Examine how we procure design and
construction services
CFPP 2007 - 02 Oct 07
What’s in it for US?
As consultants AND owners:
• WE define the design requirement
• WE have the greatest opportunity to affect
end-user satisfaction
• WE have the greatest influence on the life
cycle costs of what you design
As procurement professionals:
• YOU have control over how WE do this
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Collectively WE can
make:
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Thank You
Linda Newton
Manager, Realty Asset Support
[email protected]